2205 comments found.
Hi, can you give us a date when the next update will be released on the KEN theme?
Hi and thanks for reaching out to us 
Unfortunately for now we don’t have the exact date of the new release. But you’ll be notified when it’s produced. Thank you for understanding.
I would like to buy the theme but before the purchase I would like to know when the update to WordPress 5.0 will be ready. Thanks in advance
Hi and thanks for reaching out to us 
Jupiter X theme works fine with WordPress 5.0 version. You can use it. Thank you.
Hi, I am having an issue with a page based on your Freelancer demo, that the structure gets broken, when the page is refreshed and only thing that helps is clearing the history. Sometimes it’s broken right away. To be specific, the slides cover just 70% of the height. The same happens with your demo. Any ideas why? Thanks a lot
Hi and thanks for reaching out to us 
Please try to remove “mk_assets” folder in wp-content/uploads directory via FTP. Then check the site. If the problem still persists, please create a ticket and provide WP Dashboard and FTP credentials so our support agents can check.
Outdated installation instructions, no Visual Composer. What is going on? Wordpress 5.0 is junk. And this theme obviously doesn’t support it.
Hi and thanks for reaching out to us 
If you install the Disable Gutenberg plugin https://wordpress.org/plugins/disable-gutenberg/ or Classic Editor plugin https://wordpress.org/plugins/classic-editor/ to fix this problem. If you install one of these plugins, you could use the xWP Bakery (Visual Composer)page builder like as before.
Also, we’ll release a new update as soon as possible.
Hi, would this theme work with Wordpress 5.0? I’m just checking as up to 4.9 is listed, Many thanks.
Hi and thanks for reaching out to us 
You could install the Disable Gutenberg plugin https://wordpress.org/plugins/disable-gutenberg/ or Classic Editor plugin https://wordpress.org/plugins/classic-editor/ to fix this problem. If you install one of these plugins, you could use the xWP Bakery (Visual Composer)page builder like as before.
Thank you for getting back to me. I’ve added this to my shortlist to build a music tutor site with 
Glad to hear that 
Is it possible to build a one page website with this theme?
Hi Sure it’s possible. You could create stunning onepage website with the Ken theme. Please check our demos:
https://demos.artbees.net/ken/freelancer/ https://demos.artbees.net/ken/freelancer/Hi, could you check for me if envato would allow me to activate the support at a later date, because I m buying in advance for the future where I need the support.
Hi
Unfortunately, It’s not possible according to the Envato terms. But we’ll support you in case you faced any bugs.
Hi
You could use the Portfolio element. On this article we have explained all portfolio features:
https://themes.artbees.net/docs/displaying-portfolio-posts-ken/Which elements are used in ken theme template, page Portfolio> 4 col + ajax?
Hi
You could use the Portfolio shortcode and set it to 4 columns. Please check this article: https://themes.artbees.net/docs/displaying-portfolio-posts-ken/In case you have issue, please create a support ticket:
After new update we have big problem. Always cleaning cache and showing web site without css codes. www transolt com.tr there is no extra plugin on web page
Hi
Please create a support ticket, our support team will investigate your issue and fix it for you:
https://themes.artbees.net/new-ticketI’m using your theme but when i add youtube video on background the home page. I can’t see it on mobile phone. But work all other browser just mobile web browser. How can i fix it…
Hi
The background video, is disabled on all phones as a global protocol to save data usage. So that, you could show a fallback image instead of video background for smart phones.
Hello, for some reason my sticky header doesn’t work on responsive. Can you please help. Thanks
Hi
Please create a support ticket our support staff will fix it for you:
https://themes.artbees.net/new-ticketWhy i always have this message??? Your theme (ken) contains outdated copies of some E-Commerce template files. How can i solve this?
Hi
We have released the new ken version and this issue is fixed in the latest version.
Please update your theme:
https://themes.artbees.net/docs/updating-ken-theme/the update has caused page builder plugin not to work. Can I please have the info to get rid of the code used to modify the plugin
Hi
After the theme update you need to update the WP Bakery (Visual Composer) plugin.
Hi, my google map is not displaying properly. “This page can’t load Google Maps correctly.” Please advise.
Hi
Please update your theme to the latest version and after that, the issue will be resolved.
Hi, a quick 3 pre sales questions : 1- can i use the one pager for vertical scroll and horizontal slider at the same page (horizontal slides at 2nd or 3rd screen) ? 2- can use the header in the first screen and then hide it in the second screen (using the edge pager ? 3- can i set 3 full height columns in one of the slides or sections ? Thank you
Hi
1 – Yes, you could .
2 – Sure, you could.
3 – Yes, you could do it with 3 Page Section elements or implement it with Edge One Pager.
Hi Guys, I need some help!... My client has this theme and when i access the site from my phone, add a product and click the cart, the cart goes to checkout page instead of cart page. I try to change this in the code, but all the html are embedded in php, and i have no idea how to change this, anyone have an idea? Hope someone can help me!! thank you so much!!!
Hi
Please create a support ticket, our support staff will fix it for you:
https://themes.artbees.net/new-ticketHi there, can you please tell me how to fix background video not playing/ sowing or autoplaying, in chrome and now in other ie browser also it does in mozlila.. thank you.
Hi
To fix your issue, we need to check your site or maybe your website settings. So that, It’s better to create a support ticket and describe your problem with screenshot or a video record. After that, out support staff will fix it for you:
https://themes.artbees.net/new-ticketThis is looking like maybe we should complain to Themeforest about the support. If you guys aren’t going to support this theme anymore you should be professional enough to announce it to your clients. I own 10 copies of this theme.
Hi
Our support desk is open for you and you could ask your questions and issues:
https://themes.artbees.net/new-ticket2 months to answer my question? What happen to you guys?
Greetings, Is there a chance you can update the theme with favicons for Snapchat (since Snapchat now allows users to add other users through a URL like any other social network) as well as the ability to choose the type of favicon for each social network, like for example whether the YouTube logo should appear as the square with the play icon on it or the YouTube (text logo)? Thanks!
Hi
Please create a support ticket, our support agents will help you to implement it. Please explain more and share your desired icon as well:
https://themes.artbees.net/new-ticket