554 comments found.
I have updated the theme as requested by Mike Tailor and now I am getting this error…
Please set CHMOD 777 for /home/gothamst/public_html/wp-content/uploads and click on Reset Settings or Save Settings in the Theme settings page.
The theme reset and now all the images have disappeared from the main page as well as the portfolios and galleries.
Also the original issues are not solved. This is not a joke and I am completely frustrated as I am not getting the help I have requested.
Can you please advise a fix!
PLEASE HELP!! this page will only show one product and is glitchy as its sometimes shows the products as a ghost?? > https://www.gothamstudios.net/product-category/standard-printing-services/ <https://www.gothamstudios.net/product-category/standard-printing-services/>
I now have this problem… can someone please help?
Upload Error: Unable to create directory uploads/2018/10. Is its parent directory writable by the server?
What is your support ticket ID?
Request #22992
we managed to get the images back by deleting the media upload path in the Media settings
Got it.
Hello there GT3themes! Very happy about most parts of your theme, but I’m having a few issues with video/picture gallery. I want to change the + in the middle to text (or at the very least, have a a short textbox to explain the content), and I want to be able to adjust the level of opacity, colour and greying out when you hover over the picture/video. Is this possible? I’ve looked everywhere in CS/js.query for the relevant code, but coudn’t locate it. Please advice 
I am using the grid gallery for both video and pictures.
website is: jannikmeier.dk
Hi there! To get tech assistance, please submit all your inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new
Hello, how can i reset my purchase code to install my theme on a new domain?
Hi there! Sure, you can do that in your account https://gt3accounts.com/app/
Hi,
Really love this theme but I am a complete amateur at this whole wordpress building process so please bear with me.
I’m trying to create the landing page for the SOHO template but it will not show when I create the page, select landing, and put the website url. It takes me directly to the homepage instead.
Also, is there a way to move the links in the header to the bottom right?
If there is any documentation that can help me with building out the site, I would very much appreciate it.
Thanks!
Hello! Thanks for the purchase. Please download the main zip file, unzip it, you will find theme documentation inside.
Delete price range
my wed designer cannot modify the price range that appears next to the image in your template when using woo-commerce. How can I solve this problem? so that one only fixed price appears. I´ll attach these images. This is the code that we want to omit:
571.95 $ – 1,384.95 $ IVA incluido / No incluye gastos de transporte
Hello! Please submit all your support inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
I am interested in the theme but I still have a question … where I do not yet know if this theme or wordpress is related.
My music festival has been around for 38 years and we want to make an archive photo site.
What do I need: - making photos per artist visible, even from different years - photos per year - photos per year per day - comments on photos’
What is the best way to realize this on the basis of the soho template
Hi there! Do you want to have comments on each photo? Or it can be comments per day post
Yes on each photo.
The theme does not have such an option
Ok..thanks…what’s the best way to do the above things. Create per year a folder and store the photo’s for that year and within the year a separate folder per artist. Or woking with categories in wordpress
The best way to do that is to create portfolio items with the categories where categories will be “years” in your case https://livewp.site/wp/md/soho/portfolio-grid/
Is it possible to have a Video Gallery with Margin ? And have a text on the square like Galleries / Album ?
Yes, it’s possible to have video gallery with margins. The albums are custom post type, it has additional information. The video has a title and description only. If you want to add that block to the gallery, it requires the custom changes in the code.
I don’t understand. Is it possible to have a title on the squares of the videos in Video Gallery ?
I mean replace the + by a text
It requires the changes in the code.
In the Home / Fullscreen Slider is it possible to remove/hide the bottom ?
It’s possible to hide it via css
Ok and is it possible to have a slideshow in Home / BG Image ?
The back Image page is a static page without a slider. If you want to have a slider, then you should consider fullscreen slider.
I really love this template but on iPad and iPhone when I go to the video gallery and launch one I don’t have the buttons so I can’t close the video and return to the gallery. Same thing in photo gallery. Can you do something ?
Hello! Thanks for contacting. Yes, we will check it. If there is a bug, we will fix it. Do you test it in safari?
Yes and i just check on chrome on android friend phone it’s the same.
Thanks for your reply
Fixed, you can clear your browser data and check our demo website.
Hello , we bought a wordpress business hosting . We really like this theme and wondering if it’s available on wordpress website?
Hi there! Unfortunately wp.com does not allow the authors to submit their items 
The author’s program is closed for a long time now.
Can we buy this template here and can we download on wordpress.com?
No, you won’t be able to upload 3rd party theme. You need to use regular hosting with Wordpress installed.
Hello, we uploaded the envato market theme. Where can we find the description for set up our template? We want to set up the intro page and gallery etc….
Hello! The documentation can be found in the main zip file
We have purchased the Soho template. We would like to use Portrait for our pictures but we can’t find Photo – Galleries – Portrait. We have double checked with graphic designer but he couldn’t find it either. Can you help?
Please submit all your support inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new along with your site credentials. Our support team will check it.
Pre-sale question- Is there a booking appointment plugin included in the SOHO theme?
