Hi William,

I just replied to your ticket about 3 hours ago (I did comments first before tackling tickets). I set your ticket to high priority as well. Let me know if you didn’t get it or if you have any pending questions.

- AJ

By the way, if you ever need to reach out to me quickly the comments is the best method

Thanks for filling me in. . . will go straight to Comments in the future! I replied to your ticket via email and am just posting this so you know to look for it in case there are any delivery issues. I’m on a time crunch at this point, so sorry for any duplication.

Hi,

Not seeing any reply yet – https://cl.ly/sUmV – once I get the reply it becomes bold and set to active. Depending on the email service you are using it may take some time. If you don’t hear back from me by tomorrow let me know. I’m keeping my eye out for this.

- AJ

weird, I’m using Gmail-powered mail, so it’s usually pretty fast. I just hit ‘reply’ to your email, right? don’t have to log back into the support site or anything?

Oh cool, we use gmail powered business mail as well

Yep, you just hit reply and we should get it. I thought it was instant but it’s possible Helpscout does have a delay.

We’ve gotten all your replies in the past, but it was coming from @artyoucantclick it looks like it’s now coming from @tuman.design. Is that correct?

- AJ

yep, that’s the right address, I rebranded my consultancy last year. in the interest of moving things along, I’ll open a new ticket, so here’s a heads-up so you know it’s coming. thanks for keeping this on your priority list. . . your dedication is much appreciated, as always!

I am going to reply to your new ticket right now. It was very long and didn’t have much time yesterday (I usually take Sundays to catch up with cleaning, cooking, shopping, etc).

Thank you for your patience,

AJ

No worries, I know the email is loooooong (sorry, I tried to simplify as much as I could while still being clear) and I don’t expect instantaneous answers over a weekend. We all have to live life sometime

Hi,

I’m not sure what you mean by “flashing on and off”. Here is what I see at the bottom of the page in Chrome – https://cl.ly/sUHY – I refreshed like 20 times and checked on 3 devices without issues and there aren’t any errors in the console.

Do you have any Chrome extension enabled that could be breaking it?

- AJ

The background picture ( the people sitting at tables) shows up and then every 3 seconds the screen just goes white where the picture was and then the picture comes back again. I know of no extension that might be breaking it, but I will check. I am also trying to get confirmation from others.

Hi,

Actually I was just now able to recreate the issue. I had to look at it for a while and I do see it flash and come back. Definitely looks like a Chrome bug with the fixed background-attachment attribute.

If you disable the fixed style is it ok? – https://wpexplorer-themes.com/total/docs/fixed-row-background-images/ – fixed backgrounds require the browser to compute the correct placement of the image. I have no idea what would cause the issue in Chrome though.

On this demo it seems fine – http://totaltheme.wpengine.com/paris/ – it could be a bug with the min-height option used on the row and Chrome not being able to properly figure out the image placement. If you remove the row’s min-height and instead add a spacing module inside the row does it work?

- AJ

Glad you could see it. I was beginning to think it was just me. :>)

Yes if I disable the fixed background it seems to fix the issue, but not really what I want to do. Oddly it doesn’t seem to do it with the other fixed backgrounds above it.

I tried adding the space as suggested, but it still has the issue with the fixed setting.

If you change the image to something else, does it work?

And do you see the issue on my demo page? http://totaltheme.wpengine.com/paris/

Definitely it’s a Chrome bug and it could just be because it’s running out of processing power since you have quite a few large fixed backgrounds as well as a jQuery slider running all which take up resources. Or just a bug in their computations.

It could be something else though, I had a couple customers report this since the latest Chrome version. In some cases using a different image size or changing the format from png to jpg fixed the issue in other cases it didn’t.

I just checked again in Chrome and now I don’t see it: https://cl.ly/sURH – did you make edits already?

- AJ

Changing the image did not work.

I do not see the issue on the demo page.

Yes it must be a chrome bug as it did not exist before this last update.

It is a jpg file,but I will give a png a try.

I had had turned off the fixed background at that point so it wasn’t flashing.

I just noticed that this issue seems to be linked with the slider above it. Just before the pictures in the slider change, the fixed background goes blank. If I put my mouse on the slider so it doesn’t change, then the background does not go blank.

Also if I move the background above the slider it no longer flashes.

Ooohh, that’s very interesting. Thanks for the followup. I was able to recreate the issue on this demo – http://totaltheme.wpengine.com/nouveau/ – which also has a slider. Very strange, I’m going to do some tests to see what’s going on. It’s definitely a browser bug, but it’s possible there is a “hack” to fix it.

- AJ

Adding this CSS seems to fix it:

#wrap .bg-fixed-top,
#wrap .bg-fixed-bottom,
#wrap .bg-fixed { transform: translateZ(0); }

This forces the browser to create a new layer for the row with the fixed background and send rendering to the GPU for better performance. But while it fixes the bug with the slider it could cause some other issues so I am a bit hesitant to adding it in the theme by default….

- AJ

That does seem to fix it. Thanks for keeping at it. I will keep an eye out to see if it creates any other issues.

Also I see the update of Font Awesome 5.1 which they say “Easier to upgrade”.

