23226 comments found.
Hi, I mispurchased this theme, thinking this was the Drupal version of the Porto theme. Could I get a refund for the theme?
Hi,
Sorry to say that but selling and purchasing of the Theme is in Envato hand you can contact to them for this purpose.
Thanks.
How do you completely remove woocommerce from the template? I don’t use it and never installed it but all the files have various code for it the the directory contains actual files for woocommerce. I’m not sure if I can just delete these files? Thanks.
Hi,
No don’t delete the Woocommerce templates from the Theme it will not affect your site if you do not use the Woocommerce Plugin. If you will delete the templates of the Woocommerce it will give error and if you want to speed up your site you can do it from Appearance >> Theme Options >> Speed Optize.
Thanks.
Variable products that are out of stock are being added to cart when I use Variation Selection Mode Button. You need to check the javascript
when selecting the product out of stock the add to cart button does not hide, I think is wrong, it is visible but it is disabled to click. by clicking on the variables random several times the javascript ends up releasing the add to cart button and the user can put the product in the cart and finish the purchase. in this way the stock becomes negative even if the product does not allow orders.
when I use Select Box the problem does not exist.
Hi,
Can you please update your Theme to latest version 4.4.5 relesed today and check your site after deactivating your site all the third party plugins and removing the browser cache hope you will not find an issue.
Thanks.
This problem is precisely in version 4.4.5 that I updated today.
I managed to solve the problem, in fact it is an incompatibility with another plugin, sorry for this. I would like to hide the add to cart button when the product is out of stock, is there such a possibility in the administrative panel?
Hi,
I already told you above that you have to check your site after deactivating all the third party plugins on your site and please read this doc: https://wordpress.stackexchange.com/questions/281761/wp-woocommerce-disable-add-to-cart-button-when-product-is-out-of-stock hope it will help you.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, there. After last update some strings does not translate to my language. The string Availability for example. I cant find it on porto template files. I found the string on woocommerce templates files and it is already translated, but it is not loaded on the frontend.
Hi,
Can you please send us your site login details through our support system so we will check and solve the issue. We have to debug your site for this issue.
Thanks
Already fixed it. I just edited the template file and add the string missing.
Sound’s Great!
HI I have a Pre sell Questions for you ? 1- Is this theme will be compatible with WC Marketplace Multi vendor plugin please? or can I make theme compatible? 2- Is this theme One demo Import? 3- How many plugin does your theme required to install on my site to work well? 4- Can I Please get a login to test my account dashboard in the demo please? 5- Is this theme compatible with Visual Composer please?
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
1. Yes, our theme is fully compatible with WC Vendor plugin. You do not need to make it compatible.
2. Yes, you can import any one of demo on your site. You can check all our demos here: http://www.portotheme.com/wordpress/porto_landing/3. Our theme require 13 plugins to install with the theme activation.
4. Sorry to say that we have not set any test drive for Demo sites.
5. Yes, Porto WP theme is fully compatible with Visual Composer actually we are using the Visual Composer plugin as a page builder in our theme.
Thanks for your time 
If i create business consulting template…. can I add customer backend login for things such as ‘invoicing, quoting, job requests etc with profile and everything?’
Hi,
Sorry to say that it is not possible with the theme options. You have to use any 3rd party plugin for this.
Thanks
Hi Thanks for the reply. Any Recommendations as to what plugin will work the best?
Hi,
Sorry to say that but we have not tested any third party plugin with our latest Theme and also we do not support any of the third party plugin so it is difficult for us to suggest you any third party plugin, So just Google it and check any of the third party plugin on your site with the Theme environment if it will work for you it will best.
Thanks for your understand.
I can not activate Porto Functionality plugin after update. When I try to activate it Im getting the error below.
Warning: require_once(/home/tikl2096/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /home/tikl2096/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Fatal error: require_once(): Failed opening required ’/home/tikl2096/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/tikl2096/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Hi,
Please deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins then you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have a problem with a sidebar in blog section, I have selected on a specific post: Use Selected layout and sidebar options > Right Sidebar
and instead of sidebar being displayed to the right, its displayed on the bottom of the page without any structure whatsoever…
https://www.igourmet.dk/opskrifte/pasta-med-friske-troefler/Hi,
I think it is cache issue or CSS is not loading properly. We have to debug your site so please send us your site login details through our support system so we will check and solve the issue for you.
Thanks
How can I translate the entire template into Spanish?
Hi,
Please download the latest translation files from below given links and upload it to wp-content/languages/themes and check your site after removing the browser cache.
https://www.dropbox.com/s/tnrem0xeophgrgb/porto-es_ES.po?dl=0 https://www.dropbox.com/s/0aghd8db9ex562q/porto-es_ES.mo?dl=0Thanks.
