740 comments found.
Hi, I want to make 50px. Would you help me with this topic? https://prnt.sc/kijzor
What do you mean for ‘make 50px’, please make more clear for me
Thanks
There is no import/export button like it shows in the video. https://youtu.be/J_9Yx4Sx6l4
I saw in some comments that I made need to edit core files? I will not do that. Can you edit your theme to work properly? Im not a developer so I buy themes that make it easy.
Hi, no worries, please help us check this article https://the4.co/knowledge-base/update-can-not-see-import-export-button/
Thanks
Please read my comments. I shouldnt have to update files like that. I dont have the old theme files to replace it with. I just bought your theme and I cant use the import/export feature. Can you please fix this with an update? There is nothing I can do.
Please provide a helpful answer when you get a chance. I must get this site live in 48 hours and im asleep when you reply.
I also noticed that I cant use one of the free nitro slider templates (YouTube Hero). I click install and nothing happens.
If your version is too old so ay be it doesn’t show import / export button and you must follow the article to do it by manual. In latest version we already have the import / export demo.
For slider issue, please make more clear for me by screenshot
Thanks
Is there a way to change the font size and type for the “login/register” area in the header? https://www.screencast.com/t/jId748Hpnu
Thanks
Hi, please add this custom CSS
.right-column .header-links li a {
font-size: 13px;
}
and change the value for font-size
Thanks
Thank you!
Is there a way to get rid of the drop down arrows in the header? https://www.screencast.com/t/NJhqIUij
Thanks
Yes, please add this custom css to Theme Setting > Custom CSS
.main-nav .menu>li.menu-item-has-children>a:after {display: none;}
Thanks
Thank you!
Pre purchase questions. I noticed your checkout uses a page so you can still see the header, menu etc. Can I also use the default shopify landing page where its just the checkout with cart list on right and address etc on the left?
Hi, I am not sure understand you mean because the checkout page come from Shopify, not our theme so we can not understand you mean. Can you make more clear for me by screenshot ?
Thank you
Hi,
I have a bug when the content of the page is so small. I attach two photos. In this photo I load the page and the result is this: https://ibb.co/h5DEve a lot of white space in the bottom. Then, if a do one scroll move down I got the good result https://ibb.co/nb3Eve the footer comes up.
What can I do to achieve the footer in the good position on load page?
Thanks.
Hi, please contact me via the4studio.net@gmail.com with store url so we can check it
Thanks
hi, i need your help about slider. i uploaded it seems the template. but there is no place to edit the slider. i checked out the app for the slider but it does not allow to edit.
idk why you preferred this external app for slider… just extra headache for us.. dealing w it for 2 days…
where can i edit the slider??
i sent email 4 days ago, nobody replied yet…. i posted my email here,,,,
Hi, may be Jim was busy so he can not forward your email, you can edit slider by go to our slider app and edit your template http://prntscr.com/kf2vzb
Thanks
Hi, which is the utility of the “Language Preview” that I can activate in theme configuration? I activated but I can’t see the menu anywhere. What I’m doing wrong? It is to let the costumers to change the template language in frontend store? Thanks.
Sorry, I am not sure understand your problem, can you make more for me to the4studio.net@gmail.com ?
Thanks
Hi, I installed your theme and I’ve used the Demo of Home Sport. The header does not stay at the top when scrolling, it hides. In the web example, if it stays at the top, do we have to configure something?
Thanks,
OK, don’t worry, I’ve founded the solution.
Good job, thanks
On F.A.Q page there are an error: the menu is not completely displayed in the mobile and tablet version. I’m using the template 17. Coffee.
Image: https://photos.app.goo.gl/H6S2SqWQQu6DujPb6 How can I fix this?
Fixed!
Now I have another questions:
1. Now i’m using cosmetics template. In home page, the information box it is not shown as in the demo.
Image of my web: https://photos.app.goo.gl/pehyVj4a4Myy4p917 https://photos.app.goo.gl/qtgEiuWbsdUwHAGXA
2.The menu don’t scroll down whith the page like the demo. (yo can see in my web: bedurion.com)
3. When you use double header design, it’s possible in mobile and tablet version add the wishlist icon on the right near the cart? Like the e-commerce
4. In the header the Page Name is different in home page than the other pages. I don’t want to upload an image logo, for me the default text is fine, but i want the same text design in all pages like the home page.
Home page: https://photos.app.goo.gl/voMmab9QNsKzJu6Y7
Oher pages: https://photos.app.goo.gl/XyJoc7tYyQUdK4ZB8
POINT 1: Solved
Hi,
2. Did you use sticky header ? http://prntscr.com/kf2tgb
3. Unfortunately our design doesn’t support it and we need customize theme
4. You can add this Custom CSS to Theme Setting > Custom CSS > Custom CSS for desktop
.header-split .site-logo {
top: -12px;
}
Thanks
Hi! I followed the steps but it did not work.
