23207 comments found.
I’m getting a “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” error on both WPBakery Visual Composer and Revolution Slider after the latest update. Slider Revolution is now completely broken on our site and this is urgent. How to fix the issue?
Hi,
You are facing the issue because of WPML Plugin, the same issue reported here by one of the WPML Customer here: https://wpml.org/forums/topic/pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-4/
Please read and follow the instruction written in the above-given Link thread or contact with the WPML plugin support they will fix it for you.
Thanks.
Hello – we do not have WPML plugin in use and hence reinstalling it, as described in the linked thread, wouldn’t help. We’ve also tried updating the Porto-included plugins with all other plugins disabled, and receive the same error. Additional threads found on google suggested trying to install the failing plugins separately and/or with an FTP update, but it can’t be done in this case since these two plugins come inside Porto, and we don’t have access to their separate .zip update files since the update is done from inside Porto.
So this didn’t help, what else could be causing the issue?
Hi,
Then please contact us through our support system with your site Wp Admin Login details so we will check and try to solve it for you.
Thanks.
I’ve sent a ticket with details. Hope it will be picked up soonest, our site is completely broken currently due to this issue.
Hi,
Please wait now because Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
I just update to the latest version 4.6 from 4.5. The Visual Composer doesn’t work on the frontend anymore. It has a whitescreen with a cloud in the middle overlayed on the background. How do I fix it ?
Hi,
I have tested it at my end and it works perfectly at my end please see this screenshot: https://pasteboard.co/HyMrcb2.png it must be any third party plugin confliction issue at your end, so please check once after deactivating all the third party plugins on your site and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hey. I´m planning to buy your theme. But I have to know if it is possible to combine a one page with an online store? The visit should have the possibility to add items directly into card! Thank you in advance!
Hi,
First of all thanks for showing your interest in Porto WordPress.
If you want to set your online store with only one page you can use our Porto WordPress theme and set only the shop page for your site and delete all the other pages as per your requirements.
Yes, the visitor has the possibility to add items directly into the cart by clicking on the Add to cart button on the shop page.
You can check our all Live Pre-built-in Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
hi, after the last updates the infinity scroll in shop page doesn’t work anymore and the page has strange warning plz check this link
http://ec2-54-93-253-106.eu-central-1.compute.amazonaws.com/product-category/bras/Hi,
I think it is any third party plugin confliction issue at your end, so please check once after deactivating all the third party plugins on your site and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site.
or it may be the Customization issue at your end that you did in your site.
If your issue will not solve then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
I see new HTML Blocks under WP Porto Child Theme Options > General – where do I find the documentation on this? Hoping to use this to insert existing block I created ‘call-to-action’ so it will show in banner on all pages by default unless the page/post already has defined banner.
Hi,
The HTML Blocks under Appearance >> Theme Options >> General, is the latest new feature of the Porto WordPress Theme.
If you want to show any of the Block at any section of your site and on the complete site then you have to use the HTML Block feature.
It is simply like the Global Block, means if you set the Block for the top section then that particular block will show on your complete site pages/posts top section.
You have to create a block as per your requirements under WP-Dashboard >> Blocks and then copy that particular block HTML/Text like showing in this screenshot: https://pasteboard.co/HyMhm4i.png and then go to Appearance >> Theme Options >> General >> HTML Blocks and paste it at any section as per your requirements, then that block will be showing on the same place on your complete site.
And as per the documentation is concerned, we are working on the documentation updation and soon you will find an update documentation as well.
Thanks for your understanding.
Would be MUCH BETTER if you did this the other way around – instead of “HTML Blocks” as you have them you should consider instead having “Global Default Blocks” and have the same drop-down and options you have for Banner Type in View Options on pages/posts/categories – this way we can still have simple HTML blocks if we want … but will also allow us to use all the benefits of Blocks such as using Shortcodes and WPBakery Page Builder – plus we will only ever need to edit it in one place.
As-is, without this I have been adding Banner Type blocks to each affected page, each post category, and all posts with Porto Theme options > Post > Single Post > Global Banner Block (so many places to change and then we have to remember this when adding new pages and categories – I always forget this and my clients never know how to do this on their own…!)
Hi,
This is the newly introduced feature in Porto WordPress and we respect your and our all customers suggestion/feature requests and I am forwarding your suggestion as a feature request to our development department then they will look through it in next coming updates of the theme.
Thanks for your understanding.
I have 31 websites using Porto. You absolutely have to make updating easier. This is crazy.
Seriously do you know how long it takes to upload the Porto folder to an FTP server? Now imagine having to do this 31 times. It literally takes me an entire day to update my websites. This MUST BE FIXED. I never had an issue losing settings when updating through Wordpress when you had that functionality. You must bring it back!
