Hi there,

You can set the number of columns, go to Theme Options > Shop > Product Catalog > Catalog Layout > Products per row – Desktop

At the moment, the theme does not preview product videos on the catalog page.

Hi there,

The Fancy Underline is an image file. To edit the color of the fancy underline, you will need to edit this image with an image editing software.

Hi there,

We have an option for a Wishlist Custom Title in Theme Options > Header > Wishlist

To translate the Portfolio title in the Admin Panel, place the following code in your functions.php file function my_custom_text( $translated_text, $text, $domain ){ switch ($translated_text) { case 'Portfolio': $translated_text = __('Something Cool', 'flatsome-admin'); break; } return $translated_text; } add_filter( 'gettext', 'my_custom_text', 20, 3 );

Is it possible to translate all the items through template in the near future?

Hi there,

I’m afraid I can’t promise an ETA as to when the next update will be published. However, your site should just work fine in the meantime.

Thank you for your response. Also, can you tell us what updates you guys gonna add. I’ve been wanting for this theme to add blocks on products page but with maximum optimisation such as adding timer below the “add to cart” button

Hi there,

I’m afraid I really can’t say what updates will be pushed out. In regards to your feature request, please place it here https://uxthemes.canny.io/flatsome

Hi there,

Please shoot an email via support and we’ll look into it.

Hi ! I found the problem: the Flatsome’s image lazy load module was on. I need to turn it off then the bugs dont happen. Hope this reply helps for fixing it? Cheers to the team!

i mean not module… simply that setting was on in the advanced menu.

Hi there,

We do not have a setting to set the banner width as it takes the width of the container; full-width if the page template is set to full-width and 1140px in a boxed layout.

If you need to set the width of the banner, you will need to nest the element in a column.

another question: I am inserting social media follow buttons however it keeps routing back to my own site and the link to where it should go is at the end of that url. for example, if my site is website.com and I need the facebook icon to link to facebook.com/website, it takes me to 404 page and the link in the bar is website.com/facebook.com/website. How can this be fixed? Also for the footer, there are 2 links (our store, faq) and I can’t find the area to remove that when I click on the footer to edit. those two links are not there.

Also getting this when I attempt to do a test checkout. My last theme I was able to make purchases and have not changed around settings in woocommerce however now after setting up flatsome on my site gratefulgadgets.com I get : PayPal error (10002): An error (10002) occurred while processing your PayPal payment. Please contact the store owner for assistance. Any idea why this is happening?

Hi there,

In regards to the outdated template files, they will be resolved in the next update. In the meantime, the site should work just fine.

In regards to the error with the PayPal payment, the error is caused a configuration issue. Please check your details in the plugin for any errors.

Hi there, thank you for the feedback.

The custom product layout is currently under development and shall be featured in future updates https://uxthemes.canny.io/flatsome/p/custom-product-layout. You can place a feature request for the custom layouts for the checkout and cart pages here https://uxthemes.canny.io/flatsome

Hi there,

I’m afraid this is not possible in the default template. You might need a bitf of customization to achieve this.

Yes

Hi there,

There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.

Hi there,

You can write a function for this in your functions.php file.

Hi there,

Please use your verified buyer account (the account you bought Flatsome with), to submit support tickets.

Hi there,

You can use the following code in your form

<div class="flex-row form-flat medium-flex-wrap"> <div class="flex-col flex-grow"> [email* your-email placeholder "Your Email (required)"] </div> <div class="flex-col ml-half"> [submit class:button primary "Sign Up"] </div> </div>

Hi there,

Thank you for the kind word and good work on the website

The images are untouched, in portrait mode. But the page product show as main image gallery a weird 16:7 aspect above the thumbnails

Hi there,

Please send a link to your site via support and we’ll look into it.

Fixed after I checked

Enable default WooCommerce product gallery Use the default WooCommerce gallery slider for plugin compatibility, such as “Additional Variation Images”.

Hi there,

This CSS should do the trick. Place it in Theme Options > Style > Custom CSS

.product-category .box .count{ display: none; }

Thank you!)

Hi there, thank you for the kind word

I’m afraid we do not have a setting to customize the inventory messages.. You will need to customize the theme files in order to achieve this.

What a shame. I’ll add it to the functions.php then. Would’ve been nice with a setting in your excellent customizer. (Psssst, hint hint… feature-request )

Thank you for the feedback.

You can place the feature request here for voting https://uxthemes.canny.io/flatsome

?

Hi there, thank you for your patience so far.

The outdated template file will be resolved in the next update. However, I can’t promise an ETA for this but your site should work just fine.