Hello! There is no one, but you can install some 3rd party plugins
Is there an html version?
Hello!
Yes, here is a link https://themeforest.net/item/soho-fullscreen-photo-video-web-template/10856830?
Hi guys, great template. But we have an issue related to the videos in the main page. They automatically run in most browsers, but in Chrome it needs a click to start. We tested your demo template on Chrome with the same results, the video needs to be clicked. We are cool with that, but guess what, our client keep us asking why it doesn´t auto-run on Chrome XD. Are we doing something wrong? Any tips or solutions? Have a nice day!
Hello! Chrome and safari do not allow to autoplay videos with the sound enabled.
hello I’m interested in the subject but I have doubts about whether I can make a sales page with different items, where they talk about color, size, price, etc,
Hello! It’s possible with our theme. It’s Woocommerce compatible
it´s visual composer compatible too? is very important for me
The theme is based on our own page builder.
hi, i´m here again, my website doesnt works fine, when you push the vimeo button for play, the video its clousing. i tried with a lot of diferent computers and its the same problem. And now put “the support package for this theme has expired??? the website is: www.zerkowitz.com Tell me where is the problem i have to fix this urgently.
Hello! Just checked your website, video plays fine http://prntscr.com/jenznq
Hi, GTthemes, yes the video plays fine because i found the problem. ( I have vimeo plus ) With the button of vimeo in the center, works fine, if the button of vimeo its down on the left and you have the extended screen, the video its closing. Try it to extend the screen with the butons ( cmd + ) of mac and you will see how it works. I need to have the buton of vimeo down on the left, its better for my job. I hope you can fix this problem. By the way, i dont see the titles of the videos anywere…
We can control the placement of the play button
You can control? how? And why i dont see the titles of the videos?
Sorry, it was a typo, I mean “can’t”. There is no option to do that
Ok… I know you can´t move the button, the button i move in vimeo website. You dont answer my question, there is a problem on your pluguin: ” if the button of vimeo its down on the left and you have the extended screen ( cmd + ), the video its closing ” Can you answer this?? Can you fix this problem in a new vesion of your pluguin? And how can I do to show the titles of the videos?? Thanks.
1. Where can we replicate that issue with the button positioned on the left corner? 2. “how can I do to show the titles of the videos” which page are you referring to? This one http://zerkowitz.com/gallery/commercials/ ?
1. open my website with the extended screnn, macnify with ( cmd + on mac ) and you will see when you push the vimeo button, the video its closing. 2. Yes, www.zerkowitz.com there are not titles on the videos. this is a very big problem
1. There is no issue, just did what you said, it does not close, the video is playing fine. 2. https://livewp.site/wp/md/soho/gallery-grid/ we do no have titles on hover.
For that reason you dont have vimeo videos in your website https://livewp.site/wp/md/soho/gallery-grid/ and only you have youtube, that works fine. With vimeo and the screen macnify the video close, here in Barcelona and in China. If not, send me a video screen with the macnify screen.
If you macnify, two more times, fails, and the video close, if you have email I cant send you my video capture screen from my macbookpro and you will see…
We did it on different Macs, it works fine. Maybe you have outdated system or browser version. Or you have 3rd party browser extensions that blocks video.
I have issues with when I update soething in thte GT3 builder on the page, it doesn’t save or update with the changes and stays the same.
Hello! Please submit your site credentials via this contact form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
color of word is hard to read choose option || Add to cart button || DESCRIPTION would you please teach me to change it
it hard to read
Hello! Please post your request via your gt3 account and our support team will assist you
Is there a reason why the portfolio pages are showing a 404 errors? http://www.gothamstudios.net/portfolio/corporate-photography/ There seems to be so many bugs appear in the last few days. I am so very disappointed and also upset that no one is answering my support tickets…
Hello! We are checking your website at the moment. We will get back to you via your submitted ticket.
There is no need to post the same questions here in the comments and in the ticket. Please keep communicating with our support team via a ticket.
how i can add Kanit – Google Fonts to my site ? please teach me step by step I will use it in body part
Hello! Thanks for contacting us. You have an option to choose the google web font in the theme options panel
Hi, in my website: www.zerkowitz.com , the vimeo play button of Soho theme its not working anymore. Can you fix this problem? thanks.
Hi there! Thanks for contacting us. It’s working fine http://prntscr.com/iog2x1
Hi, no, it´s not working, i tried with a mac and pc. If you click in the middle of the sreen of the video, yes, the video it´s running, but if you click in the play button of vimeo, the video it´s closing and never runs. Your capture screen don´t prove that the vimeo button works…
Check this video https://drive.google.com/file/d/1vuBJqVXSCXdo73TKkWEGMjcDyuIefkYp/view Tested on Mac, Chrome.
ok, Archive X, still not working in mac, chrome, firefox, safari, pc, explorer.
Archive X – what is it?
Archive X it´s a serial movie that strange things happends and nobody can resolve them… you see my webpage fine and me not, this is a very strange thing.
We’ve tested the website on different PCs and Macs, it’s working properly.
