1254 comments found.
Hi, I really liked this theme. But I have some doubts. Can be used for conversion?: Capture form in the header; capture box in the sidebar and in posts; and the popup can be triggered on exit
Hi there,
Yes you can add form or any element on header, Header support 10 element + custom page as element + custom shortcode or html code.
About popup, theme doesn’t support it, But you can find plugin for that purpose.
Regards
Hello demo content is not showing in my installation and demo zip file also not in purchased folder
Hi there,
Please make sure you are using latest version of theme and codevz plus plugin, Both versions should be 1.9.8
Update guide: http://theme.support/doc/xtra#update
In demo importer you are able to import demo or download zip file of demo data.
Let me know whats result.
Regards
Hi. I recently purchased XTRA – Multipurpose WordPress Theme and I am trying to get some support. I went to https://codevz.ticksy.com/submit/ entered relevant details and my purchase code but the form just wants me to enter the same details again and again. I tried signing into the support platform instead but I get a message saying “Sorry, that email doesn’t appear to be in our system”?? What is up with your systems? Not a very good start and all this means I am going to have to wait even longer before I can get help with setting up the demo. You must have my details somewhere as you emailed me confirmation of purchase of my theme etc. Please advise? Thanks
After you click “open demo importer” the “import” button does not appear as per your screen shot. I’m also being asked to run wordpress importer (but there are no directions how to) and also being asked to upload content xml file which is nowhere to be seen. Where do I find it?
Thanks
Hi there,
Try again with another browser, ticksy system is one of the popular support system, a lot of themeforest authors have an account in ticksy. It may something went wrong with your browser.
Please make sure you are using latest version of theme and codevz plus plugin, Both versions should be 1.9.8
Update guide: http://theme.support/doc/xtra#update
If still you can import demo or submit ticket on our support center, You can send email via my profile page contact form and provide your site login credential, I will check your site.
Regards
How can I send you an email via your profile page. Please give the URL or the email address as I have tried your suggestions and it has not worked. Thanks
Can you please check my website: https://goo.gl/7gwGfY?
When you click on “pricing”, both “home” and “pricing” links are highlighted. How do i fix this so that only “pricing” link will appear when clicked on “pricing” not the home
Hi there,
Menu is not designed for that purchase to have both link and anchor link together, But by adding custom CSS to Theme Options > Additional CSS, you can prevent current menu item when menu reaching section.
.current_menu [data-title="Pricing"]:before {
display: none !important
}
.current_menu [data-title="Pricing"] {
color: #fff !important;
}
Regards
You’re awesome. Thank you so much
Can you please tell me how to get the “START FREE” Button of my website https://goo.gl/7gwGfY to look like that of “Get Started” button of https://goo.gl/LKBvrM ?
Hey. tell me, do you plan to create a demo “bbPress (Forum) Other” ? Or you can add it to your page?
Hi there,
We will try to add one demo for bbpress for the next update.
Regards
How can create article with gallery slider ?
Hi there,
You have two way, 1. Change post editor to back-end page builder and add gallery element into page with carousel type. 2. Create gallery image with revolution slider and paste slider shortcode into post editor.
If you need more helps you can submit support ticket: https://codevz.ticksy.com/
Regards
Hello, are the demos installable independent? each one separated and with one click all plugins and pages and post and pictures and menu go in place? thanks
Hi there,
Its easy to setup and import demos, You can check out full documentation here: http://theme.support/doc/xtra
Regards
Hello, can the sidebar be placed to the left side?
Hi there,
Yes its possible.
Regards
My max execution time isnt green. Do you know why that is?
Hi there,
You can contact with your server support and ask them for increasing your PHP max execution time to 180 or 300.
If you want to doing it by your self, you need to login into your server admin panel and find PHP configuration settings or find php.ini file, edit and find max_execution_time value. Also you can research about it on google you will find solutions for it.
Regards
I saw a few things on google. Just wanted to double check with you. Thanks for being awesome. Peace.
Great theme, I would like to have a scroll bar for the mobile menu. How can I do ?
