23207 comments found.
Hello, could you kindly tell me the upgrade path to Version 4.5.0 from Version: 3.6.4 as I have many custom changes within and do not want to break anything. Note nothing at the template code level, so it should be easy in theory, but when I tried this myself, I lost formatting and many of the layout broke, menus and so on. So I’m trying to know the rules to prevent this issue as I want to update and not break everything doing so. Thank you.
Hi,
First of all please check the Theme change log: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
You have missed lot of the updates of the Theme in between 3.6.4 to 4.5.0 right and there are lot of features included/excluded in the Theme in between those updates and the Design of the Theme is also improved and change as well you can check our all live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/ So if you will update the Theme from 3.6.4 to 4.5.0 there will be certain changes in the Theme.
Now as you said you did some Customization in the Theme, So Please take the Complete backup of your Site/Theme current version and the Customization/Custom CSS as well and after an update if you want to make the same Customization in the Updated version you just have to paste the Customization code in the Updated Theme files.
How to Update the Theme
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.But First please make sure your server requirements must meet with the latest Porto WordPress theme minimum requirement if not then please make sure to set first server requirements as given in the Theme documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Finally, support has got the mega menu to work, a little css issue was causing me big trubble. Anyway my site is up and running again and it is time to check the page load speed as there is a new speed optimizing tool included with lattest version.
I have always used 4-5 days to test speed for every new version and v4.4.5 loaded in 1.20 to 1.40 sec and gave me 84/100 with gtmetrix and pingdom. Google pagespeed 87/100.
So far page load time seems to have increased with lattest version as i now have 1.48 to 1.65 sec, 83/100 and google 79/100.
But it is a little early to say as all cache has been deleted, CDN has been reset and deferred JS files updated. But in a few days we will see if the lattest version with the new page speed option has been better / faster than previous versions 
Anyway, thanks for the menu fix..
Hi,
Thanks @metuza for your appreciation
And yes Porto is now Super Fast as compared to other Themes and we will update Speed Optimization wizard with more instructions to boost site performance in our next upcoming updates.
Thanks.
Hello, I have not find the the mini cart options, icon and type in the new version, you have removed them ? ? Thanks
Hi,
Yes we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery Thanks.
Thank you for your answer, it’s ok, but in my opinion that was better before for the user… Easy control, choice and improved desing… In any case thank you for your excellent theme and support
Hi,
As I told you already the already that we want to make Porto super fast as it is now and also want to Enjoy Porto to users and will include some marvelous features in our next coming updates.
Thanks for your appreciation.
HI, Quick view for products (woocommerce) not working if variations more then 30. Can You solve this problem?
Hi,
We have tested the Variable product at our end with 50 variations and the Quick View for that product works perfectly fine at our end, It must be any third party plugin confiliction issue at your end so please check your site after deactivating your site all the third party plugins hope you will not find an issue otherwise contact us through our support system we will check and solve it for you.
Thanks.
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Hi,
Do not understand your issue properly can you please explain it bit more clearly.
Thanks.
Migration fail: I set this site up on a subdomain on a separate physical server with the same settings. But even with the backup & migrate for WP, after migrating, the new location renders a white admin page. Is there any guaranteed working procedure for this?
Hi,
Please use this Plugin for migration from one Domain to another: https://wordpress.org/plugins/duplicator/ please read and follow the instructions written in the given link.
Thanks.
I did try with the Duplicator. (wrong name in previous post) And followed the steps. The plugin told me everything went well, but it didn’t. So, how can I migrate this site properly, preserving everything like it is?
Hi,
It must be any mis-configuration or crash of some files during taking backup or migration so please do it once again by following the steps given in the Plugin URL hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I did already test this proces two times. Each time with the same error outcome. If you can guarantee me a flawless migration, I’d be happy to extend the support. This means a process without any loss of data or configuration.
Hi,
Please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check it for you.
Thanks.
Your latest version (4.5) broke my website. All products images have gone.
Hi,
It must be the third party plugin confiliction issue at your end so please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site Admin Login details.
Thanks.
i found problem when i add an article with whatever name it still shows me hallo world in frontend
Ahoj svet!
is it a bug or bad settings<Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there if possible with the help of screenshots so we will check and solve it for you.
