1365 comments found.
it’spossible edit structure layout? i would the footer with single div at 100% , I can send the structure prefer with email?
Hi,
Thanks for reaching me!
Yes, it is better to send me a private message through the contact form here https://themeforest.net/user/pirenko – I’m not sure about what you are asking about.
Cheers!
I cannot update samba framework I get error: Download failed. Not Found How can I fix? If I upgrade my theme it breaks – likely because I don’t have the latest samba framework.. so I cannot upgrade theme.. Can I download latest samba framework from somewhere?
Hi,
Thank you for purchasing!
I don’t have any domain licensed with your username which means that you are not following the correct update steps. For a proper theme update please check this https://support.pirenko.com/ticket/3616/
If you still have trouble please open a support ticket here https://support.pirenko.com/
Cheers!
Hi, having issues uploading PDFs – HTTP issues?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi there – my website is dragging in speed and I’ve been told it’s down to the template. I’m having problems with the compression of images, namely the uploaded images aren’t being resized by the theme. Could you have a look into this for me please? URL is makethisnoise.com.
Thanks 
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. That is certainly not the case, because that URL is not registered yet (registration is required since last year).
Please get back to me after that. Cheers!
Hi – I tried twice to add my purchase code but it wouldn’t let me. I’m running the latest theme as I updated it manually…
To update the bundled plugins you need to enter the license key. Send me a private message through my profile page with the login details and the license key if you are still having trouble. Thanks!
I’ve managed to register now, so plugins updated. My issue with the page speed, is that the theme doesn’t seem to regenerate thumbnails for the portfolio grid to the correct size, so Google is saying that the images all need to be reduced (even after I have run them through an image compressor). Is this something you’re aware of?
Thanks so much!
Ok. Keep in mind that Google complains about the images size, but they need to have that size, because on certain screen sizes you need them to be bigger (Google does not test or care about that).
With this said the theme demo loads fast and I don’t have any similar complaint. So I would say that your issue is related with hosting, with that particular install or a with a plugin.
If you want me to analyze with more detail please open a support ticket here https://support.pirenko.com/
Cheers!
Hello, my website doesn’t display on mobile, but when I try debugging on Firefox mobile with USB it displays
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
Hi Pirenko
Since your last update, template dont work (only) on mobile devices
Seems Samba_framework plugin has an issue with Js
When the plugin is off, we can see website well on mobile device but not work well (because the plugin is off)
Console say :
Uncaught TypeError: jQuery.cookie is not a function
at HTMLDocument.<anonymous> ((index):1529)
at i (jquery.js?ver=9b2f913b901b143cc05ffc23f943ef6c:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=9b2f913b901b143cc05ffc23f943ef6c:2)
at Function.ready (jquery.js?ver=9b2f913b901b143cc05ffc23f943ef6c:2)
at HTMLDocument.K (jquery.js?ver=9b2f913b901b143cc05ffc23f943ef6c:2)
Best regards
Hi,
Thank you for purchasing!
If you still need help, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) and send me the WP login details for a quick check.
Cheers!
Hi there, Samba framework will not update. Can you help or let me know where to download the most recent version to update it manually? Thanks
Hi,
Thank you for purchasing!
If you still need help, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) and send me the WP login details for a quick check.
Cheers!
Hello:
In the video of showreel with vimeo appear white margins above and below that previously did not appear.
Is it possible to correct this?
Thank you
https://www.pirenko.com/samba/video-showreel/Hi,
Please send me a link to your website so that I can analyze this. If you prefer you can send me a private message (contact form on this page https://themeforest.net/user/pirenko )
Cheers!
Any thoughts about implementing Async for javascript files?
While there are plugins available to defer processing, many of them create extra bloated code. Adding “async” to your javascript calls (out of the box) would take care of some speed issues.
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions (you are not using the latest theme version, because I don’t have any license registered with that username). If you still have trouble please open a support ticket here https://support.pirenko.com/
I will take that on consideration on the next update anyway. Cheers!
Yeah, we’re on 6.6 rather than 6.7 as we extended the WPBakery plugin and needed to do testing before updating to new edits.
For the Async stuff;
We modified the functions.php file to generate async calls for various javascript, but just thinking it would be nice out of the box.
Keep up the great work – love the theme and the improvements!
Ok, thanks!
Hi, pre-purchase question: CAROUSEL PORTFOLIO demo have a menu collapsed? like a astro theme? Demo content install to the all demo? How to edit main (home) page?
Hi,
Here are my comments:
1) Menu collapsed: Yes, you can see an example here https://www.pirenko.com/samba-v2/carousel-portfolio/
2) Demo content install: Yes, that is available
3) Edit home page) Any page can be your homepage and all pages content can be managed with the page builder that is included with the theme
Let me know if you buy the theme and need help with something. Cheers!
Thanks, quick response. I am impressed. I’ll just buy a theme, it’s gorgeous, I hope as well as support.
Hi, How to Display Breadcrumb ? Thank you
Hi,
The themes does not have that option, but there are plugins for that.
Please try and install one. If you still have trouble please open a support ticket here https://support.pirenko.com/
Cheers!
Just a quick pre-purchase question: Is there a way to color code the posts automatically by category? I only have maybe 5-8 main categories, and I would like to have each one be consistent in the colors and styling. Does this theme do that, or do I have to manually go in and choose the color each time for a post?
