456 comments found.
I bought this theme cause it include Visual Composer. Does it still includes the new version?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello! I purchased your theme on elements but the visual composer needs to be updated, is not working (it doesn’t load the modules when I open them in the back end of the page) you are providing a theme that is not working if not updated, I now that you don’t provide support but if I can’t update visual composer this is totally useless and you and envato are stealing the customers money. Also all the demo content you show is not available. I like your theme and I would like to use it. Please help! Thank you!
Hi,
don’t worry, the theme works well and over 800 users are using it with a recent version of the plugin without problems.
However since you can’t open a ticket, please for any questions contact us here :
http://support.nicdark.com/pre-sales-questions/Have a good day Bye
when I install the demo gives error. Need help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day,
How do I add background, header image to single post?
Presently, it doesn’t display properly, as shown via the screenshot below. Thank you
https://qsnapnet.com/snaps/t3izfexhggg8ehfHi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day,
Please can you recommend how I can add stripe to theme, as a payment option.
Because my client uses only stripe and the theme was purchased with assumption that stripe was part of the payment option.
If there is no way to add stripe, can a refund be given?
Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good day,
I have opened a ticket and support cannot help but saying I should get external help or wait, without a time frame, and I cannot wait indefinitely.
Thank you
Hi,
perfect! So try to follow the advice of the support team.
Have a good day Bye
Since support cannot help, can I get a refund.
Thank you
Hi,
the support team has helped you in your question, as you said in the previous comment they have advised you to ask to your developer to add the functionality you want or to wait for the functionality to be developed by our team in a next update of the theme. Since you are requesting a feature that is not included in the theme and is not shown in our demo, it seems to me that the support team has responded well to your question and helped you.
Have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
Hello . Just a few questions before I decide to buy:- 1. Can I easily add social media share buttons to causes and events 2. is there a volunteer login or is this the same one for donors also 3. Will the demo import give a website setup just as the demo 4. Can the demo pictures be used or are they copyrighted 5. Is Paypal payments included in setup for donations 6 Is it possible to see the theme documentation which will give a better feel for features or at lease some screenshots of the dashboard 7. Is there a facility for testimonials
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day
Bye
Trying to get pre-sales questions answered but no reply from the link http://support.nicdark.com/pre-sales-questions/
I sent two request but no reply ?? Not a good pre-sales indication !!
Hi,
this is very strange ! Usually our pre-sale team is very fast, however this is a holiday period so this could be the problem.
Don’t worry you will receive your answer as soon as possible.
Have a good day Bye
Hi,
we have already replied to you, please contact us through email or check your spam folder if you didn’t see our answer.
We also have the proof that we have answered to you if you want 
Have a good day Bye
Guys… this is painful. I dint get any email from any of the three requests I sent. I am getting the Envato notification but no direct email. What email address are you using ? Do send the proof also so I can see where the problem is. The correct email is stephen@propertyshopzambia.com
Hi,
we have your email on another domain techmarketingedge.com, however I will send our answer again immediately on both emails. I hope this time it arrives.
Have a good day Bye
Hello! It says on this page that the theme was last updated on june 27th 2018. Under updates it mentions 06/06/2017. Are you planning anymore updates?
Hi,
yes sure, it is correct.
This theme will be constantly updated all this year.
Have a good day Bye
Hi,
If I scroll down on the “Item details” tab, I see the following (so no updates since june 2017…
UPDATES: 1.1 ( 06/06/2017 )
- New plugins versions included 1.0
- Initial Version
Hi,
do not consider that section, now we’re going to remove it. Theme updates include updates to plugins included.
Have a good day Bye
Hello,
I have a question about the updates. It says here that the theme was updated on november 5th 2018. I downloaded the files, but it still says version 1.1 in the readme.txt document. I installed this version over a year ago?
Where are the updated files? It looks like the theme is never updated!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I set up a PayPal donation on a cause. Did a test payment and it went through successfully. However, it does not update the amount on the causes page. It still says $0 has been donated. What’s up with this and how do I change it manually?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Is credit card payment can be use on donation form.? Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/ Thanks and have a good day Bye
Hi there i’ve downloaded this theme from my envato account, i was wondering how do i integrate my own payment gateway with this theme eg: using woocommerce or eft etc… i’m from South Africa so we don’t really use paypal so i would like to remove that option.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi i cant find the purchse code to log into support as ive got it off elements envato, what do i do next because i really need to know about custom payments other than paypal
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-Elements Have a good day ByeHi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
I am looking to buy this theme
1. Can I use this in India? 2. Which payment gateway will support Indian Currency? 3. Is this include donors dashboard? 4. Can I generate donations report monthly and yearly?
5. Can you give me access of demo to check back-end working of donors plugin?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/ Thanks and have a good day Bye
Interesting with this theme and plugin featured. But there no category as per crowdfunding most people need it to search. Would like to know your feature plan future or in the next update and people can see here your plan review. In your Travel Creative theme, there are many feature included for only $49 as you sale. Feature included such as wpml, search filter, revo slider, and many more. See at : https://themeforest.net/item/love-travel-creative-travel-agency-wordpress/7704831?s_rank=21 You sale this theme included few plugin is $54 but poor feature. There is no Category as per causes, no search crowdfunding filter, wpml, other payment i.e crypto.
However, .your theme is good also in basic feature. No bad. But hope your feature will add asap.
Thanks and waiting your next level.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/ Thanks and have a good day Bye
You sell your product’s here as you should answer here for the basic asking. If technical asking, of course we should send you ticket as already buy your product from here.
This asking above just basic that people can read and knowing what you answer without hide or masking before buy for convenience features. Thanks.
Hi,
we have a dedicated team to answer these questions. A team that has better skills and can give you more precise directions.
Have a good day Bye
Hi I have open a support ticket but still now did not get a email. When I can get the email?
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
can i add strip payment option were it say Offline Pyament and Paypal Payment
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/ Thanks and have a good day Bye
hi, i have this theme from elements, i have installed but have problem with header color in home 1, not appear like as demo, how i can set it? it show white and not possible read menu
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
hi, pre purchased question
Can i use another payment integration like PayU or Stripe instead of paypal for the donation systemThank you
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
I have a error to install plugins Warning: sprintf(): Too few arguments in C:\xampp\htdocs\famecol\wp-admin\includes\class-bulk-upgrader-skin.php on line 150
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello I have problems with the import of the demo, it tells me that it is in the import files folder and I can not find it there, could you help me please?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I’ve gone through all the installation steps and all I’m seeing are shortcode everywhere. This is also on top of the fact the download did not come with Visual Composer (WP baker) activation and I had to purchase this
Please advise,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
