181 comments found.
Can anyone help me with site load time, using this theme? I am planning to buy this for my website. Also, would be helpful if you can share views overall around functionalities and ease, considering my website will be a product feature showcase.
Yes we can minimize loading time,functionality is very easy.
Still waiting the solution, the support is sending to me automatic msg to me read the documentation, off course I did. Fix the bugs and let me know please.
Already supported
I have 4 issues and I’m not receiving support. My portfolio I can’t add item, I can’t change the background color from blue to another…
Please check ticket
How can I change the background color from blue to pink? My theme does not have this option. Only logo, blog settings, menu…
I opened 5 tickets and you are send me automatic replies.
Please check ticket
Hello, we are trying to integrate Chargebee. That is, the purchase links in the comparison table should contain custom XML attributes (i.e. < a href=”javascript:void(0)” data-cb-type=”checkout” data-cb-plan-id=”readonlyrest-enterprise-unlimited” >Purchase).
Currently, in the “inova compare table” template it’s only possible to modify the “href” attribute under the “Purchase Button URL” field in the pricing table settings form. We require the support for adding custom attributes to the Purchase button link. Can you make this modification for us? If yes, please quote a price and a time estimate. (inova theme)
Yes, please come to our support ticket with purchase code, in there we can discuss for it.
http://droitthemes.com/ticket/scp/login.php RegardsRashed
Hi, thanks for reply. What credentials should I use? I can not find a registration form
Thanks, Luca
Hi Luca ,
I am sorry for previous link
Please check here http://droitthemes.com/ticket/
I am waiting for you
Reashed
Hi, when i click on create ticket>
Page Not Found
It looks like nothing was found at this location. Try using the navigation menu or the search box to locate the page you were looking for.
(chrome and firefox)
Hi, I have no problems with the registration, the problem appears when I write the ticket and I try to send it by clicking “create ticket”, it sends me to “page not found”..
Hi
Please click the link and create an account.
http://droitthemes.com/ticket/account.php?do=createRegards Rashed
Hi, i’ve already an account … Now I create another account but the problem is still the same: “page not found” when i click to publish the request. Can you give an direct email? Thanks
Hello Inova Theme, I have issues with your theme, I have requested a support via email last week, please help me and respond to my email
Hi,
We were on the largest vacation of the year, so we could not respond.
If you have emailed us directly, can you please tell us the name of the sender? or if you have sent support ticket can you please tell us ticket number?
Thanks.
sender name is Alex, we have issues with demo content, after my initial email on 08/17 we have received reply from Rashed requesting access to WP, i have responded right away with access
Please check the support ticket.
Do you provide money back guarantee ? Im little confuse with the theme.
Hi,
Thanks for reaching out. What confusions do you have with theme? Please give us specifics.
Hi!
Template is great, thanks. Can I use images that are included in demos on my own Inova website?
Thanks
Yes you can; those are free.
Welcome to Droitthemes_Support by Rashed
hello, i have installed the demo and already made changes to it, but i want to use style 7 of “call action”. the style preview doesnt show as if an image is missing or the file of the style is missing. also, selected it doesnt show the form + there is no text field to add mailchimp short code. I want to be able to ask the user to fill in their details to request a demo account when clicking the button
Please open a ticket here http://droitthemes.com/ticket/ , we will take care of you Thanks
Hi, thanks for a great theme! Where can we find icons similar to the ones under hero slider in SEO/Marketing demo?
e.g.:
Hi,
Sorry for delayed response. You can download a full pack of these icons here: https://www.flaticon.com/packs/ecology-69Website Loading Issue: https://edfunder.com loading issue.
Weird thing happens on our WordPress site. When I am on a mobile device and especially when I have a poor connection or a non Wi-Fi connection I noticed that the entire page renders really small like a thumbnail before the entire site loads and renters for mobile view. I finally captured it for the about us page in the attached screenshot. Not a huge deal just kind of weird and not the best user experience. I sent an email to inova.theme@gmail.com with screenshot.
Hello, Okay, we will check and update you. Thanks
Hi I just received comments, but it’s not a solution. Seems like css not loading first and renders twice. We need to solve this quickly for production release.
Hello, Okay we have provide a perfect solutions for your problem. Thanks
hello, i would like to edit the footer content, where can i do this? ( i have installed your demo)
this means changing the logo, contact details, disabling twitter, adding links to social medial logos etc..
Hello, You could go to dashboard > inova Options> Footer Settings. Thanks
hi, its only showing the following options: - Footer Background Option - Show Bottom Footer? - Footer Bottom Copyright Text
nothing related to the content of the footer itself
Hello, Please check dashboard> Appearance > widgets you will get footer widgets. Thanks
I have brought the theme, now i want to install latest update without disrupting my customization. How can i do it?
Hello, If you customise in the child theme then you have no problem to update just remove the theme and install update version, but if you do the customisation in the main theme then you face problem. We have no solutions for that. Thanks
Using Inova theme 3.2 and found the following issues:
1. Custom Image Logo set via Customizing -> Header Settings -> Logo Settings is not working, always displays “Inova” 2. Menu action button is not displayed 3. Popup menu from header shows mouse over popup in desktop, but in mobile mode nested items are not displayed.
3. Popup menu in mobile mode works fine, it is not an issue.
All of this problems are related to Unyson plug-in and logo issue is fixed after that. but Menu action button is not displayed. $is_getstarted_btn = fw_get_db_settings_option(‘is_getstarted_btn’, array()); is always returns empty array in menu.php, any help would be appreciated.
Hello, Please send your login details http://droitthemes.com/ticket here, our support team will help you to fix your problem. Thanks
Had a few issues with 3.2 release, but the support team did an excellent job of addressing all these and fixed everything. Great work
Thanks! You are a great customer, too!
Hi, I’m building some pages but from a specific point of the page the responsive features doesn’t applly well and the contents overlap, how can I fix this problem?
hello, Please send your login details here http://droitthemes.com/ticket/ our support team will help you. Thanks
Hi
We have a problem with the hero elements in a multipage. The whole layout is not right. Is it possible to contact me for help.. so that I may send you some screens.
Thanks Michael
hello, Please send your login details here http://droitthemes.com/ticket/ our support team will help you. Thanks
Hi, I would like to know how can I make the SaaS Demo, with 2 columns. In first column I would like to insert Title and subtitle, and in another column I would like to insert subscription
hello, Please send your login details here http://droitthemes.com/ticket/ our support team will help you. Thanks
Hi, I would like to know how can I make the SaaS Demo, with 2 columns. In first column I would like to insert Title and subtitle, and in another column I would like to insert subscription
hello, Please send your login details here http://droitthemes.com/ticket/ our support team will help you. Thanks
Hi,
Beautiful theme! However, at this time we decided to go with a theme that has a WYSIWYG front-end editor. Would it still be possible to request for a refund?
Thank you! Ian
Hello, We have clearly mention that theme build by VC. Thanks
Hi,
Thanks for reaching out. You are our valued customer. But according to Envato’s refund policy, we cannot give you refund for the reason you specified. These are the first 3 points from the Refund Policy:
”....there is generally no obligation to provide a refund in situations like the following:
you don’t want it after you’ve downloaded it; the item did not meet your expectations; you simply change your mind;”
You can read the full policy here: https://themeforest.net/page/customer_refund_policyThanks.
Hi, I understand, thanks for checking anyway.
Cheers, Ian
