23241 comments found.
Hi, Contact Form 7 set up successfully, the test form shows that the mail has been sent, but my mailbox did not receive mail, my mailbox is normal, I did a lot of, can not succeed, can you help me? Thank you
Hi,
Check your spam. It usually puts its in spam until said otherwise. Because its filling in the email from which it sends instead of actually sending from that mail, so email providers think its spam and also please see this link: https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
Thanks.
Hello.. I found that latest version has some changes to the infinite scroll functionality. 4.5.0 was working great but now the loading icons appear into the footer area, 30px to low on every page. Also tested on a new clean install.
I switched my site to use the load more option but this now conflict with a plugin i am using to load Recent Viewed Products below the archive loop, so it will not load any new products, just showing Loading….
When i disable the recent viewed plugin the load more option works but it is very slow. Not at all that fast as the infinite scroll option.
Hi,
Yes, we have updated infinite scroll library in the backend in our latest release 4.6.0 and I have tested now at my end and finds the same problem that you are facing while using Infinite Scroll, the loading icons appear into the footer area, 30px to low on page, so I am forwarding this to our development department and they will fix in it next coming update of the theme so until that please be patience.
And regarding Load More button I have also tested it at my end and it works perfectly with the same speed as infinite scroll has.
Thanks.
Well i had to move back to 4.5.0.. I could not get the load more option to work properly, it was very slow on categories with many products and when logged in as admin the problem was even bigger. Now using 4.5.0 and it seems to work ok, still a little slow if many products/many pages etc. but atleast it is stable and does not hang up.
Also 4.6.1 filled my debug logs with 3MB of php notices about pagination in just a few days.
Hi,
As I already told you that I forwarded this to our development department and they will fix in it next coming update of the theme so until that please be patience.
Thanks.
is it possible when i click add to cart button in product page there will b a pop up like home add to cart button
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Sorry to say that it is not possible. There is no option in the theme to do that.
Thanks
I need to edit the carousel of products; I need to build custom carousel item design, it will have the same details but different design.
How can I do this?
Guide me into this please.
Hi,
Can you please provide me the screenshot of the particular carousel and also the name of the particular carousel so that I’ll check and provide you the solution for that if possible.
Thanks.
Hi,
Thanks for your reply.
Any carousel should be fine, I want a carousel of woocommerce products to be designed manually, not a ready design like this image at http://tinypic.com/view.php?pic=25995yo&s=9 If this is not possible with Porto, is there any plugin or code you suggest for this?
On the other hand, I also used interactive banner 2, but again need to change design of the banner, anything that works fine better than the interactive banner would be fine even with an additional plugin or even a code.
In the interactive banner, there are 2 locations to put text on it, the image at http://tinypic.com/view.php?pic=fwr31i&s=9 , when the banner is hovered, a semi black will show as well as the top right box for text will reverse colors, it becomes black background and white text.
Please guide me into this.
Thanks and regards,
Hi,
Sorry to say that but WP Bakery elements the carousel and interactive banner has it’s default designs so if you want to change the design of those elements you have to do it with the help of Customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks for your understanding.
If you just guide me where to start, in which files, I can do changes to code.
Hi,
You can Customize those elements by going into wp-content/themes/porto/inc/plugins/porto-functionality/shortcodes/shortcodes and finds and edit and Customize as per your requirements.
Thanks.
Thanks for your answer, I will look into this in the next few days.
Currently, I need your help in “Interactive Banner 2”, it adds the transparent overlay color which is cool, but what if I want to use an image for the overlay?
If you could provide me with codes, I can add to the extra class field in the banner plus any CSS additions to the theme or even to any CSS file.
Please guide me into this.
Thanks a lot.
Hi,
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
This was already suggested, I won’t be able to go for paid customization for now, but at least guide me if there is a CSS class that I can use in the extra class fields as mentioned in my previous reply.
Thanks,
Hi,
You want to use an image for the overlay and there is no option in the element for that, and it is only possible in changing/customizing the code in the core element files, this is not only possible with the little CSS.
Thanks for your understanding.
Hello. In mobile (android) /cart/checkout/ does not include postage!!!
Error fixed, thanks
Sound’s Great!
That you have solved your issue by yourself 
Hello. I downloaded the latest version and did not find the “porto-child”. I tried using the old version of “child” but it does not work. How do I proceed?
