295 comments found.
Please check mail 
i sent for you. Thanks
hello please can you send the whole package(the theme like I purchased it-all files,index.html;photos…)I just need the theme demo complete thanks your package that you’ve sent to me still incomplete
you must install package i sent, it include all file same my demo. https://www.youtube.com/watch?v=Xp2Dmd7eBtg you can refer link to install
I can’t have the same that you have in video;can you give me the link of downloading quickstart(https://wordpress.org/themes/quickstart/)I download this but when I unzip it there are files that I can’t copy to localhost can you be so clair please for your demonstration i really have a lot of problems with this theme
Hi, thanks for your support. We spent a lot of time on this without being able to install the theme as shown on your demo / preview. Can you please help us identifying the issue or issue a refund for this. thanks for your support.
could you send me info to https://wpopal.ticksy.com/, we will install demo for you.
hi I’ve purchased theme(pharmacy+)but I can’t download all files(index.html&database…)please can you help me?thanks
hi, you only download theme file, then active theme with wordpress default, then import sample demo data, you will have site same as my demo. If you want package duplicator, please send me your mail, i will send for you. Thanks
Hi,
We have purchased pharma theme long back. We have lost login details for purchased item. Now we wanted to updated this theme with plugins. Can you please provide us updated theme files for same.
Please provide for us info into https://wpopal.ticksy.com/, Our supporter will check and guide for you know, how to update my theme, Thanks
I just bought the Theme and get quite some warning upon installing. Such as : Methods with the same name as their class will not be constructors in a future version of PHP; WPO_MetaBox has a deprecated constructor i…... and Warning: sprintf(): Too few arguments. Will there be an update coming with these fixed?
Please send me info to ticket system: https://wpopal.ticksy.com/ we will check for you
Hello Before i buy the theme can you tell me if you include the PSD design in the package?
If you buy theme. we will provide for you psd file. Thanks
Hi, When I click login or register, just open login page. I cant see register button. Can you help me?
Dear Sirs
We need to add some additional info to our widgets (top sales, best rated ..) Under Title we would like to add some additional text with help of Advanced Custom Fields. Can you please point us in which file (added to Child theme) can we add it? Thank you
Please create a ticket on https://wpopal.ticksy.com/. and Provide me admin account, i will check and guide for you. thanks
cannot .. support not active anymore .. nevertheless to say that 6 months support is way off 
Hi, Please buy more Extend support to 12 months, we will support for you. Thanks
no thanks, we’ll find some programers to do this ..
if you need, please contact mail for us info@wpopal.com. we will do customwork for you. Thanks
Hello Wonderful theme with beautiful pictures. Please can I use the theme to develop a Multi-vendor Site? Thanks
Hey deladeladem! Thanks for your presale question. Now this theme is only for shop, we don’t have Multi-vendor site. We are in the process of releasing Bicomart – Multi Vendor, Marketplace WooCommerce WordPress Theme. Will release soon. Hoping will have a view from you. Best regard!
Hi! I really like your theme, but the add to cart button is always somewhere hidden- please check out https://cbdkaufen.com and tell me how to solve this
Hey Online-marketing! It is because you added some texts before Add to cart. You can see: https://www.screencast.com/t/pELwT1yHKDi.You can follow this guide or If you need our help, please submit a ticket to our system. We will help you to solve. https://wpopal.ticksy.com/
hmm.. could you please provide me a way how to not slide the button? because if i add your css .product-grid:hover .add-button {
-webkit-transform: translate(0px, -100px); -ms-transform: translate(0px, -100px); -o-transform: translate(0px, -100px); transform: translate(0px, -100px); background: #fff; padding: 10px 0;
}
it will break on different screens. https://imgur.com/a/RbPiG77 i.e. in one column view on smaller screens. Can’t I just have the additional text in there (it is mandatory in germany to display delivery time, tax and shipping costs) and make the row higher, in order that i do not have to transform it? Which classes would i have to adjust? Additionally: when I go to https://cbdkaufen.com/cbd-oel/ -it looks bad again. Every column setup itself has to be amended
Hey again! The best way is to submit us a ticket to our system https://wpopal.ticksy.com/ and provide us enough the url website info. We will check and assist you well. Thanks
i just bought this theme and am so disapointed that i can’t import demo data …you guys make it hard to ask for more money
am really disapointed with this theme and might not recommend it for anyone. first of all , you can’t just import the demo data, the theme has no documentation. Once you pay they leave you in the dark, i have tried to get to them but all in vain
Hey chibude! Thanks for your comment. Please submit a ticket to our system. We will check and import data demo for you well. https://wpopal.ticksy.com/ Regard!
i dont suggest theme, it is not giving me value for money the fonts are not clear as you see on preview.Don’t buy and i repeat don’t buy
Hi mate. We replied and imported data demo for you. You can check your ticket. https://wpopal.ticksy.com//ticket/1653922/
Hey. I’ve tried to edit few things in the home screen and from some reason the body section width has changed and no longer match the header. It looks so bad! How can I fix it?? Need it immediatlley
Hey peretzran7. Thanks for your comment there. So sorry for replying late. The weekend we didn’t work to support you immediately. Today we come back work we will check and solve your ticket soon. Please take time and follow your ticket. Best regard!
