23207 comments found.
ERROR: Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
Hi,
Look likes you have not properly Installed/upload the Theme and some of the Theme files crashed while uploading/installing the Theme.
So please Install the theme via Cpanel as showing in this Complete Video Installation Guide: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be but before that please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/ hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
I get this error when updating WPBakery Visual Composer: The package could not be decompressed. The plugin has no files. The installation of the plugin has failed.
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Thank you. It work.
Sound’s Great 
Hi. Downloaded the new updated theme package. Lot of problems. Visual composer fail to install, revolution slider also fails. I am refining and updating the website and upload everything on WAMP64 before it goes live. Could you suggest why it is happening and what the solution is?
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Hi
Thank you very much for getting back.
As explained, I am running it in WAMP64 in localhost because revamping the site. Despite the steps you have explained, the plugins install states ’ install failed’. The theme demo content does not load at all because it states ‘all required plugins to be installed and activated prior getting to demo content’.
Is there a alternative method to download the plugins? I personally think that plugins should be in a bundle or there should be another method provided to download them. Hope you will consider it in next update.
If you can suggest any other solution, then that would be quite helpful.
Thank You.
Hi,
Please contact us through our support system so we will check and solve it for you.
Thanks.
Hello, I have the version 4.4.5 and I can’t see option to update on Envato Market plugin, do I need to do anything different? Thanks!
Hi,
Please update your Theme manually via Cpanel by using the steps given below, we have not recommended to update the Theme via plugin because it will override your site setting and customization as well that you did in your Theme so that is why we always recommended to update the Theme via CPanel.
First of all please take the complete backup of your Site/Theme current version and after that please make sure that your server requirements must meet with the latest Porto WordPress theme minimum requirements if not then please make sure to set first server requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Hope you will not find an issue.
Thanks.
Hello, I am a user who bought the subject months ago so it no longer has support. When trying to download a demo I get the following error: Shop 10 installation is failed! The package could not be downloaded.
I have a valid license and all previous settings appear as correct. I have tried both the standard option and the alternative. I would appreciate if you can guide me about it. Thank you very much
Hi,
Please try to test/install the theme on live server not on localhost because the plugins are now downloaded directly from our internal server which required internet connection and live server and same as for the demo so please try once with the Live test domain hope you will not find an issue otherwise contact us through our support system we will check and solve it for you.
Thanks.
Hi,
We have tried to do it from the real domain as well as a subdomain of staging from the same domain. From both the same error message appears with both download methods. We open a ticket in case you can help us solve the problem. Thank you very much
Hi,
Support system.
503 Service Unavailable No server is available to handle this request.
Hi,
Support System is up again please try once again now. It was some technical issue that we have solved.
Thanks.
I’ve just updated the theme on my website and you’ve removed functionality to change the Mini Cart icon (it’s no longer under header). Why has this been removed and how do I change it back? I need a cart icon not a bag.
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hi We have a Porblem with the Shop Demo 12 from Porto
The Image Link in the Masonary Item on the Frontpage (Also in youre demo) dosent work.
Do you have any ideas why?
Thx for the support
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve it for you.
Thanks.
Hello , when I updated the current theme files , the search on the header changed from ( https://imgur.com/a/smvHiE2) to ( https://imgur.com/a/AhdqeIf ) by making it bigger than normal .kindly advice
Hi,
For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
Thanks , after updating it with the new file , its working now
Sound’s Great!
Hi,
I have purchase Porto theme 4.5. I have setup it on my local machine and installed required plugins and I want to install “shop demo 6” but it says ” The package could not be downloaded. ”.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Another issue:
4.5: https://i.imgur.com/KWUYaMi.png why can’t I choose cart icons in 4.5, but I can in 4.4.2?? In 4.5, after update, instead of showing cart icon, it shows me text “Cart”!!
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
This is a BIG change, anything that changes Woocommerce related options is a big deal (is it an ecommerce theme or not?). Please be careful with your “removals”, for speed, file size doesn’t matter to nearly every users, what matters to them is your resource footprint so please keep the options but remove unnecessary resources from loading if they are not configured. Please don’t force users to unnecessarily use CSS, that will only hurt your theme’s usability.
I tried the code, and it did nothing. what am I missing here?
BTW, I tried your code on two different sites running Theme v4.5, and it still shows “CART” text and doesn’t show icon.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi there
Why in the world “recent tweets” widget started advertising Porto Theme Birthday after I updated theme on my site today?
see below.
https://i.imgur.com/CCP24gj.pngHi,
You have to configure the recent tweets widget again with your twitter account setting hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have been using Porto for several years, it never happened to before during theme upgrade. I am very surprised to see that it could load tweets from your Porto account without being configured with consumer key, consumer secret, access token, access token secret and screen name??
Anyhow, after creating a new “recent tweets” widget it started working again.
Hi,
Sound’s Great That it is working again as per your requirements.
Thanks.
