2357 comments found.
Hi,I have a problem with woocommerce, do not apply “skins and accents” everywhere was the standard color
Hi cogor!
Please open a ticket with screenshots and links here: http://arktheme.com/open-ticket/ and we will look into it.
Thanks and cheers! 
I have already sent a letter 30.07.2018 from e-mail ilya.s**@gmail.com
Hi cogor!
I can confirm, it seems like there is already a discussion under way on that ticket.
Thanks and cheers!
Yep, thanks
Hello, in out clients website there is a page named “Project” and in this Page is a Portfolio. When the user is on the page “project” the Menu shows in blue that he is on the page “projects”, but by clicking on one of these Portfolio-Items the menu isn’t showing this anymore. And our client expect this to work… hope you can help!
Regards, Hasenmaile
Hi Hasenmaile!
A “Page” is not a parent entity of a Portfolio Post in the underlying hierarchical system of WordPress. You would need to replace the Page with Taxonomy Archive which is the correct parent entity. If you need further help, please open a ticket at http://arktheme.com/open-ticket/ and attach a copy of what I just said and someone will try to help you further. Also include your wp-login there please.
Thanks and cheers!
Hi,
Just purchased my second license. Few Questions: Is there a way to customize the divider? Like custom width/height etc. Is there a way to create a vertical slider/carousel instead of horizontal ?
Pls. suggest/
Regards
Hi inkarnating!
Thank you for being a loyal customer!
1) Yes, please use “Divider Custom” element and change the size using the edit (pencil) tool on the divider sub-element.
2) No, but you can integrate your own jQuery slider scripts from Github, I am sure there are some vertical sliders. Insert their scripts/styles via “Appearance > Custom Code”. Alternatively you can try some WP plugins, should also be easy to integrate in Ark.
Thanks and cheers!
1. I understand that pencil tool. But how to use it for custom divider. I have not been able to crack it. Pls. can you help. 30px width and 4 px height. any screenshots. Even in academy lectures you have not covered this piece. This is my second purchase from you. Will purchase more. I believe you should help this much.
Hi inkarnating!
Yes, of course, we are here for you to help you
Please have a look at this screenshot: https://i.imgur.com/S1SaJuP.jpg From there you go to “Box Model > Dimensions”.
Hope this helps.
Thanks and cheers!
Hello,
I’ve done extension support -> https://prnt.sc/kd2rv5 But I can not access the tickets.
Can you help me?
Thanks
Hello, I want to open a support ticket tp can not -> http://i.prntscr.com/w3T9t2lfQ7G6qocL_m33aQ.jpg I have extended 6 months support -> https://prnt.sc/kd2rv5 Can you help me?
Hi imstrategy!
Thank you for your support, please send us your question via our profile form here: https://themeforest.net/user/FRESHFACE and I will be able to move it to ticket helpdesk for you (it has the same parent system). Let me know back here that you did that, for faster turnaround.
Thanks and cheers!
Hello, I have got the answer but after that there is no answer again when the problem is not finished.
I feel it’s useless to extend the support services ark theme if like this
Could you help me to explain why since last night there was no reply?
Hi imstrategy!
We try to answer all tickets within 24 hours and yours is currently waiting around 20 hours. Somebody will get back to you in a few hours, thank you for your patience.
Thanks and cheers!
I have almost 20 hours waiting
Hi imstrategy!
Yes, that is what I said also. Somebody will get back to you in a moment, we thank you for your patience.
Thanks and cheers!
To get an answer, you have to wait for almost 24 hours, so you answer the question instead
Really not good support
My client waits very long for a case
Very disappointed I extended the support
Hi imstrategy!
Our declared answer time is within 24 hours and according to helpscout, we re able to answer 97.39% of our tickets in this time, no matter if there is summer season, christmas season, national holidays, etc. The more clear you articulate the question, the faster you get the answer. In your case, your questions are not clearly articulated, so we need to exchange more emails in order to figure out your needs.
May I ask you, what level of support you expect, that will come with price $29?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I have already explained to ask for help so that the logo problem does not appear on the mobile and I have given login data? Are things like this difficult to understand?
Even though the theme price is only $ 29, I think this kind of thing needs attention
Hello,
I’ve done extension support …
But I can not access the tickets.
Can you help me?
Hi imstrategy!
Thank you for your support, please send us your question via our profile form here: https://themeforest.net/user/FRESHFACE and I will be able to move it to ticket helpdesk for you (it has the same parent system). Let me know back here that you did that, for faster turnaround.
Thanks and cheers!
