23207 comments found.
Dear Porto support, I just purchased your theme and installed it on a completely fresh Wordpress install, fresh directory, on my own server. As soon as I clicked “activate” for your theme, the entire Wordpress site breaks with a 500 Server Error. I’ve added the “WP_MEMORY_LIMIT”, “128M” to my wp-config.php. Any other suggestions is greatly appreciated, or a full prompt refund on my purchase as there is clearly a very buggy issue in even simply installing the theme. Please let me know…. thank you, Alex
By the way, here is a Apache error log output of what’s causing this. There is something wrong in your plugins.php file:
Thu Aug 09 19:56:46.482142 2018 pid 17001:tid 139853404538624 AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /opt/bitnami/apache2/htdocs/identityconstruct/wp-content/themes/porto/inc/plugins/plugins.php on line 24\n’ Thu Aug 09 19:58:08.251311 2018 pid 17002:tid 139853396145920 AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /opt/bitnami/apache2/htdocs/identityconstruct/wp-content/themes/porto/inc/plugins/plugins.php on line 24\n’ Thu Aug 09 19:58:14.122391 2018 pid 17261:tid 139853404538624 AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /opt/bitnami/apache2/htdocs/identityconstruct/wp-content/themes/porto/inc/plugins/plugins.php on line 24\n’
Hi,
Can you please let me know that which PHP version your site is using ?? And please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here:
http://www.portotheme.com/wordpress/porto/documentation/Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you.
Thanks.
Hi,
For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
thanks! Works perfectly. Will this fix be in the next update?
Surely 
will fix in next coming update of the theme.
Hey guys how are you? I am the owner of www.ozgamefinder.com and I want to upgrade the layout of my site using your template. The thing is: is your template able to replicate what I need? My site is basically a “search” website for board games where I aggregate multiple stores (I scrape data and throw into MYSQL). Just want to check if your theme will fit (theme for wordpress). Cheers.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes you can make the site like you want using Porto WordPress but you have to do some Customization because some of the sections will not be able to make using Theme Options, You can check our all Live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Great theme! Just installed the last update, is it not possible anymore to adjust the shop icon? Kind regards,
Hi,
Thanks for the Appreciation
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hi, I’m using shop demo 4 wordpress. There is no frame in right side simple product. Screenshot: https://www.dropbox.com/s/qvq64ozf9ubq8st/no-frame.jpg?dl=0
Hi,
Can you please share the Live site/page URL with us so we will check it for you.
Thanks.
This screenshot from Your Demo http://www.portotheme.com/wordpress/porto/shop4/product/ideapad/ (Chrome FullHD)
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-images .img-thumbnail .inner {
width: 99% !important;
}
Thanks.
Hello, I am having trouble with Paypal. Whenever someone places an order successfully with Paypal, they get redirected to this url: www.example.com/cart/?cancel_order=true&order=wc_order_5b6ade353c6cd&order_id=1298&redirect&_wpnonce=db5f9b9bfc It appears the page/redirect is trying to cancel the order, but the order goes through fine from Paypal into the woocommerce. Can you tell me how to redirect this to my thank you page? I added the auto redirect of my thankyou page in PayPal, but your theme always overrides it? Thanks.
Hi,
It seems to be the third party plugin conflicition issue, can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
hello, when I change Single product view, in some of the 9 choices, my images are blur!! can you help me?
Hi,
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.
Thanks.
Uploaed to themes/porto/languages/nl_NL.po
Hi,
Can you please make sure that you also selected the site Language to Dutch from WP-Dashboard >> Setting >> General.
If yes then please provide me your site WP Admin Login details through our support system.
Thanks.
Hey, I have optimized my pictures. Now I have the problem that if I under no matter which shop page the second page on only white images are displayed. When updating the page with F5 the pictures start again.
https://www.mdua.shop/produkt-kategorie/temperatur/handmessgeraete/page/1/ .Hi,
I have checked your site and finds that you are using 4.4.4 version of the theme, so please update your theme to the latest version and also the theme required/recommended plugins as well and then check your site after deactivating all the third party plugins and removing the server, site and browser cache hope you will not find an issue if yes then contact us through our support system so we will check and solve the issue for you.
