88 comments found.
Can you make more offten updates? The WPBakery Page Builder in your version is Vulnerable !!!
Sure, will update it today.
Thanks! Ps. would be easy if the updating works via the normal WP update way for the plug-ins.
It is not possible, becauss you use wp bakery and rev slider with our developers license.
Other themes can, so why don’t you?
All plugins can be updated auromatically, rev slider and wp bakery need to be updated with theme update. We update theme and plugins frequently.
Mwaa.. frequently it isn’t
Three plugins did not upload properly with the theme and cannot be installed: Visual Composer, Revolution Slider and WPRT addons. I cannot start working on the site until I can get these plugins installed properly. I submitted support ticket #5108 and am waiting or a reply. I hope you can help. Thank you. We just switched to this theme from another theme and need to get the site up quickly, but I cannot begin until we have visual composer/WPBakery working. And revolution slider.
Hello, this is 100% external issues, like PHP version should be 7.3, or hosting memory limits and others. we need to inspect from inside.
For support please open a ticket in support website and provide your themeforest purchase code ( *required ), website link, and wp access.
http://ninzio.com/supportRegards
Thank you very much. I got your response to the ticket and I replied there with all the info you need and updated with screenshots as well. When WPEngine wiped the site yesterday, it went back to the previous version of WP, so I just updated to the current one and that took away one of the grayed out plugins.
solved.
Thank you! I will do my best to rate your product here, though it was purchased under my boss’s envato account, so I don’t know if it will let me rate something I haven’t purchased from this account. Either way, I appreciate the prompt help. Ah, so I just logged in and getting an error with the WPBakery plugin now—it won’t update. I just updated the ticket with a new screenshot. Hopefully we can fix this. Thank you again.
pls contact us via support tickets.
Hi, i installed woocommerce, however the theme hide the sidebar on mobile, is there a way to show the sidebar on mobile?
it is done to make theme easier for mobile users, to show it you need to add custom css code to wp amdin panel > appearance > customize > additional css:
/** Show sidebar on mobile **/
@media only screen and (max-width: 991px){
#sidebar {
display: block;
}
}
P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
Hi! I have few questions before purchase: 1º.- Is it possible a random option on the team member section? I mean, we are more than 30 members and I need to show members in differet positions when you refresh the webpage. 2º.- How many rows and columns could I show in the same mamber page? 3º.- Is it possible to have categories in order to make groups of team members? 4º.- Do you have any “trial period” or any kind of period where I can test the team in order to see If is what I need? Thanks!!!
Hello,
1. No, team members show in date ordering, last posted team member show last. Only with custom PHP files change this can be possible.
2. You have unlimited numbers of rows, to show in member page. Columns from 1 to 6 per row.
3. Yes, you can set category to team member and then show exact team members by category.
4. Unfortunately we do not provide trial for our themes. We will do our bests to help you in support after purchase and you can also ask a lot of pre-purchase questions.
Regards
Hello, the post image appears to be smaller in the post (795×405) but the image is larger originally (860×470). is this a bug or on purpose? because the image doesn’t occupy the 865px width for post content
https://ninzio.com/craft/officers-fired-after-removal-of-united-airlines-passenger-5/This is normal, no worry. Created to match different devices.
Regards
I opened a support ticket, but never heard back and now I can’t log in or register again (I get an “Invalid Nonce” message, whatever that means). Anyway, is it possible to shorten the header? I figured out how to shorten the menu, but the header doesn’t shrink with it.
Please email us your exact request, what exactly you want to have in result, website link and wp access, we will do our bests: support@ninzio.com
Hello. we have your theme in envato elements and we loved it. the problem tho is that we had the theme “the builders” and you removed it. the theme “TheCraft” is almost close to the theme “the builders”. now the problem is that the actionbox on the button don’t have any icon except the action box on the footer. can you help me figuring out how to fix it? i know there’s no support when you get it on elements so i understand if you can’t help me. have a great one!
But without valid themeforest license code, support is not available, unfortunately.
Regards
Hello Ninzio, does (the latest) Craft version display Woocommerce product categories Description texts to be shown at the shop categories? Hope too here from you.Tnx in advance.
Hello, no. In theme “Product categories” element. have image + category name + number of products in category. Category description text is not showing in that element.
Kind Regards
Okay too bad… A Child theme possible perhaps?
You can make changes on shortcode for sure on child theme, but this is out of support, and tasks like that are up to client.
I understand. The child didn’t come with the theme package. Can you supply one, because standard one does not work properly. Would be nice 
The best and easiest way to create child theme is to use this plugin: https://wordpress.org/plugins/child-theme-configurator/
Thanks. Any shortcode also for displaying that product categories description text and where to put theme? Because I tested some, but your theme is working different (own framework) then others, also with Child theme not working well and the Woocommerce features…
I believe that if you support Woocommerce shop system with your theme you should also support its standard features, for instance “product categories description”. Hope you can help us further, would be good for your theme also. (Same as the search function in he main menu, doesn’t support searching for products)
Hello again, theme is generally based on multipurpose options, so shop is not the main feature in theme. But you can achieve your needs anyway:
1. To have the result that you want for woo categories. You need to do the following: - Install child theme - add this code to functions.php:
add_action( 'woocommerce_after_subcategory_title', 'custom_add_product_description', 12);
function custom_add_product_description ($category) {
$cat_id = $category->term_id;
$prod_term = get_term($cat_id,'product_cat');
$description= $prod_term->description;
echo '<div>'.$description.'</div>';
}
- add this code to style.css file:
/** product category styling **/
.woocommerce ul {
list-style: none;
}
.woocommerce .product-category h2 {
margin: 25px 0px;
text-align: center;
}
.woocommerce .product-category div {
color: #777;
text-align: center;
}
@media (min-width: 720px) {
.woocommerce .product-category {
width: 33%;
}
}
2. As theme is multipurpose, so product search is separate search , that you can add in shop sidebar as widget. Goto wp admin panel > appearance > widgets > add “Product search” to your shop widget, and this search is working only for shop products.
