26721 comments found.
Bridge 61 – The site tagline is not showing whatever header type is displayed. How can I display it? Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Never mind, issue resolved
Glad to hear that, best wishes.
Qode
Message after saving
Since the last update, something goes wrong. Even if I save a page, contact …etc when I leave it, there is a message like “you did not save, are you sure to leave”. It’s a problem. Any solution ? Thanks !
Hello,
Please provide some screenshot of the problem. Thank you.
Qode
it’s ok now. Bizarre …. but great ! Thanks
Glad it’s sorted, have a good one!
Qode
Hi Qode Any change to get my support forum ticket answered today? I know its not a normal, but I have to finish the side till tomorrow and it would be great if the support could help . thank you and have a good time. snowbird
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Qode
Google changed maps api system, now i changed google maps api in the settings and i get InvalidKeyMapError js error.
Hi,
This is not theme-related problem, because your Google Maps wouldn’t work even on default WordPress theme. Please check this helpful article, as API key should be purchased from now on -> https://developers.google.com/maps/documentation/javascript/get-api-key
Qode
This is a great theme, with many brilliant features – however, it is let down by the poor header options / responsiveness. You can’t have 8 / 9 menu items because they cover the logo on smaller resolutions. When will you be fixing this or offering different header layout options?
Hello,
As far as we see, you already submitted a thread on this one -> https://qode.ticksy.com//ticket/1651077/
and it’s marked as solved by our agent.
Qode
Hello, I was wondering why the shop page shows the products as 2 in a row when 3 in a row + 1 side bar option had been selected?
Hi,
You should go to your default shop page and scroll all the way down and set sidebar to display -> https://www.screencast.com/t/Kwg9uI5UjZ
Then go to Appearance > Widgets and make sure that the selected widget area is populated with widgets.
Qode
Hello QODE team, First of all, I’m sooo close to buying the Bridge theme in the next 24 hours. I have a hesitation on two fronts and have been burned by WAY too thin support and WAY to restrictive themes at least 3-4 times out of 5-6 purchases. I’m confident in your support. I’ve seen it, no worries there. Your theme seems so crazy extensible too.
But there are those two things still I hope you can answer for me:
1) does bridge support multiple menus? I want specifically 1) sticky collapsing menu and 2) page specific menus centered above the content that can scroll under the main sticky menu.
2) is bridge Wordpress Editor Gutenberg ready right now? If I were to buy, then install Wordpresses’ Gutenberg, would bridge functionality be limited in any known way? I honestly don’t know the extent the editor can affect a theme, but I want to be sure. I LOATHE wordpresses editor. I am looking so forward to a change. Any change. Immediately. It wouldn’t be a deal breaker, but I would LOVE it if I could do that asap with Bridge.
Please do let me know.
Thanks and kudos on an awesome product and service. Really want this to work out.
Eek… Also, what happens if I choose another e-commerce platform beyond woocommerce? For context, I want to sell streaming videos direct to users – without the download Woocommerce offers.
Hello,
Thank you for taking interest in our themes.
1. Bridge does support multiple header types (centered, divided, standard, sticky, fixed etc.) This header type can be set on a global level from theme options, or from the page itself, so the setting within a page overrided global options and you get different layout for specific page. However, we don’t have an option to include another set of menu for some specific page, only 1 header with menu items is allowed.
2. Yes, Bridge is Gutenberg ready. It’s also compatible with WP Bakery page builder, which is our main tool for editing.
3. WooCommerce is our default shopping asset which works perfectly. We didn’t test any other with Bridge, so we can’t guarantee their 100% compatibility.
Qode
Hello,
When I try to edit any page in the bridge – orchestra, it goes to 404 – page not found. How can I solve?
Hello,
We located your request #1680094 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Qode
The demo I’m using on my website (Tropical Paradise – http://bridge233.qodeinteractive.com/) according to Google has the problem of not being mobile friendly. Test at https://search.google.com/test/mobile-friendly?hl=en Some error with the code? I’ve tested other demos and some have this problem too.
Hello,
From our side, this demo is working perfectly for mobile devices. These online testing tools may show different kinds of problems, however, they’re not reliable, therefore they shouldn’t be taken seriously. If you experience any kind of layout issues, please let us know.
Qode
Hello, I’ve been searching on google and user bridge tickets about portfolio lightbox images and I can’t found nothing recent about this. I would like to have a onepage site that just shows like 3 columns that each represents a diferent project and when click on “zoom” (I’ve disabled de view button) just popup a lightbox with the images of that particular project, instead of lightbox gallery of the featured portfolio images.
Is it possible??
I also thought of link de “zoom” lightbox to a layerslider with the images of each project so that doesn’t have to exist a singular page for every project. But when I use the shortcode of the slider that I’ve created an error shows up.
“Image cannot be loaded. Make sure the path is correct and image exist.”
Is there a way to accomplished any of this situations?
Hello,
You could use default Image gallery element from WP Bakery and set “Prettyphoto” option to list your images in lightbox manner -> https://www.screencast.com/t/Oklc1lwK27
If you wish to use images of specific projects in Layer Slider, just insert those images as a slides and that’s it.
