181 comments found.
Curious why the theme has not been updated since 14 March 18?
Hi there. Thanks for asking. We have not had any feature requests for this product for a very long time; there are no active bugs known to us, and we therefore keep updates to necessary maintenance, about once a year, or whenever required due to updates to WordPress itself.
How do you change the logo? I have looked in the regular places like settings and appearance but can’t seem to find it. Thank you!
Hi there! Please always contact customer support via support@shapingrain.com instead of asking here as our support team can’t reply here. Off the Shelf makes it possible to have different logos for different parts of the site, which is why the logo options are found in your profile. Please get in touch with support if you need further help.
What is the Shortcode to show products on Home like they do on the Products/Shop page (as a grid layout)?
Hi there! We don’t use any shortcodes in Off the Shelf, so we don’t know what exactly you are referring to. But please contact customer support via support@shapingrain.com if you need help with Off the Shelf. We’d be happy to assist.
Hello, I am interested in purchasing this theme but not sure if it has what am looking for, I want to build a website that sells pdf books to be accessed online only. which means the user cannot download the pdf and can only access it for a specific period of time like 6 months for example. Does this theme provide these options?
Thanks!
Hi there! WordPress themes only define what your site looks like, any kind of functionality like that would have to come from a plug-in, e.g. WooCommerce, and extensions to allow things for e.g. only access for 6 months etc.
Hi… it still update now..?
Hi there! If your question is whether this theme is still in development, then the answer is yes! We are preparing a major update for Q2/2019.
Hi, I was wondering is it possible to remove the cart icon in the header (next to search icon, top right). I would purchase this theme for my marketing agency, I do not plan to sell any items, so having a cart icon would be confusing.
Hi there! The cart icon is only displayed when you install the WooCommerce plug-in to set up a store. If you don’t have a store, there’s no shopping cart icon.
the page web has some support for a live chat ?
Hi there! Off the Shelf is a WordPress theme, it does not have a live chat function.
Hi. Why are videos limited to Youtube and Vimeo only?
Why don’t you allow external video embed like “Amazon S3? “
Is it possible?
For embedding videos, we support the services that WordPress natively supports, see https://codex.wordpress.org/Embeds for reference.
Does Fonts Awesome automatically get installed when I install your theme?
FontAwesome is part of the theme itself and used for all icons.
howdy guys, love your work. 1/ Does this come with SiteOrigin free version or SiteOriginal Premium? 2/ If it doesn’t come with premium, do you think if I install SiteOriginal premium would this have any negative impact on your theme at all?
Page Builder by SiteOrigin is free plug-in that’s installed from WordPress.org. The “premium” option is an add-on offered by its developers and adds additional features, some of which are unnecessary as we have added them to the theme itself. You probably don’t need it, but it shouldn’t have negative effects either. We haven’t tested that add-on and haven’t received any feedback from our customers, negative or positive. We don’t use it as it adds a bit of overhead to frontend and backend and it’s not necessary for anything we do with Off the Shelf on our demo site.
Hi,
We are looking for a Groupon / Coupon type theme that is multi-vendor capable, allows us to setup, track and pay affiliates to market our site thru their own affiliate links (similar to how WP Affiliate Manager https://wpaffiliatemanager.com/ does) and allows us to pay vendors and our marketing affiliates using PayPal Mass Pay.
Can you please tell me if this theme can do all of this and if so, what additional plugins or add-ons will be needed?
Hi there! We’re not 100% sure what it is that you are looking for, but please do feel free to contact our support team via support@shapingrain.com as they will be able to work that out with you. Thanks & have a great weekend!
Ok, just emailed them. Thank you.
Can this be used as a complete theme for a ebook store? I can mainly see this theme as a landing page theme. I have over 1000+ ebooks which I would like to sell. Can this theme be used for my purpose?
Hi there! With a shopping cart solution like WooCommerce, you can use the theme to sell anything, digital and physical products. The number of products doesn’t play a role. Please contact customer support if you need further information, via support@shapingrain.com.
hello, how can I optimize the finance theme site for mobile since it looks all out of wack right now on mobile but on desktop it looks great?
Hi there! Please feel free to contact customer support if you need help making your content look better on mobile devices: support@shapingrain.com or https://shapingrain.zendesk.com/hc/en-us/requests/new
Thanks for the great theme! I am using it for my Codecanyon item “Real3D
Flipbook” preview and it boosted my sales a lot 
.
What is the license on book shelf images included in the demo “ebook”? I would like to use those images in my plugin since many buyers would like to include the book shelf and they are not using this theme .
Thanks
Hi there! We received your message via our support system and will answer you there!
Thanks for the great feedback! 
Where should I look for the asnwer? I logged in to your support https://shapingrain.zendesk.com/ and can’t find it.
Cheers
Somehow I can not Actualize a page 
Still “something went wrong”....
Hi there! If you need help, please contact customer support via support@shapingrain.com with the details
Hello, is it possible to translate the page in Croatian?
Hi there! The theme comes with the usual language files for translation purposes, and you can follow WordPress.org’s guidelines for translating themes and plug-ins to translate the theme into Croatian.
Curious—let’s say you use a profile such as OtS – App (with a color background that extends up behind the menu). And let’s say your logo is WHITE so that it will show up on that menu… but then you go to another page and the menu background is white, your logo won’t show up. How do you get around that?
Your logo is white and so is the background? Can you contact customer support, please? They can have a look at your site. Please email support@shapingrain.com. Thank you.
Hi there,
Is there a way to remove the bottom “made with love by shapingrain.com & wordpress”?
Of course! It’s the copyright notice text that you can replace with text of your own in the settings. Please contact customer support via support@shapingrain.com if you need help.
Hi. It seems the template no longer support portfolio item (I can’t see this category in menu items). I have lost a lot of work that i was showcasing beforre and don’t have backup. How can get my work back?
Hi there! You’re probably dealing with some third party plug-in? There have been no changes to the theme’s widgets, they’re all still there. Please contact customer support if you need help, via support@shapingrain.com.
Ok.
Hello! I just purchased your theme and absolutely love it. I just have a quick question so far… I would like to reduce the font size of my top menu. Where can I do that? I also want the menu text to be in all caps. How can I change that without having to manually capitalize all the text in the menu widget? Thanks!!
Hi there! Glad to hear you like the theme. The menu is using the body font; but since you also want to do some text transformation, some custom CSS would take the least effort. Please contact customer support via support@shapingrain.com if you need help with that.