Hi, thanks for reaching me! That is currently not an option, but I can add that feature if you decide to buy the theme. Let me know if you do that. Cheers!
I just reformulated my website and with that I have updated everyting to the newest version, however now instead of a sliding gallery I am getting an invalid argument foreach() error on line 219 vc_gallery.php
Does this gallery get obsolete?
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
Cheers!
Greetings, Like many others, I am having issues with the Visual Composer plugin bundled with the Samba theme. The VC is stuck in an infinite load and now it is near impossible to update my website. Is there an update for the plugin? I’m using Wordpress 4.9.1. If not, is there any way I can use the original VC plugin (AKA WPBakery Page Builder) not tweaked for the Samba theme? I apologize if this has already been answered, I have been combing through the comments and haven’t found it. Thank you for your assistance.
Hi,
We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.
Cheers!
I had to use temp URL for my site (under my domain) after reinstalling everything I can’t install the Framework or the VC because of the license. I’ve already used it on my domain, but now I need to use it on my temp url. How can I resolve this asap?
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
Hello,
As per my previous message and your reply on the comments section of themeforest, could you please let me know how I can remove the navigation line on blog posts and portfolio items?
Also I have tried the theme already and have three questions:
1/ On Internet Explorer, my logo doesnt appear. How do I make it appear on IE11 ? you can check my website: www.theintelligentowner.com
2/When I click on the + sign on the menu it reloads the entire page, how do I make it only open the submenus without reload like on your demo? I have put the ajax option on and off but it didnt change anything.
3/ How do I add a new font that is not listed in your prelisted fonts for the headings and body text ? How do I change the size?
Thank you
Hi,
Thank you for purchasing!
To remove the top bar please send me a private message (contact form on this page https://themeforest.net/user/pirenko ).
About your other comments:
1) It seems to be fine here. I’ll run some extra tests and will comment after you send me the private message;
2) This should help https://www.pirenko.com/2014/07/24/mastering-wordpress-menus/
3) This shows how to do that https://www.pirenko.com/blog/2013/08/27/extra-fonts-plugin-by-pirenko/
If you still need help with any of these things, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hello, A pre sale question: is it easy to customize the blog posts and portfolio items ? I would like to NOT have the top navigation (with the arrow, cross, and social media links), I just want to have nothing, an empty space on top. Would it be straight forward and easy to do that on my own (I am intermediate level at Wordpress), would you provide your support? Thank you
Hi, thanks for reaching me! Yes, I can help you removing the bar completely if you want. Just let me know if you buy the theme and need help with that. Cheers!
Thank you. I have purchased the theme. I will contact you through the support form as I have a couple of questions.
HI, when looking at a gallery, there is a little “zoom in icon” lower right hand corner, as well the image gets a color overlay while hovering over image, and lastly it displays the title of the image,, is there anyway to remove the title and color overlay?
Hi,
Thank you for purchasing!
You can achieve that by adding some custom CSS to the theme options.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) for a quick check.
Cheers!
Right, I managed to remove the title, but just cant get the red overlay to go away
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) for a quick check. Please consider also renewing support, because it has expired.
Cheers!
“It is in theme settings”.... is all you had to say.. thanks anyways
Ok, great! I wasn’t even sure abou that
How do I deregister? I wanted to switch from one server to another, but since support was up, I wasn’t told the answer to this question. I had the option to pay money for more support or buy a new license. They were about the same so I bought a new license. However, my second VPS had an issue and I am changing servers again, but am coming across the same problem.
How do I deregister a purchase code so I can switch servers?
Why was this question not answered when I sent an email to support? This is a simple answer, I imagine, that should be in the FAQ.
Hopefully now customer service will answer this simple question.
Hi,
Can you please tell me what question was not answered?
I will comment after you clarify that. Thanks!
How do I deregister? ... How do I deregister a purchase code so I can switch servers?
To transfer the domain all you have to do is send me a private message which you already did. I replied “If you want to change the license URL please let me know the new URL” and you did sent it and I did transfer the license.
In the middle of the process I asked you to renew support and you weren’t happy with it, but I never refused helping you. With support expired I even tried to help you on the new domain. Here’s what I said “There’s a problem with the theme folder. I tried to erase it an reinstall, but the erase throws an error. Please remove the theme completely so that I can install it again.”.
With all this said you are free to use the theme on any of the 2 domains you mentioned before and please change the unfair rating that you left yesterday (you can do that on the downloads tab of your account.
If you still need help, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Regards, Pirenko, im from Chiquingenio.com
I have resumed the installation work of the site in Wordpress, however, I must have the site pointing to the FB page, therefore I did a new installation of Wordpress in chiquingenio.com/wordpress … guess … the site ask for a new serial to be installed …
Gentlemen, if instead of wasting time, it is possible that you send me the content of https://www.pirenko.com/samba-v4/ as it appears on that website?
I am interested in working for my project on that style that you have, it would save me a lot and also to you the trouble of answering the emails.
The other thing, the images, I mean the content, I’ll change it for my own images, so do not get complicated with the issue of copyright.
Hi,
Thank you for purchasing!
I have received your private message and we’ll take things from there. Cheers!
How do you use the dots instead of arrows for slider navigation? I saw this question was posted two years ago, and you responded that you would add that feature, but I’m not finding it anywhere. Thanks!
Hi,
I’m not sure about what type of slider you are asking about, but if you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Cheers!