The confirm password textbox in the registration form doesn’t appear but I keep getting, Passwords do not match error, even though only one password field appears. What may be wrong?
Hi,
For Confirm Password field on Registration page please read and follow the instructions in the below given Docs:
1. https://www.themelocation.com/add-confirm-password-woocommerce/
2. https://wordpress.stackexchange.com/questions/302568/how-do-i-add-password-confirmation-to-woocommerce-register-page
For Password do not match error please read this thread: https://wordpress.stackexchange.com/questions/263349/confirm-password-on-checkout-page-not-working-in-woocommerce-3-0-1
Thanks.
Hi, Thanks for the response. It still doesn’t work on the registration page. The link you provided was able to add confirmation box on the registration form on the checkout page but on the registration form on the account page, it still shows the Password do not match error.
Hi,
Please contact us through our support system with your site WP Admin and CPanel Admin Login details so we will check and solve it for you.
Thanks.
Hi there,
We are working with a client that uses the Porto theme on his website. He has Master Slider v 2.26 and we planned on modifying a slider on his homepage – i.e. replacing the background image with a speed-optimized, compressed, SEO-friendly one. Every time I tried substituting in the optimized background, I’ve been unable to save changes to the slider – it’s always stuck on “Sending data…”
Does this have anything to do with the theme? Regardless, what fixes can be done?
Best, A&A
Hi,
We have removed Master Slider Plugin from our Theme and it was from the Theme version 3.0 (7.11.2016) you can check the change log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and please see this screenshot: https://prnt.sc/kd2aav So please ask your Client to use the Slider Revolution Plugin also included in the Theme Package as well, instead of using Master Slider.
And please comment here with your Client Envato Porto purchased account.
Thanks for your understanding.
Thanks for your help.
1. He is using version 3.5.1 of the theme. I didn’t understand you right at first, but I see now that Master Slider use was discontinued in 3.0. I’ll see how I can go ahead and replace it with Slider Revolution. Great to know – thanks.
2. “Client Envato Porto purchased account” ... meaning the Envato account he used to purchase the theme?
Best, A&A
Hi,
1. Most Welcome
2. Yes the Client Account which he used to purchase the Porto WordPress Theme.
Thanks.
Hello there… I recreated the existing homepage slider using Slider Revolution, and when I try to substitute the SR slider into the homepage it doesn’t work. All the text is smushed together and there’s no background image. Looking closer into the page, it does seem that it’s not as simple as just replacing the slider, since the page has custom CSS code that is specific to Master Slider and which I DON’T KNOW how to modify to be SR-specific. The original slider is overlaid with a contact form, and I want to recreate this. What would you need from me to investigate the page?
Hi,
Please update your theme first to the latest version 4.5.0 and then contact us through our support system with your client product purchase account and with your site WP Admin Login details so we will check and solve the issue for you but do not contact us via this account we need the Porto WordPress purchased account which is your client account.
Thanks for your understanding.
Hello, I have a pre buy question. Does http://www.portotheme.com/wordpress/porto/event/ this template support RTL. Because we need to Make our site in Arabic.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes our all Demos and the latest Theme fully Compatible/Supports RTL version
You just have to select/use the RTL language and then the Theme will automatically be converted to RTL version
Thanks.
Thank you So much for quick Response
Most Welcome
Hello. I bought Porto HTML5 and Porto Admin 2 years ago and i have some questions before buy the new Porto Wordpress. I have a hosting running my Porto HTML5 site and my hosting accept the option to allow apps like WORDPRESS 4.5 or 4.7 (don’t remember now). My html5 site is only a landing page that in header has a LOGIN BUTTON. This landing is an Educational Platform Landing (something like a LMS) . My idea in future is: When people try to suscribe, i choose if accept or deny the new suscribers, after accept, all members can see protected content like videos, some plugins, etc.
1- My fisrt question is: Im using to try, the ULTIMATE MEMBER PLUGIN (it WORK’S PERFECT). Will work correctly With Porto Wordpress? or porto has a own MEMBER PLUGIN? I need a lot of capabilities included in ULTIMATE MEMBER like accept or deny suscribers, protected pages, etc etc etc.
2- In Porto Wordpress i can’t see the LOGGED HEADER site like PORTO HTML5. What happen when users will log in the site? I like to see them in header, like LOGGED SITE from PORTO HTML5. is it possible easly?
3- The last one at the moment: In general, as my landing is based in porto html5, i will like that my platform have the same structure (colors, fonts, css, etc) in this case i need Porto Wordpress i think. My platform will include: Members Login, protected sites (by members plugin and password (this option is in native wordpress app i think)), and any LMS plugin to create some courses and no much more. Will be right or i will have problems to develop this platform?.
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Sorry to say that but we have not tested ULTIMATE Member Plugin or any third party plugin with our latest Theme, You can try any third party plugin at your own risk and you can find the compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
2. Yes our latest Theme uses Woocommerce Plugin also included in the Theme package and Woocommerce has it’s default Login and Logout functionality and it works perfectly with our latest Theme.
