Hello,

Please open a ticket at https://select.ticksy.com/ with your page URL, and one of our support agents will assist you.

Thanks, Select

Oops, sorry here’s the URL: http://www.virgariesfashions.com

Hello,

Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.

Thanks, Select

The PIN image isn’t displaying either.

Hello,

Please open a ticket at https://select.ticksy.com/ with your page URL and one of our support agents will assist you.

Thanks, Select

Hello,

For theme installation, please see this article: https://envato.com/blog/install-themeforest-wordpress-theme/

If you’re referring to demo import, you can import the Olivia demo from Select Options > Select Import. Please refer to our documentation, which has a guide on demo import: http://demo.select-themes.com/hazel-help/

If you need further help, kindly open a ticket at https://select.ticksy.com/ with your site access, and one of our support agents will assist you.

Thanks, Select

Hi!

On this page, I have a grid Ajax 3 columns. I select “Slider” option. All my slides are “even” with option Lightbox (underneath I have a carrousel, as I am experimenting between the two. But I prefer the Light box because the blown up pictures are not all one page but part of the light box. My problem is with the Ajax 3 column slider lightbox… pictures are not centered in the thumbnails/slides. I can’t reposition them to appear like they actually do as a single photo in the carrousel. And I have to add a caption for them to look even, although I have selected the “even” option. Without the caption, pictures are not even as they are with the carrousel…

Here is the link: https://www.iteam-usa.com/work/convention-side-program/

Thank you for your help!

Isabelle

Hi Isabelle,

Thank you for that. Unfortunately it’s not possible to position the image differently, sorry

Regards, Select

thanks…

Hi,

Glad to hear you like our theme. Yes, you could add just one slide for that Select Slider, or you could add a row with background image https://www.screencast.com/t/O9QtKgzGS

Best, Select

Thank you so much for replying! This might sound silly but how do I find that ‘Select Slider’ and/or ‘Row Settings’? Been using the other demo for three years now and trying to switch to Violet hahah! Not the best at playing around with it! Any help would be super super appreciated

You are welcome.

Here you could find more about Select Slider http://demo.select-themes.com/hazel-help/#select_slider and when it comes to row, just add one row on your page, and under settings for it https://www.screencast.com/t/PzRtGeAE8 For any further assistance, our support team is on your service at https://select.ticksy.com/

Best regards, Select

BTW I purchased HAZEL, but it is not showing here.

Hello,

Please, submit a ticket at https://select.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate and assist you there.

best, Select

Hi,

Thanks.

Try to add this part of code:

@media only screen and (max-width: 1280px){
    .q_logo a {
        height: 60px!Important;
    }
    header.scrolled .q_logo a {
        height: 30px!Important;
    }
}

in Select options > General > Custom Code > Custom Css.

Select

That works wonderfully. Thank you so much!

You are welcome

Hi,

IN Select Options > Header you are able to set desired fonts styles for menu items.

Select

Hello,

Thank you for your interest in Hazel! Yes, our theme comes with Visual Composer (WPBakery) included.

Feel free to let us know if you have any other questions.

Best, Select

OK I am very sorry, I think my brain needs to take a break… I found it… Sorry about the trouble….

No worries, thanks for the update!

Hello,

Kindly open a ticket at https://select.ticksy.com/ with your site URL, and one of our support agents will assist you as soon as possible.

Thanks, Select

I mean the background image of the Mac keyboard…

I FOUND IT!!! No need for help on this one! Thanks! Sorry Phew…

No worries, thanks for the update!

I am working on HAZEL that I bought this week (and really love!) and I am on the Services page where the Info Circle parent box with info circle items is. How do I get rid off (and change) the background image of the Mac computer? Been stuck on that for hours… Sorry! Thanks for your help!

I found it! No need for help on this one, thanks!

Thanks for the update! We’re glad to hear that you solved it.

Hello,

This page template doesn’t accept Visual Composer shortcodes, but you can use the Latest Posts shortcode on a regular page if you want to combine your posts with other elements.

Alternatively, you can add the following line of code to one of the theme files (you can see its location in the screenshot):

<?php the_content(); ?>

Best, Select

You’re welcome.

Hi, i respond very quicly because its a live website. I checked if you respond, but unfortunately, in two days, no reaction. Support is poor!.

2 days ago on Wednesday at 3:49pm

still no reaction

Hello,

We replied to your ticket. You can check Ticksy.

Best, Select

Hello,

Our support agent is working on this and will reply to you shortly.

Best, Select

Hello,

You can try switching to a default theme, and then switching back to Hazel. If the notice for Visual Composer is still not appearing, please contact us at support@select-themes.com and we will provide you with the plugin.

Best, Select

Hello,

Could you revert your site to a prior backup version? Also, you could try deactivating all plugins not related to our theme. If you need further help, please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.

Thanks, Select

Hello,

You can try removing the theme and reinstalling it. It would be a good idea to perform a site backup first.

If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you as soon as possible.

Best, Select