279 comments found.
Hi,
Your theme is compatible with a membership plugin : wp membership for example ? Compatible with WP 5 ?
Thanks in advance !
Hello,
Thank you for taking interest in our theme!
All our items are, in fact, compatible with the latest WP release, there’s nothing to worry about. When it comes to WP Membership, unfortunately we didn’t test Baker theme with that 3rd party plugin, so we can’t confirm any compatibility whatsoever.
We’re here in case there’s anything else.
Edge
Thanks !
When I buy your theme, is possible to import demo. I would like to import Strudel demo is possible ?
Thanks in advance !
Hi,
Once you purchase and install our theme, you will be able to import the entire demo content, as seen in live preview, including all home layouts, pages, posts, widgets, menu items, sliders and all media files.
We’re here in case there’s anything else!
Edge
Hi,
I would like to import Strudel demo. I installed theme on my website but when i would like to import demo, i have only Baker in “Choose demo content you want to import”.
I import Baker or i wait ?
Thanks in advance !
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
hello there, do you have html version of this theme? Please let me know or send me link so I can buy that.
Hello,
Thank you for taking interest in our theme.
No, unfortunately not. We provide only WordPress-ready themes. We don’t include HTML versions because our themes are built through our own framework system that doesn’t require writing markup from the beginning.
Edge
Hi,
I’m interested with your template, I just want to know if we can add a variable price product attached to an option in the product (the size for exemple). If yes, can you send me a page that contains this to see how it works.
Kind regards
Hello,
Variable price for any product is default WooCommerce’s feature that works for all our themes. Unfortunately, we didn’t build this kind of product for our theme demo, but here’s how variable product can look like https://www.screencast.com/t/7iCPyZJM
You can see price range at the top and a specific price for each variation at the bottom, once you click on the dropdown item.
You can also include image for each variation, so it changes on click of a dropdown item.
Hope this was helpful, let us know!
Edge
menu bar doesn’t work properly. If the browsers size is not big enough it doubles itself. when the browser get smaller if looks like mobile menu bar.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello! My support has expired but I can’t see my old tickets when I had the support. I need to read some of the answers you gave me. Is not possible anymore? Thank you for your help.
Hi,
You need to be logged in to your Ticksy account to see previous tickets and replies.
Edge
Hi there – love your theme. I am having trouble with Instagram showing in the footer (http://oldcroccheese.com/) I’ve tried reconnecting Instagram but I get a white page with URL (http://demo.edge-themes.com/instagram-app/instagram-redirect.php?code=###)
Would I have to renew my support to get assistance with this? I’ve installed the latest version of the theme and cleared all cache. Thanks for any assistance.
Hello,
Regarding the Instagram issues, please navigate to: http://oldcroccheese.com/wp-admin/options.php pageThen find all the instagram fields and delete them:
https://www.screencast.com/t/R23i7cW1uiZThen navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don’t allow editing the database through options.php, so you might need to access database directly.
Edge
Thank you very much for the quick reply. This worked perfectly.
Cheers, Strato
Hi Strato,
Glad to hear that, you’re very welcome.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Edge
portfolio-category << can we replace this with a custom slug? I have already changed “portfolio slug” and “portfolio single post slug”. They work well. But when I click on a category or a tag in portfolio, link looks like these /portfolio-category, portfolio-tag
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello,
Nice theme, but one question. Why is the font different before login to website? I see the font I choose after logging in, but not before. How to fix this?
Regards, K
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi there, is there “pagination” in portfolio section? I would like to use that part for recipes.
Hello,
Thank you for taking interest in Baker.
You can see portfolio pagination on this link http://baker.edge-themes.com/portfolio-item/baking-tools/
Best,
Edge
Hi there! 
My license has expired and I need to update the WPBakery Page Builder. I must wait the next update?
Thank you and congrats for the amazing job and theme!
Hi,
Please write us at support@edge-themes.com and include your wp-admin details and purchase code. One of our agents will log in and update WP Bakery for you.
Edge
Done!
Thank you so much!
Hi,
Our agent will refer to you as soon as possible. Thank you.
Edge
Hi, in your template there is a WP Bakery plugin but if I want to by the plugins to renew automatically. I have to buy the same plugin or I can to buy the Visual Composer from his website?? I will not have problems, then?? What do you recommend me?? I hope your answer!! Thanks, Carmina
Hello Carmina,
WP Bakery is formerly known as Visual Composer, it’s the same asset. Automatic update of the theme can be enabled if you install Envato Market plugin. Otherwise, if you don’t want to wait for the next theme update and you need the latest plugin update, write us an email at support@edge-themes.com and include your wp-admin details. One of our agents will log in to your Dashboard and update bundles on your behalf.