Hi,
Sorry to say that but the automatic update process of the theme removes all the Customization of the customers sites that is why we switched it to manual update, now manual update will not affect on the Customization of the customers sites.
But I am forwarding your suggestion as a feature request to our development department then they will look through it in next coming updates of the theme.
Please try to update the theme via CPanel by following the steps given below hope you will not find an issue and also it will not take more than 3 minutes to upload the theme on the server if your server requirements meet the theme minimum requirements.
First of all please take the complete backup of your site/theme current version and then make sure that your server requirements must meet the latest theme minimum requirements.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Where to find the Shop 18 and 19 demo? Version 4.6.0 (8.11.2018) + Added shop 18 demo + Added shop 19 demo
Hi,
Please check our Live Shop 18 & 19 new Demo’s by clicking on the below-given links.
1. Shop 18: http://www.portotheme.com/wordpress/porto/shop18/
2. Shop 19: http://www.portotheme.com/wordpress/porto/shop19/
Thanks.
Hi support!
When I create a page, I get this error, please show me how to fix it. “Failed to load plugin url: http://icdiaquarium.com/wp-content/plugins/porto-functionality/shortcodes/assets/tinymce/porto_shortcodes.min.js" https://thumuadonghohieu.com/wp-content/uploads/2018/08/allow-to-load-plugin.jpg thank you!
Hi,
Can you please make sure that you are using the latest version of the theme and plugins and also please make sure that you have deactivated/delete these 3 plugins: (Porto Widgets, Porto Shortcode, Porto Content-Type) and the answer you will find in the below given note.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.And also please make sure that your server requirements must meet the latest theme minimum requirements hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Suggestion… Can we have some new business demos rather than more shop demos.
Also a feature under theme options for google analytics code would be great.
Also 1 click update feature would be a lot better than the current methods of updating.
Hi,
1. Thanks for suggestion 
I’ll forward your suggestion as a feature request to our development department and they will look through it in next coming updates of the theme.
2. You can add the Google Analytics code into Appearance >> Theme Options >> JavaScript code there you will find two text boxes one for adding code into head and other is adding code into body so it is up to you that where you want to use the code.
3. Sorry to say that but 1-Click update of the theme creates trouble for lot’s of Customers who did Customization in the theme files and 1-Click update removes/overrides all the Customization for the customers so that is why we always recommended to update the theme manually.
Thanks.
Thanks for the reply. Would it be possible to know if there is a way to open social links like facebook, rss etc in a new window? Social in the widgets and in the theme appearance settings.
Also is there a way to set default no mobile sidebar, I have changed the settings but it still shows up and have to manually change the setting on each page. Thank you once again.
Hi,
1. If you want to open the social widget in a new window tab then please go to Appearance >> Widgets and use Porto follow us widget and set it as per your requirement, it will open the particular social rss in a new window tab.
2. Please go to Appearance >> Theme Options >> general and set the ‘Show Sidebar in Navigation on mobile’ to No, hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hey how can I change the distance between the banners and the bar with CSS I’ve already tried, unfortunately, nothing happens
https://www.mdua.shop/Hi,
Can you please provide me the screenshot of the distance you want to remove for my better understanding.
Thanks.
Hey how can I send an screenshot
Hi,
Please take the screenshot of your issue on your computer and then share it with the Live URL by uploading the screenshot here: https://pasteboard.co/
Or contact us through our support system and share the screenshot there with us.
Thanks.
Hi,
Now your site is not working at my end can you please contact us through our support system so we will check and solve it for you.
Thanks.
Good afternoon. Can you tell me how I can update my porto? I have version 4.5 installed, I have an update to version 4.6. How is the new version of the theme installed?
Hi,
Please Login into your Theme-Forest Account and go to Downloads and download the Porto Theme Latest all files onto your Computer and extract that file into your Computer you will find the Theme Files folder in it and in the Theme files folder you will find porto.zip file which is actually the latest Theme.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Hope you will not find an issue of yes then contact us through our support system so we will check and solve it for you.
Thanks.
Thanks. It worked. Only there is one unpleasant moment. After the update broke the search, the appearance. When I installed version 4.5, there was the same problem. Your experts have corrected something and everything began to be displayed normally. Write what you need to do to make the search appear correctly. So that I can make these adjustments myself and not contact support after each theme update. Thanks.
https://медстандарт.comHi,
We have solved that search bar issue in our latest release and also your providing Link works perfectly fine at our end please see this screenshot: https://prnt.sc/khdfz6 it must be the cache issue at your end.
Thanks.
Cleaned the cache and everything was fine. Thank you!
Sound’s Great!
&
Most Welcome
We have just purchased this theme, and have imported the demo content, i’m just working through changing the skins in the theme setting, some of the changes aren’t updating. It looks like it’s not regenerating the css files (skin_1.css, skin_rtl_1.css) in /home/sites/1a/a/a0118024a3/public_html/wp-content/themes/porto/css. Any ideas?
