23207 comments found.
I am trying install the latest version of p[orto to my wordpress site but after Updation I try to activate the theme, it gives me HTTP 500. What could be the error? How to solve this?
Hi,
Can you please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/ if not then please ask your hosting provider to set the server requirements as the Theme minimum requirements the Install and Configure the Theme like showing in the Complete Theme Installation Guide Video here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be hope you will not find an issue.
Thanks.
Nice and done…. PHP Version and settings were issues. Thank you….
Sound’s Great 
Hello, i see that now in latest version it connects to your site to donwload plugins and import demos. My hosting company has a strict policy for some cURL processes and it seems that it affects this theme updating plugins and importing demos. Is it possible to make a version that doesn’t use so many connections to your site? I understand the register for license but i don’t understand the import part using your server.
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to ask your hosting provider to enable all kind of CURL for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I want to use this Theme on my new Domain, but it shows me an error I can’t install on new Domain beceuse I have already Install it on another! But on my Old domain he Theme is anrealy deleted! How can i rset this to be able to install it on my new Domain?
Hi,
We have already reset your Product purchase code and replied to your ticket please check your ticket status.
Thanks.
Can you help me how to edit H1 tag is empty in demo 12. This is my website https://viglobe.com And I want to know how to edit font and size in short description in product of my website. Thank you !
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
yes, I have. Thank you
Hi,
Then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Please how do I link woocommerce switcher to the top bar, it is not working., after I activate and set my rates. Also how do I edit the currency/language in the menu.
Hi,
Please read and follow the instructions about it here in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/#header_setup
Thanks.
Hey, I’m trying to set up an online store, and the SKU code is keep staying in white no matter what. I dug into the code and found out that the SKU code should be controlled by the Body Font settings but those options in the Skin tab doesn’t change anything on the product page as far as the SKU code goes
Hi,
Can you please share your Live site URL of the page with us and also the screenshot of the issue.
Thanks.
Well for some reason no I Can’t share a screenshot here in the comments…. screenshot one
https://i.imgur.com/LdW7dQu.jpgif you copy it you can open them …
Hi,
These are the screenshots of the issue we also need your site Live URL so we can check that from where the color coming from and will provide you the solution for that.
Thanks.
Sorry your comment made me realised that it’s a chasing issue … thanks for the support
Sound’s Great!
Hi, Im having issues when a customer order anything from my site, they do not receive any email confirmation of there order, My hosting provider said that “Please Confirm” is stopping the mail to go out to the customer They think “Please Confirm” is spammy. they do not know where to change email subject lines so customers can receive a confirmation email.. I did some research and found this. https://docs.woocommerce.com/document/change-email-subject-lines/ everything is working good except the fact customers are not getting an email from my site once they have purchased an order. https://www.themcaeshop.com/ is my website. please help!
Hi,
Please read and follow the instructions given in this thread: https://wordpress.org/support/topic/customers-not-receiving-an-order-confirmation/ hope you will find the solution of your issue in it.
Thanks.
I need to know where the cms subject line I need to change “Please Confirm” my hosting provider said this plugin is making more work and the system it still seeing Please Confirm. Please HELP
What file would i be looking for to find this Please Confirm? This is rejecting any emails coming from my site?
They want me to change the Please Confirm to something else, but i do not know what file this is in so i can change it. I did read over the link you gave me, but my hosting provider said not to use this just change Please Confirm to something else/
Hi,
First of all sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have searched and finds something which will help you in achieving your task.
Please read and follow the instructions given in the below given docs:
1. https://docs.woocommerce.com/document/change-email-subject-lines/
2. https://stackoverflow.com/questions/48880505/change-email-subjects-for-some-specific-email-notifications-in-woocommerce
3. https://stackoverflow.com/questions/25172895/woocommerce-change-customer-subject-line
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi I would like to know if you recommend any special frontend post plugin to let users post photos to a Portfolio Gallery
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no option for the user to upload/post the photo from frontend in the Theme you have to use any third party plugin for achieving your needs.
Thanks.
My license key is not available in the license list for activation
Hi,
Sorry to say that but do not understand your issue properly, Can you please explain it more clearly if possible with the help of screenshots for the better understanding.
If you are unable to find the Product purchase code, Then Please download the complete Theme package again from your ThemeForest account >> Downloads and extract it onto your computer you will find the PDF file of the Theme Purchase code.
Thanks.
why remove mini cart options?
