1317 comments found.
Hello, the support page I do not open,so I decided to ask your question here. Question: we bought a license,but now we have decided to change the domain name,how do we make the transfer?Is it possible to do this? Will you have to activate the license again or not?
Hi
After transferring the site you can use the same token key for activation, it automatically should be reactivated.
Regards
Hello, We just bought your theme and installed, but we have an error: Warning: Illegal string offset ‘width’ in /usr/home/—.com/web/wp-content/themes/pearl/includes/theme/vc/helpers.php on line 700 Warning: Illegal string offset ‘height’ in /usr/home/—.com/web/wp-content/themes/pearl/includes/theme/vc/helpers.php on line 701
Thank you
Hi
Could you please open a new ticket and our engineers will check the issue: https://support.stylemixthemes.com/tickets/new/
Regards
OK
Thank you 
Hello @Stylemix_support, why does it take so long to respond support tickets? Is it possible to change the background color for Pearl Artist?
How can I hide the Mp3 player, I want it to only appear when I click on a song on the site.
Hi
Sorry for the inconvenience, our engineers already replied you to the ticket, please check it.
You can change background color in row settings, please check this manual: https://wpbakery.com/video-academy/add-row-column-background-wpbakery-page-builder-wordpress/
Regarding your question, the player always appears on the page, there is no option to hide it while the song is not plating, unfortunately, it’s the same on our demo site.
Regards
Hello. Is it possible that the page you assign as the WooCommerce “My account” is not minding the title box settings? I did several tests and my conclussion is that even if I use my common title box settings (as in the rest of pages), it’s not showing the title box… So it’s like if the option “Enable title box” was not enabled but it is, for sure… Any idea? Thanks!
Hi,
Woocommerce my account page title box gets the Shop page title box settings by default. Please try to disable it from the Shop page STM View settings and it should solve the issue.
regards
Hello Can I use multilanguage slider? Example slider for english and bosnian two different text? Is that possible?
Hi,
Sure you can create a multilanguage slider by using the theme and it needs to use an extra multilingual plugin in your site.
regards
Hi. I don’t know why the home page is not showing the featured image as the og:image… I don’t see this og property here. In the rest of pages is working correctly but not in the home. Do you know why? I’ve also tried adding the og:image mannually through Yoast SEO. Thanks!
Hi,
There is no such kind of option in the theme by default. Could you create a ticket with your site credentials and our engineers will check the Yoast plugin settings for featured image?
regards
Hi. The default og:image at Yoast SEO was empty but it’s just in case you don’t define one for an specific page… so it should have worked cause I defined one per page. But I just added one there and it’s solved then. Thank you!
Glad that everything is now sorted for you! Please let us know if there any problems else
regards
Hi,
We had to make complex modifications in the original theme code. Child theme was not enough. How we can disable theme updates?
Thanks!
Hi,
The theme won’t be updated automatically without your permission. So, you can just not to update the theme and use the current version of the theme without any problems.
regards
But i need to disable dashboard notification. How can i do this?
Hi,
In that case, please have a look at this manual: https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/
regards
I really like your theme. Do you plan to add some visual css editor plugin like Yellow Pencil?
Hi,
Thank you for your interest. Sorry, there is no such kind of feature currently in our development roadmap.
regards
I would like to see a demo of rent a car or a bike of your theme. Is that possible?
Are all the demos of that theme possible with this theme?
We sent you the demo from the other “Motors” theme for a rental car. Pearl theme doesn’t have rent car layout.
regards
So can I achieve that demo outlook with this one or not?
You mean that I should buy that theme?
You need to use “Motors” theme for car rental and there is no option to achieve that by using the Pearl theme.
regards
Please contact us via Live Chat for more info.
regards
I have experienced a bug with the 3 new Post Types recently added.
Although they are disabled, Media Events, Staff, and Products were still visible on my sidebar. So I had to go into post types, flip the switch on, then off, then save. It removed them.
I have also found an issue with the Yith Wishlist. It is showing the shortcode on top of my product images if I am using the “store” Shop layout. “Business” does not have the error.
Hi,
Please create a ticket with your site credentials and our support engineers will check those problems on your end.
regards
Hello. Which is the user role we should apply to the owner of the shop? I mean, I see if it’s Editor, they cannot access the Bookly section at wp-admin, and if it’s Bookng Agent, they cannot enter the wp-admin. Which is the correct way to allow the shop owner to manage their bookings? Thanks!
Hi
You can use this plugin: https://wordpress.org/plugins/user-role-editor/ to edit the role and give access to other dashboard sections.
