192 comments found.
Hello, I have searched everywhere to change the color of the user menu, but I can not find the solution. Could you help me please ? Thank you so much !
Hello,
If you want to edit the background color, then please open Appearance->Fonts and Colors->Dark color scheme and replace this color #504b47
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Thank you so much ! It’s so simple when it’s explained …. Thanks again !
You’re always welcome!
Hello ! I just installed the theme. The bakery plugin is not up to date and apparently I have to pay the license. Is this normal or I installed the theme incorrectly? Thank you for your reply ! Stephanie.
Dear Stephanie,
You can use WP bakery page builder without license key. Our license allows us to built in WP bakery page builder in the theme and transfer limited license to end users allowing them to use WP bakery page builder in one end product.
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
Thank you very much, it works. On the other hand, something else … I managed to switch the site on home page 2, but could not replace the original logo with mine. Is there a tutor somewhere? Thank you very much for your help, it is very appreciated. Stephanie
Hello,
Please open Pages->Home 2->Theme options->Header tab->and replace logo image.
Regards
Thank you very much, it works Regards
You’re always welcome!
Hi, could someone help me? I can’t change the colors in the Color scheme and fonts too. I changed some colors, choose a different font from the list for H1 and H2, but on the page all is by default
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Is this theme compatible with the latest version of WordPress, WordPress 5.0.2?
Hello,
Yes, the theme works fine with Wordpress 5.0.2.
Regards
.
Hello,
Is there anything else we can help you with?
Regards
Hello, your theme is not working properly. The icons on the services won’t change. the cache system takes two days to see the changes and the logo is not even in the tight position. I need a refund. thanks
Hello,
You can change the icon for each Service post in admin -> Services, open single Post Options and switch to Blog and single -> Single page. Please check the following tutorial: http://cloe-brooks.themerex.net/doc/#services
Usually the cache issue doesn’t depend on the theme, but on your server settings or 3rd-party plugins.
Could you please submit a support ticket at https://themerex.ticksy.com/ – and specify the issue. Our support operators will gladly help you. Thank you!
Regards
The demo installation did not include the home page slideshow. Please provide. I’ve written you via email but you haven’t responded to my replies.
Hello,
Could you please provide us with the ticket id or email you sent the request to?
The slider is included to the demo data. Please make sure you’ve imported the sample data completely following this tutorial http://cloe-brooks.themerex.net/doc/#demo_content
Regards
Hi, Could you help me please, I’m trying to install demo data but I see errors: undefined Error load data from the file ‘http://demofiles.themerex.net/cloe-brooks/default/posts.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/cloe-brooks/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/cloe-brooks/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/cloe-brooks/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://demofiles.themerex.net/cloe-brooks/default/uploads.txt'. Please, try again!
I’ve already increase the memory to 128MB and deactivated some pluggins we won’t use
Hello,
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server http://cloe-brooks.themerex.net/doc/#demo_content. Extract the archive in your Theme’s folder root directory. If the issue persists, please contact your hosting provider to make sure that your server configuration meets the Theme requirements. If you still have issues, please contact our support team at https://themerex.ticksy.com/. Our tech support operators will assist you.
Regards
Hello, I updated the template last night fo the version 1.5 and I just found that my site crashes, the Visual Composer module is no longer supported! Look instead of having the title and text elements, my site displays this, what should I do ??
—-—-—-——
différentes psychothérapies que j’exerce:[/trx_title]
style= »iconed » icon= »icon-check71″ icon_color= »#73b6cb »]trx_list_item title= »Psychothérapie pour enfant » bg_color= »#eaf5f9″trx_list_item title= »Psychothérapie pour adolescent » bg_color= »#eaf5f9″trx_list_item title= »Psychothérapie pour adulte » bg_color= »#eaf5f9″trx_list_item title= »Psychothérapie pour couple » bg_color= »#eaf5f9″/trx_listtrx_column_itemtrx_list_item title= »Périnatalité » bg_color= »#eaf5f9″trx_list_item title= »Devenir parents » bg_color= »#eaf5f9″trx_list_item title= »Bilans psychologiques » bg_color= »#eaf5f9″trx_list_item title= »Médiation familiale » bg_color= »#eaf5f9″/trx_list/trx_columnsen savoir plus[/trx_button]
what should I do ??