Hi there,
Thanks, We have it for the next update, Please wait until Monday, we will fix this issue.
Regards
Hi Xtra, Is the theme works with PHP 5 version?
Hi there,
We and WordPress recommend PHP 7 or greater, But theme also works with PHP 5.6 or above.
Regards
Hello,
I’d like to ask if any updates are about to come soon?
There is a problem in the newest version. When I try to add links in front-end editor the pop-up screen ruins all the editing forcing page refresh.
Just wondering if there is a quick solution or somebody else had the same problem, but couldn’t find anything in the support. In back-end fortunately it works fine.
Cheers and keep up the good work!
Xtra Theme is just great! 
Hi there,
Yes we will release v1.9.8 in Monday then v2 with 5 new demos will release in the next 20 days.
We noticed link popup issue, It seems its related to WPBakery page builder and we are waiting for new version of WPbakery plugin.
Only solution currently is back-end editor, If we find any solutions we will update theme and plugins asap.
Support: https://codevz.ticksy.com/
Regards
Great news!
That’s what I thought, also before and after image is ruined not working, as well as row editing buttons are missing in Front-end editor when using boxed version.
I’ll wait for the update and provide a full feedback in the support website. Before everything was just perfect, these things are crucial.
I have one more question, in some previous versions the admin tools were in dark version, now is is standard. Am I able to chose this option?
Thanks for your support.
Thumbs up!
In boxed version your are right, I added it to update list.
We decided to switch all styles to default WordPress and default page builder styling due to better performance and buyers requests, because over 80% of buyers are accustomed with default page builder styling.
That’s what I thought. Maybe in the future you can think of a switcher, the fresh look worked great and gained a lot of attention. It was something that not everybody could get
Thanks to it it’s easier to sell websites later on, but anyway, the appearance settings that you provide are just great 
Hello. I am unable to install any plugins. I am getting an error: Download failed. cURL error 28: Connection timed out after 10000 milliseconds
Could you please help? Thank you.
Hi there,
Please check your ticket.
Regards
Hello. I have another issue with the theme. Could you please check the ticket and provide a solution. Thank you.
5 hours have been passed but no response to the ticket. Something as basic as uploading a demo is not working on this theme. I tried using the WordPress importer to upload the xml file and I am getting this error now: “Sorry, there has been an error.This does not appear to be a WXR file, missing/invalid WXR version number”. Are you going to provide a solution? Or have I made a mistake by buying this theme?
Please check your ticket, Our supports response may take up to 12 hours, Please be patience.
Hello, FIXED STYLE KIT?
Hi there,
We have improved theme functions and continues, In v2 of theme we will improve more parts. But currently I think most of issues has been fixed.
Regards
Thank you for providing screenshots. May I know what 3rd party plugins you have activated on your site? It seems there is conflict with one of the another plugins.
Also you can submit ticket on our support center if you want to share your site link with us: https://codevz.ticksy.com/
Just wondering if there is a way to download the necessary plugins separately, not within wordpress itself. Running wordpress in an AWS elastic beanstalk app, plugins that are installed within wordpress are not persistent.
Any surprises in V2 version?
Hi there,
We will add 5 new demos, some new features and improvements.
Regards
Cool! Thanks for a really great job!!!

Hi Author, Posted a issue in codevz.ticksy.com forum. Ticket ID 1632443. Please check and help. Thanks.
Hi there,
Please check your ticket.
Regards
How do I remove this image that runs on all page? It causes mixed content problem. http://xtratheme.com/business-2/wp-content/uploads/sites/16/2017/08/slider1-1-1.jpg
alright nvm, found it. Inside Header > Mobile Header > Menu Container.
Hi there,
I’m glad you found it.
Regards
Hi, I would like to know if XTRA can be installed in many domains ?? or can it only be installed in a single domain? . I like that theme.
Hi there,
According to themeforest rules you need a regular license per domain. It mean 1 regular license = 1 domain install.
Regards
Hi, can i know where is the full documentation?