Plz open large screen to see on desktop version, currently it’s show in small screen so you can not see the change http://prntscr.com/kfj8t2
Thanks
The problem persist, the menu doesn’t scroll down:
And tittle shop name continues being smaller in the rest of the pages (in home page is normal but in other pages is smaller).
Please email me with store url and create staff account to the4studio.net@gmail.com
Thanks
Why does my product page display like this? https://two-twenty-eight.myshopify.com/collections/hoodies/products/green-red-track-hoodie
Hi, you can choose another layout here http://prntscr.com/ke1jq4
Thanks
Thanks but can you help as to why the slider cuts off on mobile? https://shoptwotwentyeight.com/
Hi, I see it’s normal on Mobile http://prntscr.com/kf2sq5
Thanks
How can I take the mega menu off of the shop tab? I just want a regular drop down menu.
Never mind, I figured it out!
Nice 
Hi, we’ve been using this theme for about a year or more and it was great. But recently mobile version became not responsive from time to time. We’ve reinstalled theme but still it’s not working all the time. Promo banner doesn’t work at all. Even if you are lucky enough to get to the basket (after 3-4-5 touches on every element), you can’t complete the buying process. We’ve checked it on different mobiles and received complaints from clients. www.Nuances.com.ua
Hi, you are using Basel WooCommerce version so please contact xtemo team to get the support
Thanks
I’m about to buy. Great luck with sales!
Thank you for your trust in our theme
I purchased your Basel shopify theme yesterday and wanted to hopefully submit a bug report with regards to the ‘Search by Category(collection)’ action within the ‘With categories menu’ Header Design template using the ‘electronics’ or ‘furniture’ demo setups..
First of all I think the POST variable of ?product_cat=... is a carryover from the WooCommerce theme Basel is based on and is not valid and unnecessary on the shopify platform. I do see plenty of other stores (google search the variable name) that use it, albeit unnecessary or incorrect. I think by simply having the /collections/ URL target, the ‘category’ filtering is done by that alone.
Next is the wordage/language used to enable/disable the category search functionality within the Admin interface under == OTHER __ Search Widget .. The ‘search by category’ checkbox I think is actually enabling the category navigation pane code, and the ‘Select select category’ is what enables the searchbar to present the category drop downs, eventhough the description is (and the checkbox is defaulted to off in all of the demo stores) “Disables select categories in search bar” Which I think is the opposite.. Maybe update both of these checkbox options?
Last issue and somewhat a significant one, when the categories are enabled and displaying, (I tried both manual and automatic category display generation)—When I select a category and perform a search, the first search result window is accurate, and displays my search term with the proper category pre-selected in the seachbar dropdown, but if I search again, the selected category is not used or passed correctly, and the second search is across the entire store.
I look forward to hearing back soon with any suggestions or updates to your theme’s ZIP file! Thanks for the great work so far, it’s wonderful!
We have answered the email, I hope you won’t spam by send a lot of emails in next time
Thanks
I need help and I tried to create an account on xtemos but it says ‘Wrong purchase code’ I tried checking but the code is right. I still have 4 months support left. What is the issue?
Hi, xtemos are WordPress developers of Basel theme, Please mail me on jakjim@gmail.com with all your issues and we will answer you
i just bought theme yesterday. im uploading but it gives error everytime. can u help???
What issues you are having? Did you extracted the package you downloaded from Themeforest and uploaded Theme_Upload_2.2.zip file?
Best Regards, jim
Hi there. Have just started using the theme for a project – first time using a Shopify theme – and its great 
I have one question, please.
In the meta-data tabs below the product… how do I create columns within this area? (Description, Additional Info, etc) I would like to display the description of my product in two columns similar to how you have done it in some of the demo products.
I have looked everywhere but cannot find a solution to this.
https://codepen.io/TeaThemes/pen/jayEVL
https://codepen.io/TeaThemes/pen/XzOvLL
https://codepen.io/TeaThemes/pen/eMbVdd
Thanks
Hi. 2 questions.
1. Is there a way to display the “Suggested Products (pop-up)” on a location other than the lower left side of the screen, & for there to be a break in between each popup? Currently the only timing setting is for how long a product is displayed before quickly switching to the next.
2. I have enabled the Basel Stock Countdown but it does not seem to display onto the product page or anywhere?
Thank you.
Hi, so sorry for later
1. Currently we only have bottom left for suggest popup and we doesn’t have config to setup the time between switch to next. We will try update soon
2. Can you take a screenshot for me where is the config ?
Next time, you can email direct me to the4studio.net@gmail.com so I can assist you faster
Thanks
Hello. I’m trying to use the demo with the search bar on top and the magnifying glass to the right of the bar is out of position. It is not centered in the bar. Can you fix this bug?
Hi, can you email me the4studio.net@gmail.com with make more clear about the issue by screenshot so I can check it
Thanks