Hi,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Hey! After uploading and turning on your theme I got error:
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/ocm24/domains/nowa.ocm24.pl/public_html/wp-content/themes/child-theme/inc/plugins/plugins.php on line 24
how I can fix this?
Hi,
Can you please let me know that which PHP version your site is using ?? And please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here:
http://www.portotheme.com/wordpress/porto/documentation/
Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you.
Thanks.
Hey!
I’m using PHP 5.6.31 and MySQL 5.6, Wordpress 4.9.8. I also set manualy memory limit in wp-config.php and .htaccess on 256MB. Without success. I will try to send you all accesses using this support forum
Hi,
Sure we will find an solve the issue for you but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience now once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Hello,
ive one question.
In product category listing type there is an option to show both subcategories and products in the archive category. Is there an option to separate subcategories from products?. Like in another div or block.
Thanks.
Hi,
Sorry to say that but this but this is not possible with the help of Theme Options this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com.
Thanks for your understanding and contacting us.
Have a great day.
Hello again, my site URL is https://www.nshishiattorneys.co.tz/about-us-basic/ I have added a Flickr Widget. But unfortunately my ISP does not allow us to view flickr site. Which means I can not view flickr photos stream on my side. and in the URL I just see blank on flickr widget. Please help is there any other alternative where I can add a photo widget like that of flickr widget?
Hi,
If your ISP does not allow you to view Flickr site then it is your ISP issue so please contact your ISP and also there are a lot of WP Bakery Elements which will help you to show the photo widget like that of Flickr widget on your site, you can check/test “Image Gallery, Image Carousel, Porto Image Frame, Porto preview Image, Porto InterActive Banner, Media Grid, Masonry Media Grid…. etc.
So please try one by one and check which one suited in your condition.
Thanks.
Hi, we don’t want the optional plug-ins. Is there any chance you can make the “Dismiss this notice” actually work instead of re-directing to the installer.
Hi,
Yes, if you want to hide this notice you should edit the wp-content/themes/porto/inc/plugins/plugins.php file and comment the plugin which do you not want to install or give notice.
Thanks.
Hello. Please i realized shop featured image don’t appear when link is shared across social apps etc… only the favicon shows
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi guys , i cant find the way to change the images of the banner in the shop page, can you tell me where is the option?. in this page (shop) the WPbakery dont work
http://oi64.tinypic.com/124d205.jpgHi,
Sorry to say that but I am unable to see your providing screenshot and please go to wp-dashboard >> pages and finds and edit the shop page after editing shop page scroll below you will find the view options and in view options you will find content top option in which you will find a block slug name which means that the particular section is coming from thee blocks so now you have to go to wp-dashboard >> blocks and finds the particular block and edit it and change anything as per your requirements.
hope it will solve your issue if not then please contact us through our support system.
Thanks.
Hi,
Can you tell me how to make font-weight : 700 for footer heading ?
Whatever I try there is the inline css in the <head> who override every of my css custom rules. Even when I use thème option.
Regards
Hi,
Please provide us your Live site URL and also the screenshot of the heading you want to make the weight 700 so I’ll provide you the Custom CSS for that.
Thanks.
Hi, the search bar was bigin the 4.5 version and after the 4.6 update it already big ! Why do not make directly a revised version of the yith .php file in the 4.6 ?
Hi,
Can you please share your Live site URL with us and also the screenshot of the issue.
Thanks.
I’m getting a “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” error on both WPBakery Visual Composer and Revolution Slider after the latest update. Slider Revolution is now completely broken on our site and this is urgent. How to fix the issue?
Hi,
You are facing the issue because of WPML Plugin, the same issue reported here by one of the WPML Customer here: https://wpml.org/forums/topic/pclzip_err_bad_format-10-unable-to-find-end-of-central-dir-record-signature-4/
Please read and follow the instruction written in the above-given Link thread or contact with the WPML plugin support they will fix it for you.
Thanks.
Hello – we do not have WPML plugin in use and hence reinstalling it, as described in the linked thread, wouldn’t help. We’ve also tried updating the Porto-included plugins with all other plugins disabled, and receive the same error. Additional threads found on google suggested trying to install the failing plugins separately and/or with an FTP update, but it can’t be done in this case since these two plugins come inside Porto, and we don’t have access to their separate .zip update files since the update is done from inside Porto.
So this didn’t help, what else could be causing the issue?