Edge
Hello. I am noticing that Bing.com has a different snippet for my site than Google. In fact, Bing.com’s snippet still says: “Edge Themes give you everything you need to create an amazing website. Designed and built with care, filled with creative elements and useful options, and completely user-friendly.” Is there a way to change it so that it displays the description of my business? Thanks. Yoon.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
Will do! Thanks.
You’re welcome, all the best!
Hi there,
Please take a look on this ticket #1659423
Thanks!
Emil
Hello Emil,
Usual response time on ticket system is up to 24 hours, so please be patient. We forwarded your thread to our agents for faster response.
Edge
Thanks!
You’re welcome, have a nice day.
Edge
Thank you for your answer. Unfortunately I found another bugs, please take a look again on the ticket.
Thanks!
Hi,
We forwarded your thread to our team for faster response, there’s no need to write us here every time you submit a new ticket. Thank you for understanding.
Edge
hello… here an annoying issue: on prettyphoto of a second or third img, after have clicked on bottom thumb image
http://baker.edge-themes.com/product/crusty-baguette/
an image: https://drive.google.com/open?id=1SOK7LjaSCYR_kuXFx8YzqApn3drM4gLJ
Hello,
From our side everything is displaying just fine, all of the images. Please try from a different browser. Thank you.
Edge
OH no! in chrome and safari and firefox for MAC the issues there is!!! it happen whe you zoom the second or third image after click on thumb !!
Hi,
In the latest theme update we have improved this functionality for WooCommerce 3.3+ so this should already be fixed when you download our theme. We will sort this in our demo website as well.
Edge
ok thanks fornr now
You’re welcome, have a nice day!
Edge
Hi. Is it possible to include a workshop calendar in which tickets for that workshop are sold from the online store?
Hello,
Thank you for taking interest in Baker.
We don’t have such a feature as product calendar in Baker theme, perhaps you could achieve this functionality using some 3rd party asset. Our theme is integrated with default shopping system of WooCommerce and you’re able to sell anything with that plugin.
Edge
hello, the mobile menu on apple smartphone has a random issue… some times some voices of menu arent visible… i can send you some screenshot… if necessary
see here screenshot:
https://drive.google.com/open?id=0B6SyeGQIk5WATm5GNXJnemZJSl8xZFJNcDdTQnp3MnYwWEtN https://drive.google.com/open?id=0B6SyeGQIk5WAZ2hXREpVQWJrSVFEaWl3eFFpRnNkNm5lZ19Z https://drive.google.com/open?id=0B6SyeGQIk5WAT0RWV0FGQXE1X0pqbG9ZeGZOVkw4cGNLMFBNHello,
I think I’ve fixed this, here’s how it looks like from my iPhone SE 11.4
https://www.screencast.com/t/LZ9OBG2v4 https://www.screencast.com/t/zCmWqN8Ry9m9Best,
Edge
oh NO the issue on my IPHONE 6plus 11.4 is not resolved … same issue … you can fix it please?
Hi,
This looks fixed from our side, please go to Settings > Safari and clear history and website data. Thank you.
Edge
hi but the issue is not solved!!!!..
Hi,
Please try again now, we have tested it on multiple devices so far. Thanks, Edge
ookkkk
All the best, Edge
hi there, i like to switch 2 sections in the woo single product layout.
now its:
heading
price
description
add to cart
i like to have it this way:
heading
description
price
add to cart
what do i need to change in the child theme?
thanks and best regards
thomas
i added a ticket several days ago – but no reply yet
Hello,
I located your support requests and forwarded to our support team as urgent. We don’t work on weekends, so that’s why you didn’t receive your reply. Please check ticket status in a couple of minutes.
Edge
hi there, i activated sticky menu header, but its only working in desktop mode. how can i have it enabled on tablets and smartphones as well? best regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
ok i added a ticket
Hi,
Thank you for that, I located your support request and forwarded to our agents, they’ll look into this more. Please check ticket status in a couple of minutes.
Edge
my menu in mobile does not work. It can’t expand
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
hi there, is it possible to use a sticky menu in this theme? i have the latest version installed at https://www.komeko.de/ but if i scroll down nothing sticks. best regards thomas
Hello Thomas,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Edge
hej edge, as you can see the theme is running a licenced version of bakery. it was ordered in a different account than mine, but i am the new dev for the site.
Hi,
It’s a rather complicated situation, nevertheless, you’d need to extend the support in order to receive additional 6 months of support period from our trained team of agents. Sorry about that 
Edge
ok, i will order another licence then. can you tell me in advance if its possible to have it sticky? also i need to know if it’s fully working with wpml & woocommerce – we are planing 4 languages for the site & shop.
Hi,
Yes, sticky header is an option in our theme, also it’s compatible with both Woo and WPML.
Best, Edge
