679 comments found.
Hi
Please submit a ticket. We do not support here. Thanks!
Thank you for your quick response. I haven’t worked on this product for several months. My support is expired already. Is there any more detailed documentation about this? You should have listed it on your documentation.
You can type the SKU or name of products for searching
hi, when i upload theme, demo importer option is not coming in dashboard please help.
Hi Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Dear my support has expired. And your extend support seems like theme is only for 20$ and support is 40$
Hi,
This is the terms of themeforest. You need to review an extended support. We do not support here or via email. Our supporters will support for buyers via our support system. Hope that you understand. Thanks!
Hello Tech Support, on your next update, can you set icon to image on the home page Categories Tab? We couldn’t find our icons in your suggested icons. On your Vertical Menu we can use IMAGE, but for each category tab you don’t have Image option but only icon library. Thank you.
Hi,
OK, let me review
Hi,
According to the comments, the theme have speed issue. Any chance you’ve had it improved? Nowadays, speed is one the of keys for user experience and search engine optimisation, and so become one of the biggest concern when picking a theme.
Thanks, Andrew
Hi,
We have updated the theme. There are many issues that effect to the speed of site.
You can buy and our supporters will guide for you.
Thanks!
Problem Mail Chimp API Key. How can solve this Problem.
Hi,
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I created a mega menu with one column, but the width cover 100% of the page. How can I do to reduce the width?
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there, Our supporters will guide for you.
Many thanks for your patience! Jim
Why Mega menu padding is not working. http://complete1.bdtopshop.com/
Hi,
Maybe, you updated wrongly something.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
the theme is making lot of problems on siteground hosting with 3 CPU Cores 6GB Memory 60GB SSD Space 5TB Data Transfer latest version of WordPress and woocommerce and your theme keep getting : Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at port 443
there is makor problem with the theme and woocommerce cause if i go to default theme all is ok
Hi,
You have not bought our theme yet. Where did you download the theme?
You should buy it then setup the latest/updated version for your site.
Thanks Jim
i am the developer of sami2006s . also changelog is not working https://kuteshop.kutethemes.net/changelog.txt
Hi,
Please try this URL: https://kuteshop.kute-themes.net/changelog.txt Thanks for your comment!
Hello , i have issue Service Unavailable 503 and still my site down , i updated to latest version for theme and woocomerce plugin. Thaks
Hi,
Maybe, you updated wrongly something.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
Hi my thumbnails product image are not showing can you help . my website is mamdeals.com
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
Where is your Changelog..? We have been receiving emails from Envato that you have updated the theme but when checking at your Envato Page, no any working Changelog. How do you expect we can be aligned with your updates..?
Hi,
So sorry! Please check it again. Thanks!
hi. in new version vertical menu show only when with hover … how i can fix this problem?
Hi,
Could you take one screenshot?
sure : http://prntscr.com/kfnif2
can you please help to solve this problem ? http://prntscr.com/kfnif2
Hi,
That’s strange! It is still OK. Could you submit a ticket and provide for us the admin login plus one FTP account. Our supporters will double check for you.
Thanks!
hi. please give me a css code that i enter to my custom css. i can’t send ftp access.
Hi,
Please submit a ticket. Our supporters will check and reply to you. We do not support here. Hope that you understand. Thanks!
Hi,
You can configure it here: https://prnt.sc/kgex2s It is not a bug. You only need to select which demo that you want to show the vertical menu.
Thanks!
my footer background all of a sudden is appearing white although I am using footer template 2, which has a background image and some background colors, any assistance on what is happening?
Please using your purchase code to login to our support system, Our supporter will guide you!
Violet,
Please I have purchased new support and sent you a ticket to your support team, waiting for a response
Hi,
OK, our supporters will check your ticket and reply to you very soon. PLs follow the ticket system.
Thanks Jim
ok, following it, still no reply yet
When you posted the ticket, it was night here. We are checking. So do not worry!
I am currently using Kuteshop Version 3.1.2 but have realized you have released Kutetheme Version: 1.8.1, what are the differences cos it is not a direct update and things get messed up when I try to switch. It is so confusing using this theme now
Hi,
It is OK when you use version 3.x. And you should keep this version.
About version 1.8.x, there are some buyers who do not want to update the theme from 1.8.x upto 3.x. So we still support both of these version.
Regards Jim
Hi, i have few issues in your theme, can you please fix all of them? Thanks, 1. i cannot copy + paste text in main search area. 2. in Search if i find SKU code for any product it shows me nothing in result. 3. icons has glitch in vertical menu in my website, it shows in few menus, can you please take a look and fix it. 4. When i add attribute in products it shown in description area, not after products prices as drop down. My website is onyza.com.
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
I recently updated the theme to the latest version (from themeforest), however the Kutshop Toolkit plugin is no longer working. It states that a newer version (version 1.3.5) is required for the theme. I have uploaded using the pre-packaged plugin, but the error is still the same (newer version is needed for the theme) What is the solution?
Hi,
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Jim
Is possible change the icon categories?
Yes, you can do it!
Hello Tech Support, I updated this theme to your version 3, but the vertical menu is not show up any more (https://elaboutlet.com). I checked Kuteshop -> Theme Options -> Vertical Menu Setting -> the Vertical Menu Always Open is not your original “Always On”, but let me choose “Selection Some Options”. I didn’t see Vertical Menu, but all pages.
Please help on this issue. Also, is your plugin “Ovic Import and Ovic VC Addon” are necessary? Since I don’t need to import anything now.
Thank you
OK, let me double check and reply to you
And you should used the bought account to post a comment. Thanks!
It’s not a bug. You can configure it here: http://prntscr.com/k9f1c5
Thank you for your reply. I accidentally this accounts asked this question. Yes, I bought your theme with my another account. I have sent you an email about it. Sorry for the confusion.
OK np. Next times, pls submit with a correct account. Thanks!
hello. 2 issus : 1- in new version vertical menu don’t show ! only show when click on categoris … how i can fix this ? 2- in category pages exist an image in 720 px , how i can edit this?
Hi,
1. Could you send me one screenshot pls, bcos I checked and it is still OK.
2. Pls submit a ticket, our supporters ưill guide for you.
Thanks Jim
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket, our supporters will guide for you.
Many thanks for your patience!
Hi, hope you guys are doing well
1. how can i make Email filed optional on Woomcommerce checkout fields 2. also please let me know how can i disable some order form field from woocommerce checkout form filed like Last name or company name or any other filed
waiting for your earliest response
Hi,
This is the customized tasks. You can use our customized services.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a offer there.
Many thanks for your patience!
