38353 comments found.
Hi,
I have been reviewing the theme settings and I have not found any errors. However, checking the code of the page, I have seen that what I attached to the image is loading before the rest of the page. Therefore, when I recharge and already have these resources loaded, it does work. This error, as indicated on previous occasions, only happens from the Chrome browser.
The image is here: https://ticksy_attachments.s3.amazonaws.com/Captura%20de%20pantalla%202018-06-21%20a%20las%209.51.25_373.png
Thanks for your help.
Best Regards!
Hey cuentashydra,
Could you kindly let me know the ticket ID so I can a look at your actual site URL
Cheers
Hi ThemeNectar,
The ticket ID is #1614143.
Best Regards!
Hi Themenectar =)
I have two questions. 1) How do I tweak the code so that the Coauthors Plugin is able to show multiple authors on my blog posts? Right now the plugin allows me to choose multiple authors, but only the first one shows up. I understand I have to edit code somewhere but I’m not sure where or how. 2) On the homepage of my https://earthsystemdynamics.org/ I’m getting a slight overlap of the icons header text “Biogeochemistry” and “Humans” when I reduce the window size, just before the row collapses to a double row to adapt to the smaller window size. It is very slight and momentary, but it seems to be driving my client crazy. Can I fix it?
Thank you!
Hey anagcan 
1. This would require modding to the includes/post-templates/entry.php file
2. Add this into the custom css box in the Salient options panel:
@media only screen and (max-width: 1300px) and (min-width: 1000px)
body .row .col h4, body h4 {
font-size: 20px;
}
}
Thx Themenectar! So…
1. Would it be too complicated to tell me how to modify it? Can I open a ticket?
2. I added the css but it’s still overlapping =(
Thx again
Hey anagcan,
1. Unfortunately it goes beyond the scope of support, but if you locate the post style you’re using within the entry.php file – searching for calls to “the_author” inside that section will lead you to the right location
2. I’m currently not seeing the CSS being added – however, have you also tried to use Salient options panel > typography > responsive settings tab with the h4 field for the “small desktop” size yet?
Cheers
Is it possible to define a fixed size (eg 500×500 pixels – square) for portfolio images? For example : http://themenectar.com/demo/salient-ascend/portfolio-3-columns-style-four/ This is an important question that I ask myself before buying a license. Thank you in advance for your reply.
Hey mickaelmaury,
When using the masonry option, square sizes will be used. If you want to change the non masonry portfolio to be square, it would require a small mod in a child theme
Cheers
It seems like the masonry functionality for image grid not working.
Hey chandan911,
The masonry functionality is covered here: http://themenectar.com/docs/salient/galleries/#imagegrid if that’s not working for you, please open a ticket in regards https://themenectar.ticksy.com
Cheers
Hi #TN I have a concern on background color change in below link. Actually, I am trying to change background with css code but it was not changing. Can you please tell the code for that.
Hey santhi_lakshmi,
Add this into the custom css box:
html body {
background-color: #fff!important;
}
Cheers
Hello, Is there a way to add a button that sends you to the contact page on the sidebar of all the portfolios under the share button for example? Regards Yann
Hey yeahbarcelona,
You could use a nectar button shortcode inside of the text editor, which would go above the social icons
e.g.
[button color="accent-color" hover_text_color_override="#fff" size="large" url="#" text="Contact" color_override=""]
Cheers
Thank you !
You’re welcome yeahbarcelona
Hi guys,
I have set a blog category. I would like to create a page inside this category that does not display the default blog header, please see here. I would like “only” for this category to remove the black full page header and keep it on other posta categories, see here for issue https://vocalviews.com/washing-machines-london/ Is this possible?
Hey anthonysinclair,
You can’t globally target the header based on the current category, however you could add this into the custom css box in the page builder on each post (top right gear icon):
.default-blog-title {
display: none;
}
Cheers
Didn’t work unfortunately, It still is displaying, thanks for you help. https://vocalviews.com/washing-machines-london/ This is an example of a page I added the css to the gear icon as suggested.
Sorry about that anthonysinclair, the snippet actually needs to be a little more specific:
#page-header-bg.default-blog-title { display: none!important; }
Thanks so much for your help, it seems to have worked, but I have a grey rectangle at the top of the page https://vocalviews.com/washing-machines-london/ any idea how to remove this? thanks in advance.
Hey, that can be removed with the following:
html .single-post.ascend .container-wrap.fullscreen-blog-header,
html body.single-post[data-bg-header="true"].ascend .container-wrap {
padding-top: 0!important;
}
EDIT: Solved Issue #1, but not #2
Hey, on our website @ http://voteantonio.com/ I have 2 problems:
1. I am trying to disable the animations for the slider where the caption, title, and buttons slide in on each slide. I want to have it animate in ONLY ONCE when the page loads, just like every other element on the page, but not animate each time the slide in the back changes.