Thanks.
Where can I update this?
Hi,
Please Login into your Envato ThemeForest Account >> Downloads and Download the updated version 4.5.0 of the Porto WordPress, and then update the Theme on your site by following the steps given below:
First of all take the complete backup of your site/theme current version.
Then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Hope you will not find an issue otherwise contact us through our support system by clicking the support button so we will check and solve it for you.
Thanks.
Hallo ich habe getan was sie mir gesagt haben jedoch ist der fehler immer noch da
Hi,
Then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve it for you.
Thanks.
How can I translate the Theme from English to German?
Hi,
Please download the latest German translation files of the Porto WordPress Theme from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> general and select the German Language from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/mnh11pc6xv5nbqf/porto-de_DE.po?dl=0https://www.dropbox.com/s/40z5i62edquqmi6/porto-de_DE.mo?dl=0
Thanks.
Hi,
In our latest theme you will find the Demo Import option into Porto >> Setup Wizard >> Install Demo and wen you click on any Demo to Install the Popup will open which has 2 buttons Standard Import and Alternative Mode as showing in this screenshot: https://prnt.sc/kg0s3w so if your server requirements meets the minimum requirements of the latest theme then you can import any demo by clicking onto the Standard Import button and if not then you have to click on the Alternative Mode Button it will Install the Demo on your site.
Thanks.
I see a lot of comments with issues using the Safari browser. I’m having the same issues with my site not displaying correctly. If I update the Porto theme to the latest version, should that fix the problem or is it solely a Safari issue? Let me know either way – thanks! -CT
Hi,
If you are running an old version of the theme on your site then please update the theme to the latest version and check your site after deactivating all your site third party plugins and removing the server, site and browser cache hope you will not find an issue if yes then please contact us through our support system so we will solve it for you but remember one thing that Porto is fully Compatible with the latest safari on MAC versions not with the very older versions.
Thanks.
Hi TEAM, I wanna ask what is the best way to change an imported demo theme? I need tips to follow so I won’t have any problem or many pages/posts with the same names.
Hi,
You have to reset your WordPress by using this WP Reset Plugin: https://wordpress.org/plugins/wordpress-reset/ then your imported demo data will be removed from the site and your WordPress will be reset but you will find the theme in the Appearance >> Themes then you just have to Activate the Theme again and Install any Demo as per your requirements, it will not duplicate any of the page, post on your site.
Thanks.
Thanks for your reply, I ‘ve done those steps but can’t install demo any more.. can you help me with this issue?
Hi there,
I am trying to add some color swatches for the products on our shopify store. but I’m having trouble writing this code For regular colors, lets say that its called Royal Blue, then the code I usually add will be “royal-blue.png” and it works perfect.
Now some of the names of the colors on the store have ”/” in them. You’ll see that there are two colors and ”/” in the middle (since these shirts contain two colors) – for example: Heather gray/ Vintage Red.
What do I do when there is a ”/” in the middle of the name?
How will I name this image (Heather gray/ Vintage Red) so that it will recognize it?
Thanks!
Hi,
Sorry to say that but this is the platform for Porto WordPress support not for the Shopify, so please ask your question to the particular platform.
Thanks.
Hello,
I am sorry, but you are trying to change rules not in favor, to make new updates I need to register and make the automatic updates, technically from the development point of view, the worst thing in the internet in general and WordPress specially the automatic updates which bring unexpected problems from bugs, this may work fine for small websites with a couple of pages, but for a serious website the automatic updates should be too far from the developer.
In your latest version I find that I cannot update plugin if not registered which is not practical even so if some people have asked for it, so I do appreciate if you recall this back and provide it the way it was with the theme whether it is directly downloaded or with the theme files.
Kindly provide me a way to update manually or provide me with the additional plugins so I can update them myself.
