23241 comments found.
Hello.. I have this undefined index notice that fills up my debug log now and then:
[27-Jun-2018 08:34:29 UTC] PHP Notice: Undefined index: category in /wp-content/themes/porto/inc/admin/theme_options/settings.php on line 6407
Can we have a fix for that, just a little annoying. For now i have fixed it in my site using:
if ( isset($s['category']) && $s['category'] === $c || ( isset($s['category']) && is_array( $s['category'] ) && in_array( $c, $s['category'] ) ) ) {
Hi,
Ok, we will check and solve it in our next theme update.
Thanks for your help 
Hi, After update the sidebar on homepage is placed wierd. How do I fix this? Site: sr.mecgruppen.se BR
Hi,
What do you mean by the sidebar on the homepage is placed weird ?? Can you please explain it more clearly if possible with the help of screenshots, because your site Looks fine at our end: https://pasteboard.co/HrOnMH4.png
Thanks.
Hi,
Ah ok, cleared cache and it looks good now
Thanks
BR
Sound’s Great!
why Infinite scroll not SEO friendly ?
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for our better understanding.
Thanks.
Hi,
When you scrolling down to explore new product it will load a new page but the URL still the same so google fixed this issue by something called infinite scroll search, such as this website: http://scrollsample.appspot.com/items,
when you scroll down it automatically change the URL to the next page. but in your them the url not changing
How to fix this issue?
https://webmasters.googleblog.com/2014/02/infinite-scroll-search-friendly.htmlso please let me know if you could fix this issue because it’s very important for SEO
Hi,
Sorry to say that you can not change the page URL with the infinite scroll. Your given example is the HTML site not the WordPress Dynamic site. While in our Porto theme we are using the infinite scroll with ajax so that is why the page URL is not changing after scrolling because it loads the more products on the same page not on the second or 3rd page.
Thanks
i know but this is applicable and you just should update the url you are already update Ajax request url each time why you can’t update the url too, i don’t think it’s complex and this will added value to your them and it’s rate
Ok, I will forward this is as a feature request and ask the development team to add this option in the theme. I hope they will find the way to add in the theme easily.
Thanks for your time
porto complete wp rocket plugin or not
Hi,
Yes Porto WordPress is fully compatible with wp rocket plugin.
Our latest Theme is fully compatible with the Better Wordpress Minify plugin and also with WP-Cache plugins such as WP Super Cache, W3 Total Cache. You can see fully compatible with plugins list that we confirmed on our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And also we have added a new Theme Option in our latest Theme release “Speed Optimization” You will find it in Appearance >> Theme Options >> Speed Optimization. It will help you more in the site speed up as well.
Thanks.
Hi,
Please edit the page and scroll below you will find the page options in it you will find the block is being used in the page content top section it means the section comes from blocks so you have to go to blocks and finds the particular block and just edit it and change as per your requirements.
And also you will find some elements when you edit the page just edit those elements and change as per your requirements.
Thanks.
porto theme need amp plugin or not
Hi,
Porto WordPress Theme do not needs amp plugin and You can see fully compatible with plugins list that we confirmed on our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Is there any support for Dutch? We have installed the theme, but now our checkout flow is in English, where it was in Dutch, and we’re not able to change those texts. Thanks!
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve the issue for you.
Thanks.
Hi, just did what you’ve asked. Waiting for your reply there, thanks!
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and our Technical Support team is working on your ticket and soon you will get the reply of your ticket once your ticket has been marked as resolved until that please be patience.
Thanks for your understanding.
Does wpml and WooCommerce Currency Switcher comes with this theme or do I have to buy this plugin separately.
Hi,
First of all thanks for showing your interest in Porto WordPress.
No WPML and Woocommerce Currency Switcher plugins are not included in the Theme Package you have to buy those Pluings if you want to use them, those are compatible with our latest Theme release.
Thanks.
Hi, just downloaded the files but can’t find any child theme there – you not have this?
Hi,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Great, thanks…
Most Welcome
Hi,
Is the latest theme compatible with WooCommerce 3.4.3, the change log is incorrect…. please can you confirm?
Hi,
Yes Our latest Theme is fully compatible with the latest Version of Woocommerce 3.4.3 you can use it easily.
Thanks.
Hello everyone ! I have installed porto theme in my website https://viglobe.com but I don’t know how to edit banner and featured product in product page. Can you help me to edit it ? Thank you
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Is it possible to sort categories when using the Porto Product Categories element? It sorts by title, ID, and so on, but dragging the categories does nothing.
Hi,
I have tested it at my end and it works perfectly, Please see these screenshots: https://pasteboard.co/HrG22Xx.png & https://pasteboard.co/HrG22lE.png you can see in the providing Screenshots I have not used the Sorting Option like title, Ids etc but I have used the dragging as you said and it works perfectly fine at my end so please once again set the Element as shown in the screenshots and on a fresh new page hope you will not find an issue if yes then contact us through our support system we will check and solve it for you.
Thanks.
Has anyone reported having problems with background images not loading? Seems to be a problem with Revolution slider. If I disable it the images come back. I have this problem too with some other themes.
Hi,
I you are facing the same problem with the default WP and other Themes as well then it is not the Theme issue it must be any third party plugin confliction issue so please check your site after deactivating your site all the third party plugins and check your site after removing the browser cache hope you will not find an issue.