Qode
Hi 
Thanks for the really fast reply!
I think I didn’t explained myself very well xD what I was trying to say it’s that I want to display my portfolio like this demo of yours: http://demo.qodeinteractive.com/bridge35/ But, instead of opening the lightbox with the same picture bigger and navigate through all the articles featured images bigger, I want to open the lightbox and navigate through the images that are inside of that particular article… like… imagine that I have my portfolio page with 3 images, one about Cakes, other Clothes and the last one Contacts. When someone clicks on “Cakes” it opens a lightbox that you can navigate through 4 or 5 images of cakes, the same for clothes and for the contacts a lightbox with the contact form.
thanks
Hi,
Unfortunately we don’t have a solution for that, what we’d advise is to create a gallery, as explained in previous reply and include all images from that specific portfolio item manually.
Qode
Sometimes not working with other plugins, like in this case: https://wordpress.org/support/topic/not-responsive-with-caption/
Hello,
Please explain your problem further, including page URL, some screenshot, as well as the description what do you want to achieve. Thank you.
Qode
Hey,
thanks for your reply. The problem comes with this plugin: https://de.wordpress.org/plugins/adaptive-images/ As mentioned in the link above: As soon as I have a caption to an image, the image is not responsive anymore. According to the plugin-author it seems to be “a CSS issue that is caused by the theme. Take a look a this screenshot http://prntscr.com/kajcl2/. The image is stretched to a width bigger than the screen size due to the inline CSS width of the captioned image.”
Thanks
Hi,
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there’s nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
Qode
Hi Qode, I facing an issue, I cant find any element to show portfolio. Could you please guide me how can i do that?
I dont see “Portfolio List” option in add element list.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
So I created all my portfolio items in the portfolio section on the backend. I then created a page so I could customize the work page before it goes into all the projects. This was all fine, but now it is starting to mess with my SEO/sitemap hierarchy http://prntscr.com/kj2c7y I would like my work page at https://creatitive.com/work so instead of https://creatitive.com/work-pages/nfl-ss-calvin-pryor/ be https://creatitive.com/work/nfl-ss-calvin-pryor/ Without having to recreate all my work pages. Is there a way we can fix this?
please copy and paste, the comment box above added one word to each URL as you can tell
Hello,
What you typed in “Portfolio Single Slug” field is prefix for portfolio single item. So, now you will see your single portfolio item as -> https://creatitive.com/work-pages/nfl-ss-calvin-pryor/
If you want to have -> https://creatitive.com/work/nfl-ss-calvin-pryor/
as a prefix for portfolio item, just insert “work” instead of “work-pages”. Then go to Settings > Permalinks and hit save. That should be it.
Qode
Ya that didn’t work, it turned my custom work page to the archive page – http://prntscr.com/kjgqmk
Hi,
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period and submit a ticket to our support forum so our agent can help you out more with this issue.
Thank you in advance!
Qode
Hey, Yes it has expired, and I am willing to pay it, I just want to make sure first that this is something that you will be able to help me fix.
Hello,
We will be able to help you on this.
Qode
Hello, I just updated the theme and now the map in the contact page doesn’t load…
Here is the page https://doctorallanos.com/contactoI get this error:
Uncaught ReferenceError: google is not defined at initialize (default_dynamic.js?ver=1534362233:63) at showContactMap (default_dynamic.js?ver=1534362233:145) at HTMLDocument.<anonymous> (default_dynamic.js?ver=1534362233:138) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
Also the theme seems to get slower after each update.
Thanks in advance
Hello,
It seems like your API Key is no longer valid or you didn’t insert it at all -> https://www.screencast.com/t/xz1WKbCPh
Go to Qode Options > General and insert a refreshed Google Maps API key -> https://developers.google.com/maps/documentation/javascript/get-api-key
Qode
Hi, is there a way to accept a different slug for the admin login when maintenance mode is enabled? I changed the backend URL for security reasons and would like the “Admin Login” button on my maintenance page to go to”/webadmin/” instead of ”/wp-admin/” is this possible? When I click on the button with ”/webadmin/” I redirects back to my maintenance page. Without maintenance mode enabled, clicking the button goes immediately to the WordPress login screen.Thanks!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hi, How can I change the text in the Qode Slider? http://demo.qodeinteractive.com/bridge77/ I mean the text with Fabulous WP Theme
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hello, very nice theme! There seems to be a problem with one page smooth scrolling when using hamburger menu (fullscreen). Everything seems to be ok using classic menu but something wrong with Hamburger ( it is jumping very quick). Am I doing something wrong? (just helping to my friend with building the website – i can provide his licence number if needed) Thank you, Alex
Hello Alex,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hello,
I hope you are doing well.
I want to use this template:
http://bridge183.qodeinteractive.com/shop/ and I was wonder if I can make the shop look like this shop template: http://bridge19.qodeinteractive.com/shop/ I want the to add the left part that reads:FILTER BY PRICE
PRODUCT CATEGORY
PRODUCTS
Is this possible?
Thank you!
Kind regards, Vanessa
Hello Vanessa,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hello, I can’t enter the edit page in recent days, and I get an error after entering.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