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hello, i’m using header type 14 and have some info displayed in Header-Contact info. How can i hide the contact info when on mobile device? thankyou
Hi,
Can you please Share your Live site URL with us which uses the Header-14 and has Contact Info.
Thanks.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache hope you will not find an issue.
@media(max-width: 768px){
#header .header-main .header-contact {
display: none !important;
}
}
Thanks.
thank you, its working!
Most Welcome
If I optimize Unwanted Shortcodes to boost speed.. Can I get it back in future…If so, How ?
Hi,
Please update your Theme to the latest Version 4.5.0 in which we have Included the Speed Optimization Option and you can Optimize Unwanted Short code from Porto >> Speed Optimization >> Short codes please see this screenshot: http://prntscr.com/k7znwa
Thanks.
It’s Ok I know, what I’m asking is, can I get it back the Shortcodes in future ?
Hi,
Yes you can just by Un-checking the necessary short code and compile it again as clearly written in the providing screenshot as well.
Thanks.
Ok, got it thanks… another problem is I Can’t update that Two Plugins.. WP Bakery page builder and slider revolution …I tried all the methods… still facing problem in update
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
Hi. Is it possible to remove post meta when user shares a post on Facebook? Now, when user shares a post the first line shows the date / name author / time etc. I would like it to just start with the post content. Also it shows the wrong image when sharing. In BeTheme you can set an Open Graph image for each post so it uses that image when sharing or do i need to install an additional plugin for this?
I’ve installed Open Graph for Facebook, Google+ and Twitter Card Tags and works perfectly but maybe an idea to integrate this in a future theme update
Hi,
I am forwarding this to our development department and they will look through it if they will find it fit with the Theme environment.
For now Sound’s Great! that you have manged to sort it out.
Hi,
I am trying to install the theme, but I get the following error message after I upload the .zip file: “The link you followed has expired.
Please try again.”
Could you help me?
TIA
Managed to solve it, by raising the upload_max_filesize php setting.
Sound’s Great!
That you have solved your issue by yourself.
Hi, I just updated my shop to the latest (4.5.0) version, but the VC Composer plugin doesn’t seem to work. In the changelog I can see that you updated this plugin, however I can’t find the plugin files in the download. Can you point me to the plugin files? Many thanks, Marcel
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
any plans to integrate this theme with elementor?
Hi,
Sorry to say that be we have no such plans to integrate the elementor with the Theme now but we will surely look through it in our next coming updates.
Thanks.
how can i change the social icon color on header ?
Hi,
Have you purchased the Porto WordPress Theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, Is there a link to download theme licensed Visual Composer as I deleted it from plugin to update new when I updated the theme tho could not find the Updated VC at all. Please help asap.
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
Thank you for the reply, however I have tried the Wizard but I get a error.. ( Fatal error: Class ‘PortoTGMPlugins’ not found in /home/...../public_html/wp-content/themes/porto/inc/admin/setup_wizard/setup_wizard.php on line 693 )
Hi,
It looks like your Theme is not uploaded/updated properly and some files of the Theme crashed while updating/uploading the Theme so please update your Theme again by following the steps given in this thread: https://themeforest.net/comments/19968900 and then update the plugins again hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP and CPanel Login details.
Thanks.
hello, with the latest update I can not update Revolution Slider & WPBakery Visual Composer. Tested on different systems. How can I solve this?
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
failed ..... Unfortunately, this does not work for me
Hi,
OK, then please contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
there are several pages … Would make sense if you bring out a working update
Hi,
Our development team is working on a new update of the Theme so please be patience as you will find the new update released when it will be ready until that please contact us through our support system so we will update the Plugins for you.
Thanks for your understanding.
I was able to show product short description on archive pages with custom css, but: Is it possible to show tags and categories of each product on the archive pages?
I’ve tried several snippets like this one https://wordpress.stackexchange.com/questions/281861/how-to-display-woocommerce-product-tag-names-on-home-and-category-pages but no success so far.
Thanks.
Hi,
This is not possible with the help of Theme Options or Woocommerce Setting. You have to do it with the help of Customization I have searched and finds some doc which will help you.
Please read the below given docs:
*. https://www.smashingmagazine.com/2014/08/customizing-wordpress-archives-categories-terms-taxonomies/
*. https://stackoverflow.com/questions/22753220/display-tags-on-catalogue-pages-woo-commerce-wordpress
Thanks.