Hi, I have the same problem than drogrozenbroek. I ‘ve purchased the theme with another account. I ‘ve downloaded and installed the 1.9.0 version from Envato and I had had a Fatal Error. I wrote to help@wpopal.com the last friday with the purchase code and I still don’t have a useful answer.
I need the last actualization. Please send it ASAP! Thanks.
Hi mate. So sorry for replying late. Which email? I searched on our system, no see your name: KrautBastardilla
Please take time and feedback us soon. Thanks
It’s lautarobastarreche(@)gmail.com
Thanks.
Hi mate. We replied you on email and asked you to ignore this warning and accept the file download, That’s just a regular warning of google.Please recheck and feedback us on email. Best regard!
Hi, I’m sorry but the mail didn’t arrive yet. It isn’t in Spam or social. Of course, the parenthesis aren’t part of the mail. I’ll write you again. It’s lautarobastarreche @ gmail.com
Thanks.
Thanks. Please write us again. Best regard!
I wrote you four times, the theme has a fatal error, you told me you wrote me but the mail never arrived. Please, only send me the last version. I´ve sent you a new mail.
Thanks.
Hi mate. We have just sent you the latest version on Themeforest via email. Please check and feedback us on email. Thanks
But you sent me the old version. Version: 1.9.0 Updated 22-February-2018.
If there's not an update from june, please change what figures at the theme's technical sheet. If there's one, please send it to me.Whatever, a fatal error occurred and I need to fix it.Thanks.On Themeforest it is our latest version. It is our error not updating the file style. For your bug we send us an email. Please check and send us enough website info. Our developer need to access your website to check which problem it is. Then we will reply you quickly on your email. Best regard!
Updating Pharmacy tru Envato Market
I have purchaced Pharmacy Theme a vew years ago.
Every time I want to download it from Envato I get a older version. (1.9.0 Updated 22-February-2018) I read know that there is an newest version from 13 juni 2018. Also I don’t get a mail from Envato, that there is a new version.
Please help me for the newest version. I have downloaded it serveral times from Envato but every time I get the same 1.9.0 Updated 22-February-2018 Thanks
Hi mate. Please send us an email to help@wpopal.com. We will send you the latest theme version on Themeforest. Thanks
Hello and thanks, just purchased your theme. Why is documentation not included with the download?
Also no dummy-data-xml found in download package why
No slider-revolution samples either… Could you please fix the download package? Thanks
Download package atm includes only licenses and theme.zip. Other folders are blank.
HI mate. Thanks for your purchase our theme. Please see our guide: http://wpopal.com/guides/pharmacy/ Tomorrow we come back work, we will check our download package and feedback you. You can drop an email to us: help@wpopal.com. We will send you again the file download with the enough files there. So sorry for this inconvenience!
Thanks for replying, just sent you a mail at help@wpopal.com with my purchase ID, requesting the download package
Thanks. We will send you via email.
i seem to never see the sidebar. is it just me or my settings? neither in the demos
Hi. We check on our demo, it still has sidebar. If your website does’t have sidebar, please read our guide to set up or submit a ticket to our system. We will check and config you if you need help. https://wpopal.ticksy.com/ Thanks
I am planning to buy Pharmacy WooCommerce theme. Will I have to buy any plugins for it to work? WooCommerce? WPBakery (Visual Composer)?
Dear mate, No. You don’t have to buy it. We have included in the template. Thank you.
Hello, I’m buy the theme but when I try to install the demo marks some errors to import the media content. Can you help me to resolve this issue?
Thanks for your comment. Pls submit a ticket to our system then send me some screenshots with description please.. Our technical team will check and support you. https://wpopal.ticksy.com/
When I click shopping cart icon : nothing happens, I can not click that icon. How can I proceed to checkout when this is not working?
Thanks for your comment. Pls submit a ticket to our system then send me some screenshots with description please.. Our technical team will check and support you. https://wpopal.ticksy.com/
Hi. Does the theme support Multi Vendor function?
Dear mate. If it run fine on default wordpress it will run fine on our template. Thank you.
Is your theme search function, ajax live search?
Dear mate, - Is your theme search function, ajax live search? No. our template don’t support it. It is submit search query. Thank you.