Hi,
Then please contact us through our support system with your site Wp Admin Login details so we will check and try to solve it for you.
Thanks.
I’ve sent a ticket with details. Hope it will be picked up soonest, our site is completely broken currently due to this issue.
Hi,
Please wait now because Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
I just update to the latest version 4.6 from 4.5. The Visual Composer doesn’t work on the frontend anymore. It has a whitescreen with a cloud in the middle overlayed on the background. How do I fix it ?
Hi,
I have tested it at my end and it works perfectly at my end please see this screenshot: https://pasteboard.co/HyMrcb2.png it must be any third party plugin confliction issue at your end, so please check once after deactivating all the third party plugins on your site and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hey. I´m planning to buy your theme. But I have to know if it is possible to combine a one page with an online store? The visit should have the possibility to add items directly into card! Thank you in advance!
Hi,
First of all thanks for showing your interest in Porto WordPress.
If you want to set your online store with only one page you can use our Porto WordPress theme and set only the shop page for your site and delete all the other pages as per your requirements.
Yes, the visitor has the possibility to add items directly into the cart by clicking on the Add to cart button on the shop page.
You can check our all Live Pre-built-in Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
hi, after the last updates the infinity scroll in shop page doesn’t work anymore and the page has strange warning plz check this link
http://ec2-54-93-253-106.eu-central-1.compute.amazonaws.com/product-category/bras/Hi,
I think it is any third party plugin confliction issue at your end, so please check once after deactivating all the third party plugins on your site and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site.
or it may be the Customization issue at your end that you did in your site.
If your issue will not solve then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
I see new HTML Blocks under WP Porto Child Theme Options > General – where do I find the documentation on this? Hoping to use this to insert existing block I created ‘call-to-action’ so it will show in banner on all pages by default unless the page/post already has defined banner.
Hi,
The HTML Blocks under Appearance >> Theme Options >> General, is the latest new feature of the Porto WordPress Theme.
If you want to show any of the Block at any section of your site and on the complete site then you have to use the HTML Block feature.
It is simply like the Global Block, means if you set the Block for the top section then that particular block will show on your complete site pages/posts top section.
You have to create a block as per your requirements under WP-Dashboard >> Blocks and then copy that particular block HTML/Text like showing in this screenshot: https://pasteboard.co/HyMhm4i.png and then go to Appearance >> Theme Options >> General >> HTML Blocks and paste it at any section as per your requirements, then that block will be showing on the same place on your complete site.
And as per the documentation is concerned, we are working on the documentation updation and soon you will find an update documentation as well.
Thanks for your understanding.
Would be MUCH BETTER if you did this the other way around – instead of “HTML Blocks” as you have them you should consider instead having “Global Default Blocks” and have the same drop-down and options you have for Banner Type in View Options on pages/posts/categories – this way we can still have simple HTML blocks if we want … but will also allow us to use all the benefits of Blocks such as using Shortcodes and WPBakery Page Builder – plus we will only ever need to edit it in one place.
As-is, without this I have been adding Banner Type blocks to each affected page, each post category, and all posts with Porto Theme options > Post > Single Post > Global Banner Block (so many places to change and then we have to remember this when adding new pages and categories – I always forget this and my clients never know how to do this on their own…!)
Hi,
This is the newly introduced feature in Porto WordPress and we respect your and our all customers suggestion/feature requests and I am forwarding your suggestion as a feature request to our development department then they will look through it in next coming updates of the theme.
Thanks for your understanding.
I have 31 websites using Porto. You absolutely have to make updating easier. This is crazy.
Seriously do you know how long it takes to upload the Porto folder to an FTP server? Now imagine having to do this 31 times. It literally takes me an entire day to update my websites. This MUST BE FIXED. I never had an issue losing settings when updating through Wordpress when you had that functionality. You must bring it back!
Hi,
Sorry to say that but the automatic update process of the theme removes all the Customization of the customers sites that is why we switched it to manual update, now manual update will not affect on the Customization of the customers sites.
But I am forwarding your suggestion as a feature request to our development department then they will look through it in next coming updates of the theme.
Please try to update the theme via CPanel by following the steps given below hope you will not find an issue and also it will not take more than 3 minutes to upload the theme on the server if your server requirements meet the theme minimum requirements.
First of all please take the complete backup of your site/theme current version and then make sure that your server requirements must meet the latest theme minimum requirements.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
