164 comments found.
Hi there, great theme but the sizing of videos on mobile is skewed. It doesn’t show the entire video thumbnail. you can take a look at my website seekfirstproductions.com. Scroll down to “what we produce” and you’ll see the video thumbnail is cut off on the right side. How can I fix this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
The Theme’s icons (such as twitter icon, dropcaps, play button icon, etc.) are not showing up. How do I fix this?
Hi,
Please, check this article where solution for the issue we assume you are facing is explained https://edge.ticksy.com/article/10253 If the issue persist, submit a ticket on our support forum at https://edge.ticksy.com and include your site URL with wp-admin access and our agent will help you there.
Best, Edge
How do I change the hover text below the name of the portfolios for the page “filmography home” that are set to “video” I can change the large text, but I cannot remove “click here to watch the trailer” please help!
Hello,
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period and submit a ticket to our support forum so our agent can help you out more with this issue.
Thank you in advance!
Edge
HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE SO FAR – CAN’T EVEN GET THE THEME TO INSTALL WITH ERRORS.
PLEASE RESPOND TO PRIVATE TICKET #1656402 IN A TIMLY MANNER OR WE WILL ASK ENVATO FOR A FULL REFUND INCLUDING $12 BUYERS FEE.
ABSOLUTELY HORRIBLE.
Hello,
We located your request #1656402 and forwarded to our support team as urgent. Please check ticket status in a couple of minutes. Thanks!
Edge
Hello, is Slider Revolution import file included with Theme Contents? In the Film Festival version slider photos are static is there an option to link to a page or external URL?
Why are there no working links on the LATEST NEWS ON BLOG sections?
Can the image height be smaller (or hidden) on the parallax part HELL OR HIGH WATER?
Can the CLIENT elements be placed at the bottom of the home page? http://silverscreen.edge-themes.com/elements/clients/
Does this theme have a FAQ element?
Hello,
Thank you for your interest in Silverscreen! Let’s take a look:
1. Yes, all Revolution sliders can be imported. The photos in the Film Festival carousel can be set to open in a lighbox on click. You can also have a video open instead of the image.
2. We created this section using plain images and text. However, you can add an actual blog list here, and the links will work: http://silverscreen.edge-themes.com/elements/blog-post/ .
3. Yes, parallax image height can be modified or hidden.
4. Yes! You can mix and combine all the elements seen on our demo pages to suit your needs.
5. Accordions can be used for a FAQ section: http://silverscreen.edge-themes.com/elements/accordions/ .
Best, Edge
Submitted ticket: PRIVATE TICKET #1657271
Wiped the WP Install and started fresh and unable to Download the FILM FESTIVAL content.
PHP is at 7.0.31
Silverscreen 1.2 WP 4.9.7 running
Screenshot attached in ticket.
Hi,
We located your support request #1657271 and forwarded to our agents for faster response, please check ticket status in a couple of minutes.
Edge
Hi there guys, does the theme have smooth scroll on the front page or will we have to install a plugin for that?
Hello,
Smooth scroll is functionality that works for all pages https://www.screencast.com/t/OjlYL4vFmYq We have no option to choose a specific page where this won’t be applied. For any other question, please submit a ticket to our forum https://edge.ticksy.com/ Thanks!
Edge
PRE-SALE: I noticed this theme claims to be “responsive” and I even saw a few questions in the comments about that. I understand people often screw up a theme by overloading it with “extra” crap they dont need, which can result in conflicts. The issue I am asking about is that the demo site you set up on themeforest is not 100% responsive to begin with, and no external influences would be on this demo.
I am confident we could purchase this theme and get help from support to smooth things over, but if the demo is not working, that calls our attention to use caution. write back and we will give you a link to the screenshot showing the failed responsive codes in mobile.
thanks again, hope to hear back
Hello,
Thank you for taking interest in Silverscreen!
Now that you said, I went through all home layouts on iPhone SE & couldn’t find no issue. Can you please let me know where you’ve seen this and on what screen? Thanks.
Edge
Edge, because we have such an interest in this Product for our use , we went ahead and tore the whole theme apart, we would rather email you then post that bug list publicly, we are confident you could probably fix most of it right away easily , let us know if you want the list here publicly
Thanks again
Edge, we emailed you, we are making the new theme purchase in the next couple a days, let us know if yours will be ready. Yours is the #1 choice for us right now!
Hello,
Thank you for that, we’ll go through the list of requests. Thanks.
