143 comments found.
Hello! After the May update, every color picker inside every theme options panel and in content editor stops working correctly [didn’t shows at all or worst it creates a full-screen transparent layer thats blocks every other option].
I’ve already tried to disable every plugin installed in my website.
Would you kindly check out this annoying bug?
Thank you!
Hello, thanks for contacting!
Please make sure to use the latest theme version (1.0.7). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as hotel-lux-old in your wp-content/themes folder. Then you will be able to upload the new theme hotel-lux.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Problem solved, many thanks!
My pleasure! Please feel free to contact us in case of need.
Hello, I have a problem with Czech diacritic in MSIE and Edge…http://usedlostpodvinohrady.cz/ on Chrome, Firefox ut run fine…but IE browsers do not show the special Czech characters…did you work it out somehow…? Thank you
Hello, thanks for contacting!
The matter is that Google Fonts are not supported by these browsers. This issue can be solved by modifying the theme files or adding the font to the child theme, you can contact us directly at http://cmsmasters.net/support/ and our support agents will be happy to help you with it.
Thank you!
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Love the clean work. Does it support RTL?
Hello, thanks for your feedback!
Sure, RTL languages are supported! The theme has ready rtl.css file, which is used, when RTL language is selected for the website.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Awesome. If I ever have trouble with compatibilities, will you provide support to fix RTL issues?
Yes, we provide support according to the Item Support Policy: https://themeforest.net/page/item_support_policy
Please note, that we don’t assist our customers with serious customizations and content adding, though we’ll surely help you with any questions concerning theme functionality and troubleshooting, guide through the installation and demo content uploading process.
Should there be anything else you wanted to ask please don’t hesitate to do so. Thank you!
Of course, I understand. I meant incompatibilities by mean of “RTL Support”. Thanks for reply.
Hello CMS Masters, I am interested in this WP theme, however, I would like to know if the header can be customized in such a way that the logo would have a quite larger height than in the demo, say, 3x taller? And I was wondering on how it will behave on scroll down. Thanks.
Hello, thanks for contacting!
Sure, the logo height depends on the header middle height that can be easily changed in the Theme Settings: https://www.screencast.com/t/KxAxFpxmLftu On the scroll the header height becomes smaller in 1,5 times.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
I am looking for a WordPress theme for the purpose of creating a hotel website. I liked this theme you’ve done. I want to ask a few questions.
1) Are you paying by credit card? If so, I want to integrate the bank’s virtual POS application.
2) Is there a special installment on the credit card?
3) Do you create a special discount code and reduce the price during payment?
Hi, thanks for being interested in our theme!
The theme uses Woocommerce plugin for the shop feature, so basically the theme’s e-commerce functionality is 100% powered by the plugin. You can read about the plugin’s features and capabilities here. So you can set the sale price: https://www.screencast.com/t/Z2t3Z9Bj7D , use coupons: https://www.screencast.com/t/bwdgd4q2 and the following payment gateways: https://www.screencast.com/t/Bkp5TvB2pAs
Thank you, should there be anything else you wanted to ask please do so!
Hello, I like your template, but I need to know if the loading speed can be limited because the icons generate a significant load and I need to use enough icons. Thanks so much
Hello, thanks for contacting!
As you can see on our demo, pages are loading smoothly and quickly. There shouldn’t be problems with loading speed with our theme on other installations as well.
Besides cache plugins refer to a category of plugins, that can be really helpful to increase site loading speed, we’d suggest checking them as well.
Should you have further questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Thanks for your answer. I have other question. I need to know if in mobile, the menu can be fixer in the top
You are welcome!
The theme doesn’t provide mentioned functioning. We’ll probably consider the possibility of desired changes implementation at future theme updates but we can’t name exact terms at the moment, appreciate your understanding.
Best regards!
Dear developer, I have many issues with the browser Safari: different font, different layout, elements disorganized… Cam you help me please? Thank you!
Hello, thanks for contacting!
Sure, we’ll be happy to help you, but as the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi,
I just bought the theme but I can not find the documentation. Can you help me?
All the best,
Hi, thanks for contacting!
Please make sure that you downloaded the extended archive from the Themeforest: http://screencast.com/t/Wv5mRA5M3XE
Theme How-To can be found in Docs folder of the main archive (the one with demo data, Licensing, etc.), that’s index file, please open it with your browser.
If you need any personal assistance, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you with the theme set up.
Thank you!
Now I have another problem. Can not install the plugin: the events calendar
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hello,
Can you help me, how to create the reservation form?
Thank you!
Hello again,
The reservation form was created with help of the Ninja Forms plugin: https://www.screencast.com/t/PABuRWO143Yg; https://www.screencast.com/t/tAuZH6C4 . If you need any assistance with its creation, please feel free to contact us at http://cmsmasters.net/support/, we’ll be happy to help.
Thank you!
Dear developer, I have an issue: seems that the list selection from “room categories” in “Rooms Portfolio Shortcode Settings” does not work. I try to click on “deselect” button but is not working. Can you help me please? All best, Giulia
Hello again,
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Dear developers,
Thank you for your great theme! I have a question: how can I change the “description/room services/proces” fields in the room page?
Thank you in advance! Giulia
I am sorry, I just figured it out! Every field is in TABS 
Thank you! All Best, Giulia
Dear Giulia,
Glad to hear you are all set now, should there be any other questions please feel free to contact!
Hi, is there a HTML/CSS of this template available? We like the design but want to use it with a different CMS
Hi, thanks for asking!
