23241 comments found.
Very good theme , i love it
Hi,
Thank you for sharing this, for choosing Porto and being a part of this family! The best is still to come 
I NEED DEMO CONTENT CATEGORIE SHOP NUMBER 8. don’t exist
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for our better understanding.
Thanks.
edit page, edit post or edit products are missing in admin bar with your theme, adny advise?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I need to make the footer mostly hidden and only shows a small part or an arrow and only shows when the showing part is clicked.
What are the possibilities to do this?
Thanks,
Hi,
Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
However, you are asking the support for the customization theme, we don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional paid service.
Thanks.
I can’t for the life of me get the Porto Counter to work, even with the default settings it only wants to display 0 on my published website. Anyone else had this problem and is there a solution?
Hi,
I have tested it at my end and it works perfectly fine and you can also check it on our live Demos as well so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I’m using Shop Demo 6, it has full width layout but i want have some layout page (Ex: Blog, FAQ) look like this pics: http://prntscr.com/kdnlvv and i want side bar with border looklike: http://prntscr.com/kdnmo8. Could you tell me how to setting?
Hi,
For Blog Archive Page Layout, please go to Appearance >> Theme Options >> Post >> Blog & Post Archive and select the layout from there as per your requirements as showing in this screenshot: http://prntscr.com/kdq6xr then please go to Appearance >> Widgets you will find Blog Sidebar Widget so just set it as per your requirements as showing in this screenshot: http://prntscr.com/kdq7wq and check your site after removing the browser cache.
And same as for the FAQ’s Page, Please go to WP-Dashboard >> Pages and finds and edit the FAQs page and scroll below you will find page options in page options you will find the layout option and the sidebar which you want to set on the FAQs page as showing in this screenshot: http://prntscr.com/kdq8xo and then go to Appearance >> Theme Options >> FAQs and select the sidebar layout for the FAQs page as showing in this screenshot: http://prntscr.com/kdq9gf and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
If
I want to install this theme on
demo.mydomain.com and
demo2.mydomain.com
Do I need 2,or just single lisence?
Hi,
First of all thanks for showing your interest in Porto WordPress.
All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multi site installation does not matter though).
So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thanks.
HI HOW I CANT CHANGE THIS PIC IN FACE SITE https://sw-themes.com/porto_dummy/wp-content/uploads/2017/05/slide1.jpg?id=938
HI,
This image is on 2 ages one is on the homepage and another is on the shop page:
- For homepage: Please edit the homepage you will find the Porto Carousel WP Bakery Element used at the back-end of the homepage just edit it and change the image as per your requirements.
- For shop page: Please go to WP-Dashboard >> Pages and finds and edit the shop page then scroll below on the shop page backend you will find the page options and in page options you will find an option named content top and you can see that the block slug name is written in it, It means that the section is coming from the Blocks so now just go to Blocks and finds the particular block and edit it and change anything as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am having an issue with demo shop 10. When I am logged into wordpress the navgation area is supposed to be on the left, but it is stuck on the bottom. When I log out and view the page it looks fine? Can someone please help?
Hi,
It must be the third party plugin confliction issue at your end, so please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site otherwise contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
I’m using Prebuild design Demo Shop 17. Can you please tell me how i can disable a popup in homepage ?? Screenshot : http://prntscr.com/kdieau Thanks! Wade
Hi,
This is the Porto Modal Box WP Bakery Element, Please edit your page and scroll below to the page back-end at very last you will find Porto Modal Box Element used there: http://prntscr.com/kdn5cx just remove/change it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can not install your theme, purchased a few minutes ago. The error on the screen is as follows:
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /web/htdocs/www…..../home/wp-content/themes/....../inc/plugins/plugins.php on line 24
Could you tell me what the problem is? I’ve been using wordpress for many years, it had never happened to me. The wordpress installation is new, the database is new, everything is new, what could it be?
I opened ticket #32721. You can do any kind of trying, deleting / editing / adding anything. I registered today domain, hosting, etc. Possibly leave the theme installed correctly (if you can). I do not understand what the problem may be.
Thank you
Ok solved it was php version. 5.5 not compatible. I advise you to update the documentation, since it said 5.5 ok. Thank you
Sound’s Great!
