28306 comments found.
After installing WPML the theme customizing page shows 5oo error how to fix it
Hi there,
This is most likely due to PHP memory limit issues. Please ensure that you are running at least 256MB
but when i disable WPML its working great, there is 256M, i installed fresh wp, and upload flatsome and enabled wpml after that i cannot access customization page in flasome, if i disable wpml its working fine, can you pls test it with your latest version.? there is something wrong i think.
Hi there,
Please shoot an email via support and we’ll look into the issue.
Hi, I updated my Woocommerce to 3.4.4 and I get notified again that the themes Woocommerce templates are outdated. Is your theme u[date to be expected soon?
Hi there,
The outdated template files will be resolved in the next update. In the meantime, your site should work just fine 
Hola, como puedo crear una plantilla de una pagina o articulo. No veo la opción de hacer clonación de paginas. Ayúdeme. Gracias.
Hi there,
The Implementation of the feature is in progress. You can check it out here https://uxthemes.canny.io/flatsome/p/ux-builder-templates. Please keep an eye out on the Change Log.
I’m getting notification in Dashboard, that my theme (Flatsome) contains outdated copies of some Woocommerce template files. Could you please help me with this ? I have updated both Woocommerce, Flatsome Them and Wordpress to the latest versions. Thanks in advance.
Hi there,
The outdated template files will be resolved in the next update. In the meantime, your site should work just fine
I’m glad to hear that! But at the moment I’m missing option to change the default order for the products and a few more options.. to be exact the whole Display tab in Woocommerce->Settings->Products Also I’m missing (Plugin) Editor option, under Plugins.. Can you help me somehow with this ??
Hi there,
Please shoot an email via support and we’ll be glad to help you out.
Hi, I´m using the autoupdate cart features and it works great.
But I´m also using Woocommerce cart notices for minumum order for free shipping. It detects if the amount is still not enogh for free shipping and shows a message.
The problem with autoupdate is that when a customer make an upsell to get free shipping the Woocommerce cart notice is still there even when the mimimum amount for free shipping is reached… Is there a way to fix this? Perhaps adding some code to force refreshing this plugin too?
Thanks a lot
hi, when i open the website through my mobile , can u add a function that: ADD TO CARD and BUY button is fixed at the buttom of the mobile screen?
Hi there,
I’m afraid we do not have a setting for this, you will need a bit of customization to achieve this.
Hey Maps not appearing, what could be the problem?
And is there a way i can add WhatsApp icon on the header?
Hi there,
In regards to the issue with the maps, please note that Google have changed their pricing model. With the new model, users will need a Valid API key and also a billing account. They will be required to enter Credit Card information for this. This does not necessarily mean they will pay for this service. Google will be giving users $200 free monthly credit for use. Users will only be charged when they exceed the free plan. For more information, please see https://cloud.google.com/maps-platform/pricing/# In regards to adding WhatsApp to the header, you will need a plugin for this.
Which plugin? Which 1 do you recommend?
hi, i have a question why we can’t shop page edit with UX builder? here you can see screenshot http://prntscr.com/kfqvih
Hi there,
At the moment, the UX Builder cannot edit WooCommerce pages. To have a custom design for the shop page. Create a block of the desired design https://docs.uxthemes.com/article/237-ux-builder-how-to-use-blocks and place this block in Theme Options > Shop > Product Catalog > Shop Page > Shop Page Content.
Product image alignment in cart is right justified when desktop browser is full screen.
Also product names on checkout page are crammed. Product name using too many lines.
was able to fix with this custom css
tr td:first-child { width: 0px;}
The existing css had 27% as value
Awesome Good luck with your site.
Hi! I really like the theme but I have a small problem after updating woocommerce and wordpress. When I change variations (color) the main image does not change anymore. I’m still using Flatsome 2.9.5.1 ( I tried 3.6.1 as well but it does not work there either and alot of other things “broke” as well so I prefer to keep using 2.9.5.1). Can you help me fix the variation problem? Thanks in advance.
Hi there,
Please update to Flatsome 2.9.9 and check if the issue persists https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi! Where can I download this version? When I download at ThemeForest I get version 3.6.1.
Please let me know where I can download 2.9.9 so I can try this solution out.
Hi there, 2.9.9 is a zip file inside the main file you download here on themeforest.
Worked like a charm, thank you!
I want to create online shop for a clothing business. On the product page, can we give the option of selecting size(S,M,L,SL)?
Hi there,
Yes You can do this by creating variable products https://docs.woocommerce.com/document/variable-product/
Is it possible to disable the section below a blogpost that shows pingbacks? I do not want to have that appear. Example at the bottom: https://rideheelsdown.com/2018/08/03/its-not-a-horse-show-without-a-trip-to-urgent-care/
Hi there,
You can disable this by deactivating Allow link notifications from other blogs (pingbacks and trackbacks) on new articles in WP-Admin > Settings > Discussion > Default article settings
^ I’ve done that and it is still showing… 
Admin bar missing?
When I work on pages the Admin bar at top is missing? I have like five Flatsome installations but this is the first time this happened? Its really a pain.
Top Admin bar: http://prntscr.com/kfi74b (this bar I am talking about/ its from a different installation)
Whats the fix to this issue?
Thanks David
Hi there,
Please check if the Show Toolbar when viewing site is activated in your user profile settings.
doh. thanks. worked. cheers.
Admin bar missing?
When I work on pages the Admin bar at top is missing? I have like five Flatsome installations but this is the first time this happened? Its really a pain.
Top Admin bar: http://prntscr.com/kfi74b (this bar I am talking about/ its from a different installation)
Whats the fix to this issue?
Thanks David
wrong profile – please delete.
I am interested in allowing different user access to the page editor to allow a client to edit some fields on the page. As admin it would be useful to be able to allow a client to use the ‘edit with ux builder’ option but to limit which fields they are allowed to edit. Maybe in the admin login each field could have a tick box to ‘show’ that field in the lower-level user version of the editor.
Are there any plans to assist with different user-levels of access to the UX builder.
Hi there,
You can place a feature request for this here https://uxthemes.canny.io/flatsome
Hello, how can I change the search text when it is not found? I didn’t find the inc/template-tags.php. Please help.
Hi there,
We have a setting for this in Flatsome > Advanced Options > Site Search > Search Placeholder.
Hi, Since last wordpress update, product description tab does who size tab anymore. What can I do here? Thanks.
Hi there,
I’m afraid I’m not sure what you mean. Please elaborate in an email via support and we’ll be glad to help.
the search function on mobile doesnt work
Hi there,
Please send a link to your site via support and we’ll look into it.
Hello, I am trying to add a video banner with 5 other slides, is it possible to add specific time for each slide?
I need this because my video is of 50 secs and i need to change first slide after 50 secs and all others at interval of 6 secs
Hi there,
I’m afraid we do not have a setting for this. You might need a plugin for this..
Hey! The parallax scroll for banners, images work smooth & nice on many browsers but on Microsoft IE and Edge it feels much worse, non-smooth experience ..the images are kinda jumping instead of nice flow. Is it possible to optimize the parallax for Edge as well? (@ Desktop, Win 10) Otherwise it seems a great theme, best wishes!
Hi there, thank you for your feedback.
I will share this with the development team right away.
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