Thanks.
Thanks for the reply. after a little research It seems to be a problem with the latest version of Chrome. The same issue I am experiencing has been reported in various other theme support forums and is an issue with Chrome and not specifically Porto or any other theme. Some devs have offered a temp CSS fix for the issue until a patch is released for Chrome. Cheers
Hi,
Sound’s Great! That Our Theme has not an issue and hopefully Chrome Developers will fix it soon.
1-I’ve purchased Porto two days ago, still can’t import slider revolution demos, when I import demo while installing the theme, error appears in the main page: Revolution Slider Error: Slider with alias home-classic-video-light not found. Maybe you mean: ‘full-width-slider’ or ‘full-width-slider1’
2-What is the best way to import demo? you’ve changed the import demo position from theme options list!
3-Any Videos you have to support ?!
usually slider demos come in the theme download file, but I can’t find any.
Another issue is that in Porto it shows system status : PHP max_execution_time Limit 30 Minimum 300 is required, 600 is recommended.
PHP max_input_vars 1000 Minimum 2000 is required
How can I make it higher to let it work better
Hi,
1. We have enabled One Click installation of the Demo in our latest Theme so whenever you will install any Demo the particular Slider of the Demo’s comes with the Demo import and automatically imported on your site, the error you are seeing in that the slider is not being set by you on your page, So please edit the page Scroll below to Page Options you will find Banner Type being used on your page is Slider Revolution but none of the Slider is being selected from there that is why it is showing an error you just have to select the particular slider from here: https://pasteboard.co/HrCMwVy.png
2. For Installing and Configuring the Theme please see this video: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
3. For changing PHP max_execution_time Limit & PHP max_input_vars you have to contact your hosting provider and ask him to do it for you.
Thanks.
Thanks for your reply, you solved my error homepage, but still no slider demo available. Can you please send me the slider archive to my registered e-mail so I can manually make it.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi Support Team, The problem has been solved, I ‘ve just installed the theme again and it runs perfect now. Thanks for your help
Sound’s Really Great!
Dear Costumer Support,
I have just updated to last versions and i have seen that borders near image product on category pages just disappear.
I have seen also that you demo site has borders yet: how can i insert that border again?
Thanks
Solved
Sound’s Great!
Hi, I mispurchased this theme, thinking this was the Drupal version of the Porto theme. Could I get a refund for the theme?
Hi,
Sorry to say that but selling and purchasing of the Theme is in Envato hand you can contact to them for this purpose.
Thanks.
How do you completely remove woocommerce from the template? I don’t use it and never installed it but all the files have various code for it the the directory contains actual files for woocommerce. I’m not sure if I can just delete these files? Thanks.
Hi,
No don’t delete the Woocommerce templates from the Theme it will not affect your site if you do not use the Woocommerce Plugin. If you will delete the templates of the Woocommerce it will give error and if you want to speed up your site you can do it from Appearance >> Theme Options >> Speed Optize.
Thanks.
Variable products that are out of stock are being added to cart when I use Variation Selection Mode Button. You need to check the javascript
when selecting the product out of stock the add to cart button does not hide, I think is wrong, it is visible but it is disabled to click. by clicking on the variables random several times the javascript ends up releasing the add to cart button and the user can put the product in the cart and finish the purchase. in this way the stock becomes negative even if the product does not allow orders.
when I use Select Box the problem does not exist.
Hi,
Can you please update your Theme to latest version 4.4.5 relesed today and check your site after deactivating your site all the third party plugins and removing the browser cache hope you will not find an issue.
Thanks.
This problem is precisely in version 4.4.5 that I updated today.
I managed to solve the problem, in fact it is an incompatibility with another plugin, sorry for this. I would like to hide the add to cart button when the product is out of stock, is there such a possibility in the administrative panel?
Hi,
I already told you above that you have to check your site after deactivating all the third party plugins on your site and please read this doc: https://wordpress.stackexchange.com/questions/281761/wp-woocommerce-disable-add-to-cart-button-when-product-is-out-of-stock hope it will help you.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, there. After last update some strings does not translate to my language. The string Availability for example. I cant find it on porto template files. I found the string on woocommerce templates files and it is already translated, but it is not loaded on the frontend.
Hi,
Can you please send us your site login details through our support system so we will check and solve the issue. We have to debug your site for this issue.
Thanks
Already fixed it. I just edited the template file and add the string missing.
Sound’s Great!
HI I have a Pre sell Questions for you ? 1- Is this theme will be compatible with WC Marketplace Multi vendor plugin please? or can I make theme compatible? 2- Is this theme One demo Import? 3- How many plugin does your theme required to install on my site to work well? 4- Can I Please get a login to test my account dashboard in the demo please? 5- Is this theme compatible with Visual Composer please?
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
1. Yes, our theme is fully compatible with WC Vendor plugin. You do not need to make it compatible.
2. Yes, you can import any one of demo on your site. You can check all our demos here: http://www.portotheme.com/wordpress/porto_landing/3. Our theme require 13 plugins to install with the theme activation.
4. Sorry to say that we have not set any test drive for Demo sites.
5. Yes, Porto WP theme is fully compatible with Visual Composer actually we are using the Visual Composer plugin as a page builder in our theme.
Thanks for your time