That you have solved your issue by yourself
And reading the Theme Documentation before starting work on/with the Theme is the best practice to avoid issues/errors while working with/on the Theme.
Thanks.
COMPREI três PORTOS, meu portfólio não esta carregando. preciso de ajuda urgente.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Thanks.
Hello, friend!
Header>Contact Info （ CALL US NOW
+0000 ） Change to mail icon, but I don’t know the code. Can you tell me?
Hi,
Please go to Appearance >> Theme Options >> Header you will find the Contact Info and in it you will find the code of the Contact Info so just change it as per your requirements.
Thanks.
Yes, but what I want is a mailbox icon, not a phone icon. Can you give me the code for the mailbox icon? Thank you
Hi,
Please copy and paste the below given code to Appearance >> Theme Options >> Header >> Contact Info and save changes and check your site after removing the browser cache.
<i class="fa fa-envelope" style="font-size: 20px;" /><span>CALL US NOW<br /><b>+123 5678 890</b></span>
Thanks.
Sorry, the code you gave me didn’t work, and my whole navigation was in disorder. What should I do?
Hi,
The code that I provided to you works perfectly fine at my end, I first tested it and then provided you, now please contact us through our support system with your site WP Admin Login details so we will set it for you.
Thanks.
Hi,
1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=02. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
ERROR: Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.
Hi,
Look likes you have not properly Installed/upload the Theme and some of the Theme files crashed while uploading/installing the Theme.
So please Install the theme via Cpanel as showing in this Complete Video Installation Guide: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be but before that please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/ hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
I get this error when updating WPBakery Visual Composer: The package could not be decompressed. The plugin has no files. The installation of the plugin has failed.
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Thank you. It work.
Sound’s Great
Hi. Downloaded the new updated theme package. Lot of problems. Visual composer fail to install, revolution slider also fails. I am refining and updating the website and upload everything on WAMP64 before it goes live. Could you suggest why it is happening and what the solution is?
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Hi
Thank you very much for getting back.
As explained, I am running it in WAMP64 in localhost because revamping the site. Despite the steps you have explained, the plugins install states ’ install failed’. The theme demo content does not load at all because it states ‘all required plugins to be installed and activated prior getting to demo content’.
Is there a alternative method to download the plugins? I personally think that plugins should be in a bundle or there should be another method provided to download them. Hope you will consider it in next update.
If you can suggest any other solution, then that would be quite helpful.
Thank You.
Hi,
Please contact us through our support system so we will check and solve it for you.
Thanks.
Hello, I have the version 4.4.5 and I can’t see option to update on Envato Market plugin, do I need to do anything different? Thanks!
Hi,
Please update your Theme manually via Cpanel by using the steps given below, we have not recommended to update the Theme via plugin because it will override your site setting and customization as well that you did in your Theme so that is why we always recommended to update the Theme via CPanel.
First of all please take the complete backup of your Site/Theme current version and after that please make sure that your server requirements must meet with the latest Porto WordPress theme minimum requirements if not then please make sure to set first server requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Hope you will not find an issue.
Thanks.
Hello, I am a user who bought the subject months ago so it no longer has support. When trying to download a demo I get the following error: Shop 10 installation is failed! The package could not be downloaded.
I have a valid license and all previous settings appear as correct. I have tried both the standard option and the alternative. I would appreciate if you can guide me about it. Thank you very much
Hi,
Please try to test/install the theme on live server not on localhost because the plugins are now downloaded directly from our internal server which required internet connection and live server and same as for the demo so please try once with the Live test domain hope you will not find an issue otherwise contact us through our support system we will check and solve it for you.
Thanks.
Hi,
We have tried to do it from the real domain as well as a subdomain of staging from the same domain. From both the same error message appears with both download methods. We open a ticket in case you can help us solve the problem. Thank you very much
Hi,
Support system.
503 Service Unavailable No server is available to handle this request.
Hi,
Support System is up again please try once again now. It was some technical issue that we have solved.
Thanks.
I’ve just updated the theme on my website and you’ve removed functionality to change the Mini Cart icon (it’s no longer under header). Why has this been removed and how do I change it back? I need a cart icon not a bag.
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
