26866 comments found.
Hi Valli, you are right and completely support you authors. You are getting on very badly, you are killing your own product and creating a negative attitude towards your company as a whole.
Visual Composer 5.5.2?
Hello,
The latest version of VC will be available in the next theme update which is scheduled to release in a few days time. The current version available is 5.5.1 for the moment.
Thank you! Bogdan B
Hello only on my Home Site the Adsense Ads are showing up when I’m on a Post site only white backround and adsense ad is not showing up like here https://gyazo.com/adec4bd767bf552b191e8cdbad6e7de2 .
Any Idea why this happens? I have checked all settings but can’t find anything wrong.
Hello,
Please contact us via the official support forum at https://forum.tagdiv.com/forum/newspaper/ and provide a link to your site so we ca inspect the ads.
Thank you! Bogdan B
Hi, you guys know that Visual composer is at version 5.5.2, not 4.11.2.1 (see that you say that it supports this version on latest update you guys posted)? I own a license for VC and as I am using the latest version, this might explain why all of my texts in posts are not aligned and the sidebar overlaps it, could you guys please update the theme to match Visual Composer 5.5.2? I would hate to have to downgrade, if that were the case that is, might be wrong here 
Hello,
The latest version of Wpbakery we provide is not 4.11 but rather 5.5.1 Please download the latest theme package from envato and make sure you update both the theme and plugin by using these guides: https://forum.tagdiv.com/how-to-update-the-theme-2/ https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ Important not: only use the version of VC provided by us. Do not use later versions until we get the chance to make the proper adjustments for proper compatibility.Thank you! Bogdan B
Hi, block’s post excerpt is showing javascript code that I add manualy in order to show a banner under featured image.
How can I hide the code from block’s excerpt? Is there a setting or so?
Thank you
Hello,
In this case, the only available option to bypass the code is to add manual excerpts for your posts in the WordPress excerpts area. This will bypass the theme cutting system and only show the exact excerpt you add to this field: https://www.wpbeginner.com/glossary/excerpt/ Thank you! Bogdan B
Hi, I am sorry for using the comment section here for a feature request but, as it is becoming more popular to use Facebook groups, is it possible to add support for that? I don´t have a facebook page for my blog but I have a group where everything related to my blog is discussed and when I try and add the group to “stay connected” section, it doesn´t show how many have joined the group as I suspect that feature is only for Facebook pages. Otherwise, when I click the “like” button, it takes me to the group, so at least that works. Also, it would be awesome to have the option of changing the “like” link into Join Group or something like that.
Hello,
Thank you for your suggestion. I will add this to our list for future updates but this request needs to become more popular if we are to consider implementing i into our theme. We get lots of requests and have to prioritize based on popularity.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
You said it requires AMP Plugin by Automattic to work AMP pages. Then why the theme comes bundled with ‘tagDiv AMP’. And hope you know both these plugins not working together. We need to disable one to enable the other. And if we disable tagDiv AMP, AMP settings disappear from the Theme Panel.
Hello,
Our theme comes with an amp plugin already. The theme panel settings for AMP are only available using our own plugin. We recommended using the amp plugin by Automattic for the time our theme did not have an AMP implementation or for debugging any AMP related problems. We recommend our own AMP plugin to be used.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Using your AMP plugin doesn’t works (adding /amp in url redirects to 404), and if you disable it and use the Automattic plugin, there’s no way to show AMP ADs. And yes, i have purchased the theme with my another account.
OK,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate why this happens.
Thank you! Bogdan B
Do you guys have a pre sale email address? I currently have a theme running on a large website, I don’t want to ruin anything whilst switching themes. I was wondering if you have PAID options to install the theme so no issues occur on my site, and to customise the theme a little bit.
Hello,
Sorry but we cannot provide theme install services. They can be bought from sites like studio.envato.com or other similar websites.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hi guys how do I change this size for example to 1364px
I added this code but it does not work on the phone
.td-boxed-layout .td-container-wrap { width: 1364px; } .td-container, .tdc-row { width: 1198px; margin-right: auto; margin-left: auto; }
https://yadi.sk/i/AIpUjffw3ZoRRb https://yadi.sk/i/NUgH_p1v3ZoQaCtimbdesign Believe you expect many more surprises
Hello,
Unfortunately you cannot change the theme width using css. The proper way to have a width change is to use the tagdiv composer and stretch the row like so: https://www.screencast.com/t/kvjVmKmJ1nWu Originally this option was only available for pages, but now, it can be also applied to posts, categories and other templates using the new cloud library plugin. As an important note though, in our theme you cannot have a width change if you use a background image or color. If the theme goes into boxed mode, the width change will not work. You cannot have a different width if the theme is in boxed mode.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Thanks for the answer!!! I like your theme I use it a very long time, but every day I come to the opinion of changing it to another product that is more convenient for customization and it’s a great pity. And I do not want your favorite tagdiv composer and I will not use it, I prefer the classical visual composer, your tagdiv composer is good as a thought, but bad in performance.
