28306 comments found.
a response to my posted question would be great
Hi there,
We do not have a setting to set the banner width as it takes the width of the container; full-width if the page template is set to full-width and 1140px in a boxed layout.
If you need to set the width of the banner, you will need to nest the element in a column.
another question: I am inserting social media follow buttons however it keeps routing back to my own site and the link to where it should go is at the end of that url. for example, if my site is website.com and I need the facebook icon to link to facebook.com/website, it takes me to 404 page and the link in the bar is website.com/facebook.com/website. How can this be fixed? Also for the footer, there are 2 links (our store, faq) and I can’t find the area to remove that when I click on the footer to edit. those two links are not there.
Just got this error message in my dashboard: Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Also getting this when I attempt to do a test checkout. My last theme I was able to make purchases and have not changed around settings in woocommerce however now after setting up flatsome on my site gratefulgadgets.com I get : PayPal error (10002): An error (10002) occurred while processing your PayPal payment. Please contact the store owner for assistance. Any idea why this is happening?
Hi there,
In regards to the outdated template files, they will be resolved in the next update. In the meantime, the site should work just fine.
In regards to the error with the PayPal payment, the error is caused a configuration issue. Please check your details in the plugin for any errors.
what is really killing is some authors get any free themes, include the Ultimate Addons for visual composer, and copy the demos from the plugin and come up with new theme, you should focus that flatsome is a unique it has its own builder, own slider, own shortcodes, and own product page builder, what is missing really is the ability to setup multiple product layouts, right now this option is limited to one block, if you are able to make product layout more flexible, by allowing different layout for each product, users can create more than block and assign specific custom block for the product, right now option is limited to either to use the normal product layout, or the custom layout for all products.
other thing this theme needs custom layout for checkout page, and cart page, this would be a huge jump in this theme popularity and functionality, even so this theme is still #1 woocommerce theme, just i would love to see users relay on it completely, to be honest i am using visual composer beside this theme just because i needed custom layout for some other products, Evan the visual composer will leave heavy load on the site, but sometimes there is no option
Hi there, thank you for the feedback.
The custom product layout is currently under development and shall be featured in future updates https://uxthemes.canny.io/flatsome/p/custom-product-layout. You can place a feature request for the custom layouts for the checkout and cart pages here https://uxthemes.canny.io/flatsome
Hei, is it possible to set such layout (functionally)? https://prnt.sc/ke6qi1 On Catalogue mode of course 
With tabs and dedicated forms with many options depending of the particular product… Regards
Hi there,
I’m afraid this is not possible in the default template. You might need a bitf of customization to achieve this.
Before I buy, I want to use it with Gravity form – will it work? I’ve read some comments of users that said it ruin some of the features of the theme. Please advise.
Hi there,
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.
Hello, how to use quickview as function in href=”” ? Thanks.
Hi there,
You can write a function for this in your functions.php file.
Hi I am having issueswith a login/register option in the theme – I’ve sent an email. Is there a support page or something/forum? Need to launch the site asap. Thankyou
Hi there,
Please use your verified buyer account (the account you bought Flatsome with), to submit support tickets.
Hello, i am trying to make contact form flat style but was not successful? Can you please guide me little bit. Regards
Hi there,
You can use the following code in your form
<div class="flex-row form-flat medium-flex-wrap">
<div class="flex-col flex-grow">
[email* your-email placeholder "Your Email (required)"]
</div>
<div class="flex-col ml-half">
[submit class:button primary "Sign Up"]
</div>
</div>
Hi there,
Thank you for the kind word and good work on the website
Where to change the main image height in product page? Right now the image have some 16:7 aspect.
Hi there,
I’m afraid we do not have a setting to customize the height of the product image in the product page. You will need to edit the image files manually to fit your needs.
The images are untouched, in portrait mode. But the page product show as main image gallery a weird 16:7 aspect above the thumbnails
Hi there,
Please send a link to your site via support and we’ll look into it.
Fixed after I checked
Enable default WooCommerce product gallery Use the default WooCommerce gallery slider for plugin compatibility, such as “Additional Variation Images”.
Hello! How to hide counter of produtcs under name of category? https://www.awesomescreenshot.com/image/3551836/32ce0f1e73a31a2f24066b86edadf457
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.product-category .box .count{
display: none;
}
Thank you!)
Flatsome is a splendid theme. Easy to use. Clean and crisp.
I am about to design my second webshop with it, but noticed something missing from the product page customization. I cannot customize how stock / inventory is displayed.
In my upcoming shop its paramount that stock is displated as “not in stock”, “few in stock” or “in stock”, and no the amount in stock. Currently I can only disable / enable this in Flatsome.
In some cases I have done this directly in WooCommerce settings. Since settings have moved into the Flatsome customizer, there are no stock settings available.
Hi there, thank you for the kind word
I’m afraid we do not have a setting to customize the inventory messages.. You will need to customize the theme files in order to achieve this.
What a shame. I’ll add it to the functions.php then. Would’ve been nice with a setting in your excellent customizer. (Psssst, hint hint… feature-request 
)
Thank you for the feedback.
You can place the feature request here for voting https://uxthemes.canny.io/flatsome
Hi! Breadcrumblist error on Google structured data https://imgur.com/a/w4c8m4U How to fix this error?
?
flatsome/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4
When is this going to be fixed? I see that other people had this issue several weeks ago. I reinstalled the theme again to make sure I had the latest file, and this message is still coming back. When can we expect this to resolve?
Hi there, thank you for your patience so far.
The outdated template file will be resolved in the next update. However, I can’t promise an ETA for this but your site should work just fine.
Quick question, I just installed the theme and I am testing things out. I just noticed that items that are in my cart when viewing the cart page cannot be clicked like in the live example. For some reason if you add an item to my cart: https://gratefulgadgets.com/ and then goto view the cart the product title and image dont link back to the product page? Please help.
Hi there,
I just added two products to the cart in your site and I couldn’t replicate the issue you are having. Please shoot an email via support if you are still having any issue.
Pre Purchase Questions: I have been shopping around for a woocommerce theme and have already purchased 2 that I thought would suite my needs however they only lead to additional headaches.
The issues I ran into with other themes are as follows. One theme required a plugin named unyson to load demo content. It never worked and required me to install a php zip module through my cpanel, and that still didnt work. My hosting provider is Alidropship, I use their plugin for woocommerce to dropship and import items. In their cpanel there doesnt appear to be an option to allow me to edit php settings, I can only change between versions. This is what was causing issues with the 2 other cheaper themes.
I want to purchase your theme however I want to be sure that I will be able to actually get it working quickly.
This is my hosting provider: https://alidropship.com/hosting/ domain through godaddy, and the main additional plugin I use is the alidropship plugin.
Looking forward to your response!
Nevermind, I actually just realized that the Alidropship plugin website has your flatsome theme listed as compatible! And they have their own purchased and installed demo version on display that links back to envato.
Awesome Also, Flatsome has an inbuilt demo content importer that’s very easy to use.
I found that someone makes full copy of your theme – https://srd.wordpress.org/themes/customify/
Thanks for noticing. We have contacted the author to remove that demo. Cheers!
I want to make logo overlap with top header how to do that?
Hi there,
I’m afraid we do not have a setting for this. You might need to do a bit of customization.
ux builder is just loading pls tell me whats the issue
Hi there, sorry for the trouble.
Please see this troubleshooting guide https://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
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