140 comments found.
Hi guys…. How do i get rid of the side area?...
Hello,
Thank you for reaching us!
Go to Appearance > Widgets > Right From Main Menu.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you 
You’re welcome, all the best.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Presale Question: The “element” you use here: https://prnt.sc/oomz2h looks on mobiles like this: https://prnt.sc/oomzlh. Is it possible to show at least the title or excerp at the grey box? Thank you.
Hello,
Thank you for taking interest in our theme!
Yes, with the help of some custom CSS from our support team, we should be able to help you display both title and excerpt, if you like. But we’d have to shrink the font size a lot, in order for both elements to fit.
If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi There, I recently updated Wordpress to 5.2.2 and since then the WPBakery page builder is not working, could you please tell me what could be the reason. Also if you can help me with some documentation on how to update the theme?
DK
Hello,
You’ll need to update our theme and WPbakery to latest version. Here is part from our documentation about theme update https://cozy.edge-themes.com/documentation/#getting_started_updating_cozy After that, update our Core plugin to version 1.1 and then update Wpbakery page builder to version 6.0.2 You’ll see message about plugins update in your dashboard, just follow instructions from here.
Support
Edge Portfolio part of
Qode Interactive
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There’s been no update on WPBakery since August last year. Is this something that can be addressed as soon as possible?
Hello,
We’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions. You can expect that Cozy theme will be updated in the next few days, and then we will include the latest version of WPBakery plugin.
Best Regards, Edge
Hi there,
Did you have a plan to update the theme?
Due to I’m using Portfolio Filter Gallery Premium and the theme will cause some issue, or maybe you can help me to fix it.
Thank you very much.
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Edge
Hello how are you ? I’m having a problem with the visual baker update. And the web is not loading as it should.
http://www.mariavictoriadecoracion.uyHello,
If you need an update for WPBakery page builder, please reach us at support@edge-themes.com and one of our agents will provide you with the latest version.
Edge
Hi guys, I bought this theme a few months ago. After the release of Wordpress 5 it started causing me problems. Now the layout of the website looks odd. I tried to go back with a backup, but it works just a few days and then again: upgrade and layout changes (it seems it doesn’t understand the image galleries and split it into single images). I tried to deactivate upgrading, but it doesn’t work at all, it upgrades to Wordpress 5 even if I said don’t.
I would like to know how to deactivate this upgrading and go back to the Wordpress 4.9 to keep the layout I built and avoid to face this issue each week.
Can you help me?
*this is the website: www.arredamentibarba.it
Thanks, Alessandro
Hello Alessandro,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi guys, I buyed this theme several months ago. I’m just writing to know if you’ll update your template, because it seems to be not compatible with Wordpress 5.
Thank you, Alessandro
Hello Alessandro,
It’s important to note that all our themes are compatible with the latest WP version, so there’s nothing to worry about.
Since the release of WP 5, Gutenberg became default editor. To revert to WPBakery page builder, please install Classic Editor plugin from Plugins > Add new. You can read more about this here: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Edge
Hello, I would like to put the sidebar with 5 products, what function do I need to rename?
I tried this https://docs.woocommerce.com/document/change-number-of-products-per-row/
Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with some more detailed explanation and one of our support agents will assist you.
Best,
Edge
Hi Could you please help me activating the under-construction page?
Hello,
We located your request #1831743 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Edge
Thank you
You’re welcome, all the best.
Edge
Hi, the support @ https://edge.ticksy.com/submit/ takes too long to load!
do you guys have an email i can write to please?
Hi,
Your support period is active, therefore your theme-related requests should be handled through Ticksy forum. Please try from a different device or different internet connection. From our side everything is working just fine.
Edge
Dear gentlemen, best regards.
I have bought your magnificent and beautiful template.
I have already installed the theme, but it has not been possible to import the demo.
I have already proceeded with all the recommendations and even helps the hosting provider to increase the values and nothing. I’ve been in this for 48 hours 
I give them the credentials of the site to be built so that they can help me in the full import of the demo.
I wrote them a Private Ticket # 1804705.
Tks.
Luis
Hello Luis,
You already received a response on your ticket, please check our agent’s answer.
Edge
Hi, I wanna know, if your documente is good?
Just bought this theme. Trying to import demo content but it stalls at 80%. Any siggestions?
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi. – is there any way so we can show the logo larger in the top left of the home page? It seems only a default size is available? Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I can not download and activate templates from WP Bakery or Resolution Slider. I have purchased the theme. How can I get this done.
2. I want to have a completely fullscreen top image/slider on my page, but I keep noticing a tiny white bar line at the top of the page.
Hello,
When it comes to pre-made templates from WP Bakery & Rev Slider, this is limited for end-user with extended licence we provide for bundled plugins https://themeforest.net/licenses/terms/extended
So, basically, you can use premium plugin for free, but without additional features, like ready-made templates.
2. We have located your support request #1631392 on this matter & informed our team about that for faster response. You should check ticket status in a couple of minutes.
Best, Edge
I have purchased this theme, however, I have the following challenges:
1. I can’t activate the theme, there is no place to insert the token. 2. I can not activate plugin (WP Bakery) 3. The header settings for transparent header, is not working even when the value is set from 0, 0.5 , it has no effect on the header. 4. When I try to use the support ticket on the https://edge.ticksy.com, Cozy does not show after I verified my purchase with my Envato token.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Hi,
Cozy Template is not showing on the list of themes when trying to submit a ticket.
Hi,
If you just purchased the theme, most likely the data isn’t ready yet, so please try again a bit later.
Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again.
There is also another way for submitting a ticket: logout, and then find a “Submit a ticket” button, it’s just underneath the search, and it will prompt you to enter a purchase code later in the process.
Edge
Hi,
I have done all the above, still the same issue. Cozy does not show up on products, even after verifying my envato purchase code. Please assist.
Hi,
Cozy is on the list of supported items https://www.screencast.com/t/6JnKnycApMK Please log out from Themeforest account and try from incognito mode.
Edge
Hello, I am having problems importing the template for “shop with sidebar”. When I imported the theme all pages were created but this one. Could you check it? Thank you
Hello,
Please, reach our support team at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will check this closer on your installation.
Best, Edge
Hello. We can’t connect to your demo even using proxy. Please double check. Thank you.
Hello,
Can you please elaborate on this more? Thank you.
Edge
I can’t see the option show search form in header under header option. I need to hide search from the top header. Also how can we hide side bar panel which is besides the search icon
Hello,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello, I renewed support but I still can’t seem to use the support portal. How do I contact you?
Hello,
Firstly, try to clear cache on your browser, if that doesn’t help, go to incognito mode. If you still can’t access our support forum, you should try logging out of your ThemeForest account and then going to https://edge.ticksy.com/
Let us know if you managed it.
Edge
I’ve noticed that VC doesn’t work with the latest version of this theme. Is there a reason why or is there a fix for this? Thanks!!
Hello,
We are not aware of this problem, can you please let us know in more details what exactly is happening?
Edge
