219 comments found.
Hi! how are you?
I have a question about my kendall theme – https://mimaquilladora.com/contact-page-2/
As you can see in the link, the background image in the header isn’t working and it cant be edited, I cant even enter the settings.
This also happens with every new page that I open in the website except the “about me” page (in the website its the “sobre mi” page
Please help me with this issue
Looking forward to hear from you,
Thank you Yael
Hello Yael,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
The purchase code is not in the licening details, how do I submit a ticket without it?
Hi,
Purchase code or the licence can be downloaded from the item page itself https://www.screencast.com/t/HB8nUhKAvpk
Elated
Hi, when I buy this theme, do I get it exactly as it is in the examples, with the lorem ipsum and photos or just the structure? Also, does all the examples for the home page, etc. download with the theme and then I choose the home page that I like after uploading it to wordpress or I need to choose one before buying?
Thank you Yael
Hello Yael,
Thank you for reaching us.
Everything you see in live preview, including dummy text, images, widgets, layouts, home pages, posts etc. is included in theme’s package. You just have to import demo content with one-click importer tool and choose desired home layout.
Elated
Has anyone seen an issue where the visual builder stopped showing completely? I updated the theme, uninstall and reinstalled plugins and its not showing up on the front end or back end at all.
Hello,
Please, try to follow instructions from this article https://elated.ticksy.com/article/12581 If the issue persist, submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and help you there.Best, Elated
Hi, can i use this theme in rtl website?
Hello,
RTL is not supported unfortunately, sorry about that.
Elated
hello,
iam trying to get the category side bar on left side, i managed to accomplish that on the shop page, however when i click on a category the result page have the side bar on the right side.
how can i get the sidebar on the left for the category page and product page.
regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
are you serious? you want me to give you my wp-admin access? what kind of support is this. dont you have you own test plateform?
Hi,
In order to investigate closer what has happened on your side and if some other asset might influence this theme behavior, we need to log in to your Dashboard. This is usual process and in order to avoid public access to your data, mark ticket as “private”, so that only you and our agent grant access to your credentials.
We located your request #1689755 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thank you.
Elated
i think you dont understand what i mean. me giving you access to my wp-admin is a security hole. i have sensible data on my site, and for my customers privacy and security i will not give anyone access to the admin dashboard.
please delete that ticket, i will find the solution myself or find another theme.
Hi,
Sensitive data is protected by locking your ticket as “private” and no 3rd parties have access to your thread. The only way to help you out is by going in and investigating closer.
Anyway, our agent has already responded to your question, so please check ticket status #1689755
Best,
Elated
When i go to website elated.ticksy.com submit to submit support ticket, there are no option to submit the ticket for theme Kendall, which i just purchased. So no sure, how to ask questions and discrepancy that i found between plugin and documentation. This also means, if i can not submit ticket – i’m loosing a day from my yearly subscription to support, how this can be then extended for this day?
Hello,
Kendall is on the list of supported items, please take a look -> https://www.screencast.com/t/fsGtZUDs7Bl
Please log out from your Themeforest account and try to Submit a ticket through incognito mode in browser.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Thank you, Elated
Hi, there seems to be a conflict with this theme and the latest WooCommerce update as now variable products are unable to be added to cart. It works with Twenty Ten theme. Can you please provide an update?
Hello,
Please provide us with your website URL so we can check. Thanks.
Elated
www.nourishdayspa.com.au
Hello,
It’s because you set voucher dependency on all your products. Your simple products, like this one have form inserted that is required to fill before adding to cart. Your variable product doesn’t have that form included, so every time you hit “Add to Cart” the notification on the top appears to fill in the form -> https://www.screencast.com/t/RSKr3vS5NKO
So, please, insert Contact form to variable products as well.
Elated
I’m not sure how to do that and it used to work and also it does appears when it’s in the Twenty Ten Theme. I’ve gone into the variable product and the “has voucher is ticked”.
Hi,
Please try to uncheck “has voucher” box for variable products.
