1458 comments found.
Updated to the theme that came out today, I now have this showing in the error_log on the Sale page; AH01071: Got error ‘PHP message: PHP Warning: A non-numeric value encountered in /var/www/html/wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/loop/sale-flash.php on line 59
This is occurring multiple pages, possibly by how many items have the sale badge?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve your issue.
Thanks
Also this error; PHP message: PHP Warning: A non-numeric value encountered in /var/www/html/wp-content/themes/claue/core/libraries/vendors/woocommerce/templates/single-product/sale-flash.php on line 48
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve your issue.
Thanks
how i get support. When i change of color variation the sku for variation doesnt change. thanks
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Hi Jan !
I am having a problem with my implemented payment method, the logos are huge and they say it is linked to the theme, that something in you style sheet overrides their parameters, could you please advise me how to fix it ?
Thanks, Yasmine
See example here : http://preprod.editionsateliersdart.com/checkout/#payment
Hi,
Could you please create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ our team will check and help you solve the problem.
Thanks
Sorry Jan I am on Magento actually will check with the other support but they dont answer that often
Hi,
Please contact with Magento author at https://themeforest.net/item/claue-clean-minimal-magento-2-theme/20155150/comments Kind regards
Where do I change the google maps API key?
Hi,
You can change Google Map API key in plugins > claue-addons > claue-addons.php line 120
Kind regards
Thanks for the extremely fast response! Have a very nice day!
You’re welcome! Have a nice day, too!
hei, 1. Is it possible to set the on picture or banner the point, where there’s gonna be the centre, when it shows on mobile? (like on “Banner Focus Point™”) 2. Is it possible to built such layout – https://prnt.sc/ke6qi1 incl. tabs and different form with many options for each product? Regards
Hi,
Thank you for interested in our theme.
1. Yes, it can set the picture be center when show in on mobile.
2. Our theme support add custom tab and you can add more tab, and you can put what you want to separate tab.
Kind regards
Hei, thanks for reply, but 1. I mean to set that point away from the centre of picture/banner. 2. And how to solve the query at the form with different options on each product page? 3 Do you have 360 degrees product view? Regards
Hi,
1. Could you take a screenshot and add your note on this
2. The content of tab you add for each product save in database table for each product.
3. It now our theme only support video product product thumbnail not support add photos to show as 360 degrees of product but you can add 360 degrees video for product.
Kind regards
Hi 1. https://screenshots.firefox.com/ktPauQoCx0l4LNYX/themeforest.net 2. Video is much heavier unfortunately…
Regards
Hi,
1. I’m sorry our theme doesn’t have this feature
2. If you load video from external source ( Youtube, Vimeo) it lighter than generate more images to make 360 degrees product view.
Kind regards
Hi,
We release new update yesterday.
Kind regards
How install claue addons manually???
Hi,
Please download plugin at http://janstudio.net/plugins/janstudio/claue/claue-addons.zip and install via plugins > add new.
Kind regards
Ok, perfect my server is managed wordpress but the update and install options from wordpress dont work, for that i need to upload the plugins via ftp. I need this plugins please: *Data de Muestra Claue *Envato Toolkit *Paquete de Productos WPA WooCommerce *Pin Maker *WooCommerce Variation Swatch *Metaslider Really im sorry for this inconvenients. Hope you help me. Thanks
Could you please create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ I will send you link to download the plugins.
Kind regards
thanks!!
Hi!
Is there a way to make a vertical menu with a horizontal drop-down sub-menu (like there http://cssmenumaker.com/menu/flat-accented-dropdown-menu#)?
Now the sub-menu dropdown appears under the main menu items.
Hi,
Sorry default menu doesn’t support vertical menu. You can use Uber menu to do this.
Kind regards
Hi, does the theme support multi-currency?
Hi,
Yes, our theme support multi-currency.
Kind regards
Hi,
How do we set SGD as the primary currency ?
Hi,
Please go to WooCommerce > Settings > Currency options and change currency to SGD.
Kind regards
Hi, is the auto update currency function working? i click on the update, values are not changing.
