Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, I tried adding a video on this theme but whatever I do it does not seem to play on any mobile.

I also checked the two pages you have your videos on your live preview and your owns do not work either when viewed from mobile devices. http://flatsome3.uxthemes.com/demos/shop-demos/video-cover/ http://flatsome3.uxthemes.com/features/parallax-scrolling/ (this one does not work on desktop either) This is the shortcode I am using : [ux_banner video_mp4=”*” height=”1000px” text_color=”light” text_align=”center” text_pos=”center” text_width=”70%” parallax_text=”0” parallax=”0” effect=”“]

I tried adding a video on revolution slider and it is still not working on mobile devices.

Hi,

Please use these channels to contact us for support: Official areas to send in support tickets.

Hi

I received an automated response that my support has ended and that my ticket was closed. My issue has nothing to do with supporting me to build my website. Your own videos ( http://flatsome3.uxthemes.com/demos/shop-demos/video-cover/ ) do not work either on mobile devices. I have your page now open on three mobiles one android and two iPhones and the video is not playing. Also on my iPad it took ages for your video to start playing around 2 mins. No one is going to wait around for 2 mins for a page to load.

Has a solution been found for the “Sorry, no pages was found” message when using the navigation element?

Hi,

Please use these channels to contact us for support: Official areas to send in support tickets.

Instagram has returned invalid data problem still persists when updating to the lastest version, could you please let me know how to fix this flatsome?

Hi,

The Instagram feed works fine on the latest version. Can you confirm you’re using v3.6.0?

Yeah i just updated, see screenshot: http://prntscr.com/jwmo41

Hi, 1. pre-purchase question. Do you have a video gallery layout? 2. does the search fine stuff in the blog and shop? 3. Can I use Visual Composer with your editing program, and can VC be used on your Templates? 4. With the blog, do you have an option to use or not show the featured image, (but it will still show up on the thumbnails on the site) 4. How do you compare to Basel Theme?

Hi, great theme you got there! Quick question, do you currently have a pop up notification I can use to announce something on ie. homepage? It’s similar function as the store notification feature, only it’s displaying on a pop up window.

Hi,

Yes, you can use a lightbox. Please open a support ticket from here.

Hiya,

I’ve just noticed that creating a slider with logos on a page seems to result in missing spaces between attributes on the html code output. Is this something you are looking into fixing?

Hi,

Can you please open a support ticket from here? So we can check it out.

You may be auto-replied, please ignore it.

thank you! I’ve created the ticket 67536 but I got an automated reply the ticket was closed as my support expired. Did you mean to ignore this part?

I put all the details in the ticket that should help your dev team to fix the html code issue for everyone so hoping you can take a look despite my expired support package. :/

Is it possible to disable the fade effect coming in and out with the parallax setting?

Hi,

Please use these channels to contact us for support: Official areas to send in support tickets.

Hi, Is it possible, or is already any function present which can add variation slug to url lively after we select any variation from drop down menu of a variable product?

Hi,

Please use these channels to contact us for support: Official areas to send in support tickets.

HI i am japanese Flastome user. Flastome’s japanese translation file prefix is wrong. wrong: ja_JA.po

correct: ja.po

now i change filename manual. if it is fixed. im sooo happy!!

sorry for my broken english.

Hi,

Thanks for the info. I’ll forward that to our developer team :)

I opened 2 support tickets. After just 2 emails, they stopped replying, and I couldn’t solve my issue!! what the hell….

Hi,

Seems you opened 4 tickets and all have been replied.

Yes they replied. I’m just talking about the last two support tickets. The 1st guy asked for temporary login details. I emailed them and he never replied. That’s why I had to open another support ticket. His replies are two days apart. It doesn’t matter, I figured out a solution for my issue. I just wasted a week waiting for your support team to help me.

Hellow i have error flatsome/inc/functions/function-custom-css.php on line 81

and im update PHP 7.0

Hi,

Can you please open a support ticket from here? So we can check it out.

How do i add the share icons i’m using to the top of every page? Obviously I can’t use shortcode in the template file…Many thanks.

Hi,

Please use these channels to contact us for support: Official areas to send in support tickets.

As far as I can tell they do not provide support. Going to have to give poor rating because of this.

This is as far as i got with them:

“Michael replied Jun 6, 8:51pm Hi there,

Thanks for staying in touch.

I will refer this issue to our development team for further clarification. At the moment I am not able to provide you with an estimated time for a response, however, I will get back to you as soon as a response is received.

We appreciate your patience.

Kind regards,

— Michael Wild

Join our community on Facebook – Flatsome Theme Users Need help with Custom Development? Get a Quote”

You’ve recently added the option to automatically update the cart on quantity change, but this doesn’t seem to work. I’ve tested it on a new installation of WordPress, Woocommerce and Flatsome.

What do I have to do to make this option work?

Hi,

I’ve checked the option, it’s working fine here. Can you please open a support ticket from here? So we can check it out.

When I initially setup my flatsome theme, i skipped the option to build child theme. But now that I think about it, would like to do some CSS coding so how can I go back and install the flatsome child theme? And how would that would with updates? I entered my purchase code with the first installation.

Dear friends. I’m failing to show the items here http://www.upsieutoc.com/image/4sU4hO please explain me

Hello there, sorry for the trouble.

Please send a link to your site via support and we’ll look into it.

When I try to install Flatsome theme, i receive the error unable to install. Style.css sheet is missing. The site does have DIVI theme current as activated theme. Does that matter?

Hi there,

This error message means that the Flatsome theme has been uploaded it incorrectly. Please see this guide to resolve the issue https://docs.uxthemes.com/article/82-stylesheet-missing-error

Hello! A mysterious “mytubeelement” gets injected at the end of pages. Here’s how the code looks like: https://pastebin.com/F1cbZL9H. How can I avoid this code being embedded into pages?

Hi there,

I’m afraid I cannot view the pastebin. To determine the source of the text, please check your plugins and also check if you can find unfamiliar text in your functions.php file.

Hi. How do you make the main header transparent like spotify.com?

Hi there,

We have a Transparent page template that you can use https://docs.uxthemes.com/article/48-page-templates

1 – Once I open Contact page, google maps comes in for instance and disappears with the error message as under: -

Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.

2 – I have checked on another browser and from another computer, same error message comes in

An solution please.

Hi there,

You are required to generate an API key to use Google MAPS on your site. You can create the key here https://developers.google.com/maps/documentation/javascript/get-api-key. Place the generated key in Flatsome > Advanced > Google APIS.

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