Thanks.
Can you please show me your site running the lattest Porto version and where the mega menu columns does work? I have done 2 more test installs and imported several demos and none of these has a working mega menu. Seems like an ajax issue.
Hi,
As I told you already that this is not an issue in the Theme it is just the setting issue at your end, I already told you much time to contact us through our support system with your site Login details but you did not, then how we should able to find the issue at your end, another Customer has the same issue like yours: https://themeforest.net/comments/19957595 and his issue have been sorted out like showing in the screenshot: http://prntscr.com/k7hab0 and I think it is the same issue at your end the setting issue and you can check our ll Live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/ Thanks.
Well, then it is not a setting issue but a change at your end that require another setting. I have used the same settings for 2 years and never had any menu issues. In fact i have been able to move any submenu around (drag and drop) without changing the supmenu occupacy which always has been set to 1 for all submenus, and you can see the perfect menu here, https://www.arctic-fritid.no – still at v4.4.5
I have opened a thicket and look forward to get a menu in my staging site looking like the menu i have in my live site using v4.4.5.
It seems to me that working with mega menu is no longer as easy as before.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .wide .popup>.inner>ul.sub-menu { flex-wrap: wrap; }
Thanks.
Works perfectly thanks It is a good idea to never give up…
I’m trying to register Porto from a site without domain (just ip address: http://xxx.xxx.xxx.xxx) and i have this error: Fatal error: Uncaught Error: Call to undefined function curl_init() in C:\www\en\wp-content\themes\porto\inc\admin\admin.php:146
Do you think the problem is the ip address instead of classic domain like xxx.com?
Hi,
This is your server issue please read this thread: https://stackoverflow.com/questions/6382539/call-to-undefined-function-curl-init hope it will help you to solve your issue.
Thanks.
Now it works. Thanks.
Most Welcome ,
We are always here to help our Customers.
What a disaster is this last update. A.Template does not want to update via Envato Market (Error message Map Porto already exists) B. After manual update, all menus remain open. C. WpBakery visual Composer does not want to update because package does not contain files. When do you solve these problems?
Hi,
When you update the Theme via Envato Market Plugin you will lose all the Customization that you did in the Theme that is why we always recommended updating the Theme Manually via CPanel and must take the complete backup of your site/theme before doing an update of the Theme.
And Menu’s works perfectly fine at our end you can check it on our Demo’s site as well: http://www.portotheme.com/wordpress/porto/shop3/ it is just the setting issue at your end like one other Customer has: Please see this screenshot: http://prntscr.com/k7hab0
And Regarding WP Bakery and Slider Revolution Plugins issue Please read this comment: https://themeforest.net/comments/19943771 hope you will not find an issue if you follow the steps.
Thanks.
Your solution regarding the update of WP Bakery with the wizard of porto goes wrong with the option of plugins. I also get the message failed.
Hi,
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
That is the solution. Thanks for the solutions offered, but it was a pity that the update had to be done manually.
Hi,
Sound’s Great! That your issue has been solved.
And Manually update keeps the Customization safe that is why we recommended to update the Theme Manually.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
You are using an old version of the Theme which is 4.1.4 and the latest version of Plugins which are not compatible with each other so please update your Theme to the latest version 4.5.0 and also the Plugins as well hope you will not find an issue.
Please take the complete backup of your Site/Theme current version and then update the Theme by following the steps given below:
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/ Thanks.
The below 2 php notices is now filling up my debug-log:
PHP Notice: Undefined variable: url in /wp-content/themes/porto/inc/admin/admin.php on line 234
PHP Notice: Undefined index: -infinite in /wp-content/themes/porto/inc/lib/infinite-scroll/infinite-scroll.php on line 58
Hi,
Could you perhaps provide me with a bit more details on this? What version of PHP your site is using ?? If it is PHP 7.0 + then please check your site after making PHP Version 5.6 hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site Login details.
Thanks.
Please check your code… Both these are obvious issues and you will see it immediately when looking at the code. As an example php notice #1 the URL is defined if using porto version below XXX but it is displayed for any porto version, which makes it an undefined variable. So just move the bracket or set the URL as false before the code.
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
I have already solved it in my site.. Just want you to solve it in future releases.