3. You can change the Color,Font, CSS style easily as per your requirements by using the Theme Options and you can use any third party plugin for your required needs but as I already told you that you have to use the third party plugin at your own risk as we have not provided support for third-party plugin confliction issue or Customization.
And You can test Our Live Demos here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hello, how can i a size chart picture on the on the size chart section below the product?
I just download the theme for shopify days ago
HI,
This is the platform to provide support only for the Porto WordPress , Please contact to Shopify support on their respective Comment Section.
Thanks for your understanding.
I have added a modal box in my home page under onload event. Its is working well , however cross button was displaying on the corner of the screen but i was expecting it on the corner of the box.How i can manage it. I have added following class “newsletter-popup-form text-center” in extra class. please guide.
HI,
Can you please share your Live site URL page with us where you set the Modal Box.
Thanks.
My URL IS https://shop2.hoops365network.com. I want to show exactly the same modal box as it appears in your shop demo 12.
I have also installed WooCommerce Currency Switcher v.1.2.5 but not able to show currency switcher on the top bar. please guide.
Hi,
1. Please use the below given Custom CSS and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section. Actually we have set that modal box onthe Demo 12 with the help of custom CSS:
/* newsletter */
.newsletter-popup-form .formError .formErrorContent{color:#fff!important;width:165px}
.newsletter-popup-form .widget_wysija_cont .wysija-submit:hover{background:#e6e6e6 none repeat scroll 0 0}
.newsletter-popup-form {position: relative; box-shadow:0 10px 25px rgba(0,0,0,0.5);border:0!important;box-shadow:0 10px 25px rgba(0,0,0,0.5);background:rgba(0,0,0,0) url(http://sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat scroll 0 0 / cover;padding:30px 30px 10px; background-position: bottom right; }
.newsletter-popup-form {max-width:700px;width:100%; margin-left: auto; margin-right: auto; }
.newsletter-popup-form .porto-modal-content{max-width:332px;padding:0;text-align:center;width:100%;background:transparent}
.newsletter-popup-form h2{color:#313131;font-size:16px;font-weight:700;letter-spacing:0;margin:30px 0 12px}
.newsletter-popup-form .widget_wysija{color:#444;font-size:13px;line-height:1.4}
.newsletter-popup-form .widget_wysija:after { content: ''; display: block; clear: both; }
.newsletter-popup-form .wysija-paragraph{float:left;margin-top:0;text-align:left;width:83%;margin-bottom: 15px; }
.newsletter-popup-form .widget_wysija_cont .wysija-submit{background:#fff none repeat scroll 0 0;border-color:#ccc;border-radius:0 5px 5px 0;color:#686868;float:left;margin-left:-2px;margin-top:0;padding:7px 12px}
.newsletter-popup-form .wysija-input{border:1px solid #ccc;border-radius:5px 0 0 5px;box-shadow:0 1px 1px rgba(0,0,0,0.075) inset;color:#bfbfa6;font-size:13px;padding:7px 12px;width:100%}
.newsletter-popup-form .text-form{display:block;margin-bottom:20px}
.newsletter-popup-form .checkbox{color:#777;font-size:11px}
.width-quator{width:25%!important}
.width-60{width:60%!important}
/* End */
2. You can activate the currency switcher from Appearance >> Theme Options >> Header >> View, Currency Switcher >> Enable the Show WPML Currency Switcher.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will set it for you.
Thanks.
I’ve the Porto theme for a while, but since the last update the following code doesn’t work anymore for reducing the Featured image size:
.single-post .w-blog-post-preview { max-width: 150px; }
I saw it should be possible to change the size with blog -> Posts -> Featured Image size. But whatever I fill in there, I still get max. width on my website: https://goo.gl/dAPTTn
How can I change this?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the width value as per your requirements and check your site after removing the browser cache.
.l-section.preview_basic .w-blogpost-preview {
width: 400px !important;
}
Thanks.
Hi, I have purchased the theme over 5 times now (also under different accounts/names) and will continue to use for websites. Is there a version of the theme for loyal customers like myself where we can use on more than one website?
Thank you, Adam
Hi,
Sorry to say that but product purchasing/selling is not in our hand it is in Envato hand and Envato handle all this stuff and you can not use a single license of the product for more than one product it is Envato policy you may wish to confirm from them as well.
Thanks for your understanding.
Hi, My server MySQL Version is 5.6.33-79.0 Which PHP Version should i use ??
PHP Version 5.6.36 or 7.1
Hi,
Please use 5.6.36 PHP version on your site and then check your site hope you will not find an issue.
Thanks.
I am using PHP 7.1 , is there any problem ??
My site is running slow, is this for higher PHP version ?
Hi,
No there is no any problem to use the 7x PHP version because the Theme minimum requirements is 5.6 + version of PHP.
And no the slow speed of the site is not because of the PHP version you are using please read all about site speed up in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
