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Hello, I was contacting from another account which hadn’t bought the theme… Here I resend the same mail, thank you:
I have bought the theme Samba and I’m having trouble with the design of the Single-Half Layout portfolio. When I try to add new elements through the Visual Composer, any element I choose is added to the right side, but no way to add new elements centered in the page, below the photos or videos. Is the single-half restricted to add elements only to the right side? thank you very much.
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.Please consider also renewing support, because it is expired. Cheers!
The website is sending Error 500 if we update Visual Composer to the latest version. Are you planning to update the template?
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions (Visual Composer version 5.3 is currently included with the theme so that is the one that you should use). If you still have trouble send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.Please consider also renewing support, because it has expired. Cheers!
Installing Plugin: WPBakery Visual Composer
Downloading install package from http://www.pirenko.com/theme_plugins/js_composer/js_composer.php?prk_version=521&prk_key=96e1554e-a1bb-4d9d-8d27-fd903e158bc2&prk_domain=fablab.ir&prk_theme_id=5691055…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /wp-content/plugins/js_composer/
Plugin install failed.
Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin
Please help me for solving this error
Hi, thanks for purchasing! It seems that you have an incomplete plugin folder on your server. Please try to erase it. If you still need help please send me a private message with the WP login details. Thanks!
Great theme. I just had to upgrade a client’s site from 3.0 to version 6.3 because the visual composer wouldn’t load. Now that I’m on the newest version, and upgrade the php to 7.0, the visual composer still isn’t loading. It just sits and spins the “loading” icon on the page editor.
AND that particular page doesn’t display anything anymore. Can you help?
Okay, I installed visual composer fresh (the non-theme version), and now I have the VC again, but all the content is skewed. I have things like: [prkwp_price_table price=”$44.95”....
Do I just get rid of the content that’s there and start fresh?
Hi,Thank you for purchasing!You don’t need to get rid of any content or install any “non-theme version”. After updating the theme just go to Appearance>Install plugins and follow the necessary steps.If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
I am trying to implement the Slider Revolution on the homepage. I want it to be the full height of the screen, but contained to the right with the menu on the left (just like in demo).
When I select full screen for the slider, it fills the whole page, but it is going underneath the menu (so text on the slider is off center) and a large part of the image is being cut off.
How do I implement this slider the way you have the Flex Slider implemented in the demo?
Hi,Thank you for purchasing!That slider is not included with the theme, but I know that it is possible. I suggest that you reach Slider Revolution support and they will let you know how you achieve that.If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Is there a way to have a full-screen static image on a page with sections, and that has the parallax effect?
I have tried creating a slide with just one image, but can’t find a way to add the parallax. Thanks!
Hi,I’m not sure what you are asking about, but when you are editing the row properties using the page builder you can see all the options that are available for backgrounds.Cheers!
I want a static slide with one image on the home page. I want it to be full screen when the page loads. I want it to have the parallax effect, I want content underneath it. I don’t know how much easier I can describe it.
Once again, please explore the row options that are available. If you still need help please send me a private message. Thanks!
Of course I still need help! You haven’t answered anything! I have had this theme (Samba) for 2 years and have explored every option I can think of.
I will reply to your private message. Thanks!
How do you use the dots instead of arrows for slider navigation? I saw this question was posted two years ago, and you responded that you would add that feature, but I’m not finding it anywhere. Thanks!
Hi,I’m not sure about what type of slider you are asking about, but if you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Regards, Pirenko, im from Chiquingenio.com
I have resumed the installation work of the site in Wordpress, however, I must have the site pointing to the FB page, therefore I did a new installation of Wordpress in chiquingenio.com/wordpress … guess … the site ask for a new serial to be installed …
Gentlemen, if instead of wasting time, it is possible that you send me the content of https://www.pirenko.com/samba-v4/ as it appears on that website?
I am interested in working for my project on that style that you have, it would save me a lot and also to you the trouble of answering the emails.
The other thing, the images, I mean the content, I’ll change it for my own images, so do not get complicated with the issue of copyright.
Hi,Thank you for purchasing!I have received your private message and we’ll take things from there. Cheers!
How do I deregister? I wanted to switch from one server to another, but since support was up, I wasn’t told the answer to this question. I had the option to pay money for more support or buy a new license. They were about the same so I bought a new license. However, my second VPS had an issue and I am changing servers again, but am coming across the same problem.
How do I deregister a purchase code so I can switch servers?
Why was this question not answered when I sent an email to support? This is a simple answer, I imagine, that should be in the FAQ.
Hopefully now customer service will answer this simple question.
Hi,Can you please tell me what question was not answered?I will comment after you clarify that. Thanks!
How do I deregister?