Edge
Hi,
Can’t find Silverscreen in the product or category list on your support page. Has it been removed?
Frans
Hello Frans,
Try logging out of your Themeforest account or from incognito mode.
Edge
Gallery: I noticed that the element “Image Gallery” isn’t at all as flexible as the element “Portfolio List”. The latter offers a lot more ways to display images, but only shows the featured image of a portfolio item.
Is there a way to show ALL images of a portfolio item (featured image plus all other images of a single portfolio item) via the “Portfolio List” element e.g. on the homepage?
If not, what is the best way to display images in a gallery with the flexibility of the “Portfolio List” element (Pinterest, Gallery, Gallery with Space, Masonry etc. display options)? Or will I have to create a new Portfolio project for every image, if I want to use the “Portfolio List” element?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Logo, upper left: The upper left logo is shown too big on a clean theme install. Unlike the logo in the demo, it’s shown like it’s zoomed.
We already have another theme from you guys (VANGARD), and had the same issues with the logo there. Why can’t the logo just be 1 to 1 (demo and demo install)? How can we keep it from being zoomed?
Please save your customers the hassle of having to look up stuff to make the downloaded content look exactly like the preview. It only costs time…
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi! I like the Horizontal Showcase, but I when I checked it out on my phone I ccould barely see the videos, because they’re so small. Any way to adjust this and make them automatically full screen size or something? Thanks! 
Best regards, Helge
Hello Helge,
We have a fix for this, but for some reason we didn’t include it in this theme demo. When you purchase our theme and submit a ticket to our support forum https://edge.ticksy.com our agent should help you solve this on your side.
Best, Edge
Hello, what a great theme.
I was wondering, do you have a feature for live streamming tv?
Thanks.
Hello,
We have included a script which allows inserting of YouTube video, so you may display only a YT streaming link.
Best, Edge
Hi guys, how do I install the theme update?
Hello,
You can find helpful information regarding theme update here http://silverscreen.edge-themes.com/documentation/#!/getting_started_updating_silverscreen
Best, Edge
Just bought this theme. Where is the “demo” content?
Hello,
Thank you for choosing SilverScreen. Please, check here how to import our demo content http://silverscreen.edge-themes.com/documentation/#getting_started_importing_demo_contentBest regards, Edge
Thanks. I know how to do it. It’s your file naming, that makes it confusing. But I eventually assumed “xml-export” was the file I needed. – Suggestion, change the file name to include the word “demo”.
Hi,
Thank you for your suggestion, we will consider it.
Best,
Edge
Hi,
I like the fullscreen showcase demo, but all links are pointing to Vimeo videos. Was wondering if links can also point to galleries, external pages, youtube etc.
Thanks, Frans
Hello Frans,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi, If I want to look my Home page like the landing page, how can i do that, bkz I am not able to see the images that helps to create the page are not in my media page, So can anyone help me with that?
Hello,
We’d appreciate if you could forward your support request to our forum https://edge.ticksy.com/ so that our agent can help you out with this, as Dashboard is meant to be for general questions and pre-sale inquiries only.
Thank you,
Edge
Why is there no “Media Grid” in the WP Bakery elements?
As seen at https://wpbakery.com/video-academy/media-and-masonry-media-grid/
Hello,
It’s because we had to hide some default elements from WP Bakery in order to make space for custom ones that come bundled in our theme. If you wish to enable default elements, like media grid, please submit a ticket here https://edge.ticksy.com/ and our agent will gladly assist you with this.
Edge
Help! How do I enable front-end editing with WP Bakery? I only see back-end page builder. Do I have to do something?
Hello,
We located your support request here https://edge.ticksy.com/ticket/1543082/ and our agent has already responded to your issue.
Thank you,
Edge
Hi, for some reason the self hosted video didn’t work I added into Video Link space in Video Button Element. Video link works but full File URL for self hosted MP4 videos doesn’t play. Please help with this. Bit urgent
Hi there,
Please submit a ticket to our support at https://edge.ticksy.com and provide a link to a page with issue along with WordPress admin access.
Thanks, Edge
Submitted
Hello there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Best Regards, Edge
My website is getting hacked and the wp-bakery plugin, which may be causing the compromise, cannot be updated. I have been waiting for the theme to provide the update, which was available at least 2 weeks ago. Please advise when this theme will be updated with the latest version of the plugin.
Hello,
Please submit a ticket at https://edge.ticksy.com/ and our support team will help you out with this.
Edge