Elated
Ok, I have done for the 30min massage and that means I can add to cart but I can’t get a PDF voucher for it which is how my client sells all her products
Hi,
Attaching a voucher to variable product is a bit more complicated, please read this helpful article https://docs.woocommerce.com/document/woocommerce-pdf-product-vouchers/#variable-products
Elated
I just checked with twenty seventeen and when you select the option (i.e. 30, 60 or 90) the fields then appear (I have a screenshot) so it’s def something to do with the theme. I have created a ticket with WooCommerce PDF Vouchers but I’m expecting them to come back to the theme. I’ll let you know.
Hi,
Looking forward to hear more. Please keep us posted.
Elated
Hi, So I did the theme update you sent through and double checked the voucher set-up but still not working. 
Hi,
Please write us an email at support@elated-themes.com and include your purchase code, website URL, wp-admin details, and some description of the problem or comment URL, so that our agent knows what is exact issue. Thanks.
Elated
Hi,
Why are we getting this error https://www.screencast.com/t/Ms8HRgp2 Please
on our google maps?
Can you please check, we do have the latest version of theme. Also, I am using a valid API key from google.
Thanks,
Hello,
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period and submit a ticket to our support forum so our agent can help you out more with this issue.
Thank you in advance!
Elated
I see there are other posts about the WPBakery Visual Composer not working. I am having the same problem: Pages just freeze when the plug-in is activated; when I deactivate I am able to access the pages in classic mode. Please help!
Hello,
I located your support request #1626760 and forwarded to our support team as urgent. Please check ticket status in a couple of minutes. Thanks!
Elated
Your instagram connection for Kendall theme is not working at all. Please advise
Hello,
Regarding the Instagram issues, please navigate to: your-website.com/wp-admin/options.php page
Then find all the instagram fields and delete them: https://www.screencast.com/t/aaOOUXOOamAV
If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.
Elated
Thank you. Right on! Worked like a charm!
Hi,
You’re very welcome!
Best,
Elated
Hi team!
I’m running my own pedicure business in the Netherlands and I’m really interested in using your theme. I just have some pre-sale questions for you.
1) I see that the theme doesn’t have a booking system. Is it possible to use this theme in combination with another booking plug-in? Like Booking Calendar? Or does this theme doesn’t support any booking plug-ins?
2) Is it possible to translate all the website elements into Dutch?
3) Can I add a review page?
Thank you in advance. Kind regards!
Hello,
Thank you for taking interest in Kendall!
1. We don’t have a booking system by default, but you may always try to install some 3rd party plugin to achieve this functionality. It’s important to know that we didn’t test any other plugins with our theme, besides the ones that come bundled inside theme package, so we can’t guarantee full integration.
2. Sure, our theme is compatible with WPML translator. On the other hand, you may translate labels manually, using some translation software, like Poedit.
3. You may add testimonials section, if that’s what you asked 
Best, Elated
Hello! Like someone above, it appears as though something is wrong with Visual Composer. However, when I deactivated your Elated Options plugin, everything worked fine. It’s still not letting me save things, and often just not letting me go to any pages in the backend. I really like this theme and would like to make it work. I’m wondering if something is interfering with the latest version of WordPress, which I just updated.
It looks like this is the message I’m getting:
Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder.
Row – Place content elements inside the row Text Block – A block of text with WYSIWYG editor ZigZag Separator – Horizontal zigzag separator line Separator with Text – Horizontal separator line with heading Hover Box – Animated flip box with image and text Facebook Like – Facebook “Like” button Tweetmeme Button – Tweet button Google+ Button – Recommend on Google Pinterest – Pinterest button Single Image – Simple image with CSS animation Image Gallery – Responsive image gallery Pageable Container – Pageable content container Section – Section for Tabs, Tours, Accordions. Widgetised Sidebar – WordPress widgetised sidebar Video Player – Embed YouTube/Vimeo player Raw HTML – Output raw HTML code on your page Raw JS – Output raw JavaScript code on your page Flickr Widget – Image feed from Flickr account Empty Space – Blank space with custom height Old Tabs – Tabbed content Old Accordion – Collapsible content panels
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
I installed the Kendall theme and loaded the demo content. On the product pages, I noticed that when I click on the product’s images in the mini gallery, that the image doesn’t open in a light-box like in the original demo. Instead the website goes directly to the URL of the image. How do I get the light-box to work?