How do I deregister a purchase code so I can switch servers?
To transfer the domain all you have to do is send me a private message which you already did. I replied “If you want to change the license URL please let me know the new URL” and you did sent it and I did transfer the license.In the middle of the process I asked you to renew support and you weren’t happy with it, but I never refused helping you. With support expired I even tried to help you on the new domain. Here’s what I said “There’s a problem with the theme folder. I tried to erase it an reinstall, but the erase throws an error. Please remove the theme completely so that I can install it again.”.With all this said you are free to use the theme on any of the 2 domains you mentioned before and please change the unfair rating that you left yesterday (you can do that on the downloads tab of your account.If you still need help, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
HI, when looking at a gallery, there is a little “zoom in icon” lower right hand corner, as well the image gets a color overlay while hovering over image, and lastly it displays the title of the image,, is there anyway to remove the title and color overlay?
Hi,Thank you for purchasing!You can achieve that by adding some custom CSS to the theme options.If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) for a quick check.
Right, I managed to remove the title, but just cant get the red overlay to go away
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) for a quick check. Please consider also renewing support, because it has expired.
“It is in theme settings”.... is all you had to say.. thanks anyways
Ok, great! I wasn’t even sure abou that
Hello, A pre sale question: is it easy to customize the blog posts and portfolio items ? I would like to NOT have the top navigation (with the arrow, cross, and social media links), I just want to have nothing, an empty space on top. Would it be straight forward and easy to do that on my own (I am intermediate level at Wordpress), would you provide your support? Thank you
Hi, thanks for reaching me! Yes, I can help you removing the bar completely if you want. Just let me know if you buy the theme and need help with that. Cheers!
Thank you. I have purchased the theme. I will contact you through the support form as I have a couple of questions.
As per my previous message and your reply on the comments section of themeforest, could you please let me know how I can remove the navigation line on blog posts and portfolio items?
Also I have tried the theme already and have three questions:
1/ On Internet Explorer, my logo doesnt appear. How do I make it appear on IE11 ? you can check my website: www.theintelligentowner.com
2/When I click on the + sign on the menu it reloads the entire page, how do I make it only open the submenus without reload like on your demo? I have put the ajax option on and off but it didnt change anything.
3/ How do I add a new font that is not listed in your prelisted fonts for the headings and body text ? How do I change the size?
Hi,Thank you for purchasing!To remove the top bar please send me a private message (contact form on this page https://themeforest.net/user/pirenko ).About your other comments:1) It seems to be fine here. I’ll run some extra tests and will comment after you send me the private message;2) This should help https://www.pirenko.com/2014/07/24/mastering-wordpress-menus/3) This shows how to do that https://www.pirenko.com/blog/2013/08/27/extra-fonts-plugin-by-pirenko/If you still need help with any of these things, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
I had to use temp URL for my site (under my domain) after reinstalling everything I can’t install the Framework or the VC because of the license. I’ve already used it on my domain, but now I need to use it on my temp url. How can I resolve this asap?
Hi,Thank you for purchasing!If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Like many others, I am having issues with the Visual Composer plugin bundled with the Samba theme. The VC is stuck in an infinite load and now it is near impossible to update my website. Is there an update for the plugin? I’m using Wordpress 4.9.1. If not, is there any way I can use the original VC plugin (AKA WPBakery Page Builder) not tweaked for the Samba theme? I apologize if this has already been answered, I have been combing through the comments and haven’t found it. Thank you for your assistance.
Hi,We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Cheers!
I just reformulated my website and with that I have updated everyting to the newest version, however now instead of a sliding gallery I am getting an invalid argument foreach() error on line 219 vc_gallery.php
Does this gallery get obsolete?
Hi,Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
Just a quick pre-purchase question: Is there a way to color code the posts automatically by category? I only have maybe 5-8 main categories, and I would like to have each one be consistent in the colors and styling. Does this theme do that, or do I have to manually go in and choose the color each time for a post?
Hi, thanks for reaching me! That is currently not an option, but I can add that feature if you decide to buy the theme. Let me know if you do that. Cheers!
Hi, pre-purchase question: CAROUSEL PORTFOLIO demo have a menu collapsed? like a astro theme? Demo content install to the all demo? How to edit main (home) page?
Hi,Here are my comments:1) Menu collapsed: Yes, you can see an example here https://www.pirenko.com/samba-v2/carousel-portfolio/2) Demo content install: Yes, that is available3) Edit home page) Any page can be your homepage and all pages content can be managed with the page builder that is included with the themeLet me know if you buy the theme and need help with something. Cheers!
Thanks, quick response. I am impressed. I’ll just buy a theme, it’s gorgeous, I hope as well as support.
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