We don’t have Hotel Lux WordPress theme as an HTML template or in any other version for a different CMS. Appreciate your understanding.
Thank you!
Hello,
my Customer and i want a demo before we are purchasing the theme. We would like to try the booking system. Is this possible? Thanks for soon answer!
Best regards, Fabian
Hello Fabian, thanks for contacting!
We can’t provide any demo version of the theme. All our themes can be bought via Envato Market only as all the rights belong to this marketplace. Appreciate your understanding.
For the booking system we use the Ninja Forms plugin: https://wordpress.org/plugins/ninja-forms/
You can always download the plugin and go through its settings to see whether its functionality suits your needs.
Besides please feel free to ask any questions about theme functionality, we’ll gladly answer them. Thank you!
Hi,
I have just started to read the documentation you provided, can you explain me please why:
“Before using the theme, please follow an instruction below. After you have installed WordPress , find the .htaccess file on your server, please open it and add (to the very end of the file) the following code…” etc?
Usually, I don’t need to change any code on the server of my client to install a WP theme, since it could affect performance or something. Furthermore, my server does not allow this kind of change.
Thank you in advance Giulia
Hi Giulia, thanks for contacting!
Mostly these alterations are needed for the correct Demo Content import.
Yes, some servers don’t allow to implement any changes in .htaccess, but still the theme can be successfully installed even without edits. We’d advise you to proceed without changes. Please keep us informed about the results.
In case you’re still experiencing any problems with the installation, please don’t hesitate to contact us directly for personal assistance. Thank you!
Hi cms master,
Thank you for your quick answer.
Unfortunately, the Demo Content import failed, so I just contacted you directly as you suggest.
Thank you in advance, All Best Giulia
We received your request, its number is #43728, our support agent Max has responded to it, so please check your inbox and Spam folder.
Thank you!
Thanks!
You’re always welcome! Please don’t hesitate to contact us in case of need.
I am so sorry but I can’t change the top image in any of the pages, every time I try to click Heading Background Image it doesn’t work I try everything but I can’t make it work. Please help me!
Hello, thanks for the question!
Please make sure to use the latest theme version (1.0.4). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as hotel-lux-old in your wp-content/themes folder. Then you will be able to upload the new theme hotel-lux.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hello can you help? i want to change header image but button doesn’t work i reinstalled theme but that didn’t fix it https://goo.gl/Gv2goR
Hello, thanks for contacting!
Please make sure to use the latest theme version (1.0.4). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as hotel-lux-old in your wp-content/themes folder. Then you will be able to upload the new theme hotel-lux.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hello! you sent me latest version via dropbox it says 1.0.7 but when i install it keeps saying 1.0.3 and i can’t change header image. Can you please check?
Thanks for your reply!
As I can see from your site the latest theme version is activated: https://www.screencast.com/t/EmZEXEaXFWtr and the heading image can be easily changed: https://www.screencast.com/t/uXYdCvTP
Please let me know if the issue is still actual from your end. Thank you!
Hi, great theme! Before I buy, is there a way to center the logo? And it’s possible put a top line above the main navigation – e.g. for a direct contact and language selector? I can’t see these options on demo website. Thanks in advance!
Hi, thanks for the questions!
Sure, its absolutely possible! You can enable the Top line and set the Compact Style Center Navigation in the Heading settings: https://www.screencast.com/t/mDtdnpxtCuS in order to achieve the following result: https://www.screencast.com/t/KNorM64N
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Hi, how do I load the demo data ? Thank you !
Hi, thanks for contacting!
Demo content can be imported in 3 steps: content import, settings import, sliders import, but it can be done really fast – please see the video tutorials here. Besides, we provide our customers with detailed documentation (you can find it in the DOCS folder you downloaded with the theme archive – please open index.html file in any browser) and our support team is always ready to assist you if any help is required.
Thank you!
HI, is it mandatory to copy the code in the htaccess file of wordpress before uploading the theme?changing the code makes the website impossible to use, another point : is visual composer included in the package or do I have to buy it? thanks !
Hi, thanks for contacting!
Some servers don’t allow to implement any changes in .htaccess, but still the theme can be successfully installed even without edits. We’d advise you to proceed without changes. Please keep us informed about the results.
Visual Composer (Page Builder by wpbakery) isn’t included in the theme package and we can’t guarantee its compatibility with Hotel Lux, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. It’s taken for another product from our portfolio, but general idea for Hotel Lux is the same.We’d also kindly advise to check other videos under Features menu item to see other composer and overall theme options. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
In case you’re still experiencing any problems with the installation, please don’t hesitate to contact us directly for personal assistance. Thank you!
hi, can i delete the book module and add my own?
Hi, thanks for contacting!
Please note that the form on this page: http://hotel-lux.cmsmasters.net/reservation/ is made with the help of the Ninja Forms plugin. Surely, you can simply do not activate this plugin and use another one, but I should note that in fact we do not guarantee the third-party plugins compatibility with the theme – there are tons of different plugins available and we cannot ensure compatibility with the theme for all of them. Appreciate your understanding.
Thank you!
Do you have an one page version of this theme?
Hello, thanks for contacting!
One page website layout can be easily created – you’ll need to add all the needed content to one page, placing content parts in different sections: https://www.screencast.com/t/a3YBMG2e . Then please click on each section editing button to assign a certain id to it: https://www.screencast.com/t/F6QkDXCuktDM . After this you place these #ids in your menu url field: https://www.screencast.com/t/MaB8Ktg9Fp50 – that’s all.
If you need any assistance with one-page site creation, please feel free to submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you.
Thank you!