Thanks,
Hi,
We are always recommended to update the Theme manually via CPanel not with the help of any plugin.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Also this is the demand of the situation, the plugins are coming from the theme package not separately, so you have to activate the theme for using it and the plugins also need the theme activation first then it will be update/Install, this is the Enavto Policy to use the single license of code for the single theme on the single domain so we and also you have to follow the Envato Policy.
Regarding updating the plugins issue can you please contact us through our support system with your site WP Admin Login details so we will check and update the plugins for you.
Thanks.
Hi, when I update Wordpress to 4.9.8, WPBakery page Builder will become very slow and sometimes I can’t open it. Could you help me?
Hi,
Please read about speed in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
You have to turn OFF the WP Bakery elements whcih you have not used on your site from Porto >> Speed Optimize Wizard >> JS Composer & Short codes.
Thanks.
Hi, can I make for color attribute background-image? Or programmatically create input for image and then show if color isnt set.
Hi,
As you know that we have used the Woocommerce Plugin in the theme and Woocommerce have it’s default functionality, so this is not possible with the help of theme or plugin options although you can achieve it by using the third party plugins like I have searched and finds some for you please test one by one and check which will works with your theme.
1 https://wordpress.org/plugins/variation-swatches-for-woocommerce/
2 https://wordpress.org/plugins/color-and-image-swatches-for-variable-product-attributes/
3 https://wordpress.org/plugins/woo-variation-swatches/
Thanks.
Hi, I like you theme but I need to know if you have Greek language. Can you please answere me? Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes we have the latest Greek Language translations files, after purchasing the theme just contact us through our support system so we will provide you the latest Greek translation files of Porto WordPress, then you just have to upload those file to wp-content/languages/themes and then finally you have to select the site language to Greek from WP-Dashboard >> Setting >> General. Your site will will be translated to Greek Language .
Thanks.
Hi, I tried to install the Porto 4.5 theme, but it tells me that incompleted, why?
Stylesheet is missing
Hi,
I think some files of the Theme corrupts while uploading/updating the Theme, Please make true the debug mode and you will find the file name and path which is being corrupted, so you have to update/Install the Theme again via CPanel and if your server requirements meets the latest Theme minimum requirements then you will not find an issue otherwise please make sure that your server requirements must meet the latest Theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and if after that you will find an issue then contact us through our support system with your site WP and CPanel Login details so we will check it for you.
Also please see the latest Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Where did the mini cart icon settings go in header?? 
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hi!
Is there any way for me to change the language into Indonesian (Bahasa Indonesia)? I’ve changed the language for wp and also the woocommerce, but I found several that’s inherent with the theme is not translated yet. Can you provide any translation for the theme, or how to translate it by myself?
Great theme btw!
Hi,
Please download the latest translation Indonesian files attached below and upload it to wp-content/languages/themes and check your site after removing the browser cache.
https://www.dropbox.com/s/1lsj1490xpxiwmh/porto-id_ID.po?dl=0 https://www.dropbox.com/s/gfx4d4yfwl4w8ts/porto-id_ID.mo?dl=0Thanks.
Hi,
It seems it’s using some kind of Google Translate stuff, the translation is kinda rough. I’ll try translating it by myself. But thanks!
Hi,
If you want to translate any word as per your requirements you have to edit that porto-id_ID.po file and change any word as per your requirements and save changes then you have to compile the porto-id_ID.mo file and upload both of the files into the same path and check your site after removing the browser cache you will find it works.
Thanks.
Hi,
Yup. I done that instead, using the po and mo files, changing crucial items so it can suit better.
Anyway another question,
1. I turn on the social tab, but I cannot see the WhatsApp icon even after I put the whatsapp link nor the number. Did I do something wrong? 2. Is it possible to put a custom social media site into the tab? Or probably just change one of the unused social media, then change the icon with the custom one?
Thaks,
Hi,
1. Please paste this below given CSS code to Appearance >> Theme Option >> Skin >> Custom CSS.
For all Posts,Product, and main page.
a.share-whatsapp,
.share-links a{
display:inline-block !important;
}
2. You can change the unused social media icon but with the help of customization in the theme files.
If you have any other issue then please contact us through our support system by clicking the support button given below:
Thanks.