2. I have it where the menu items at the top change color when the user is on that certain row. However, I don’t want this to happen for the #menu-item-6342 which is labeled “Donate”. I want it to stay white.
Thank you!
EDIT Again.
With issue #1, I have solved the disable for the animations but now the “donate” button on the slider is not the correct height!
Hey hbans99!
1.
div[data-button-sizing="large"] .swiper-slide .button a {
padding-top: 18px!important;
}
2. Add this into the custom css box in the Salient options panel:
html body #header-outer:not([data-lhe="animated_underline"]) header#top nav ul.sf-menu li[class*="button_solid_color"].current-menu-item a {
color: #fff!important;
}
Cheers
It worked beautifully. Thank you guys, great theme and support! Quick question though—my organization bought a license for this theme and use it on this website, but if we were to make another site, do we need to purchase another license or are we allowed to use the theme files we already have?
Thanks!
Hey hbans99
You can use the theme once per domain with each license
Cheers
Hi guys, I want to add my support email and phone number in plain text on top in the secondary menu of my website. I don’t like it with the default buttons as it is shown. How can i accomplish that please? Thanks.
Hey carlandenet,
You’d need to use custom links within the menu itself (set from the Appearance > menus section)
ok thanks. This question from Yeahbarcelona is similar to my initial request.
Hello, Is it possible to have an email and a phone number with an icon on the left of the second menu and social media on the right ? I’d be glad if you have some code My website : https://zephyr-label.com/ Thank you !
Could you please tell how i can also do it? because i don’t understand what he meant by Ticksy. Thanks
Hey carlandenet, you would either need to use custom links as mentioned or use CSS to add the text instead of the icon in use
Cheers
please help with the css to add so i can do exactly the same. to have business email and phone number on the left, and social media on the right of the secondary menu bar. i don’t think using the custom links will allow to align them such a way. Thanks.
Hey carlandenet, please add the two links into your site and then share the URL in regards so I can assist
Cheers
i mange to add the email and phone using custom links, and social media icons using the Secondary Nav social media settings under Salient—Header Navigation. But i want the phone number and email to be shown on the left side of the secondary navigation, and the social icons to align on the right side. How do i accomplish this please?
Hey carlandenet, could you kindly provide the site URL so I can provide the needed CSS snippet for that alignment?
Thanks
hi, here is the link of my local site: http://dab36006.ngrok.io/ Please advise.
Hey carlandenet, I’m getting a message of “Tunnel Expired” when clicking on that URL
Hey carlandenet, still getting the same message – it appears these links you’re providing expire within a few hours of posting
I have updated the link 9 hours ago, looks like u’ve just checked it 40mns ago. So since it’s a bit long time now it’s expired. I want to have a fix to this problem please.. here is the new link: http://62bcba52.ngrok.io/contact/ Please advise asap. Thanks.
I have updated the link 9 hours ago, looks like u’ve just checked it 40mns ago. So since it’s a bit long time now it’s expired. I want to have a fix to this problem please.. here is the new link: http://62bcba52.ngrok.io/contact/ Please advise asap. Thanks.
Hey carlandenet, unfortunately there’s always going to be a few hours in between being able to check. It’s already expired again – can you please link using another method or extend the time of these links to a longer duration?
here is the new link: http://89d9965a.ngrok.io/ Please check it asap. Thanks for comment.
Hey carlandenet, add this into the custom css box in your Salient options panel:
body #header-secondary-outer #social { float: right; }
body #header-secondary-outer ul.sf-menu {
float: left;
}
Cheers
this has made the magic! thanks
You’re welcome carlandenet
Hello,
Is it possible to have an email and a phone number with an icon on the left of the second menu and social media on the right ? I’d be glad if you have some code
My website : https://zephyr-label.com/
Thank you !
Just found it, Iforgot about the support on Ticksy 
Hey yeahbarcelona, glad to hear
Hello, I updated the theme and something wrong started to happen with the header padding, the header background is not covering the logo area, and if I change the padding in the theme options the logo and other elements remain under the header background. Here are some links of the blog and other page so you can see:
http://www.enmente.com.co/blog/ http://www.enmente.com.co/nosotros/I appreciate the help with this
Hey malopezsan, I can’t replicate this on a local setup using the same header options you have active – can you please open a ticket in regards with your admin credentials so we can look into your setup closer?
https://themenectar.ticksy.comHello!
The swipe/scroll for Ipad Air II, Ipad Pro 12 in, Ipad pro, and Ipad 2017 model, and mobile Google Pixel 2 phone as well is having an issue with elements jumping around on scroll.
