296 comments found.
Hi,
I am interested in this theme for a client of ours, but would like to know if there is the feature to upload custom fonts to integrate within the site? Our client uses custom fonts not available through Google Fonts.
I look forward to your feedback. Thank you!
Hi,
Thank you for taking interest in our theme. Yes, you could add custom fonts pretty easy and here is article about it https://mikado.ticksy.com/article/11272
Best, Mikado
Hello, your theme gives 404 when editing a page. tried to use another theme everything is working fine. tried to change permalink options nothing worked. what is a solution for this ?
i think mikado core and wpbakery are conflicting. any solution ?
Hi,
Please, check this article https://mikado.ticksy.com/article/11775 and if the issue persist, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there to setup your site within our theme.
Best, Mikado
Is there a way to remove demo content that has been imported ?
Hi,
Yes, of course, just remove the content you don’t need.
Mikado
Hello,
I’m having issue with the theme installation. After import theme data, the header and footer layout runs, and elements are not working.
Hi,
Thank you for choosing Mediclinic. Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there to setup your site within our theme.
best, Mikado
Submitted ticket, hope your support team could help me solve the issue soon.
Waited for 4 hours, still no one respond PRIVATE TICKET #1753847
Why the theme is not come with Visual Composer? Layout or alignment runs, also all the elements modules are not working, it causing me a lot of trouble. Possible to get the support team help me to solve this soon?
We didn’t locate any of your opened tickets on our support forum. Please, provide us here with your ticket ID and we will investigate. Thanks
Best, MIkado
Hi, please update my theme file to VC, ticket ID is provided, refer to my 3rd reply.
Sorry for that. Your ticket is assigned to our agent, who is working on it. You could check reply on ticksy soon.
Weekend delay is fine, even weekday response rate also slow.
Hi,
We are doing our best to answer on all tickets within 24 hours.
Mikado
Hello, I am facing issue with The wp bakery builder in your theme. When trying to change column width using editor it does not change. It stays as it is. please let me know on this. Thanks.
Hello,
Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admina ccess so our agents could investigate and help you there.
Best, Mikado
Hello,
Your theme has optimization problem http://prntscr.com/l4f85o Will you fix these problems? I would appreciate it if you give me information
Thanks.
Hello there,
Thanks for your message. We’ve decided to use high quality images which can increase loading time, and the main point on our demo was to show all the available features theme offers, so it’s not optimized content-wise. There are known techniques on how to speed up any WP based web site, starting from caching techniques to additional image optimization. Our support team tests the sites of all users, and gives individual tips for improving the speed to optimal performance, feel free to contact them on https://mikado.ticksy.com so they can test your page and provide some advises.
Best regards, Mikado
I can not update the bakery wp that comes with the template. And now he is giving me failures.
I need the code that you did not give me to update the wp bakery plugin
Hi,
To fix issue with WPBakery page builder, just follow instructions from here https://mikado.ticksy.com/article/11775 If the issue persist, and you need help with plugin update, feel free to reach our support team at https://mikado.ticksy.com/ Just open a ticket and include your site URL with wp-admin access.
Best, Mikado
Good afternoon,
I have a load problem when I enter the backend of my website. I think the mistake WP Bakery is giving me is not updated.
When I give edit a module takes a long time or sometimes it does not open.
My support has expired, but I bought the template and I must have a license to update the plugins and I do not have it.
Thank you,
Have a good day.
Hi there,
Feel free to reach us here support@mikado-themes.com and we will provide you with latest versions of included plugins.
Best, Mikado
Hi. I’m using two language on my website with Polylang but i cannot translate working hours in two language. How can i do that?
Hello,
Can you please provide your page link and a screenshot of this section?
Thanks, Mikado
Sure. Its istanbulestetik.com.tr Screenshot: http://prntscr.com/ktwte9
Hello,
Thanks for that. This label is added within the Mikado Working Hours shortcode, so if you have a different page version for each language, you can change it here: https://www.screencast.com/t/SWm29LwU6ty1 .
Best, Mikado
I mean days names not widget title. I haven’t problem with that. I have problem with days names.
Hello,
Please note that these labels are contained within the Mikado Core plugin, so you should translate the plugin’s labels.
Best, Mikado
Is it possible to get an updated version of this theme released? The last update was back in October 2017, and the bundled plugins are now out of date:
- WPBakery Page Builder bundled version is 5.4.2. Latest version is v5.5.1.
- Slider Revolution bundled version is 5.4.6.2. Latest version is 5.4.8.Any updates would be greatly appreciated.
Hello,
We’re currently working on a theme update, and it should be released today or tomorrow.
Best, Mikado
Hello,
I’m writing to you regarding a few little issues that I’m experiencing on my wordpress template – MediClinic – A Multipurpose Health and Medical Theme . I hope it’s the right place to write 
.
1) I would like to disable Mikado title background image on mobile devices, since the title is interfering the content on the picture. I would rather leave the bank space over there with just title.. as you can see.