Hi, after i set the currency to SGD, my homepage cant load. top right error “Can not get rate of base currency. ( SGD )”. but when i set disable auto update, then homepage can load
Hi, i try to edit the home 2 and set this page as homepage. i did some changes to it and update. However, when i load the homepage, i getting this error ” correct user ID specified “
Hi,
1. For currency, did you update currency rate?
2. Please edit Instagram element and change Access Token and user ID with yours.
Kind regards
already set currency rate. but if we set a value for the field “Auto update after”, the website cant load. will show “Can not get rate of base currency. ( SGD )”
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account. Our team will check and help you solve.
Thanks
Hi, I am looking for a theme, and this one looks pretty nice in terms of design and functionality.
However, to make sure that this was the right purchase, when viewing all the pages shown on the demo site on different devices and inspecting the code in chrome, I noticed that the shipping method < td > is only a single column, so in my case it is important that the shipping options are not compressed.
This is what it is right now https://imgur.com/a/9T10wZj and if colspan=”2” is added as an attribute to the < td data-title=”Shipping” > to make it < td data-title=”Shipping” colspan=”2” >, then it is like https://imgur.com/a/XrLi46C , which is how it should be.
The only other complaint I have is about the ATC / select options buttons on the add to cart popup on mobile: https://imgur.com/a/2exSGyJ .
Once these changes are made, I think I may purchase the theme because in many other areas it looks great.
Hi youaree,
Thank you for interested in our theme.
Did you check on real device or on browser simulator? I check on my iPhone 7+ it still work well and doesn’t show the issue like yours.
We wait for your purchase.
Thank and have great day!
Regarding the shipping method issue: The iPhone 7+ is much larger than the iPhone 5/SE I was simulating, so the shipping method names would not go onto the next line regardless (as even shown if you go to Chrome dev tools and change screen size). The error with the shipping method being compacted onto one column when it should take up two is only on the checkout page but not the cart. Finally, code is code, so no matter whether it’s a “simulator” or the actual device, if the td is set to only one column, it will take up one column. This is also an issue with desktop, so you can’t say that it’s only a mobile. If the shipping method name is long enough, it will spill onto the next line without taking up a full two columns, therefore leaving a blank space to the right of it.
The issue with the “select options” on the add to cart popup with products is still an issue on mobile.
Hi,
Thank you for report. Our develop team fixed the issue.
Kind regards
Which issue did you fix? I will likely purchase once the theme is updated.
Hi,
We fixed in CSS file and add new file to override shipping table. The fix include in new version of our theme and we will update in this week.
Kind regards
Okay, thank you
You said that you would update “in this week” but it still has not been updated? Wondering when the update will be
Hi,
Sorry for delay, we have some issues still working on we will release update when these issues fixed.
Kind regards
I still didn’t purchase the theme because the update didn’t fix it? https://imgur.com/WBVhIE9
Hi,
I’m sorry this layout generate by plugin WooCommerce and it using table.
Kind regards
Why did you previously claim that you fixed it?
It can easily be fixed with a colspan=”2” attribute.
Are you saying that there is no way to fix this and all theme purchasers will just have to live with the terrible spacing issue for a $60 theme: https://imgur.com/5HkVDAP
Hi, this code generate by code of core WooCommerce and not in template of WooCommerce so can’t override to change colspan=”2” wwe have to wait for fix from plugin author.
Regards
Hi, I am interested in purchasing your theme but I was wondering is it possible to remove the spacing between columns? I would like to create a page like this http://demo.vinovathemes.com/prestashop_unicius/en/?home=home_2 I noticed in your demo all the columns have spacing applied.
Hi,
Thank you for interested in our theme.
Yes you can remove space between columns by edit column of pagebuilder and remove padding and margin.
We will help you do it after you purchase.
Thanks
Hi,
On product detail page, “Delivery&Return” text stick to right of “Add to Cart” button instead of at below of it.
How to change it?
Thanks
Hi,
Could you send us your site url, we will check and help you solve.
Thanks
I sent pm. Thanks
Hi,
We replied you on email.
Kind regards
Hi!
Just updated php version to 7.2.1 and now there is always a warning:
Warning: count(): Parameter must be an array or an object that implements Countable in /home/u46142/new.urb-41.ru/www/wp-includes/post-template.php on line 284
I thought that some plugins could issue that warning, then I deactivated all of the plugins – the warning still exists. So, I don’t know the reason, may be some theme features are not compatible with php 7.2.1…
Do you have the solution?