Regards
Yes, I’m using it. And I’m adding edit_booked_appointments and manage_booked_options capabilities to the editor user role (I don’t see other ones related to Bookly) but still the user cannot access to them (no allowed to see this page). Is there any other capability I should add to the Editor role?
Also, what is the Booking Agent role for? Is it supossed to access the wp-admin and manage Bookly? If yes, why I’m being redirected to the home when trying to log with a user on this role?
Thanks!!!
Could you please contact us via live chat and we will check it: http://support.stylemixthemes.com/
Regards
Sorry, my mistake. This is related to the Bookly plugin and not with your theme. Thanks!
You are welcome! Please feel free to contact us if there would be any questions else.
regards
Hello, where can I buy images and icons from your demo? Thanks
Hi
All icons comes with theme you just need to enabled them under Pearl > Pearl Icon Manger section, also images you can purchase from fotolia.com site.
Regards
Can you write the number of images?
Unfortunately, we don’t have the list of used images, but you can get the name and ID of Fotolia images via inspecting the image URL.
Please let me know if there will be any difficulties or problems with this. Thank you for using our theme!
regards
Hi, this theme can use for many website ?
Hi,
You can use the theme with a Regular License only on one domain. Let us know if you have additional questions.
regards
Hello, I have the logo whit size 390×90 pixels in pc, but in mobile It is not ok, how I do to watch bigger in mobile ? thanks
HI
Please contact our support via livecaht and they will help you.
Regards
Hello, I just purchased the theme. How can I change the slug services? to other word? thanks
Hi
You can change the slug under Pearl > Theme Options > Post Types > Services section, also don’t forget to resave your permalinks under Settings > Permalinks after making changes.
Regards
Perfect! thanks
Is it possible to make the logo reduce in size just for the sticky menu
Hi,
Please create a ticket with your site credentials and our engineers will provide a custom CSS for that.
regards
Style selection menu for the main menu? I don’t like the oval hover
Hi,
Please try to use this custom CSS to remove the oval hover:
body .stm-header .stm-navigation__default > ul > li > a {
border: none;
}
regards
My initial observation was correct and would not like to get involved with this template. Can I get a refund? Your templates have this thing about not being customizable. This was a little better than usual, but it lacks certain other settings.
That’s it- if I can’t have control over the appearance of menus with a dropdown, then i’m just not interested. Sorry. Splash had the same issues. If I don’t like EXACTLY what you create in the demo, then it takes code to customize.
Thanks. I’ll uninstall the template and plugins. Can you refund?
Sorry, could you please create a ticket with your site credentials and our engineers will include check the header settings in your site? Header builder should have header styles in the settings.
regards.
Hi. GDPR Compliance does not have the privacy settings as in the GDPR plugin demo. Is there a function I’m not seeing? Should AMP be on my default?
Hi,
Please try to check the plugin settings using this manual. Also, the GDPR Compliance & Cookie Consent plugin isn’t linked to any plugin and works independently.
regards
Greetings dear Support people
We have faced a difficulty with the displayed project archive (specifically the issue is on the Pearl Project Cards Style 4 , which for some reason limits the displayed and fetched projects to 6. We checked the .php files and could not find any solutions.
Could you please take a look or suggest a solution?
Hi,
This is a default feature of the Pearl Project Cards Style 4 element. You can change the limit via modifying the “style_4.php” file in this folder “...\wp-content\themes\pearl\partials\vc_parts\projects_cards\style_4\”.
regards
Hello. I see the sidebar is hidden on tablet and mobile sizes. How can I show it? Thanks!
Hi
Under Pearl > Theme Options > Post Types section you can enable sidebar for mobile devices, please check the screenshot also: http://prntscr.com/jz1zj4
Regards
Hi, thanks but I see here you can manage sidebar visibility for the post types. What about the page post type, I need to show the sidebar also in the “normal” pages. Thanks!
The page sidebars aren’t visible on mobile view by default. Therefore, there is no this kind of option for pages in the theme settings.
regards
Yes, I know. By default in your theme, the page sidebars are not visible on mobile view. That’s why I wanted to know how to change this. I did it changing the .stm_markup.stm_markup_right .stm_markup__sidebar CSS class for mobile screen sizes.
Please try to use this custom CSS:
@media (max-width: 991px) and (min-width: 768px) {
body.page .stm_markup .stm_markup__sidebar.hidden-sm {
display: block !important;
}
}
regards
Hi, yes, it works. I just removed the min-width cause I also want it to be shown on mobile devices and not only tablets. Thanks!
Sure, please contact us thought the ticket or livechat if you have any other questions.
Regards
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