Hello there,

Thank you for purchasing our theme and for reaching us. From your screenshot I see the error is generated by WooCommerce Gateway PayPal Express Checkout plugin. I am not sure what is causing the error.

Also I see “Internal Server Error” in your screenshot which is most likely coming from your payment gateway plugins. I suggest you to check your error logs for the details about internal server error and let me know. I can take a look and interpret the error.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The mobile footer is different from desktop footer. Our theme allows you to add different widgets to mobile footer widget area. You can add a signup form to one of the mobile footer widgets like explained here : https://docs.madrasthemes.com/electro/topics/blocks-sidebars/footer/#mobile-footer-bottom-widgets

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I looked into your website. The issue is because of Bootstrap plugin being loaded twice. One from the theme and one from a plugin named “Memphis Documents Library”.

To resolve this you can remove one of the bootstrap plugin or de-activate the memphis plugin.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you so much!

Hello there,

Thank you for purchasing our theme and for reaching us. I also thank you for your kind words and being our customer. I am glad that you are happy with our theme.

It is difficult for us to choose between Electro and Techmarket. Both themes have the same under the hood code. TM is built for 1920px and have more home page options. Electro is built for 1200px and has been quite stable for quite sometime now. You can choose a theme based on your requirement and target audience.

I personally prefer Electro. Its a personal choice with no rationale behind the choice.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

“Recommended Products” is a static block used as a jumbotron. A shop page jumbotron is assigned via Electro > Shop > Shop Page Jumbotron. You can simple de-assign it to remove the block.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for updating the theme and for reaching us. Can you please let us know your website URL ? I will test and get back to you.

Thanks, Ibrahim

I sent you a private email.

Hello there,

Thank you for purchasing our theme and for reaching us. Child theme’s cannot be imported directly from Themeforst. You need to download the entire package from themeforest, extract the package and you will find it in theme-files folder.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. This is a question related to the specific vendor plugin you are using. I suggest you to contact the vendor plugin regarding this as they are in a better position to answer this question than us.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve documented the steps here : https://docs.madrasthemes.com/electro/topics/getting-started/installation/ along with videos and screenshots.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please place the widgets you want to show in Mobile footer Widgets in Appearance > Widgets.

You can add a subscription form widget.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please clarify what is the issue with the link ?

Thanks, Ibrahim

I did go to the cat page. WP admin & FTP details emailed to you. Thank you.

Thank you for the details. Please allow me little time to go through the steps and get back to you.

Hi Ibriham, please help to take a look at the loading issue. V2 loads much slower than V1. Here is the result of the speed test.

Are you serious? Look at the picture nice again. I need in one line two categories Link text. ... if you dont know how to solve this tell me I dont know and finished thats it, do not answer with such stupid answers … create a custom navigation link

ok I am sorry I don’t know.

thanks

1. When you say top shop pages you mean for example at the top of a shop category page? here for example (before the category title)... https://demo2.madrasthemes.com/electro/product-category/cameras-photography/

and for each category shop page you can use different images/ banners?

No, in this page you can see “Recommended Products” : https://demo2.madrasthemes.com/electro/shop/

It is a static block, loaded into the shop page. This block is called a jumbotron. There is an option to assign a static block to each category as a jumbotron.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

How can I also put the logo in the home-v2? (like the themeforest’s logo in the home-v2)

My dear, I am having problem to open the post… I don’t know why the post is not opening… I think is a problem with the url from the Demo Click…. can you help me to fix it?

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and I will check what the issue is.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can simply not add accessories in edit product screen to disable accessories tab.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate

Our only additional instruction would be to save the translations in “System” folder instead of “Author” folder.

Can you please confirm if you are following the instructions from the link above ?

Thanks, Ibrahim

Hi there,

yes, it is!

Thank you in advance

Here is the custom code : https://gist.github.com/ibndawood/13e141e76d3982a2032f0dada2083bb6

Please replace 106 with the ID of the category whose children you want to display in search dropdown.

Hi Ibrahim,

thank you very much! It works!

Have a nice day

Hello there,

Thank you for reaching us. Sales percentage calculates the maximum possible savings in case of a variable product. It calculates the maximum price and the discounted price.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hi Ibrahim,

Thanks for the reply. Understand the calculation now.

I think it may be better if the discount % is shown by the most discounted variable option?

For example, currently the products maximum price $109 is used for calculating the discount % by $29 option.

Which $109 is a option for 10 weeks worth of product but $29 is 2 weeks worth of product. (Customer called in several times bc they were confused)

so maybe, if options are as below option 1 – Original Price $50 | Sales price $30 | Discount rate 40% option 2 – Original Price $100 | Sales Price $50 | Discount rate 50% option 3 – Original Price $150 | Sales Price $70 | Discount rate 53%

Shown discount % may be better for customers if its shown as 53%.

Just a thought

Thanks

Hello there,

Thank you for the details. I understand your customer’s confusion. The problem with variable product is that, we do not have variation information while calculating the sale percentage and hence not possible to show the correct. You can simply say “Upto 73%” or just ignore the savings for variable product.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

thanks for support

I added count down timer.. but how can i add bar where it shows 10 products are sold… on same “Special Offer”

Hello again,

You need to do inventory management for the progress bar appear. https://docs.woocommerce.com/document/managing-products/#inventory-tab

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim