390 comments found.
Our logo disappears when previewed for mobile. I would share but the site is not live yet. is there a reason for this?
Showing how, as I reduce the screen size, there is text clashing and then eventually an element obscures and hides the logo. I hope this helps.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Does this theme use divi builder?
Dear tjm917,
Thank you for your interest in our theme! The divi builder is not included to the theme package. But this theme is equipped with user-friendly WP bakery page builder. Our support operators will gladly provide you with helpful instructions and you’ll be able to edit this theme easily using this editor.
Regards
Cool job! Nicely done! 
Thank you very much!
Dear,
I bought the theme at the beginning of this year, but now this month we started the site construction project.
I have a problem in thema, where I try to create a new page and it appears http 500 error and after deactivating the plugin WPBakery Page Builder 5.5.2 I can create normal page, but the site preview layout is compromised.
And for this I have to keep turning on / off the plugin constantly in this period of building the site which has caused a lot of inconvenience for the work I’m developing.
The server is hosted on azure, with mariadb, php 7.2 and nginx server
And also in the console of thema the plugin is asking for update to version 5.5.4 in which I can not update by the admin center, how do I update the plugin and correct this error to create page with the active plugin?
Follow the error attachment with the active plugin.
http://www.institutologosbm.com.br/info.phpHello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – to receive the latest version of WP bakery page builder. Thank you!
Regards
Hello, RTL supported yet?
Hello,
Thank you for your interest in our theme! Unfortunately, RTL is not included to the theme package yet.
Regards
Too bad, One of my clients loves your theme
Feel free to submit a Paid Customization ticket at https://themerex.ticksy.com/ – , our Customization studio can create RTL version for you.
Regards
Hi!
Pre-sale question. Our client is just looking for an information based website informing users of the courses they offer then directing them to make contact.
Can the theme be easily customised to not show prices and course start time?
Thanks Mike
Hello,
You’ll be able to hide prices and start time through css files easily. Our support operator will gladly help you!
Regards
How can I duplicate a course page?
Hello, Please check the reply in the ticket. Kind regards
Also the changelog file says the theme is 3.4.0 but the theme is still showing as 3.3.2 and I have deleted all theme folders from cPanel and uploaded the latest download…so something isn’t right.
Hello,
The version of the theme was not changed in style.css file so you can still see 3.3.2 version though 3.4 version is installed. No worries about that. A new theme release 3.5 will be available for download in a short while.
Regards
Too late for the client in a live site – we just changed themes. Had no choice!!!!
Hello,
Take our apologies for the delay and any inconvenience caused. The tech support team does not work at weekends.
Regards
Shortcodes have stopped working since the latest update. I now see all shortcodes as text in all pages/posts.
Hello,
Please make sure that all the recommended plugins are installed and activated. If you still have issues, please provide your website details in the ticket submitted to “Pre-sales Questions” category at https://themerex.ticksy.com/. This does not require support renewal. Our Tech support team will assist you.
Regards
Hi, We just installed the demo contents. How can we add the slider? Do you have the demo slider?
Regarding with the plugin, we already purchased Learndash plugin. How can we make it as the default plugin or use it on the site. I can see a default lms from the backend. Thanks
Dear ietm, Please check reply in the ticket. Kind regards
Hello,
Please check the support ticket reply. Thank you!
Regards
Hello,
I would like the help of a team member, when I install the plugins my site stops working, what would be the problem?
Hello,
This issue is usually connected with low memory_limit. Our Tech support team can help you with that. Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance.
Regards
Hi. I really like this theme, I just have one question: Would it be relatively simple to add a video to the home page instead of, for example, the laptop image and to just have that as a static home page? Thanks in advance, John
Hello John,
Thank you for your interest in our theme!
If you refer to the following laptop image and video on homepage http://prntscr.com/k1xepz , this can be easily added using Visual Composer. Please specify what exactly you mean by “have that as a static home page”. Thank you!
Regards
Thank you and sorry. I wrote a big long reply but in the simplest terms I guess what I’m asking is if I can add a video to the slider?
Kind Regards, John
p.s. Is there anywhere I can see what the theme looks like on a mobile?
Hello,
You can test the demo website on mobile: http://education.themerex.net/ Yes, you can add video to the slider. This guide shows how to add a video layer to Revolution slider: https://www.themepunch.com/revslider-doc/video-layers/
Regards
PRE-SALES QUESTIONS
Hi, it’s possilbe to have a test-drive demo to view the backend of your theme before decide to buy it?
Course detail page and other standard pages is made by WPBakery Visual composer???
I need to sell my courses online but without LMS functionality, it’s possible by your theme with Woocommerce?
Tnx a lot
Hello,
We appreciate your interest in our theme! The theme is bundled with WPBakery Visual Composer so you will be able to edit pages and all custom post types (courses, posts, team etc) with Visual Composer. You may sell courses as products – the theme is compatible with Woocommerce plugin. Here is the demo page: http://education.themerex.net/product/video-training-for-microsoft-products-and-technologies//.
Please submit a pre-sales ticket at https://themerex.ticksy.com/ (to category “Pre-sales Questions), we will try to figure something out for you regarding the test-drive. Thank you!
Regards
I am planning to use this theme to make front end site for my online courses which are hosted on teachable/thinkific/udemy . I wanted to know that can the ’ course cards ’ ( the squarish grid boxes with an image and basic description of the course) connect directly to an external link to my hosted thinkific, etc course pages ?
I also wanted to ask if i can quote my prices in Indian rupees instead of the dollars as shown on your demo ?
I am really looking forward to your replies to my queries as I have zeroed down on this theme to go ahead with . In the meantime , I have a few more questions :
1) Is the wpbakery plugin included in this theme or do I have to buy it separately ?
2) How many sites can I use the theme with one purchase ?
3) I understand that with one time payment , I will get support only for 6 months . But what about the updates ? Are they included for lifetime with one purchase or I have to pay you a recurring fee for updates ?
Will pose more questions as I explore the docs . Hope you reply asap.
Regards
Since I am using this theme as my front end , I would also not like to have a login button but make my demo content available for free without need to login on the site . So, is it possible to remove the login button on this theme on top right as shown in the demo ?
Dear notesforias, Thank you for your interest in our theme! 1. Unfortunately, the courses are assigned with the iternal links to Courses custom post types only. It requires advanced customization if you want to assign them with custom links. 2. Yes, you’ll be able to use Indian rupees. 3. Yes, wp bakery plugin is included to the theme package and we’ll gladly will provide you with plugins updates in the ticket. 4. With one theme you can create one project only. 5. The updates are free and you should not proceed support license for them. 6. Yes, you’ll be able to remove the login button easily. Our support team will gladly provide you with instructions. Kind regards
I am pretty convinced about everything else about this theme and plan to buy two copies of it as of now and about 3 more later on , but need more clarification on point 1 . I need your default course making system for my free courses . But only in certain paid courses I would like to redirect to an external link .
Can you tell me how the advanced customisation you have pointed out can be done ? Can you do it for me or you will tell me how to do it ? And can it be done selectively which means for certain courses , I would like to have your default set up and only for some courses , I would like to link the course card to an external site .Please let me know asap as I am in a hurry to buy two themes for two sites .
Regards
Dear Customer, The courses on the homepage are pulled via the shortcode Blogger by default. Unfortunately, this shortcode doesn’t support custom external link., But you can add external link to “Join the course” button on this page: http://education.themerex.net/courses/entrepreneurship-101-who-is-your-customer/ Kind regards
I think that will work for me . Thanks for the reply . Will buy the themes soon .
Do you have only this theme for education or any other too ?
One more thing about “ join the course “ button I wanted to ask was that that can I change the text of the button from “ join the course “ to anything else like “ know more “ ?
Yes, of course, you’ll be able to change the text of the button easily. Feel free to submit a pre-sale ticket at https://themerex.ticksy.com/ and our support operators will provide you with all necessary information. Best regards
Can I see the login page? Is there a user dashboard for users who login?
Dear prime207, There’s login pop up form in the top right corner, please check it here: http://education.themerex.net/ Kind regards
Yes I know, I am asking if you can give me a demo login detail to try. I tried to signup to see how the theme works, but the registration form does not show. essentially what I want to see is where a user goes after logging in
Dear prime207, Unfortunately, we do not provide admin details. But if you submit a pre-sale ticket at https://themerex.ticksy.com/ our support team will provide you with the screenshots of the admin panel. Kind regards
Is it any payment methods integrated in this theme? Or do i have to fix that myself…
Dear Izentify8, The theme is equipped with woocommerce plugin – powerful ecommerce platform. It supports the following payment gateways: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/ Kind regards
Thank you. Do i have to make a account in woocommerce to sell my courses? Or do i have to buy learndash to sell courses? Or its all integrated in the theme ready to sell courses and customers can pay as it is?
Dear Izentify8, In order to create paid course, you should open Admin panel->Courses->Course item->Courses tab in the theme options->and assign the course with the product, which you’ve created via Woocommerce. Please submit a ticket for additional information. Kind regards
Ok, so i need to get a woocommerce account then?
Woocommerce plugin is included already. Please learn more here: https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
Hi, pre-purchase question. Im going to sell online courses, so people can book a course for a certain date and also been able to choose a tutor for that date. Is that possible to fix with this theme? Also the courses we teach is 1to1 on videocall so are you able to integrate Skype or qq in this theme as well?
Best regards
Dear Izentify8, Thank you for your interest in our theme! Unfortunately, such option as courses booking and tutor choosing is not included to the theme by default. But you’ ll be able to add 3rd-party plugins if you have sufficient skills. Also in order to integrate Skype you should use extra plugin, for example https://wordpress.org/plugins/ultra-skype-button/ Please note we do not guarantee fully compatibility with 3rd-party plugins which are not included to the theme package, Feel free to submit a pre-sale ticket at https://themerex.ticksy.com/ and our support team will gladly provide you with the screenshots of the admin panel to show the theme opportunities. Kind reagrds
How do I know if there is a new update to the theme?
Dear pojams, Please Log into your ThemeForest account and navigate to your downloads tab. Find the theme and download “Installable WordPress file”. Kind regards
Hi, pre-purchase question. Im going to sell online courses, so people can book a course for a certain date and also been able to choose a tutor for that date. Is that possible to fix with this theme? Also the courses we teach is 1to1 on videocall so are you able to integrate Skype or qq in this theme as well?
Best regards
??
Dear Izentify8, Thank you for your interest in our theme! Unfortunately, such option as courses booking and tutor choosing is not included to the theme by default. But you’ ll be able to add 3rd-party plugins if you have sufficient skills. Also in order to integrate Skype you should use extra plugin, for example https://wordpress.org/plugins/ultra-skype-button/ Please note we do not guarantee fully compatibility with 3rd-party plugins which are not included to the theme package, Feel free to submit a pre-sale ticket at https://themerex.ticksy.com/ and our support team will gladly provide you with the screenshots of the admin panel to show the theme opportunities. Kind reagrds
How to remove related posts in the page.
in my site (http://www.pathcreators.in/aboutus/)
Dear pathcreators, Please check the reply in the ticket #1518188 which has been sent a week ago. Kind regards
oh! sorry for that.Thanks a lot
My pleasure!
