Discussion on Structure - Construction Industrial Factory WordPress Theme

Discussion on Structure - Construction Industrial Factory WordPress Theme

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821 comments found.

Hi same prob.

The system returns a 404 for the demo: http://heli.thememove.com/structure-thememove01.zip

I urgently need a solution, I need the demo.

Hello, Its me again. I purchased the structure theme and I am not happy. I bought this theme and have faced the same problem as the other guy that complained since I bought it.

You would see I had to even buy another one yesterday thinking it was a fault from the previous only to find out that its the same. Now I have 2 and I am unable to use any. This is very frustrating. I need this urgently.

Hi,

Please open a support request at http://support.thememove.com and our developer will help you asap. You can tell me your ticket number, I’ll set it as urgent.

The system returns a 404 for the demo: http://heli.thememove.com/structure-thememove01.zip

I urgently need a solution, I need the demo.

My ticket id is: 23853

Please check your ticket.

Hi Do we have to renew support if an update broke parts of pages on the site? I created a ticket two days ago and have not received a response. Please advise. – Melissa

Please tell me your ticket number.

The importer is workingimport

ERROR http_404: Could not download demo media package. Please use this direct link or contact our support staff.

I can not download the file: http://heli.thememove.com/structure-thememove01.zip

How to solve this problem? The company support does not respond to the problems presented … I would like the Envato to resolve all of this.

Hi,

Thanks for reaching us about this. Please open a support request and I’ll send you the package.

Regards,
TM

I have new fresh new site with no content. But still while importing Sample data it shows following error -

ERROR http_404: Could not download demo media package. Please use this direct link or contact our support staff.

and there is no link to the word “direct link”

Already submit the ticket, but still no response.

Hi,

Can you tell me your ticket number?

I have am so dissapointed with this theme – had sent through support ticket as the demo would not install without error message. They responded and sent me download for an incorrect theme which took me ages to import to find it was not the theme I bought. I have had no further contact from them with the correct demo download and has held me up 3 days. Not happy at all. Want my money back.

Hi rosemarylindsay,

Can you tell me your ticket number?

What are the Header Styles?

You can check on the menu: http://prntscr.com/klg35u

Hello,

I would like to know which file I have to edit to change ‘All Projects’ into something else.

Also the file where I can edit the breadcrumb ‘You are here’.

And no I don’t want to use WPML. Just want to edit the files :)

Thank you.

Found it!

Hi,

If having any other problems when using our theme, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon :)

Hi,

This is my website http://thewebstack.com/printonclick and I’ using strature theme. On All Pages I select the Top Header but on shop page, checkout, cart and product page It’s showing differing header so how can I change the header of woocommerce pages. Need Help It’s my client website

Thanks, Sheraz

Hi, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon.

Hi,

Pre-sale question. Is this theme compatible with php 7.X?

Thanks

Hi,

Yes, Structure compatible with PHP 7.x

hi this theme is rtl support?

Hi,

Sorry, Structure doesn’t support RTL.

No, we don’t support RTL

I second stieranka’s request. We get following warning message when PHP7.x is used: Deprecated: Function create_function() is deprecated in /home/user/public_html/wp-content/themes/structure/functions.php on line 319

Hi. Can you tell me the ticket number that you have already submitted?

Regards,
TM

Hi, could you optimize the theme on PHP 7.x ???

Hi,

We don’t have plan to do it this week, we’ll add this to the future task.

Regards,
TM

Hello! I am having a problem with importing the package. It says “ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff.”

Screenshot -> http://prntscr.com/jzw6ly

Hi,

In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:

  • Your purchase code (to let our developer see that you’ve already bought our theme)
  • Admin account & FTP information (so, our developer can clearly look for the reasons)

We are waiting to give you a hand.

Best Regards,
ThemeMove

Thank you so much for the response, but it’s all good now there was just something wrong with the permission. :)

Hello, I am new to your theme. I am trying to edit your demo content project page using my images but i just noticed you do not used the and i do not know how to get the image source/id to use with your shortcodes as shown below vc_column width=”1/2” How do i get id’s for my images?

Hi,

Our developer will guide you to use the theme and fix all issues you met via our support system.

Please submit a support ticket at our support channel. Don’t forget to provide these information:

  • Your purchase code (to let our developer see that you’ve already bought our theme)
  • Admin account & FTP information (so, our developer can clearly look for the reasons)

Best Regards,
ThemeMove

Hey the theme is loading rather slow. any chance of speeding it up?

Hi,

You can optimize your site and it will get the faster the loading speed.

Regards,
TM

Hello I purchased this theme a while back but I need some assistance. The wp fastest cache has an option “combine css – Reduce HTTP requests through combined css files” and when I select this option, the theme css breaks. Can you give me a fix for this? Or a possible solution to combine css files so the theme will load faster?

Hi,

You can open a support request at http://support.thememove.com and our developer can help you

Best Regards,
TM

hi , i am trying 2 days now to get in touch with the support system , the theme canot be upload corretcly , please help as sooon as possible. i have already submit a ticket and email .

Hi,

I’ve created a ticket on our support system for you. Please follow it

Regards,
TM

Was really excited about using this theme but am trying to import demo content and it is failing. Have followed the reset instructions and followed import video. Disappointed and in a hurry to get this site finished.

Please help I have submitted a ticket.

please help

One click installation has actually meant over an hour with WP support so far

Hi,

Our developer has replied and you can follow the ticket #21605

Hi does your theme support RTL languages?

Hi, Sorry, Structure doesn’t support RTL.

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