Kind regards
Sorry, that didn’t work. Child theme also is a mess, you need design all-over again….. ;-/ But found my own solution via https://www.wpbeginner.com/wp-tutorials/how-to-display-category-descriptions-in-wordpress/
I think these standard things should be available in a premium theme. They are not now. Hopefully you will add/solve boths issues.
Both solutions are working, we tested. Theme is multipurpose and not woo shop is general only, but you can always achieve advanced woo fuctions with some external plugins or custom simple solutions that we will help you. We will review all these and try to add all in next theme update for sure, no worry. If you will have something else, please open a ticket in support website: https://ninzio.com/support/
Hope you can add both in next update. Also a guide how to update or better an update feature in the back-end. Thanks in advance
Yes, sure. Before that you can freely use our or your solution, both solutions are working fine, we tested them.
Regards
Thanks again. And what is the current Theme update procedure? Could not find it in the documentation.
How to update theme via ftp:
1. Download latest version of theme ( full pack ). Unzip it and inside you will see theme zip file “plugins” folder and others.
2. Unzip theme zip file as well, then goto wp-content > themes in your ftp and replace theme old folder with new one, by replacing all files as well
3. Now you need to update all included plugins. Goto “plugins” folder in your theme pack, then unzip all zip files inside that folder, in result you will have plugins folders. Goto wp-content > plugins > and replace each folder of plugin with new folder, by replacing all files inside folder
All ready possible to update via the Envato Market WP-plugin? Don’t see anything happening there.
You need to re-download theme full zip packet > there you will find “plugins” folder, there you will find latest versions of plugins. Update plugins via ftp, here are instructions: http://ninzio.com/craft/help/
Regards
Hmmm, thats old school…and not so handy any more, cost a lot of time. Other themes offer easer way to update via WP admin. Can you also in the future please?
there are a lot of ways to update plugins via zip, you can choose any of them. We will examine this case for future updates for sure, and if there will be better way, we will improve.
Regards
Thank! I hope so… because the time it took to update Craft I did 6 others sites with an other theme 
Hello Ninzio, presale question, when view in mobile the photo slider cannot show the full photo but only the middle of the photo (e.g. in demo site), do it have a option to view a full photo in mobile in slider show?
Yes, you will have full options to control this, now background image is set to “cover” in slider, you will have options to adjust it as you would like in revolution slider options.
Hi, when will there be an update for Woocommerce?
In near future we plan theme updates, no worry.
Tnx, any idea when? Because some Woo things aren’t working as they should be
Please use the version of Woo, that is supported and tested with theme. We are on big update process for all our themes now.
Does this theme work with Modern Tribe’s Event Calendar?
Theme has not been tested and officially supported with that plugin, but that should not be any issue, them should work.
How can I change blog grid to blog list in standard achives?
Hello, simply goto page, where your blog posts are assigned and change “Page Template” to “Blog list template”
Does it works with custom post type page (ex projects?)
No, to add projects page, you need to create ordinary page, then add “Recent projects” element, and adjust layout from element settings.
Hello, I need to change the text previously used for post button inside the customizer, but once I change it, the new text is visible only inside the News page, but not in the home page. So now I’ve 2 different texts: one on the home and one on the news page. What can I do?
Hello, 1. Please renew your support period, because it is extended 2. Open a ticket in our support center with your question, website link, and wp access to inspect from inside and solve this issue: https://ninzio.com/support/
Kind Regards
Hir Sir,
Is it possible to get update version for WPB Page Builder because our that visual composer not compitible with new wp editor gutenberg.
hello, simply install this plugin, and all will work fine:
https://wordpress.org/plugins/disable-gutenberg/p.s. New version of theme will be available in near future as well for sure.
Hello, the theme is very nice but it seems to me that “Thumbnail cropping” doesn’t work (in news carousel settings or Images grid settings…)
Can you help me?
Thank you
Alba
Hi,
Feel free to open up a ticket in our support center and also provide your website link and wp access in ticket: http://ninzio.com/supportRegards
P.S. Also themeforest purchase license code in ticket is required for support
Hi, we have submitted support tickets today with questions. We went back in to check on the ticket status and our tickets are gone. Very frustrating. We just submitted another ticket that recapped our 3 issues. I have ticket numbers for the original ones and the new one: #1461, #1463, #1465, #1476. Please reply at your earliest availability, as we are experiencing a lot of trouble with the theme so far. Thank you.
Yes, sure, we see all your tickets and will answer them now, we answer during 1 business day.
Hi,
I see your theme offers WPML support, however when I look at the demo I’m unable to switch between different languages? Can you advise how we can view your demo and switch between languages please.
You simply add wpml switcher to menu and add different languages to pages, posts and other. All tested and working, but not included into demo.
Example can be seen here, it is the same structure: http://ninzio.com/logistix/
Hi, how can I add class to the button?
Hello to add class to button you need to inspect button via browser inspect tool, get button class and add fwd style via WordPress admin panel / appearance / customize / additional css
i need to activate my Visual Composer Fully Compatible for my theme current version in 4.5
Visual Composer is updated in theme to latest version, you can download latest version of theme from themeforest, then update theme and all required and included plugins via ftp.
Kind Regards