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files in it hope your issue will solve if not then please contact us through our support system with your site WP Admin and Cpanel Login details so we will check and solve it for you.
Thanks.
Ok thank you – the site updated the style sheet in the end and everything was perfect. I’ve just login 6 hours later and I installed the Porto shop theme 2, it has now lost all of the header and footer that was installed and all the Custom CSS, many hours of work, how do I get this back with out having to start from scratch? Has there been some sort of automatic update??
hi,
If you have the backup of your site with the Custom CSS code that you have inserted into your site then please ask your hosting provider to run that backup for you, otherwise it is not possible to get it back that has been lost.
And no there has been no any sort of automatic update.
And if you are facing any kind of issue then please contact us through our support system with your site WP Admin Login details so our Technical Experts check the issue for you and provide you the best solution for that.
Thanks.
Hi there,
My Woocommerce plugin gives me this message:
“Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
When will you update this? I have not started using the site for sales or anything yet so I can replace Woocommerce template files without worrying about losing data. It explains how to update the templates myself and its a very lengthy process that I dont really understand but I am assuming you are not selling the theme now still with outdated Woocommerce template files are you? Can I just re-download the theme or how can I get updated template files?
Hi,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Thanks for your understanding.
I get this error when I want to activate the theme, what could be happening?
http://www.amur.com.ar/esp/wp-admin/themes.php?action=activate&stylesheet=porto&_wpnonce=4ff22beb8cHi,
Can you please let me know that which PHP version your site is using ?? And please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here:
http://www.portotheme.com/wordpress/porto/documentation/Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you.
Thanks.
Hi, I added a flickr widget, below it appears a link “View stream on flickr” how do I remove that link which says “View stream on flickr”?
Hi,
Can you please share the URL of your site where you want to remove the text.
Thanks.
Thank you for the quick reply, URL is https://www.nshishiattorneys.co.tz/about-us-basic/ I want to remove text under widget “View stream on flickr”
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.wpb_flickr_widget p.flickr_stream_wrap {
display: none !important;
}
Thanks.
Thank you very much. It worked.
Sound’s Great!
Hi, I’ve lost the separators between the My Account | login | Register. How do I get them back?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .top-links>li.menu-item:after {
content: "|";
font-weight: 300;
position: relative;
top: -1px;
font-size: 0.95em;
opacity: 0.8;
margin: 0 10px 0 5px;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thx for the feedback. Code did not work, however, you specified header which directed me to the Appearance >> Theme Options >> Skin >> Header >> Hide Top Menu Seperator.
Thanks for the support.
Hi,
So, it means your issue has been solved?
Thanks.
Resolved, thank you.
Sound’s Great!
Hi, I have Shop demo 2 running as was wondering if I can centre align the menu items rather than having them left aligned? thanks
Hi,
Please go to Appearance >> Theme Options >> Menu, you will find an option to show the Main Menu Align, just change it to Center instead of left.
Thanks.
Thank you. After doing this, all padding surrounding the menu items disappears. How do I add spacing to the left and right of each menu item?
Hi,
Can you please share your Live site URL with us here?? So I’ll check it for you.
Thanks.
Do you have a support email rather than adding my site URL here? Also, I’ve removed the Left category menu which shows next to the banner slider. Can I stretch this to fit the container?
Hi,
Please contact us through our support system by clicking on the support button given below.
Thanks.
Just opened a support ticket. thanks
Hi,
Now please wait once your ticket will resolved you will get the reply of your ticket.
Thanks.
Hi,
In Breadcrume, is there an easy way to add logo ?
Like this : <<Logo.image.PNG>> home / my_super_page_title
Regards
Hi,
Sorry to say that but there is no option in the theme for that you have to do it with the help of Customization.
Thanks.
Oh ok thank you so I suppose I need to modify the file breadcrumb.php
Hi,
Yes, you have to modify the breadcrumb.php file.
Thanks.
Hi , would you please let me know , when will you release new update version ? it is almost one month without any update . some plugins are now outdated ( visual composer and … ) Thanks
Hi,
Our development team is working on the theme update and soon you will find an update of the theme releases until that please be patience, and the latest WP Bakery and RS and all the other plugins are already included in our last theme update version 4.5.0.
If you have an issue then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Parse error: syntax error, unexpected ’.’, expecting ‘)’
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home1/balawwum/shop.thelearnedfriends.com/wp-content/themes/porto/inc/plugins/plugins.php on line 24 got that after installing theme
Hi,
Can you please let me know that which PHP version your site is using ?? And please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here:
http://www.portotheme.com/wordpress/porto/documentation/Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you.
Thanks.
5.6
Hi,
Ok then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you.
Thanks.
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