Hello,
Please update the included plugins if you see a notification message letting you know the plugins have a new version. 1. Navigate to WP Dashboard > Plugins > Installed Plugins. 2. Update ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site. 3. Deactivate and delete the rest plugin(s) of old version. 4. Go to Appearance > Install Plugins and install the plugin(s).
If the issue still exists, please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get qualified assistance. We’ll provide you with the latest WP bakery page builder plugin as well.Thank you!
Regards
Awesome, thank you for answering me so quickly. My Wordpress did not show me the update of this plugin, Bravo, everything is back in order. Best
You’re always welcome!
Best regards
I need support for this theme but I can’t get any support because it’s not listed in your supported themes here: https://themerex.ticksy.com/submit/ How can I get support?
Hello,
As we can see you have registered successfully in the Ticket system. There’s “Cloe Brooks | Psychology, Counseling & Medical WordPress Theme + RTL ” category. Or feel free to submit a pre-sale ticket and our operators will assign it to the proper category.
Regards
Thanks I can see it there now.
You’re always welcome!
Hello! I bought the theme and tried to open a support ticket. But please note that the “selected prosuct is not compatible with the purchase code”. I select the category “Psychology, Counseling and Medical Site Template” and inform the code. But this message occurs as I reported. Help Please!
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and our support operators will transfer it to proper category. Thank you!
Regards
I have a question. if there a possibility of charging clients for the session ahead of time? Is the woocomerce booking plugin included?
Hello,
Thank you for your interest in our theme! Unfortunately, there’s no the possibility of charging clients. You may try using the Woocommerce booking plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Regards
Hi can you help me. Just bought and installed your theme. Continued to install recommended plugins and received error message. Can’t get into dashboard. Thanks
Hello,
We recommend you to contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit (up to) 256M or 512M for creating custom color schemes with LESS CSS compiler. post_max_size 64M upload_max_filesize 64M
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
My client is not receiving forms submitted through the site. They use gmail for their company’s email. I’ve tested it with my own gmail and it comes through fine… has anyone encountered this? Is there a setting in their gmail that may be blocking it? It doesn’t even send to their spam folder
Hello,
Please contact your hosting provider for the mail server configuration in order to be able to get emails to your domain email as well. This is the mail server related issue.
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello,
Can we add videos, such as Youtube to the home page or blog?
Hello,
Thank you for your interest in our theme! You’ll be able to add video via trx_video shortcode, please learn more here: http://cloe-brooks.themerex.net/doc/#sc_video
Regards
Or to simplify, I see you use Visual Composer, Can’t we just use that? Thanks
Yes, you can use WP bakery page builder as well.
Regards
Thanks, one other question. Where it says “book an appointment” can we have this with a breadcrumb style on the home page?
Unfortunately, your request is not pretty clear. Could you please provide us with the screenshot with additional information?
Thanks in advance!
Hi, I just purchased the theme and having trouble installing it. I have updated the file size, max time, and memory to 512M and got the error that installation of theme has failed due to: The theme is missing the style.css stylesheet.
Please check the following article regarding this issue https://themerex.ticksy.com//article/2579
Regards
Hi Thank you, I figured out how to install, however the WP Bakery plugin is not working and not letting me update, it is asking for the license in order to use Visual Composer, do you have the license so I can use this plugin?
We see /vc_columnvc_row full_width=”stretch_row” All over the demo because we can’t update WP Bakery, could we please get some assistance with this? Thanks
Hello,
Please submit a ticket request at https://themerex.ticksy.com/ and our support operators will send you the latest version.
Regards
Ok Thanks, I put in my purchase code for product “Psychology, Counseling and Medical Site Template” That’s the closest I found and it says my purchase code belongs to a different envato product, do you know which product I have to select for the ticket?