Hello,
If you feel our theme does not match your needs and does not live up to expectation, we can provide a refund if you make a request here: https://themeforest.net/refund_requests/new so you can pick another theme that best suits your project.
Thank you! Bogdan B
VC plugin not working , not showing any option and not any error , its working fine before but now suddenly it stopped working
Hello,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
Hey, i’m trying to add some image with TD composer but when i’m adding an image with ” title over image ” , i get this message ” invalid data ” , ” configure this block widget to have an image ”, i tried many thing but didn’t , even in theme panel .
Thanks Maxime
Hello Maxime,
Please only use 1 page builder. If you use both wpbakery and the tagdiv composer, they will conflict with one another. Please only use a single page builder. We recommend the tagdiv composer as the cloud library plugin will not work with wpbakery or any other page builder.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hello, my support is end and i want https://revolution.themepunch.com/wordpress-content-reveal-effect/ this file, so send me on my email id.
Hello,
Please contact us via email at contact@tagdiv.com and we will provide the revolution slider demos there.
Thank you! Bogdan B
How can i decrease the space left on both sides of text on a mobile?
Hi,
Please create a new topic in the theme forum and mention what space are you referring to exactly. We will try to give you a solution if possible.
Hello, social count on my website not update, any solution?
https://virtualrealitymasters.com/index.php/2018/07/30/sony-playstation-vr/ I have updated facebook APIHi,
The website appears to be using theme version 8.6, so most likely none of the social will work with that version. Twitter, Facebook, Instagram, these have all made modifications on their side quite a while back, this caused the counter to not function.
If you want the counter and other social elements of the theme to work, you should update to the latest version. You can see the changelog with new features, modifications and fixes in the themeforest theme page (at the bottom). This is the update guide
Hey! I added shortcodes in header.php and loop-single pages and when i comment on bottom of articles it’s not showing on facebook posts, it’s showing as YOU COMMENTED ON FACEBOOK PAGE. How do i connect facebook posts’ comments to my website articles.
www.maad.mn
Hi,
We don’t exactly have a guide about implementing Facebook comments, you could search online for solutions and how that implementation is supposed to work. Some topics here
- https://www.cloudways.com/blog/integrate-facebook-comment-plugin-in-wordpress/ - https://beginnersbook.com/2013/09/add-facebook-comments-wordpress/
i have newspaper theme but purchase code is not working in subdomain plz help me
Hi,
Try the manual theme activation in that case, with the same key
https://www.screencast.com/t/EL4k48LqThank you! Simion C.
I need to show excerpt on the Slide module.
Hi,
The slider element, big grids, and some of the block modules do not display an excerpt. There would be no setting to enable excerpts in elements that are not intended to display it. Sorry for the inconvenience.
Thank you! Simion C.
How can I get my money back on this. I just purchased today. I thought the tagdiv would be user friendly but it is not. Maybe mine is just buggy but I would like a refund. PLs let me know. Thank you.
Hi,
Sorry for your experience with our theme, if you decided that is not what you wanted you requested a refund, we will approve it as soon as possible.
Thank you! Simion C.
Is there a problem with the instagram feed? It’s vanished from the footer https://greenandcleanmom.org/
Hi,
I have inspected the website, I see Instagram like this at the moment
- https://www.screencast.com/t/md1TFIncVI4K Maybe you fixed the problem.
Thank you! Simion C.
Shortcodes not working through text or html fields (in text, not visual mode)
Hi,
What kind of shortcodes are you testing with? They should work just fine with simple text elements. Do they work if you test with a default WordPress theme if you try?
Thank you! Simion C.
Can I use the theme on multiple domains? I want to make 2 different websites with 2 different layouts.
Hi,
According to the Envato license terms one theme license can be used for one final end product (website)
- https://themeforest.net/licenses/standard So multiple websites with different content will require more theme license, one per each. I believe this is the case with all the themes.
Thank you! Simion C.
Never encountered with a theme that can be used only on 1 domain. This is sad. According to this link I have to pay 1200 $ in order to get the theme to 2 domains. Which sounds UN-realistik
Hi,
Those are the Envato license terms and which apply to the majority of themes. The extended license refers to a single end product that can be sold. We are not the creators of these terms, so there is nothing we can do in the matter.
https://themeforest.net/licenses/terms/extended/
