16513 comments found.
Hello, i need you help for the following issue. I had been installed the jupiter template, but i´m having trouble with an FTP advice as it requestes me to enter the id, and even after i enter the ID, all the time is the advicement up and it doesn´t gets off even if i already complete the request. thie request still appear in all the website all the time. I had tried with different navegators having the same result.
Could you please help me to solve this problem out.
Thanks in advance.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Morning, another question, is there a way to create a mixed category type grid of posts or posts that could go on the homepage please? For instance I will have pages in destinations and experiences and I want to mix these into a grid.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/
Hi:
It has been yers and the blog section still has not been updated. All of my sites run on jupiter and we are getting requests from our clients to have a more modern blog, allow more flexibility, but unfortunately there is nothing that can be done. I have asked for this before but your reply is always that is part of your development.
Can you please confirm if a new blog design will be implemented soon or not?
Thanks
Hi,
We have some big changes coming soon, including blog layout changes and styles. Please stay tuned.
Regards.
when are you planning releasing a new update? Based on the date I will know to keep using Jupiter for a new project or not. Thanks
Hiya, – do you have any examples of this theme being used for a travel / destination website at all please?
1) Top header with phone number etc 2) Mega menu 3) Ability to show testimonials slideshow 4) Ability to pull destinations to homepage 5) Ability to pull other page set to homepage 6) Overlay mobile menu (or flyout)
If you think the above website can be created with your theme then please let me know
Rich
And here is an example of what I want the header to look like: https://livewp.site/demos/?product=Oconnor
Hi,
Yes, each point you mentioned is possible with this theme. And it’s possible to create such header. You can search for Jupiter templates and find a lot of travel/destination website templates: https://demos.artbees.net/jupiter/jupiter-theme-templates/ Regards.
OK thanks, and what about a mixed content homepage grid, for instance I want to create destinations and experiences, and then pull these into a mixed grid on the homepage.
Wasn’t sure whether these should be pages, portfolio or posts – probably pages with categories is the best option.
Essentially I need to build something like this
https://www.cazloyd.com/en RichGood day – after reading your comments on your YouTube video, I understand you will be switching to Elementor in September for v7. If I purchase now how will I be able to make the switch on to Elementor when the time comes? Is it best to hold off?
You can purchase Jupiter 6 now and upgrade later to a new product with Elementor.
Regards.
Thank you. Would the design I create in V6 transfer seamlessly over to your V7 Elementor version or would I need to redo the site to fit that builder?
If not, what is the anticipated launch date? If it is not too far out I could hold off. Please advise.
Hello,
Warnings in Chrome: ‘webkitURL’ is deprecated. Please use ‘URL’ instead.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hello! 
Sorry for my bad English.
I am facing a strange issue which affect performance.
After debugging the waterfall in Firefox, Chrome and Chromium, I saw that the page URL is loaded twice (in my case – while testing – this is the home page).
1) Once because the URL is really requested (aka: a click on the logo using the browser, this is just normal) 2) Twice by a javascript file (could not find it but, if JS calls are blocked*, the problem does not occur)
=> *More precisely, it seems that a JS file create/add an IMG that loads the URL twice.
Sorry if the issue has been resolved before, could not find anything related in Google. :/
The wordpress is “clean”, only the Jupiter theme is installed, no others plugins.
By the way, Jupiter is awesome!
Have a nice day!
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you fix it:
https://artbees.net/themes/dashboard/new-ticket/I can’t reply to your response to my review on that page. this is why I am writing here. I don’t need to have a registered user name on your website or to contact you to review your theme. After all, it was a review not a contact support. Also I have used your theme 2 years, I have been testing it since then and you can see that I purchased the theme here. So how about stop visualizing me like a person who hadn’t purchased it there and sending me links that I already tried beforehand? I had 3 registered usernames in that time and done everything to speed it up. I don’t need to contact you to speed your theme. I am not a newbie and now that I am not using it I don’t have any user name.
Yes, there are a lot of things to do to speed up a theme. But it should be customized natively. If you say your theme is the (so-called) “fastest one around” or “unparalleled”, it should DEFINITELY be customized and fast natively. I can give lots of other themes as examples that are natively way faster than yours if you want. This is why my review was bad. I am sorry you couldn’t handle it.
PS: This is not a customer support too. How about responsing my refund request instead? Since I am not a satisfied customer I don’t wanna argue about your theme at all. I spent enough time and effort on it. I have been waiting for 4 days now for your response to my refund request. And to think people assume that you have one of the fastest customer services around…Sorry, but I am not buying advertisements any all those colorful marketing words. Please stop stalling my refund request, my decision is final.