Is there a fix for the mega menu issue? Installed latest theme update but like others are reporting our mega menu is ignoring the column settings.
https://www.tennantsukshop.com – View main-menu shop item
Shop item is set to four columns and the popup menu items are set to 25% in CSS, but it’s showing five columns.
Hi,
We have tested it at our end with setting the Columns of the Wide Menu to 4,5 and 6 and it works perfectly in all conditions the issue is at your your end so we have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Help me out here, 4.4.5 was working fine. We install Version 4.5.0 and suddenly the mega-menu is broken and the issue is at our end despite no other changes being made.
Since our support is now expired, you’ll now want us to pay to fix an issue you have introduced. Can you imagine the negative review I’m currently thinking of posting.
Hi,
I am not telling you to renew your support I just told you that please contact us through our support system with your site Login details so I’ll check it for you.
Thanks.
Sorted, Thank you
Not a Theme problem, but a menu settings issue instead which was sorted out with the help of the Technical Support Team.
Thanks Guys
Most Welcome ,
We are always here to help our Customers.
hi item id 9207399
it seems to have been registered at the place I set up to try the product. so I can not activate the theme on my site.
Hi,
Can you please contact us through our support system with the product purchase code so we will reset it for you.
Thanks.
I can not log in to your support system, but when I enter the code to register it is already in use.
Hi,
OK Please share your product purchase code with us via our email: newsmartwave@gmail.com so we will reset it for you.
Thanks.
Every time I update this theme I face problems and glitches. Now my menu drop downs are continually open and will not close upon click.
Hi,
Can you please check your site after deactivating your site all the third party plugins and removing the Customization if you did in the Theme hope you will not find an issue because we have tested the latest Theme at our end and do not find an issue if your issue will not solve then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Thanks, I managed to fix the issue. Had to reinstall the theme several times. You have an excellent theme, very powerful and feature rich but many issues in updating of late. Thanks again.
Hi,
Sound’s Great!
That your issue has been solved. And the update will not mess any site, It is the Custom work that creates an issue while updating or the Server Incompatibility so always check the new update first on the Local Host or on the Fresh new site.
Thanks.
Hi. on my sites there are 2 issues> 1. megamenu 2. porto funcionality : Warning: require_once(/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Fatal error: require_once(): Failed opening required ’/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/:/usr/local/php56/lib/pear’) in /wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Hi,
Please deactivate/delete these three plugins: (Porto Widgets, Porto Short code, Porto Content-Type) and then check your site after removing the browser cache hope you will not find an issue and why you have to deactivate/delete those three plugins you will find an answer in the below given note:
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
Thanks.
Hello, when i tried to update porto on 4.5 i also need to update de WP Bakerx but i become this error message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature, whats wrong?
Hi,
Actually, we have deleted the premium plugins from the theme package that is why the size of the theme is less then before. Now the plugins will install from our internal server and we have already changed the path of the plugins installation in the theme files.
So have to test your site on Live server and then try to Install the Plugins hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi there, I would like to know if this theme is compatible with alidropship plugin. Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can find our Theme compatibility Plugins list here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 on this page you can find all the compaitable/tested plugins list with our theme.
Thanks.
I don’t seem to get the ‘Update’ notification in my Dashboard anymore? The licence code is all in and it says ‘Registered’ but then the licence looks like some garbled text – is that normal?
Hi,
Can you please share the screenshot of the issue with us so we will check and provide you the exact answer/solution.
Thanks.
Sure : https://ibb.co/jExieJ
Hi,
I just checked your screenshot and finds the Theme is Registered with the purchase code perfectly so do not need to worry . On some servers, the code is showing like as on yours.
Thanks.
OK – that’s great, but can you explain why I do not see the update in my dashboard?
Hi,
You will find the update of the Theme notification into your email which linked with your Envato/Theme Forest Account so please check your email and also you will check the update Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Thanks, but this doesn’t answer my question?
I no longer see the update available in my Wordpress Dashboard. I used to be able to update the theme directly from my Theme options. I’m not talking about the email that Themeforest send out obviously!
Hi,
The update message/notification of the Theme did not show in the WordPress Dashboard you have to check it into your email or onto Theme Forest.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.Thanks for your understand.
