219 comments found.
Hello, why RnB rounded Prices? I dont Need this, best regards
Hi, please submit ticket and say clearly your problem to be help soon: https://oceanthemes.ticksy.com/
Thanks.
Hello, my Name is Ralf from Germany, sorry for my bad English. My Question is: where i found the Adjustments for my Theme? I will Change the Fonts, the colour of the fonts etc. in the cosumizer no Adjustments. please help me. Thanks for your support, Ralf from Berlin.
Please submit a ticket to get support from us: https://oceanthemes.ticksy.com/ , Thanks
Hi. Reccomended way to disable the pre loader for pages? This is making my site way too slow. Can’t seem to find a setting for that.
Thanks
Found it, thanks.
Hi, I just updated to the latest version of Wordpress and Woocommerce and now get a 500 server error. I deactivate Woocommerce and it goes away, but I need it for your theme. Can you help?
http://planetgrilling.com/Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
How do I change the fonts as easily as you make out in the decription???
Hello,
Are you buying the theme?
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hi, i have http error 500, why ?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I have a huge problem moving my server and the problem is with the tamplate. i want to move it to a new hosting
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Looks great at first, but scrolling is jerky and cumbersome. Not sure why, but there’s a stuttering effect where the theme seems to be fighting the browser. Any idea why?
Hi,
I have check our demo site and the scrolling is work fine.
Thank you for interest to the our theme !
I have check your demo site and the scrolling is jerky and cumbersome – at least in Firefox. All other themes here scroll fine. Too bad you can’t tell the difference.
Thanks for your dismissive reply !
We’ll check again. If there is any issue, we’ll update it soon.
Thanks.
does the theme support RTL (Arabic Language) ?
Sorry, the BuildPro theme not support RTL (Arabic Language) language, Thanks
no visual editor in Services ? and from where VC WP Text yellow background can be changed
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
good day, please tell me, I bought your site themeforest-19263376-build pro-business-building-construction-wordpress-theme question-Can you help me with the installation of the site on my hosting ?
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello , also after your latest update the images ( image gallery ) is not showing the name of the image anymore , this was a bug when i first purchased the theme, you sent me an updated file to fix the problem , now after the new update the same thing happened , in the image gallery there is no option to choose to show the image name , please can you share the updated file and fix this update bug?
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Weird that you cant change font size and color globally
Please try using this plugin: https://wordpress.org/plugins/easy-google-fonts/
It’s very easy to use.
I think a Bug in the last update : in the contact form , the Map only show for the admin if he is logged in , check screen shot : https://prnt.sc/ljxdim it will not show for users that did not logg in , check screenshot : https://prnt.sc/ljxdqs this was working fine , how can it be fixed now ?
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Any Discount code to renew support ? its almost the price of a new license just to report and fix what is maybe a bug from your side , ( comment from my client ) thank you
Hi,
It is very strange, please send your website link for me to check.
Thank you
Thank you for the reply , https://stoneboutique.com.br/contato/
Please send your wp-admin account via email for check: contact@oceanthemes.net , also try disable lazyload plugin, Thanks
why layout view Categories Portfolios http://demo.oceanthemes.net/buildpro/categories/Commercial/
Note: cant open ticket “Sorry, that purchase code is for a different Envato product.”
Hello,
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
My purchase code real but see
WHOOPS, SOMETHING WENT WRONG … Sorry, that purchase code is for a different Envato product. OKAY
Hi, you can verify purchase with Envato to submit ticket instead add purchase code.
Already try but cant open ticket verify purchase with Envato or Enter your Purchase Code
“WHOOPS, SOMETHING WENT WRONG … Sorry, that purchase code is for a different Envato product.”
Item Purchase Code: 26488d7a-bd31-4106-be1d-ade2a077bd73
Note: Already Apps you’ve granted access ticksy-clients This app has access to:
View and search Envato sites View your Envato Account username View your email address View your items’ sales history Verify purchases of your items List purchases you’ve made Verify purchases you’ve made
Hi, i just submited a ticket with your purchase code: https://oceanthemes.ticksy.com/ticket/1781303/
Mail for us to get your login info: contact@oceanthemes.net
Helloo , I need to install this theme (already purchase) and the plugin OT Slider Text says cannot be found:
Descargando el paquete de instalación desde http://oceanthemes.net/plugins-required/archi/ot_slider_text.zip…
Descarga fallida. Not Found
can u tell where i can get it ? Txs
Hello, please submit ticket to be help: https://oceanthemes.ticksy.com/
Thanks.
I no longer can updated header info??? Logo, address phone number social icons. Please help
https://faulkneredc.com/Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello I have had my work website setup using the BuildPro theme and there is a picture on the home page that seems to be one of the stock images that we would like to change to one of our own. However I can’t find it anywhere within the theme settings or the page to change this, I also can’t find the image in our Media section. Could you please let me know where this is located so that I can change it? If you go to our website www.acsconstructiongroup.com its the one behind Our Process and is a picture of a house. Kind regards Steph
Hello,
If you bought this theme, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Hi, I have bought your theme and developing a site. I have two questions: 1- I just want to create another section like services which will be called products. What I want is not to sell products but give information about them as in Services. Would this be possible? 2- The background image of skills on Homepage13 does not work. It is invisible. I guess there is a problem with parallax effect there. Can please help about this?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I am using Buildpro Theme. I appreciate it very much, but I have a little problem.
I am not able to preview my portfolios. Its sending me on a 404 error page. I tried several things, like changing the .htaccess, changing the URL of the portfolio items, etc..
Thank you in advance for your help.
Best regards, Marvin.
Hello,
Please try click “Save Changes” button in Settings > Permalinks: https://www.awesomescreenshot.com/image/3413289/f3e32067c5ee748eff81d1ecded59458Hello,
Yes, I already tried it, it does not work. Can you check below if the link is good ? http://www.awesomescreenshot.com/image/3413730/c7380d19f8de3104ac1d9d858583a3b2Thank you in advance. Marvin.
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
Ok, I’ve done it, the number is #1606687.
Thank you. Marvin.