Hi,

• Total has functions to get the first category:

- wpex_get_first_term_link( get_the_ID(), ‘category’ ); – first category and link

- wpex_get_first_term_name( get_the_ID(), ‘category’ ); – just the name

- wpex_get_first_term_id( get_the_ID(), ‘category’ ); – just the ID if you want to get fancy.

• There is still problems updating from 4 to 5 design-wise. Well first to include their “update” compatibility requires loading extra javascript and CSS files but also many icons look very difference. For example the “angle-right” icon which is used in the theme by default in certain places like slider/carousel/pagination.

In the older version it was nice and thin but now it’s very thick – https://fontawesome.com/icons/angle-right?style=solid- https://fontawesome.com/v4.7.0/icons/

There are also some icons which have been removed and many customers have manually added icons to their site which will instantly break.

There is no real “benefit” in updating either the core script. I could add FontAwesome 5 as an alternative library when using functions like the Icon box. But having it as the core built-in icon set is not worth it, not only for the upgrading issues but it’s also A LOT bigger and will take longer to load. If all you want is a specific icon it’s best just to download the SVG and use it

- AJ

It work as expect ❤️

I got your point about the Font Awesome. Seem like the more beautiful are available in the Pro version. Actually have done that already but use the png which is smaller than SVG even though SVG is more quality but it just so tiny to get noticed. I also don’t like how big is it too while we only use a few. Are there available tools that we can customize our icon set for only what we need?

Thank you so much for you kindly support.

I am sorry. Thought it work but I forgot to mention that I only want it to work only on singular. I use the same code as I did before that show all categories but it not seem to work with function wpex_get_first_term_link( get_the_ID(), ‘category’ );

I use the echo which work fine but it also work on all post. Maybe I need the full snippets this time

Hi,

The full code would be something like this:

// Display category at the top of posts
add_action( 'wpex_hook_page_header_top', function() {

    // Only display on posts, so if it isn't a post return.
    if ( ! is_post() ) {
        return;
    }

    // Display category
    echo '<div id="wpthai-post-category">' . wpex_get_first_term_link( get_the_ID(), 'category' ) . '<div>';

} );

The original FontAwesome icon set is extremely small which is why it's loaded entirely on the site by default in style.css and is used for icons in the WPBakery page builder. I could integrate a system to choose only what you need loaded, but then it requires loading a separate file which means an extra request so it's actually slower even if the code itself is smaller.

I do think that in Total 5.0 I may remove FontAwesome from the theme and instead add a custom set of Total Icons used only for the design (like arrows used in pagination, slider, carousel, scroll to top and the meta icons like user, category tag and social icons). Then I could have FontAwesome 4 and 5 a options in the page builder for icon boxes, icons, etc. But again, this will require some updating on the user's side and double checking customizations if they previously used font icons in their design. That's why I am waiting for a big update like Total 5.0 that will be optional and include only new features/settings. ThemeForest is making more rules about what can and can't be added inside themes so for Total 5.0 there will be some bigger changes, for example all the extra page builder modules will need to be placed in their own plugin and the built in post types (portfolio, staff, testimonials) may need to also be done via their own plugin(s).

- AJ</div></div>

Hi AJ. The code didn’t work.

Tell me which template files are responsible for displaying images? Maybe I’ll try to update them.

Hi,

Can you double check to make sure the “Featured Media” block is enabled for your posts under Appearance > Customize > Blog > Single. Here: https://cl.ly/sVIf

The templates used to display images on posts are located under partials/blog/media – but the theme has advanced functions to load these files so messing with the actual file wouldn’t do anything. Most likely the images have just been disabled.

- AJ

I tried your suggested option, but the problem did not dare. I tried changing the template to another one and the photo in the publication is displayed. Activate again the Total template does not display the picture. Why then the old photos are displayed even on the Total template, if you add them to the record. New uploaded photos are not displayed. Here is a link for an example of a problem link https://vedawomen.com.ua/vrednye-komponenty-v-kosmetike.html I saw through the console google chrome I see an error GET https://vedawomen.com.ua/wp-content/uploads/-%D0%BA%D0%BE%D0%BC%D0%BF%D0%BE%D0%BD%D0%B5%D0%BD%D1%82%D1%8B-%D0%B2-%D0%BA%D0%BE%D1%81%D0%BC%D0%B5%D1%82%D0%B8%D0%BA%D0%B5-321x400.jpg 404 (Not Found). but the picture is uploaded to the server and it can be seen in the wordpress.

Hi,

It looks like the name of the image is “-кремроварения.jpg” which can cause issues because you can’t have a dash in the front of the name. If you rename the file does it work? Can you share a link to the image from the media library? https://cl.ly/sV3L

- AJ

Very weird, the name is being cut off – https://cl.ly/sVTK – but I downloaded your picture and tried on my local development installation and I didn’t have any issues – https://cl.ly/sUSg

Did you install any plugins recently or made any recent updates/changes to plugins or the server?

- AJ

WPBakery Page Builder has issued a update for the plugin. Since we can’t get it automatically, is there another method to get it before the next theme update. I’m having a issue with the phone mode, the inner column is not conforming with the responsive setting default. There is a large space at the bottom of a full width single image being used under the header. The row and the column is set with zero margins and no padding, but the inner column is not flexing. This produces an approx. 4” gap between that image and the image grid below it. I’ve googled the issue, but so far I have not found a solution.