Hello, I have made the indicated modifications but it still does not work.
Hi,
Can you Please make sure that you have also selected the Spanish Language from WP-Dashboard >> Setting >> General ?? If not then please select and check your site after removing the server, site and browser cache hope you will not find an issue if yes then contact us through our support system we will do it for you.
Thanks.
Hello,
I already on a couple of Porto licences, and I’m considering buying another one for a web shop where we expect relatively fast traffic growth.
Could you help me on server requirements depending on traffic? What would we need for 500, 1000, 2000 and 5000 visitors/day?
What traffic load can handle 2CPU/3GB hosting?
Hi,
First of all thanks for liking and using the theme on consistent basis.
A2 hosting is the best server for heavy traffic. We also using the same fr our demo sites and also mentioned in our documentation here: http://www.portotheme.com/wordpress/porto/documentation/#installationThanks
Hello. Thank you for quick reply.
A2hosting isn’t a server, it is hosting service provider and they have a lot of different options, from shared hostings, VPS to dedicated servers.
I’m interested what kind of hosting do we need for say, 1000 daily users?
Hi,
” I’m interested what kind of hosting do we need for say, 1000 daily users?”
As I told you above that We recommended A2 hosting or Blue Host for all your hosting needs you may ask from A2 hosting or Blue Host. And furthermore, you can Google it and choose any of the hosting as per your requirements.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
As I’ve told you, A2hosting has 3 different shared plans and 3 managed VPS plans. Yes, I’ve googled the stuff and they always say it HEAVILY depends on the theme.This is why I’m asking you.
Of course, I will buy another license if I decide to go with the Porto of this job. This is pre-sales question, where I’m just trying to figure out if Porto is suitable for high-load web-shop. So far I had no experience with sites over 1000 hits/day and this one will have way more.
Hi,
It does not depend on the theme all the time, If your server is not powerful then the theme cannot work smoothly and will not control the heavy traffic but if your server is good then the theme will work also fine and able to control the Heavy traffic.
You can choose VPS standard plan or select another plan as well it all depends on your traffic and requirement. Hope it helps you.
Thanks
Hello, how to add an Arabic font from google to the theme?
https://fonts.google.com/specimen/CairoThank you,
Hi,
Please go to Appearance >> Theme Options >> Font Control >> Add the custom font >> Upload the complete font zip file then you will see the new font in Appearance >> Theme Options >> Skin >> Typography section. http://prntscr.com/jyoux6And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi There,
I’m using the latest version of the theme as well as the latest WPBakery page builder plugin available.
Porto theme causes a 500 internal server error when adding ANY sort of WPBakery Grid element. In my case, “Post Grid” element. The page doesn’t load when I add a Post Grid element & when I activate Twenty Eleven or any other theme, the Post Grid shows up fine.
Also I have https mixed content issues when loading google fonts in my browser console only when I activate Porto theme.
The Post Grid is a major issue & I need support ASAP.
Please provide me a solution
Cheers
Hi,
Can you please make sure that your server requirements must meet the latest Theme and Plugins minimum requirements if no then please ask your hosting provider to set it for you.
Please read about minimum server requirements here: http://www.portotheme.com/wordpress/porto/documentation
Hope your issue will solve if not then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Thank you for getting back to me.
The hosting providers updated the server resources.
Now I’m seeing an error which was empty before. Please note that I replaced the path after public_html with (ROOT PATH).
Error:-
Fatal error: Uncaught exception ‘Exception’ with message ‘WPBMap::addParam can be called only in default scope’ in
(ROOT PATH)/lib/cd8ee66b/include/classes/core/class-wpb-map.php:481 Stack trace: #0 (ROOT PATH)/lib/cd8ee66b/include/classes/core/class-vc-mapper.php(195): WPBMap::dropParam(‘vc_separator’, ‘style’) #1
(ROOT PATH)/lib/cd8ee66b/include/classes/core/class-wpb-map.php(858): Vc_Mapper->callElementActivities(‘vc_separator’) #2
(ROOT PATH)lib/cd8ee66b/include/classes/core/class-wpb-map.php(406): WPBMap::setElementSettings(‘vc_separator’) #3
(ROOT PATH)lib/cd8ee66b/include/params/vc_grid_item/shortcodes.php(687): WPBMap::getShortCode(‘vc_separator’) #4
(ROOT PATH)lib/cd8ee66b/include/params/vc_grid_item/class-vc-grid-item.php(29): include(‘(ROOT PATH)...’) #5 (ROOT PATH) in /(ROOT PATH)lib/cd8ee66b/include/classes/core/class-wpb-map.php on line 481
Please let me know if you have a fix.
Cheers
Hi,
Can you please send us your site login details through our support system so we will check and solve the issue. We have to debug your site for this issue.
