222 comments found.
what are these feature boxes?
I am unable to edit the feature boxes
I have purchased this theme from elements envato please help me.
Hi, You should be able to edit them through visual composer.
My dear there is a plugin that soe elements are missing in it that is why its not working.
Hi,
Sorry Im not sure what you mean.
Scott
NP, Thanks pal
Just purchased! Nice theme. How do I remove the sidebar on the checkout page?
Hi,
Please create a ticket at elusive.ticksy.com and i will be happy to help with that.
Thanks,
Scoitt
Hi there – have theme through envato elements and loving it so far … just wanting to know how I increase the product title when displayed on the product grid or carousel? TIA
Hi,
What do you mean by increase the product title, you mean increase the size ?
Thanks,
Scott
Hi
I have purchased the theme and have opened tickets for support These are my issues
1. Logo color white – makes it white in sticky header also – and that makes it invisible 2. Logo image doesnt show on slider, only on sticky header 3. Product Zoom doesnt work 4. Unwanted space/margin of 20px on top of page 5. Mobile view doenst have the menu
Please respond urgently, if not please refund I will buy a different theme
Hi,
I have replied to your tickets.
Thanks,
Scott
Scott
Please reply to my tickets urgently
All your tickets have been answered. Thanks.
Scott, What about the issue with zoom not working properly in the product page?
Hi, how can I remove sticky menu? Thank you.
Hi,
Please can you create a ticket at elusive.ticksy.com and i will be happy to help remove the sticky menu for you ?
Thanks,
Scott
Hi, I don’t want to have the shop active as yet, I can’t get the Cart and search button away in the top left hand corner. Any advice? The shop will only be setup next year.
Hi,
Please create a ticket at elusive.ticksy.com and i will be happy to help.
Thanks,
Scott
Please respond to my ticket
Hi, i replied a couple of days ago. Scott.
does it includes french translation ?
Hi,
It comes translatable but doesn’t come with individual languages.
Thanks,
Scott
too bad
Would probably only take you ten minutes to create a french language file. The theme is translation ready so you would just need to edit one file to add the language.
yup but don’t have time and maybe not skills to do that. you should do it and advertise it so you sell more to french
Please reply to my ticket
Hi, your ticket has been responded to. Thanks. Scott
I have responded again
Please respond to my ticket
I have responded. Thanks.
Responded
Responded
Could you please reply to my ticket #1646052
I have just replied. Thanks.
I have also replied
hey,
I have a question about 2 thing the zoom function of the product, u can click on it for full size vieuw and zoom in on it right? But can you choice how much?
And lastly how many paying methodes are there?
Hi,
There are lots of plugins available that will give you multiple zoom options if you didn’t want to use the standard one.
The theme uses the standard Woocommerce payment methods.
Thanks,
Scott
Hi I just purchased Luxi theme today, but I want it to look exactly the same as the one on demo, can you help me set it? I already created a ticket in elusive. thanks
Sure. I will reply to your ticket now.
Hi, I posted my question back in my ticket, please do reply me ASAP. it’s quite urgent. Thanks in advance :))
Hi,
Sorry for the delay. All tickets have now been answered.
Thanks,
Scott
Hi,
When I try to install the demo content with the One Click Demo plugin, it throws me an error: “Error: Internal Server Error (500)”. I tried all the solutions that are in the web, but it didn’t work (php memory, .htacces file, plugin deactivation, etc.). I contacted my server provider, but they didn’t know what was going on. I created a ticket yesterday.
Thanks!
Hi, I have replied to your ticket. Thanks.
Hey,
The menus doesn’t work on mobile. I already created a ticket via elusive. Thanks!
Hi, I have replied to your ticket.
I thought I’d try the latest update on my site. I had heavily customised the old version with a child theme. The new version does not work at all. It completely destroys the look of my site. Are the theme options all moved to the customizer? If so why are the docs not updated? Either way this latest update is a disaster so I have rolled back. releasing a new version after 2 years is crazy.
Hi,
Sorry for the troubles. Yes it was quite a big update so it will involve making some tweaks to your existing content. The documentation should of been updated, i will look into that asap.
Thanks,
Scott
Hi, hope you get this, I did left you a ticket and looking for your reply. Thanks. 
Hi, Your ticket has been replied to. Thanks.
Another ticket unanswered, Sir. It’s been 3 days.
Sorry for the delay, your ticket has been answered.
Hi, I never used this theme or the support. I can not install the theme corectly. Can you help me? I have extensive experience yet when it comes to the demo I can not seem to find the solutions.
Hi,
Yes of course. Please can you create a ticket at elusive.ticksy.com and i will be happy to help.
Thanks,
Scott
I can not. I made an account but I am not able to validate the purchase code. Thank you.
Ok can you please email me at scott@elusivethemes.com
Hi guys, I have never used your theme before even if I purchased it so much time ago. I need your help a bit and I will more then glad to offer your theme a 5 star rating on ThemeForest. I have no clue how to add the products to the Hot Products section on first page or why the categories that I have created to do work. I see that the Product Grid is part of your theme but I see absolutely no setting for it…. Can you please assist me?
I need to deliver this to my client ASAP and I have absolutely no clue what to do.
Thank you kindly and best regards, Alex
PS. I have sent an email to Scott also but I dot no reply.
PS2. The first issue was from my server.
Hi, sorry I cant seem to find your email. Can you please confirm your email address so I can double check ? Thanks. Scott
Thank you Scott for contacting me so fast over email. I hope we can solve the problem ASAP.
Is the homepage using pagebuilder? If not, is it possible to add some element to the homepage later or set it up differently from the demo? Thanks.
Hi,
Yes it uses Visual Composer page builder and its easy to add or remove elements from the pages.
Thanks,
Scott
the demo isn’t loading and the slider and the visual composer has an error that pops up. Also saying im missing an css file
Hi,
Sorry to hear about your troubles. Please can you create a ticket at elusive.ticksy.com and i will be more than happy to help.
Thanks,
Scott
Hello
I bought a template Luxi and during the installation of the required plugins such as Visual Composer and Slider Revolution appeared error 404 (not found). There are no plugins under the links indicated for download.
Pictures were also not downloaded. Are you all right with the download server? The main download links does not work.
Can you send me links to Visual Composer and Slider Revolution?
Regards
Hi, sure. Please can you email me at scott@elusivethemes.com and I will send them over and help you.
Halo we sent 2 emails from @trendmania but still no response please contacts we can’t use the item from you
Hi, sorry for the delay. I have just sent the email. Thanks.
Looks like very latest WooCommerce update has rendered a few template overrides out-of-date. Could you get a fix out asap? Previous update was OK (even with outdated templates) but this one has broken some layout especially on shop and archive pages. I think they have changed the way category / subcategory functions work.
Thanks for pointing that out. Il take a look.
Any update to this? Latest WooCommerce has revealed more out-of-date templates; I have added overrides to my child theme, but it would be great if you could keep Luxi up-to-date too
Hi,
There is another update coming to this theme this week which will correct that.
Thanks,
Scott