Okay, I’m done sending the message
How can I also have the right to access -> http://i.prntscr.com/w3T9t2lfQ7G6qocL_m33aQ.jpg
Thanks I have moved it now, you will get a reply in a few minutes there.
i have just purchased ark theme i have installed theme but freshbuilder is not enabling and not working in website page
Hi vsureconsulting!
Please open a ticket at http://arktheme.com/open-ticket/ and we will look into it for you.
Thanks and cheers!
Hi,
I am a freelance developer and I work on a site where your theme is installed (i dont’ have create this website). It is very good and works without worry, however I have a small problem of translation of the comment system.
Indeed my customer is French and your comment system is in English.
Where can I change the title widget, fields etc to put them in french.
I work on a child theme. (ark-child) or I wanted to overload “comments.php” but nothing makes it beautiful Ark_Comments :: setTranslation (‘name’, esc_attr (__ (‘Full Name *’, ‘ark’))); in Ark_Comments :: setTranslation (‘name’, esc_attr (__ (‘Your name *’, ‘ark-child’))); It does not change anything Looks like there’s something taking control via Ark_Comments :: $ comment_template_state = Ark_Comments :: PRINTED;
Oh sorry i find this ARK>SITEMAP>BLOG SINGLE>COMMENTS Perfect works for this theme!
Hi Pixelonline59!
Thank you very much for your kind words, I am glad that you were able to find it now.
Thanks and cheers!
Hello,
I’ve added logo in the header but it does not show up? Can you help me?
https://prnt.sc/kccqz1Hi imstrategy!
Most probably this is happening from one of these 2 reasons:
A.) You are using caching plugin
B.) You are inserting the logo in wrong header
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I do not use the cache plugin. Can not the guides be helped from here?
Hi imstrategy!
Make sure you are editing the correct header. If you still have issues, please open a ticket at http://arktheme.com/open-ticket/ and include your wp-login so we can look into it for you.
Thanks and cheers!
Hi, I want to change Portfolio to Gallery, can you teach me how to do that? Thank you
Hi alittlewhite!
I’m afraid, that I wasn’t able to understand your question. Could you be please a little more descriptive?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Never mind 
I will re-ask after purchasing 2nd license
Hi alittlewhite!
Sure thing, but maybe you simply want to add images to the Gallery element? If yes, you can do that via the “Loop” tab.
Thanks and cheers!
Hello, I want to ask:
1. How to change logo? I installed the demo but did not show the logo?
SS -> https://prnt.sc/kc4cxf 2. 2. Why is the image on the page part of the menu not in accordance with its demo theme? How to change the position so as not to exit?
SS -> https://prnt.sc/kc4dom Thank you
Hi imstrategy!
Please open a ticket and insert your WP login.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
my support is already expires. Can not the guides be helped from here?
Hi imstrategy!
I am afraid not since the private ticket system requires an active support, but you can easily extend support package here: https://themeforest.net/item/the-ark/19016121 This comment section is good only for small pre-sale questions and support is handled by our ticketing system via http://arktheme.com/open-ticket/ Thanks and cheers!
Hello
Regarding our problem related in the ticket ( displayng a error messages Warning: filesize(): stat failed for http…........./img/2018/04/curs-lb-engleza.jpg in /home/.........../public_html/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 198 ), no way to solve this issue.
I’ve tried to remove the image from the article (featured image), and then – to upload again and save it. But the problem is still there..
After that, i’ve removed it from the media gallery and after i’ve uploaded back directly trough media section.. In that way is working, BUT only if you attach it later to the post.
But if you upload a image from the article editor areea, however the error will appear..
P.S.
Maybe the same errors is becouse of this?
[27-Jul-2018 12:57:55 UTC] PHP Warning: fclose() expects parameter 1 to be resource, boolean given in /home/.../public_html/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 115
Hi cursuriccse!
Can you please keep the conversation in the ticket? Doubling the thread makes it really hard for us to track the progress.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, I own two Ark licences and they both expired. Yesterday I extended support and in ThemeForest profile it says 6 months remaining. However, on support forum, it says “Support Expired” and I’m being redirected back to TF. Could you please look up what went wrong?
Hi eugqua!
I’m sorry for any inconveniences, it seems like a bug. In the current situation, please open a ticket by emailing freshface.help@gmail.com and we will get back to you.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Thnx. I’ve sent an email yesterday afternoon. How long does it typically take to get support?
HI eugqua!
Statistical average is around 14 hours but it can be a lot lot less if you are in sync with the assigned developer work hours (turnaround as low as 5 minutes) or a little more if there is a weekend or a common holiday period. I will have someone reply you within an hour, thank you for your patience.
Thanks and cheers!
Great. Thnx a lot.
I wasn’t that much complaining, mostly just looking for information.