Ok I read what others did on here and submitted my as a pre order with the purchase code in the description for the ticket
Thank you very much! Please expect reply soon.
Regards
Hi, we are still having an issue with your theme, we created a ticket 2 days ago, and still you haven’t fixed the issue. We are building this site for a client and recommended your theme, but your theme is broken because the plugin WP Bakery was not updated to match our latest version of Wordpress 4.9.8. We have installed the updated plugin you sent, but it is still not reading the code.
Can you please fix this issue, our site has been down for a week now and our client wants a refund if it is not fixed in the next 24hours. We have provided our information to you, and our ticket number is 1693212. We need this fix ASAP!
Hello,
Unfortunately, our support department doesn’t work on weekends. The reply has been sent in the ticket. Please check.
Regards
Does the theme support PHP 7?
Hello,
Yes, the theme version 1.4 is compatible with PHP 7.
Regards
how do I insert an acceptance button in the contact form?
Hello,
We have a ready fix for that. Please submit a support ticket at https://themerex.ticksy.com – and get qualified assistance. Thank you!
Regards
Psychology, Counseling and Medical Site Template I want o have the RTL demo files and I can’t find it with the purchased package
Dear Customer,
Thank you for purchasing the theme!
Psychology, Counseling and Medical Site Template is the HTML version of Cloe- Brooks theme. This forum thread is for Psychology, Counseling & Medical WordPress Theme + RTL (Wordpress theme version). The rtl.css file is located in wp-content/themes/cloe-brooks directory on FTP. In order to enable the RTL, please go to Settings – General and select any RTL language, you will automatically get the RTL layout then.
Best Regards,
Thank You I tried changing the setting and I got shifted elements in home page I tried to open a ticket but was pointed that the license i use is not correct while i do not have any other code beside the one i git while purchasing the theme
How can you help me as I need the site in RTL
Dear Customer,
Please check this article to make sure you use your Purchase Code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- , make sure to select Psychology, Counseling & Medical WordPress Theme + RTL category in ticket.
If you still have issues submitting the ticket, please submit the ticket into Pre-Sales category here https://themerex.ticksy.com specifying your Purchase Code in your message and we will help.
Best Regards,
Hi,
I noticed that in your demo there are “dots” that appear during loadings. I purchased and installed the template, but these dots do not appear. How can I activate them?
Thanks!
Hello,
Our Tech support team will help you enable the dots when loading. Please submit your request at https://themerex.ticksy.com/. Thank you!
Regards
I tried both with authentication and with the purchase code but I always get this error:
How can I do?”Sorry, that purchase code is for a different Envato product.”
How can I do? Thanks
You may submit a ticket to Pre-sales category. This does nto require purchase code verification. Just send the purchase code in the message body. Thank you!
Hi, was wondering is there any form of tutorial besides the documentation images that can be found in the zip file? This theme looks great, would be amazing if there is some sort of guide as to how to navigate all the buttons and functions.
Dear Hui_Qi,
The detailed documentation for the theme is available online http://cloe-brooks.themerex.net/doc/.
More tutorials on editing the themes are available on our youtube channel https://www.youtube.com/channel/UCnFisBimrK2aIE-hnY70kCA
You can also check the articles here https://themerex.ticksy.com/articles/100003783
There is also the professional support team available via the ticket system at https://themerex.ticksy.com/ to help you with all possible issues you might experience with the theme and to answer your theme specific questions and queries. Please do not hesitate to submit tickets to our support team.
Best Regards,
Thank you so much! This is very helpful!
Dear Hui_Qi,
Sure, happy to help! 
Hi there, I have another question, is this theme compatible with mobile layouts? When I view it from my phone it looks a little off, could you please advice on what to do if there is an internal setting?
Edit: sorry I have submitted a ticket to the support team, I will wait for their reply
Thank you! The tech support operator will help you adjust the logo size on mobiles.