Thanks in advance.
Hi,
Sorry for late reply.
Please check patch at https://core.trac.wordpress.org/attachment/ticket/42814/42814.patch open file wp-includes/post-template.php and change the red code with green.
Kind regards
Hi!!! The logo of the store does not appear in the versions of cell phones or tablets, the logo of claue still appears, can you help me?
Hi,
Thank you for choosing our theme.
Sorry because inconvenience.
You can fix by go to Claue > Theme Option > Header > Retina Logo and upload your logo.
Kind regards
Hi,
Thank you for interested in our theme and report bug.
We fixed the issue and included for the next update.
Kind regards
Presale question: Variations
I have a products which has 3-6 product images, and for this product, I have about 40 variations, which have one image each. On the single product page I want only that the main product images appear and if someone chooses a variation, the image shall change accordingly – downloading the image with ajax. Is it possible with your theme. If no, I have 46 big images on page load, which makes the site very slow to load. Thank you
Hi,
Thank you for interested in our theme.
Yes, you can use gallery swatch feature for your product and upload main images for separate gallery color it will load main image when you choose this variation
http://janstudio.net/claue/document/#create-product-color-swatches
Best regards
Hello,
Is Claue theme compatible with gutenberg, since WordPress introduced Gutenberg in the latest update 4.9.8. Is it safe to install Gutenberg on claue theme?
Hi
We’re not sure our theme compatible with Gutenberg or not. But as we can check this problem, it seems it’s not a stable plugin 420 1-star on wordpress.org. So I highly recommend you find another solution
Yes but the next release of wordpress 5.0 will have gutenberg by default and they advising all themes and plugins author to work on compatibility issues because they say it is the future.
Thank you for your information, we will make a test with this plugin to make sure it works with our theme. Currently, please try to use and report any issue that you have, we will check and solve for you.
Sure I will. Thank you for responding, you are the best
by the way, woocommerce made a plugin for gutenberg called “WooCommerce Gutenberg Products Block” It lets you add products as a block on pages and posts, you will love it. check it out
Hi,
Today i have tested your demo site page speed via tools.pingdom.com and found TTFB (Time To First Byte) seems very high – 1. http://bit.do/pingdomtest Also tested your demo site using webpagetest, gtmetrix and google developer tools as well. In all of them i found a common issue that, TTFB seems very high
2. http://bit.do/webpage-test 3. http://bit.do/googledev 4. http://bit.do/gtmetrix Ofcourse tested using built in chrome network speed test as well
5. http://bit.do/chrometest It seems very serious performance issue. Will you please clarify this? And please refer this article why TTFB is so important https://kinsta.com/blog/ttfb/
Thank you for report. These issue because some images lost when we change size of images when WooCommerce update new version. We will update these images.
Best regards
Hi
I understand that there are some files are missing and it may happen. But thats not a reason for delayed TTFB (Time To First Byte) 
Hi,
It have another issue because we keep images for product in bigger size for Metro layout http://janstudio.net/claue/demo/shop/?layout=metro if you don’t use metro layout for your site you can reduce dimension of images to save bandwidth and load time.
Kind regards
What is the recommended smaller size for the theme?
Hi,
Recommend product image size on catalog page is 270px.
Kind regards
Hey there, how can I get the installable plugins that comes with this theme? For some reason I dont have the Mega Menu plugin.
Hi,
1. The recommend plugins you can install in Appearance > Install plugins
2. Please go to plugin > add new > and search Max Mega Menu
Kind regards
Hello, the user profile dashboard is not working. All I see on the page is the shortcode. [swpm_profile_form] What can I do to make it work? Thanks!
Hi,
Please copy file layout-x.php as header layout running on your site in claue > views > header to claue-child > views > header (you need create 2 folders in claue-child) and replace code
echo jas_claue_wc_my_account();
with new code
echo do_shortcode(‘[swpm_profile_form]’);
Kind regards
We have a gift card product type that is being added to the cart, but it does not trigger the mini cart pop out. All of our simple products add perfectly fine and pop the mini cart out. Can you let us know how to get this working for a gift card? We’re using the Yith Gift Card plugin.
Hi,
Unfortunately, the plugin YITH Gift Card doesn’t support Ajax Add To Cart so it can’t open pop the mini cart.
Kind regards