Hi,
I forwarded your ticket to our support team as urgent, they have replied to your issue, please check ticket status.
Elated
Does this theme support variable products? I dont see any info on this.
Hello,
Sure, variable products are default WooCommerce feature that is available in any theme of ours. Perhaps we didn’t showcase it in our demo, but it’s surely supported.
Best, Elated
Thank you! I appreciate the quick reply. I’m going to buy the theme now.
Hi,
You’re welcome, we wish you a happy purchase!
Elated
The theme tells me this:
“Your theme (Kendall) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
I have WooCommerce 3.3.5 installed but on the Kendall product page it says that the theme is compatible with WooCommerce 3.1.x … should I downgrade my WooCommerce version or is WooCommerce 3.3.5 fine? What’s your advice?
Hi,
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
Fear-not, however. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files.
For any other issue, please submit a ticket to our support forum https://elated.ticksy.com/ and our agents will help you out.
Best, Elated
Hi, Any chance there’s a way to increase the card security code field (offline_cc_card_cs) in the woocommerce checkout – it’s too short. It needs to be 10em not 4em.
Hello there,
Thanks for writing in.
There is no option to change that through Theme Options, but some simple custom CSS should do a trick.
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL and one of our support agents will assist you.
Best Regards, Elated
Thanks, but I’ve run out of support and I don’t really want to pay $40 for one question, any chance you can help me out this one time?
Hi there again,
We would need to take a closer look at the website. So you would need to provide a URL to your website and possibly a screenshot of an element that requires editing.
Once we have that we will try to provide a CSS solution for you if there is one.
Best Regards, Elated
Thank you so much. I have emailed it to you. Cheers Kate
Hi Kate,
We received your email and responded with a small fix. Please check your mailbox.
Best, Elated
Thank you so much – Awesome!
Hi,
You’re welcome, all the best!
Elated
Hello .. I hope you have professional sales at this site .. Follow me TOO 
Thank you for these kind words
Hello there,
We have just inspected and as we could see css is applied already https://www.screencast.com/t/k50augGk We suppose this has been sorted out already.
Elated
I’d like to open a private ticket for an issue on kendall theme, but in elated.ticksy.com i can’t find it on the product/category menu. am i missing something?
Hello,
Kendall is on the list of supported items https://www.screencast.com/t/4PUDy8At2P please flush memory cache on your browser and try again.
If that doesn’t work, please try from a different machine.
Elated
Hello, thanks for the answer. Just flushed the cache on chrome, no success. Tried other browsers (edge, internet explorer). The problem is still there. I don’t have any other machines to give a try
Please open up Incognito mode from Google Chrome https://www.screencast.com/t/XtR7Kf4xYF3 by pressing CTRL+Shift+N and try again. If that doesn’t work, please log out from your Envato / ThemeForest account, flush memory cache and try again.
Best,
Elated
it worked, thank you. Andrea
No problem, all the best!
Elated
Hi there,
How to change the color of the navigation and the buttons.
regards,
mk
btw. great theme
Hi there,
Please, reach our support team at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will glaldy assist you there.
Elated
Just created a ticket about the padding issue with the main menu and logo. I don’t see the ticket as it’s private. Just hope it came through.
Hello there,
We were unable to find the ticket under your name. Please try creating a new one.
Thanks.
Best Regards, Elated
I’m having issues with the padding between the logo and main menu. Also, I’ve turned sticky menus off and they still persist in standard header settings. How do I turn them off?
Hi,
Please submit a ticket here https://elated.ticksy.com/ and our support team will refer to your issue, as Dashboard is not the place to deal with support requests, but general inquiries and pre-sale questions. Thank you for understanding.
Best,
Elated
I did and you guys didn’t get it that’s why I’m asking here.
Hi,
We located your ticket on our support forum and it has been answered by our support agent.
Best, Elated
