1618 comments found.
Hi, I’ve purchased Grand restaurant at 2016, never used. Now I decided use your theme for new project.. I am on localserver for testing purpose but couldnt success with envato token. Tried many times and message is : We can’t find your purchase of Grand Restaurant theme. Please make sure you enter correct Envato Token. If you are sure you enter correct one. Please open a ticket to us so our support staff can help you. Thank you very much.
like this.
can you please help me? Regards
Hi,
Thank you for purchasing.
I replied your email and steps to get your access token. Could you please check there.
Thanks for reply, but I did that already. No chance. Removed and re created new tokens too. I think I did everything..
Would you help or not? I am waiting since 2 days
Ok I am done. On host.. ıt was localkserver problem thou. Thanks
Hi, I can’t edit the top menu bar which has location, hours and phone number? Can you help please. I tried to customize the theme but it won’t show anything.
Hi,
Thank you for purchasing.
You can change these information via Appearance > Customize > Menu > Contact Info.
Import demo content doesnt work, loading 6 hour and nothing
Error:
Data is being imported please be patient, don’t navigate away from this page
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you
Yes, I have already submitted ticket. https://themegoods.ticksy.com/ticket/1707795
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
hello, i installed the theme twice and i still face an issue, when i go to home page i get 404 not found, i did all steps 2nd time with new wordpress installation and same result , have a look here http://kebabarmilla.es/
i think there is a problem with importing , slider revolution ask for key to activate
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Normally you can use all basic function of Revolution Slider plugin you saw on demo site.
However you have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin. When you purchased theme, plugin is included but it’s purchased code for theme
But it doesn’t necessary to buy Revolution Slider license as we will provide an update for the plugin once it has.
Hi, i’d like to update only revolution slider… how can i do this? thank you!!!
Done… from the latest package of your great theme!!! ty
Ok great! 
Hi, how do I change the text in the reservation button in the header from “RESERVATION” to “VIEW OUR MENU”?
Hi,
Thank you for purchasing.
You can translate all theme strings from po translation files which are included in theme. Here is more detailed information http://themes.themegoods.com/grandrestaurant/doc/translation/
Problem with the google map. I see the following message: for development purposes only. How to solve the problem?
Hi,
Thank you for purchasing.
Could you please make sure you setup your Google Maps API key in Theme Setting > General.
Please see how to get your API key here https://themegoods.ticksy.com/article/7785/
Hi, this theme looks very nice, but I noticed a problem with the drop downs on the booking form. The text is white on white background for the number of people.Needs fixing.
Hi,
Thank you for interesting.
We will release the update for this issue very soon. Thank you for your patience.
Hi ThemeGoods,
My name is Kax Miller and i’m web developer having experience of 8+ years – i have done many projects on themeforest – if you need an developer please mail me at kaxmiller@gmail.com – thanks
After more than a week of sending info, I still do not have demo installed and up. Please support asap!
Hi,
Thank you for purchasing. Sorry for the delay during weekend. Our support staff replied your ticket. Could you please check there.
Hi Theme Goods – bought several licenses a while back. Updated to the latest version and square logos (200×200) appear squashed. If uploading them in a 200×60 format they appear normal (but to small). Did you change something in regards to the logo display? Thx.
Hi,
Thank you for purchasing.
We haven’t make any changes in theme logo size. Could you please provide URL of page which has issue please. I will check it for you.
Hello, always me, I have a really boring bug: When I use parallax elements or increase padding to the various elements the site overlaps the various elements and creates type an iframe at the footer. In your Demo on Envato these problems were not there, can you help me?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have tried multiple times to register product with token and it keeps saying it can’t be verified! I can’t even submit a ticket as its saying my licence is expired, when it has 6 months!
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods I will activate theme for you. Thank you for your patience.
I have sent
Thank you for your info. I activated theme for you successfully.
Hi, I’m trying to import your demo content and it’s still running after hours. I created a support ticket. Please help me to resolve this problem. Thanks.
Here is ticket ID: Public Ticket #1683917
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please check there.
Hi,
since my last update of the theme I have an error message in the page (backend)
Warning: count(): Parameter must be an array or an object that implements Countable in xxx//themes/grandrestaurant/modules/content_builder.php on line 164
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP account here https://themeforest.net/user/ThemeGoods I will check the issue for you. Thank you for your patience.Hello, for some reasons, my Chef’s image could not be displayed on team card in the Homepage. Could you please take a look and check?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
A question regarding Open Table popup shown.
See this screenshot from your demo: https://www.screencast.com/t/d4LYhWNvX
In the date field, it’s displayed in month/day/year format. How can I change it? In spanish it’s confusing because we’re used to day/month/year format. Can it be configured within your theme?
Thanks.
Hi,
Thank you for interesting.
Yes of course it could be changed
Hi,
In fact I’ve purchased your theme time ago and I’m looking for the purchasing code I don’t find to open a ticket.
How can I change it? I don’t see any options in the theme’s options (dashboard). And how can I customize the email received when a reservation is made? Also don’t see the way to do this.
Thanks.
Please login with your purchased account so we can continue providing support for you.
hi, i develop my site in localhost.. and when i upload it to the server it wont work, plz help me..
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is it normal that when I import demo content then I have to setting widget, menu, home page, etc…?
Thanks
Hi,
Thank you for purchasing.
It’s not normal. It should be setup automatically. But if you want. You can import demo widgets manually. Please see http://themes.themegoods.com/grandrestaurant/doc/import-demo-widgets/
For example all image (except sliders) are missing. The home page don’t set automatically and the menu is different from the demo. Look at http://ordev.blukas.eu. I only made import demo content.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you
Ok thanks a lot. I’ve open ticket https://themegoods.ticksy.com/ticket/1669910
hi, i am getting some error while extracting the zip file in rar
Hi,
Thank you for purchasing.
You don’t have to unzip it. Just upload grandrestaurant….installable.zip to WordPress Dashboard.