Website is: https://www.countryinnpetresort.com
Something about the swipe scrolling is making the 3 modules in the top center (the cards with the paws) and the Social icons (Red button with the plus) jump around when they should be staying in one place and scrolling with the rest of the page.Thanks!
Hey JesseDavis,
Salient doesn’t have any custom swipe functionality for scrolling on mobile – those custom elements are being positioned fixed by values from the top of the page. When scrolling on mobile devices, the top browser URL bar hides/shows depending on where you’re scrolling in the page which causes the jump. Those elements need be positioned different on mobile to avoid that
Cheers
Hello
Is there a way to alter how a team member image renders, as I’m getting pixelation? All images being used are over 1000 pixels wide so should be rendering better.
I am using it here http://2017.joneley.com/portfolio/archive/
Can I tweak something to render at a better resolution and reduce the pixelation?
Thanks in advance
Hey stsw,
The images used in the element before clicking to the larger image/description are 500×500 – to mod this, you’d need to alter this in the functions.php
add_image_size( 'regular', 500, 500, true );
and then run this plugin: https://wordpress.org/plugins/regenerate-thumbnails/
Cheers
Thank you
You’re welcome stsw
Hello! I need to make the descriptions of the tags visible. What do I need to add to the php and where? Thank you!
Hey buscoseo,
Can you explain what descriptions you’re referring to specifically?
Cheers
I would like to make the html description of the tags and categories pages visible. Thank you very much
Hey buscoseo,
That would require a mod to the nectar_page_header function in the functions.php file (it can be copied into a child theme functions.php)
Search for the /blog archives/ comment within it to end up at the right location. https://codex.wordpress.org/Function_Reference/tag_descriptionCheers
I have put this code: <?php $description = tag_description(); ?> In funtions.php of the child salient theme but it dosn’t work. I can not see the generic description of the tags or the categories that i include… I have also tried to put the code in funtions.php of salient, just below the h1 of the categories and tags but nothing happens.
Hey buscoseo, the code you’ve pasted is not echoing the description, only retrieving it. To echo it you’d need
<?php $description = tag_description(); echo $description; ?>
It still dosn’t work. I put this code in functions.php of my child theme file but I can’t see the description of the tags. for example in this page https://www.ayudas-subvenciones.es/blog/tag/aliementacion/ I can’t see description html that i have…
Hey buscoseo, I’ve tried to point you in the right direction, but this is beyond the scope of support. Unfortunately I can’t provide every step of custom PHP modifications since it goes against the ThemeForest support rules
I was wondering, When a row is hidden for a certain screen size/device type. Does it still load when viewed on that device. So if I have a lot of content/rows but only one or two are visible on each device will the whole page content, and all the rows still be loaded in even though they aren’t seen?
Many thanks.
Hey MarcGarner,
Yes – WPBakery page builder uses CSS to hide/display the rows, they are not deleted from the DOM
Cheers
Hi, I get a loading error just by adding a new empty vc_row to a page. Page just don’t load and if I remove the last vc_row it works. Could somebody help me please? I cannot add new content! (I don’t have any navigator console messages)
http://escueladeliderazgoyexito.com/Salient WPBakery Page Builder(V5.4.7) WP(V4.9.6)
Hey tolo_mir,
Could you please open a ticket in regards with your admin credentials so we can log in and see what’s going on?
https://themenectar.ticksy.comThanks
Hello, I’ve a problem with my portfolio categories. On desktop the only ones that get displayed are the ones selected for that portfolio item, while on mobile they are all getting shown, even if not selected in my filterable option. I’ve opened a ticket #1614975 Thanks!
Hey mircofragomena , I’ll take a look into the ticket shortly
The beta version solved everything!
Glad to hear mircofragomena
Hi. Is the home page design fully editable using VC or has to be done through templates?
Hey TheCodingOven,
All pages included in the demos are built using the WPBakery page builder, the theme includes a couple of prebuilt templates back from before the page builder was integrated, but those are for legacy users.
Cheers
Ok. But from the screenshots looks like there’s another builder Nectar Options? Are those enhancements to WPBakery? Thanks.
Hey TheCodingOven,
There’s also a theme options panel to control the global styling options e.g. coloring,typography etc
Cheers
Hi admins – I use salient-blog-ultimate and cant seem to find a search feature for it. Is there a way to enable searching of the blog? Thanks
Hey szmide,
Ensure that in the Salient options panel > header navigation tab that the option for “Remove Header search” is not turned on
Cheers
Hi there,
I’m using the rows and anchor menu links for my site. However, I noticed when I go to a page not included in those anchor links, i.e. a contact form page, the navigation doesn’t work to take me back to any of those pages/rows. How can I fix that.
Thanks, Tori
Hey Tori,
Make sure you use the full URL in your anchor links i.e. “http://domain.com/#anchor” rather than just ”#anchor”
Cheers