2) I’m alse experiencing the same issue from seral different devices, where I cannot see some categories on menu from mobile, e.g. where the first category “Poskytovane sluzby” is missing. I’ve found that the simillar issue was solved on the themeforest, however it was mentioned as a private ticket … so I could not see the solution.
3) And hopefuly the last issue I have is on the category “Ordinacne hodiny”, where I have opening hours for my patients. Unfortunately, the problem is also on the mobile devices, where half of the table is missing and visitors cannot move the page horizontally or see it anyway. Would you be so kind and help me to set it up. It is very important information.
Anyway, you did a great job with a template, I love it! Thank you in advance,
Martin
I’m sorry but I cannot find this template on your support website, so I cannot submit a ticket ..
Hi,
When you visit our support forum, and click on a “Submit a ticket” button, you’ll need to choose Medilclinic category from dropdown list, like we did here. So, please, open a ticket and include your site URL with wp-admin access there and our agents will gladly help you there.
Best, Mikado
hi there – is it possible to center the logo in the header? Cheers J
Hello there,
Thank you for taking interest in Mediclinic. With minor custom css code you are able to get something like here
We hope it is what you’re looking for.
best regards. Mikado
hello, the fix for not seeing icons in the topbar breaks by site and creates a 500 internal server error. we cannot view icons in topbar in chrome in windows 10 , in all browsers. Hello,
Please, check this article where is explained how to solve this issue https://mikado.ticksy.com/article/11277 Best, Mikado
Hello,
So, did you apply fix from this article? That should be helpful in order to solve this.
Best, Miakdo
I wrote a problem it passed 4 days but no one care with me please! I have problem. I cant edit the pages. page do not open at all. I need your help ASAP I can write direct to your email if you give it to me but I create 2 different ticket no one care
Hello,
We managed to find your ticket on our support forum and it has been answered by our support agent. Please, check whole response here https://mikado.ticksy.com//ticket/1649944/ We are sorry for waiting a bit longer, since you’ve submitted a ticket during weekend.
For anything else, our support team is on your service on ticksky.
Mikado
link is empty there is no any ticket can you give me your mail address to write directly
Hello,
Please, just note you need to be logged in to see content of this ticket since it is private ticket.
Best regards, Mikado
I login and I wrote something please care with me
Hello,
Since your ticket is assigned to our agent, he will get back to you asap.
Best, Mikado
Will somebody give me answer I wait 24 hours PRIVATE TICKET #1649944
still I wait you to solve my problem to not work to edit page I gave you my FTP details. so urgent help me
Hello,
Your ticket is answered by our support agent. Please, check response there.
Best, Mikado
Hello, the icons (tel, iconlist,arrow…) I put on wordpress do not appear on my website (https://www.philippebensaid.com )
Need help
Hello,
Please, check this article where is explained how to solve this issue https://mikado.ticksy.com/article/11277Best,
Mikado
Is there a way to override the single team member page with a template file? I see the actual template is in the mkdf-core plugin. If I move a copy of that to the child theme can it be overridden? We want to move a few elements around and not have them overwritten on upgrades.
Hi,
Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and they will assist you with anything that could be done within our theme.Best. Mikado
PRIVATE TICKET #1599776 I still need help on that…
How can I change (just for mobiles as is same icon as menus) instead the 3 lines icon a user icon or key icon?
this section is just for forms.. but on mobiles both icons shows the same iconn it is confuse for visitors
Hello,
Your ticket is assigned to our agent who will get back to you asap.
Mikado
PRIVATE TICKET #1599776
“& # x e 0 0 0;”
“& # x e 0 5 9;”
Hi,
Since your ticket is assigned already, our support agent will come back to you asap.
Mikado
Hello,
Why you have not option for /team-member/ permalink edit ? I’d like change it.
Hello,
Thank you for your suggestion. Perhaps we will implement this in a future theme update.
Best, Mikado
PRIVATE TICKET #1601297
On Mobile – Menu icon shows “x” not with the 3 lines like in iphone android mobile.
iphone shows the 3 lines well but in Android it shows an “x”
Hello,
We inform our agent about your ticket so it should be resolved soon.
best, Mikado
Can you help witht his update? I cant do it automatically “There is a new version of WPBakery Page Builder available. View version 5.4.7 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hi,
Our support agent will provide you with latest version of WPbakery page builder. Just submit a ticket at https://mikado.ticksy.com/
Best, Mikado
PRIVATE TICKET #1602314
Hello,
We replied to your ticket. You can check Ticksy.
Best, Mikado
no response on that can you help?
Hello,
Please, recheck your ticket here https://mikado.ticksy.com//ticket/1602314/ It was responded last week.
Mikado
where book appointment goes to? how do I know where has been booked PRIVATE TICKET #1601301
Hi,
Your ticket is assigned to our agent who will get back to you asap.
Mikado
when I tried to share via social media feature image is not visible.. how exactly the social media share works on your theme? I need feature image fully work
PRIVATE TICKET #1599880
Hello,
Your ticket has been answered. Please, check response on ticksy.
Best, Mikado
