548 comments found.
Hi! The latest version is missing the Redux Core from admin. I can not longer acces the theme options and the main menu and the widgets have dissapeared. I know my support is expired but there is something wrong with the update package. Thank you!
Hi,
Do you install and active plugin “Redux framework”?
if problem still persist, please send me your site info (link + admin access) with the problem in more detail via email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com. I will help you check the problem.
Thank you!
Hello, the home angled video from construction Demo it`s not working on mobile. It works on desktop but on mobile is not on! Please advise! Many thanks!
yes, we performed hide slider in Home angled video because it respond bad in mobile. Thank you!
ok , sorted thanks for support!
The whole site is misconfigured on update. The structure is totally thrown out. Saying there’s a framework/shortcode/slider problem. Theme and plugins all up to date
Seem to have sorted it, if anyone else has issues, check your minify settings.
Ok. thank you!
Hello,
In the Construction theme, I see you have a “Special Offers” navigation link which reveals the slide-out box from the side. Can we put the same effect in the Painter theme?
Thank you!
Hi, please go to Theme option and perform custom:http://prntscr.com/l7cmv3 Thank you!
Thank you!
I need your help, i am useing wp spectrum theme, In blog list page date wise how to show i mean (list first latest post blog) ? what edit i do it?
Hi, Do you want mention to page:http://demo.cmssuperheroes.com/themeforest/wp-spectrum-construction/blog-v2/?cat_id=8? please description detail with screenshot. Thank you!
yes, we need listed blogs order by date desc .. now my blog list shows old post in first
Ok. please give me information your site to email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com to we can custom for you. because you need change in file source code. Thank you!
i am developer can you share me the details of code and page source ( edit file Location). i will edit from my end.. be quick please its very urgent.
ok. please go to file: wp_spectrum\blog-classic-style1.php and perform custom like: http://prntscr.com/l3gobc. Thank you!
its not working. i edited that file mentioned above, (i need to edit by date DESC)
yes. this is reason we require your FTP to can custom and check. please send it. Thank you!
Any other file we need to edit ?. main issue is this is private hosted server not available in public. 
I renamed two files “wp_spectrum\blog-classic-style1.php to blog-classic-style1backup.php and blog-classic-style2.php to blog-classic-style2backup.php ” i its loading perfectly..i think this query not running from this file.
i belive we edit in wrong file. wp_spectrum\blog-classic-style1.php
if you don’t send information your site and FTP, this is really difficult to assist you. Thanks!
Help please
Exclusive locks are not supported for this stream?Function line 100. Support expired, but I see it has been a previous problem if you could supply me with how to eliminate this error? Thank you
Hi, please send me your site info (link + admin access) with the problem in more detail via email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com. I will help you check the problem. Thank you!
I have an Issue with WooCategories shortcode and the trolly cart widget. I have already submit a ticket but it has been 6 days without even updating the status of my ticket
when I add a product on a cart, the trolly/cart will not update automatically. I still need to press F5 or refresh the page for it to be updated
Hi, Please follow your ticket. Thank you!
Yes, I have already send a ticket. Im still waiting for them to reply.
Could you please cater my ticket about this, just really need it working today. thanks
Ok, our developer is checking on your site and we will respond on the ticket system. Thank you!
Hi can you check my ticket because after they have reply on my ticket, the backend editor for visual composer is not working, the theme option also is not working. I think they have done something. this was working before they have check the site.
or are they currently working on it? please update me
Yes, our developer is working on your site. Thanks!
If you are not willing to change the label for ‘My Trolly’ (sic) in header to read ‘My Cart’ then at least correct your spelling mistake!!! This spelling mistake appears on every page…. even the one named “My Cart”.
Throughout the site, you consistently refer to it as a Cart, except in the header… This is non default, so you actively made a conscious decision to do this. Do not do this to users. This is extremely bad UX. I bought this to your attention 12 months ago. Issue persists.
Hi, Sorry for the mistake. We’ve updated in the new version. Please send an email to info@cmssuperheroes.com. I will sent you latest version. Thank you!
Where is the CMS Angle, I don’t have the option in Visual Bakery.
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com. I will help you check the problem. Thank you!
Hey, cant install the roofer demo, it stucks at 5% all the time. Can you help me?
Hi, please give me information your site: link+admin access to email: info@cmssuperheroes.com to I can check and install theme like demo help you. Thank you!
How do I Update WPBakery Page Builder ?
Hello, please send an email to info@cmssuperheroes.com. I will send you the latest version of that plugin. Thank you!
Hi this theme is not using best practice and enqueueing css files. rather it is using the outdated @import which is slowing down my wordpress woocommerce installation significantly. Also wodrpress reports that theme templates are out of date and require updating. Can these issues be addressed please?
Hi, thank you for your contributions. We will update in the next version. Best regards!
Can’t use template (can’t install plugins) and the author’s trouble ticket system is broken and I can’t submit a ticket as it is asking me for a purchase code, which I supply, and then it just says it’s wrong.
So far, total waste of money.
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hi, i tried to access your site but it’s blank http://prntscr.com/k4zjcs. Please check again. And you can send your support request to email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. Best regards!
Hi, I cannot raise a ticket against this theme. I am geeting the message: The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again. I have bought other themes from you in the past. Thanks
Hello, sorry for our ticket system. You can send your support request to email info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. Thank you!
Hi,
Don’t seem to raise a support ticket,
Demo link:- http://demoview.co.uk/k2/portfolio/k2-front-door/
How do i remove or hide the following details:-
- Under the line “About this Project”, the like and share lines
- The section “Lets Take a Closer look”, including the picture
- The Section “Testimonials”
- Have the line “The Details” only show if details have been entered into the details box
Also, how do you add information to where is says “similar projects”
Hello, sorry for our ticket system. You can send your support request to e mail info@cmssuperheroes.com
- To hide the like and share lines, you can use css code bellow:
.single-portfolio .cs-portfolio-list-details li:last-child{display: none;}
- Please remove this shotcode http://prntscr.com/k1udjy
- Unselect testimonial http://prntscr.com/k1udwg
- “The Details” is main content of portfolio. Do you want to hide “The Details” when the content is empty http://prntscr.com/k1uet4?
- the Similar projects will display projects same category with it.
Best regards!
I’m Having issues installing the demo as per lots of people commenting and the support page to lodge a ticket isn’t working. can you please get in touch with me?
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com. I will help you check the problem. Thank you!
The News section does not seem to be a masonry layout. the second row falls too low if one of the columns does not have a preview image. Any way to fix this?
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com. I will help you check the problem. Thank you!
I just purchased this theme – how do we import a demo site?
Hi, Please read the document here https://cmssuperheroes.com/doc/wordpress/spectrum/, in Demo Data section. Best regards!
does the Spectrum – Multi-Trade Construction Business WP Theme come in HTML only. Dont need WP just HTML, let me know
Hi, Sorry. We haven’t got HTML version. Thanks!
