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Can we upgrade to WP 4.7 ?
Hi,Yes, you can upgrade to that version. Cheers!
the main reason I bought the samba theme was the masonry portfolio which a saw on the samba demo page. I would like to use it for creating a gallery.
I’ve already spend hours searching the internet trying to find the solution, without any result.
The one possible solution I found was to add the “masonry media grid” element with/from the visual composer, but that are no media grid elements in it.
Could you please tell me how it’s done.
Marcel van Rossum
Hi,Thank you for purchasing!Sorry to hear that you “search the internet” for a solution, but the right place to find the answer is on the documentation that is provided with the theme. Please take a look at the portfolio chapter or at this video tutorial about managing the portfolio https://www.youtube.com/watch?v=T1ZSkJOjSgo&index=6&list=PLWiviR4wWrsEwB95voMUNiVIqJma9xNmVIf you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.In the future please don’t spend too much time looking for something. If you can’t find it on the theme documentation please ask for help.
I already figured out a lot of things …
Many thanks for your reply.
I write you because I would to know if I can update wordpress with the new release 4.7.
Really, I fear that the theme does not work anymore!
Thank you very much for the reply,
Hi,Thank you for purchasing!You can update WordPress to that version. Cheers!
Hello, my client purchased this theme and I set it up for him last year. He is using the child theme. We updated the main theme to the latest version (from v5.2) and now the shortcode [vc_emppty_space … ] is appearing visually throughout the website. These shortcodes were not added by us and appear to be in the theme. Is this a bug? And if not, what are your recommendations?
Hi,We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Still, we can just add that this shortcode was never part of the theme so probably it is coming from a plugin that you removed. Cheers!
We are using a child theme and we updated the main theme to the latest version (from v5.2) and now the shortcode [vc_emppty_space … ] is appearing visually throughout the website between all areas of content. These shortcodes were not added by us and appear to be visual composer shortcodes in the theme. Is this a bug? And if not, what are your recommendations? Here are some screenshots to show how this looks.
Hi,Thank you for purchasing!I still think that these elements were added by an extra plugin or maybe you used a version of Visual Composer that is different from the one included with the theme.If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
After updating the theme and visual composer, the homepage layout is broken. When editing in visual composer, the layout looks correct, but it then falls apart when viewing the actual page. I’ve tried creating a new page and re-building the visual composer sections, but it still breaks. It doesn’t respect the 2/3 + 1/3 VC layout defined for the sections under the flex slider when I hide the sidebar or use the page with sections template. If I hide the sidebar, the content gets covered up on the left by the menu and all content under the slider is full width, no columns as defined in vc.
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.Cheers!
Good Morning Pirenko,
I just purchased your Pulse Theme, its a great one!
Ive got a question: How can I remove the “Proudly Developed By Pirenko” from the template? Thank you
Hi,We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Cheers!
If you can give css or other settings to change mobile menu to just be white background that would be much appreciated.
Hi,Thank you for purchasing!It seems that your menu background option is wrong… You have it set up to #FFFFF, but you need to add an extra “F” to make it a valid hexadecimal value.If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Hi Friend, how are you!?
I just would like to know how I made the “corporate style” at Samba Theme!
Hi,Thank you for purchasing!Please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) and I’ll send you the page content so that you can use it on your install.Cheers!
I installed the theme and made some customization on it. and localize it using WPML plugin.
My issue now is with searching the website in Arabic language, when I search the Arabic content no data retrieved.
Please, how to make the Arabic content works in the search results using WPML ?
Thanks in advance.
Hi,Thank you for purchasing!That situation does not seem to be related with the theme. Please turn OFF any plugins that are not included with our theme and try again. Try also activating one of the default WordPress Themes to see if that error happens only when this particular theme is active.If the problem is only with our theme, please send us a private message with the WP login details for a quick check (contact form on this page http://themeforest.net/user/pirenko ). Otherwise just reach the WPML team and they should be able to assist you.Cheers!
