1685 comments found.
NOTE:
MyISAM tables are what we use and the Theme is currently working just fine with MySQL 5.5
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Will your product still work If we switch our server from MySQL 5.5 to MariaDB 10.2 ?
While still using MyISAM tables ?
Hi.,
Kindly first change your test site and check your whole site . If it does not causes any issue then you can proceed the same procedure for your live site.
Regards., DesignThemes Support.
Dear Sir. I need some help. Sometimes when I click on Preview changes key while I am editing a page, I am getting “404 page not found” and URL: mydomain/wp-admin/post.php (?). After that, when I click on Update key and changes has been saved, Preview changes key works normally. Please for your support to fix this bug. Thanks in advance. Best regards.
Hi.,
We have checked your site , preview working fine. so kindly send us some video when you have met this 404 issue.
Regards., DesignThemes Support.
Hi , I want to purchase this theme but i have some question 1.which page builder plugin is used 2. in demo you have shown departments, Is it menu or some other thing. 3. will it be good to show some portfolio
Hi.,
Thank you for the interest on our theme.
1 ) We have used wordpress editor and our own page builder .S owe have not used any third party page builder.
2 ) Did you referred this section http://prntscr.com/l0ujsw ? no we don’t have that module . We just displayed those departments using our module. It does not contain any functionality .
3 ) Yes , we have portfolio custom post , so you can display the portfolio.
Ref : https://soulmedic.dttheme.com/portfolio/
Regards., DesignThemes Support.
Ok, for second question i was referring this http://preview.themeforest.net/item/soulmedic-health-medical-health-care-theme/full_screen_preview/6282832?_ga=2.124777482.1452058068.1538456647-416675613.1538456647 , the left side bar, whether it is editable, can I have a demo for admin panel dashboad. for page builder plugin, Your own page builder , will it be easy to use, llike drag and drop as in wp-bakery
Hi bizifier.,
Hope you are referring to the leftsidebar in this page.
https://soulmedic.dttheme.com/departments/adhd/The page is built with our featured template section. The left side menu is built with many pages using the featured template section. Please Checkout the following Video – https://www.youtube.com/watch?v=WADKZYtRKBw – This video is from our another theme “Spalab”.
Regards., DesignThemes Support.
I like this theme, I would like to know if it is possible, manage 2 calendars for appointments, since we have 2 branches. thanks for your quick response.
Hi isma08.,
Thank you for the interest in our theme. First our doctor appointment section works with the contact form seven plugin. If any users makes an appointment an email will be sent to the email id configured in that form. So in your case, we can add 2 separate contact forms and add separate email id for each form and work it out. Please do let us know if you have any queries and we are ready to help you anytime.
Regards., DesignThemes Support.
Hi, when i try to import demo content i have this error message: Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3. I try to register in http://support.wedesignthemes.com/wp-login.php?action=register but i dont receive the email confirmation, i alredy spent 3 hours for search the support…
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, i liked very much your theme and i would like to ask some questions before buying it.1. The theme includes visual composer?2. Last update was in february? If this is true is it compatible with the last update of woocommerce and WPML? Thank you in advance for your answers.
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, our theme includes visual composer plugin ( all the latest version of plugin files)
Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
For woo-commerce : This is the free plugin you can update the latest version from online. If the latest version of woo-commerce 3.4.5 is compatible with PHP version 5.4 or higher versions.
Our theme is compatible/ supports with WPML plgin but its not included with our theme package, you need to purchase it separately.
If you wish you can check our theme front end and back-end option by requesting demo.
Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://soulmedic.themessupport.com/request-demo/
Refer: For Ex: LMS WP theme
If you have any queries, please feel free to contact us. We are always ready to help you.
Looking forward your purchase happily 
Note: The mention demo link will be available for 48 hours only.
Regards., DesignThemes Support.
Hi, i checked out the front end and back end demo from soulmedic.I see that slider evolution plugin exists but i didnt see the visual composer. Visual composer will be available after i buy the theme? Thank you for your time.
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme supports visual composer modules and also our theme package comes with this plugin.
The demo content only comes with shortcode builder not the visual composer modules
Kindly note the SoulMedic theme dummy data created by the shortcode builder, You can customize those content by shortcode builder / page builder only. So you can use either shortcode builder/ page builder / Visual Composer modules to create the new page contents. You can’t use both shortcode builder / page builder / Visual Composer in one page.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, thanks for your answer! I would like to ask something else. On your demo, in single product pages (http://soulmedic.themessupport.com/product/flying-ninja/ ), there is a error. Between the quantity and the “add to cart” button appears the hyperlink “quantity”. If you click it, sends you to another product page. Is this corrected? And if it is easy for you, could I check your theme front end and back-end option by requesting demo again please? I want to see again “visual composer” in new page. Thank you and sorry for my English! Maria
Hi.,
Sorry for the inconvenience , it is not normal. After purchase we will fix this issue in your site.
Demo Link here you go : http://soulmedic.themessupport.com/request-demo/
Regards., DesignThemes Support.
Hi there, we have just updated the theme, and noticed that Visual Composer hasn’t updated. Is there any news on when this will be updated? Also, we’ve discovered an odd issue with Visual Composer. The way it works in this theme is different to other themes and we wonder if it is broken. If you can please contact us back via email so that we can send some screenshots, that would be great. Thanks.
Hi.,
Thank you for contacting us ,
The Visual composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option” and created using the “WordPress Editor” .
If you still have any issues, kindly send us some details with some screenshot . So that we will help you better.
Regards., DesignThemes Support.
Hi, i can’t import demo data. This is the error: “Failed to create tmp table_fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3”.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi.,
Thank you for the site credentials.