Hi,
We actually are not involved in a process of refunds. Artbees is an exclusive Envato author and follows their fair policies and guidelines regarding refunds. Which means you need to request a refund from the Envato’s website.
Regards.
Hi,
I already did request a refund via Envato and I have been waiting for YOUR response as the author AKA seller of the item to my refund request. You are the one who should grant it or not, not Envato. If you don’t response me in 5 days or choose not to grant it for some reason, I, as a customer in this case, should open a dispute case against you then Envato involves and investigates the case. This is the process of Envato’s refund. In case you haven’t read the Refund Policy for Customers of Theme Forest as an exclusive author here it is.
https://themeforest.net/page/customer_refund_policyHere is the e-mail I got from Envato regarding my request. Obviously you are the ones who should response me :
“Hi ToneInsight,
We have sent your refund request to artbees for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by artbees will be emailed to you.
You can track this refund request here: (here is a link that I can view)
If you disagree with the author’s decision or don’t get an answer within 5 days, you’ll be able to raise a dispute through the above link so that Envato can review your claim in line with our refund policy. For this reason we recommend keeping all refund related communication onsite.
Regards, The Envato Market Team”
Hi ArtbeesSupport, the shortcode for CONTACT INFO incorrectly adds http:// to the mailto: and tel: links for email and phone number. This produces an error in webmaster’s tools for structured data. We are NOT the first ones, who report this error to the ArtbeesSupport. 
Please fix this in your next update. Thanx in advance.
Hi,
It has been reported to our developers, thank you. Please stay tuned.
Regards.
Hi
I need to redesign our website to be similar to https://jiffyondemand.com/ especially need to have the drop-down list box in the header image or slider
Can I achieve similar design and functionality with Jupiter
Thanks,
Joseph
Hi,
The design is possible but some knowledge of custom CSS is required to make it perfect. About the funcitonality it is possible with a 3rd party plugin.
Regards.
When do you expect to solve the page loading issue where the page initially loads boxed, then quickly snaps to full-width? The bug’s been around for months. Support said it would get solved in the next update, but it wasn’t 
Hi,
Unfortunately we don’t have any news about it at the moment. I will forward this to our developers. Please stay tuned.
Regards.
Any word on this? I don’t understand how it takes months to address.
What will Gutenberg from Wordpress do to Jupiter and shoul I install it?
Elementor supported?
Hi,
Unfortunately no.
Regards.
Ok, thanks
please prevent the theme from logging to the console, re: “ready for rock”
Hi,
We’ll forward this to our developers.
Regards.
Building a new site, running into an issue I’ve never encountered before. The old site’s blog breaks and doesn’t display with WPBakery Page Builder. It doesn’t show blog or the individual post, it’s just empty. The only thing that shows is the pages at the bottom (1,2,3,etc with arrows) and if I have Clean and Bold as the blog style the hero section with image will display but that’s it.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Can this theme only be used for 1 domain? Or can it be used on multiple domains?
Hi,
One theme license (purchase code) can be used only for one domain at a time. You can change the domains, but it can be active only on one.
Regards.
I don’t think I should have to buy support at 60CAD a year just to update the theme. Trying to do a theme update in a staging environment (for which I don’t have FTP access) following the instructions at artbees, with no success.
https://themes.artbees.net/blog/update-your-wordpress-website-using-a-staging-site/?utm_source=searchpage&utm_medium=ArtbeesThemesPortal&search=staging%20site I just get ‘theme update failed’ and auto update fails because URLS don’t match. X theme provides staging licenses for this purpose… can artbees do the same?Hi,
There is no need to buy or extend support license for theme update. With or without support license, you will get all theme and plugin updates. If you are having issues updating the theme, please check out these articles: https://themes.artbees.net/docs/updating-theme-child-theme/ https://themes.artbees.net/docs/theme-update-issues/ Regards.
I have a staging server where I run all my updates and backups on plugins, themes etc, and I can’t run the jupiter update because it doesn’t recognize the url. Is there a way to get a second registration for my staging server so I can enter that url for my tests?
Hi!
I have a vertical header and I want the sub menu levelsappears without animation. I want just a simple list for the links.
Thanks!
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hello, is this theme compatible with Elementor Page Builder?
Hi,
It is only fully compatible with the WPBakery Page Builder. It might have some issues with the Elementor.
Regards.
Hey there,
We are using a bottom shape divider on one of our sites, but the point isn’t showing. Why is this happening and how can we fix it?
See here: https://imgur.com/a/wbbK0CI
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/