Hello, I have purchased Samba theme (code 84687fff-8af8-4b89-b89c-bf9301c4bae9).
I have one doubt:
When composing a portfolio item, I can’t place the elements that I add with the Visual Composer in the place I need. All new elements are added automatically below the portfolio title, but I need to place them below to compose the page as I visually need.
No matter if I move the new element down in the composer, wherever I place it and save changes, it is always added below the title.
Thank you very much!
hi I bought this theme a when it first came out, It says I need to update visual bakery but thinks I don’t have a licence! How do I update? As I already purchased licence when I bought this theme
Hi,Thank you for purchasing!About updating Visual Composer: you bought the theme and you only have the license for it (not for Visual Composer). So, it is the theme that will eventually provide updates to it. Disregard any update message if it appears again. Please be aware that if you buy and use a version that is different from the one that is included with the theme, we can’t ensure that it is compatible.Cheers!
is there a way to override some of the “include_once” template parts of the parent theme and to use the ones located in the child theme ?
for example ‘inc/modules/wpalchemy/metaboxes/post-spec.php’; because I want to add some custom meta.
Hi,Thank you for purchasing!You can try that using a child theme (add the same code to the functions.php file).Cheers!
Thank you for your quick response. Unfortunately, this didn’t wok. would love to find a solution to be ‘update ready’. Kindly,
That does not work indeed, because the include_once only check if a specific PHP file was loaded. In you case you are loading a different file from the child theme so it does not work.As an alternative you can use the ACF plugin.Please consider also renewing support, because it has expired. Cheers!
sure I will renew support, please give me a moment. I know that I can add some other custom fields, but I customised your admin boxes because I had to translate it into french. I also added some other features, like pre-configured colors matching with the website I’m working on. Maybe this will be possible in a future release.
Thank you for your quick support.
The only way to override those would be wrapping then inside a function. We will make this happen on the next theme update. Thanks!
I have bought and installed the theme. I want to have the below mentioned layout.
How can I do that? Is there an easy way to ‘install’ that theme? Please let me know.
Hi,Thank you for purchasing!If you are talking about the color scheme please send us a private message and we’ll help you. Unfortunately there’s no easier way to achieve that with this particular theme.Cheers!
Is there a way to remove the scroll effect..?
It’s really annoying.
Hi,Thank you for reaching us!Yes, that is possible. We actually removed it recently, but the theme demo wasn’t updated yet. Please refresh any demo page and let me know if you still have trouble.Cheers!
I have the theme installed locally. I have inherited this site and I see that the theme has been customized heavily, I’d rather just remove it manually.
What is the lib called? I can’t figure it out.
We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Cheers!
My client bought it, but he doesn’t even know what a script is.
If you’re concerned that I’ve pirated the theme, I can provide you with his email (in private) or licence number if one is distributed with the theme.
You client needs to send the message (here on the comments section or by sending a private message through my profile page). Thanks!
I don’t see this clause here: https://themeforest.net/page/item_support_policy.
I’ll try installing the theme again on a separate install and then I’ll try updating it. I don’t think my client will want to contact you—I’m not even sure he speaks English.
Horrible customer service. You’re not doing yourself a favor.
Support is given only for verified purchases. This seems to be pretty obvious, but feel free to open a ticket on Envato Help Center if you think that we are wrong. Thanks!
Yes, I did that.
Ok, thanks! I’ll be glad to assist you as long as the purchase is validated. Have a nice day
I’ll be glad to never pick one of your themes again.
Hi Pirenko! Thank you very much for this awesome theme!
I have 2 questions issues in the Portfolio page i would like to fix:
2- What would be the best size for the Portfolio Pictures using the Default Template?
Hi,Thank you for purchasing!Here are my comments:1) Please send me a private message (contact form on this page http://themeforest.net/user/pirenko ) for a quick fix;2) 1600 or 1920 px wide (height is variable)Cheers!
Hey! Thank you for you quick response!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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