I know, which is why I explained the more informative statistics for you Thank you for your support. By the way, to save some time you can also enroll in our premium Academy program here: http://arktheme.com/academy/ It is a great resource with 8 hours of video tutorials.
Thnx. I will enroll int o academy for sure if I decide stick to Ark. Could you tell me when could I expect the bug with support forum resolved?
There are some issues with email support as well. As it is integrated with your helpdesk software, developer couldn’t see my comments, and I’m not sure what is he receiving and what not since yesterday he was very prompt and today no answer. I’m not sure if he got my replies at all.
Hi eugqua!
On average tickets are answered within 1 day, but I see your ticket has more questions in it so it may take a little more than usual I would think. The helpdesk connection issue is being worked on with our helpdesk provider, in the meantime you can new send tickets via a temporary address freshface.help@gmail.com
Thanks and cheers!
Oh, so it is visible. Great.
Hello,
I would like to know the perfect image size for paralax like in this version: http://main.arktheme.com/home/business/business-layout-3/ thank you!
I would like the same parallax effect. But it doesn’t work
hello. Any idea? Thank you!
Hi VirtuHouse!
Our demo is currently running an older version of Ark which does not contain the fix for the latest bug in Chrome 67 and Firefox. We will update it soon, thank you for pointing it out. So maybe you too are running an older version? You can check for new updates via “WP-admin > Ark > Updates”.
If you still have issues later, please send us your wp-login via http://arktheme.com/open-ticket/ and we will look into it for you.
Thanks and cheers!
Awesome thanks for your response! I purchased The Ark theme, now it looks like I need to open up the zip file. I don’t know how to do this from here is there a step by step tutorial somewhere? What’s the “install now for $50” button? Thank you
Hi featherpistol!
You need to upload the “ark-UPLOAD-THIS.zip” file to your WordPress. You find that file by unpacking the first archive you have downloaded. The installation service is provided in cooperation with the Envato Studio marketplace and you can use it to have someone install the theme for you on your server.
Thanks and cheers!
Hello. I am still on v1.3.5 of Ark, and it appears I am no longer getting the automatic update messages. When I “check for updates” in the Ark plugin, it says no updates are available. Is there a reason for this?
Hi boopoo!
I believe the new updates have been released already by now, please let us know if the issue persist though.
Thanks and cheers!
What does the new hover effects for background engine mean in the changelog?
Hi musiclifeline!
It is not a new feature, it is part of the Chrome 67 issue bugfix and then also Firefox which we have hopefully fully identified now and worked around it by rewriting portions of the framework code. We have zero reports of issues relating to this now so we think everything is good now for everyone.
Thanks and cheers!
Hi, I can no longer update the theme automatically on the dashboard. On the dashboard, Ark->Updates, I clicked “Check for new update”, but it only shows “Currently, there are no products which need to be updated”. Thank you.
Hi fukamushicha!
You need to update in WP Admin -> Ark -> Updates. If you are experiencing any issues, please open a ticket and we will get back to you asap.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Yeah, i am number 10.000. Congratulation!
Hi tmaucher!
WOHOOO, it has been a ride, thank you very much!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi,
It seems documentation is a paid extra, is there no documentation included in the price?
Hi dessibob!
Yes, of course, there is a documentation provided with Ark theme. But if you wish to step-up your game, then we prepared a special training academy for you, where are more than 8 hours of english narrated lections.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
This is getting really frustrating. We keep getting upgrades without any transparent change log on theme forest or even on your site. The change log spreadsheet has not been updated since May 2018. This is just not good. We’ve been promised several times that in next update, there will be a way to know what has change in the Wordpress admin…still nothing of that nature…asking us to be looking for update in the installation folder is not user intuitive.
Hi omoge!
The updates are always located in wp-content/themes/ark/changelog.xml.
But we just refreshed the changelog on our Ark item page. Sorry for any inconveniences.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Honestly, this doesn’t make much sense at all. How many customers will be looking into an xml file for change log? Ark used to be something exciting to me when you guys launched and I proved my loyalty and support by purchasing several licenses, most of which I have not even used till date. Now, I have began to lose all faith. It’s such a shame.
Hi omoge!
I apologise for this inconvenience, we will try to update the other changelog more often. We asked Envato years ago to provide a way for us to have it dynamically generate and create the option to pull it automatically from our server but it is still only a static text which needs to be updated manually every time so it is easy to forget about this detail. But I agree that it is very important so every developer has been given a clear warning from me and hopefully the other changelog location will be now updated more often to correspond to the main changelog in the project itself. We really appreciate your support and hope to see you around.
Thanks and cheers!
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