Thanks
Please check the ticket #31150
Thanks
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please wait once your ticket will be resolved you will get the reply of your ticket til that please be patience.
Thanks for your understanding.
I have a problem in porto template The product images do not appear on mobile
Hi,
Have you purchased the theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.
Thanks
After an update of porto, and i really only noticed now so i dont know when did it happen, the header top disappeared completely from my website.
For example your demo version here:
http://www.portotheme.com/wordpress/porto/shop8/has header top with some links such as:
MY ACCOUNT ABOUT US MY WISHLIST BLOG LOG IN
And on my website, igourmet.dk the top header simply is not there. And i did choose the right layout for it, layout number 4…
I cannot even find header top position in the widgets as well, its missing.
Hi,
You have to turn ON the header top from Appearance >> Theme Options >> Header. And you can set the header top Menu from Appearance >> Menu by selecting the header top menu.
Thanks.
When a customer selects a product variation, instead of showing the price. It shows the variation description in the price box, in the DOM you can also see two completely different classes: https://i.imgur.com/Pmqbk4h.png. Does anyone know how to fix this?
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins if not then please update your Theme to latest version 4.4.4 and also update your plugins hope you will not find an issue or it may be any third party plugin confiliction issue so please check your site after deactivating your site all the third party plugins and check your site after removing the browser cache otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Grate theme, but compatibility with woocommerce is too late. Woocommerce is already on 3.4.3, and the last update of porto is behind it by 3 versions. Every time I open my dashboard i get a notify saying that my theme files is outdated and this is very anoing.
Hi,
Sorry for the inconvenience but our development team is working on it and soon hopefully within next week you will find an update of the Theme releases without having this notification, and the Theme works perfectly now as well just ignore that warning for now.
Thanks for your understanding.
HOW SPEED MY SITE , MY SITE OPENING IN 15 SEC
Hi,
Porto comes with it’s ownamazing speed optimizatioon tools, you can use this speed optimization tools through Theme Options > Speed Optimize. By using this optimizer you can reduce web page resources like js/css files about 500~800 KB for each page compared to other themes.
In other way, below we recommend using the Better Wordpress Minify and WP Super Cache, W3 Total Cache plugins to boost your site performance.
Please read more about speed here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Hey there! Purchased your theme and LOVE it! Really great work!
Just two questions: I have a carousel slider on the main page (recent products) and the arrows are above, over the products…how can I get them left and right next to the products? As seen on the demo…
Second question is…I have absolutely no idea, how to put the product “specials” like Free Shipping on top, as seen here: http://www.portotheme.com/wordpress/porto/shop14/product/porto-evolution-headset-2/
Thanks for your help!
All the best!
Hi,
1. I think you have used Porto Recent Products WP Bakery Element on your homepage as a slider because it has an option in the setting to show as a slider and it has the arrows over the slider like showing in this screenshot: https://pasteboard.co/HraotKd.png and I think there is no option in the particular Element setting to show the arrows left and right to the products but inspite of that I would like to see that where you saw it on the Demo can you please provide me the Link of the Demo ??
2. Please edit the particular product and scroll below to the product options you will find a block is being used in the place of the custom block like showing in the screenshot: https://pasteboard.co/HravP1w.png it means the section comes from blocks so you have to go to blocks and finds an edit the particular block as per your requirements: https://pasteboard.co/HrawAXQ.png
Thanks.
Thanks a lot for your help! I really appreciate that!
If you check your Demo Shop 14: http://www.portotheme.com/wordpress/porto/shop14/ ...the very first section after the slider “featured / latest products”. If you switch to the latest products, the slider is showing the navigation arrows left and right next to it.
You can see it here: https://pasteboard.co/Hrc0hbU.jpgHi,
Please edit the Porto Recent Product VC element and select the navigation option for slider. Please see the screenshot: http://prntscr.com/jydkueThanks
Thanks again for helping out…it is activated…but the navigation arrows are still showing in the title. The strange thing is: When the slider is put into the tabs like in the demo with FEATURED and LATEST, the arrows are on the side… As soon as I seperate the Porto Recent Products Slider, the arrows are not on the side anymore.
I have duplicated the exact Porto Recent Slider…one is inside the tab, the second one is outside in a single row. The tab one shows the arrows on the side, the single one has the arrows in the title.
Also there´s another small issue I have noticed…when I change the minicart in the header, no number is showing, even if there´s something in the cart. Please check here: https://pasteboard.co/Hrel00a.jpgThe only minicart showing the number of items in the cart is the one for the demo.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
Please see this video: https://m.youtube.com/watch?v=9tTdUXMjlIg and follow the steps showing in the video and set the product attribute as per your requirements.
Thanks.