We have imported all the dummy data, install and activate the all the latest version of plugin files and make the required settings. Please have a look at your site.
https://www.farmacialazzeri-elba.com/
Kindly note: The images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, here is the purchase links to purchase those images.
https://www.dropbox.com/s/rf3mchj2g529ash/soulmedic_imagelink.txt?dl=0
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
Please do not forget to rate our theme, Your rating plays a major role in our whole profile.
Thanks in advance.
Regards., DesignThemes Support.
HI Guys !! how can i reduce the top padding in mobiles and in the PC when resize the window, please take a look at the printscreen. https://imgur.com/a/CYN5yZy
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > SoulMedic Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
@media only screen and (max-width: 767px) { #bbar-wrapper .column {margin-bottom: -30px !important;}}
Note: You can change the margin value as per your need.
Thank you, we look forward to helping you!
Hello.
I can´t install DEMO web site. I am getting error message: “Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3.”
Please for help.
Thanks in advance.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I purchased this theme and created an account for support but never received the account verification email and cannot reset the password. I need help ASAP because the DEMO installation instructions that are provided do not work, and I tried another method but am getting a MySQL error during the upload.
Hi migbri .,
We have sent the forum login details to your gmail id. Please have a look. Please follow the unyson method of installing the demo contents from our documentation and have a look. If you still have any issues, please mail us your wordpress admin and ftp details to support@wedesignthemes.com, so that we can install it for you.
Regards., DesignThemes Support.
Hi, I wanted to integrate the acceptance box in the contact form. However, the box and the text are not in one line. It doesn’t look very nice with the text under the box. The box appeares in other line :/ We’re using contact form in other themes and we don’t have any problem. Please, could you fix it? Thanks!
You can take a look to the problem here: http://www.lopezgil.com/contacto/
Hi.,
Thank you for contacting us.
Do you want display like this http://prntscr.com/kao4ir ?
Get into Admin panel > Appearance > SoulMedic Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
span.wpcf7-form-control-wrap { display: contents !important; }
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Great! it’s seams that works, so for check box what will be the code? Thanks!
Hi.,
Please be more specific about your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
When I try to import demo content, I get following error Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Hi.,
Kindly delete your current unyson plugin , and here we have attached the plugin folder where we have fixed the _fwbk_wp_media_file_manager_log error , so kindly donwload it and try to install demo ,
Plugin : https://www.dropbox.com/s/u92c2w5vgxy6esq/unyson.zip?dl=0 Regards., DesignThemes Support.
For anyone facing an error 500 after updating, specifically with pagebuilder.php line 143, just change the line $widget = new $class(); to $widget = $info;
What the new $class(); is doing is instantiating a new instance of every registered widget, so that the pagebuilder plugin can get useful information like the name of the widget and where it stores settings. However, WordPress already stores a instantiated Widget Object.
Change the above line to read: $widget = $info;, where the $info variable, is the instantiated class already registered to WordPress. When WordPress core needs access to any registered widgets, it uses that data instead of calling new My_Custom_Widget every time, because that would be a waste of memory.
Dear support, please fix this in a newer update of the core plugins.
Hi Markos.,
Glad that you have found the solution and also let us know about it. Thank you very much. We will check into that fix and apply that in our future versions.
Regards., DesignThemes Support.
Hi guys if my support expired you cant´s send me updates of the theme or plugins? If you can send me the updates please send me the update of the plugin: WPBakery Page Builder – Thanks!
Hi.,
We have sent the latest version of plugin file to your mail request. Please have a look and update the plugin files.
For update version of the plugin files, you can get the latest version of plugin files when there is an update. If you need any support other than plugin file you need to renew your support then only we will support our theme related questions.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, just updated the theme after a while. The problem is my shortcodes are not being picked up by the page builder.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Note : It seems that your support has expired. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I’m having a little trouble with the placement of the buttons on the product page. I’ve added a “click to Quote” plug in and the button is appearing to the right of the product meta rather than alongside the cart button.
Could you point me in the direction of the correct file to alter so I can change this?
Hi.,
Can you please be more specific about your query with some screenshots, along with the page link so that we can help you better.
Also it seems that your support expired on 21/04/2018. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi
Presale questions
Our company is working on hospital’s website project and we like your theme and would like to buy this theme. But before buying we want clarify some thing cause we have some requirement and for that we might have to use some third party plugins for example; https://wordpress.org/plugins/meeting-scheduler-by-vcita/
https://www.booking-wp-plugin.com/demo/1/So could you please check and let us know is it compatible with your theme. or if you have any demo website where we can check about compatibilty then that would be great. We know that every theme has some refund policies if theme doesn’t work according to expectations. But we are on strict deadline and we don’t have time to experiment so if you have give us clairification on above plugin so we can buy your theme.
Hi.,
Thank you for your interest on our theme.
We haven’t testing this booking system plugin. We are not guarantee to this booking plugin work in this theme. Also we are not support to this third party plugin integration.
Regards., DesignThemes Support.
I purchased this theme and created an account for support but never received the account verification email and cannot reset the password. I need help ASAP because the DEMO installation instructions that are provided do not work, and I tried another method but am getting a MySQL error during the upload.
Hi.,
Sorry for the inconvenience ,
1 ) We have updated your password and sent to your email id. Please have a look at it.
2 ) Demo Install Error: Please get back to us with your WordPress and FTP Login Credentials. So, that we will check your issue and fix it ASAP
Regards., DesignThemes Support.
Hi guys i have this plugins out of date LayerSlider WP, Slider Revolution, WPBakery Page Builder. You know how can i upadate?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes along with your purchase code. So that, we will send you the latest version of plugin files.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
