1737 comments found.
How do I get rid of the top header strip – including menu, logo etc? I just want the slider to reach the top of the page and have nothing extra above it, thanks.
Hello Tina_H!
Please go to page editing > Header style > choose Disable header there. Please check the screenshot http://prntscr.com/kqwauq.
Best regards,
DFD Support Team
Perfect, thank you!
Always welcome!
Best regards,
DFD Support Team
Hi guys,
we are still thanksful using native.
Unfortunately, the lightbox still looks very incomplete in the mobile view: changing the mobile view from vertical to horizontal makes the display completely buggy. We got 8 Native- licenses and every single customer has complained about this. Nevertheless, is there a possibility in the portfolios to disable the lightbox and open clicked images in a new tab?
Thanks for your feedback!
Hello Bspinola!
Could you please submit a ticket on our support forum? We’ll check what can be done.
Best regards,
DFD Support Team
Hello, I have a customers that loves different parts of all the themes.
Is possible to take parts from different themes and and then make one. ?
I mean he likes the hero section from shop second theme. the offers section from shop third and so.
Hello Jneftali!
Yes, surely, you can install several demos on your site using WordPress Importer, more details you can find in this post: http://nativewptheme.net/support/first-steps/demo-content and combine them.Best regards,
DFD Support Team
Hello I need to find a way to disable related videos and more videos after my youtube videos. From single post and from the light box when using a youtube video. Please advise.
Hello Chrishudson!
There is no option to remove related videos in the theme for now. We can suggest you to add videos as iframe with ?rel=0 added to the video link.
Best regards,
DFD Support Team
Can this be done where it is asking for the YouTube Video ID
How do I turn off the lightbox on my blog page when someone clicks on the video link. If the click on the video itself or the title of the post I would like them both to go to the post page. Now because I am using the embed code in the post and not the youtube video id, the light box is not working because we changed it to the way you suggested.
Could you please submit a ticket on our support forum and provide us with WP access details and page in questioning? We’ll check what can be done.
Best regards,
DFD Support Team
Hi,
How can i add featured products in the category. Its showing the featured product heading but I couldn’t find a option to add the products as featured. Please help.
Thanks
Hello Tiki_vape!
Could you please submit a ticket on our support forum and provide us with some more details about the request?
Best regards,
DFD Support Team
Can we generate xml sitemap in this theme?
Hello Tiki_vape!
Yes, you can generate xml sitemap, you can use the plugin for this purpose.
Best regards,
DFD Support Team
Hi guys, we love your custom contactform! Is there any way possible to get a upload field for it ? Thanks!
Hello Bspinola!
In our contact form, you can choose a preset style and modify the fields or enable “Your own style” and any number of field and structure you need. Please check this article.
Best regards,
DFD Support Team
DFDSupport_Ellen thanks for your fast response! Can you give me more detail about that topic? I always use “Your own style” but how do i get a upload function working here? Merci!
There is no such function for now in module, we can suggest you to try Contact Form 7 for the Upload feature, please check this article.
Best regards,
DFD Support Team
I saw your theme demo on the theme “Digital agency”, there was something not good when I tried to look at the phone display.
The writing “More possibilities for your website” will look like: More possibilites fo your web site.
It would be great if it was like this: More possibilities for your website
So when the width is full, the text will go down by word, not by letter.
Hello 6hartanto!
Thank you for the feedback! We’ll check it with the team.
Best regards,
DFD Support Team
Hey Native Team. Your Theme has some issues, Actually, its Heading Shortcode is sluggish, When I click on typography Tab then it just stops for few seconds and then it shows after at least 5 or 6 seconds which is just annoying. So figure this out instantly.
Hello Designase!
Could you please submit a ticket on our support forum and provide us with WP and FTP access details for checking the site and Heading shortcode?
Best regards,
DFD Support Team
Hi,
I liked your theme very much, and I would really like to purchase this theme. Before that, I would like to know a few things regarding this theme.
1. Is this theme compatible with the following plugins,
WordPress Download Manager https://wordpress.org/plugins/download-manager/Simple Custom CSS and JS https://wordpress.org/plugins/custom-css-js/ThirstyAffiliates https://wordpress.org/plugins/thirstyaffiliates/Ad Inserter https://wordpress.org/plugins/ad-inserter/AMP for WP – Accelerated Mobile Pages https://wordpress.org/plugins/accelerated-mobile-pages/2. Is it possible to add sidebar in the single post pages with background color change? In your single post-demo, it doesn’t show the sidebars that’s why I am asking.
3. Does this theme have a post view counter?
So if you give any information about this, then it will be easy for me to purchase the theme.
Thank you
Hello Ajay2012!
1 WordPress Download Manager, ThirstyAffiliates, Ad Inserter AMP for WP – Accelerated Mobile Pages – haven’t tested these plugins with the theme. Simple Custom CSS and JS – all custom codes can be added to Theme Options > General > Custom CSS or Custom JS fields so there is no need to use plugin http://prntscr.com/kmzw2i.
2 You can add sidebar in the single post pages with background color(custom color for all sidebars).
3 Yes, please check this screenshot. You can check this post as example http://nativewptheme.net/home/personal-life/quote-post/.
Best regards,
DFD Support Team
Hallo, ich möchte kaufen und Elementor verwenden. Wird es vom Theme unterstützt?
Wie werden die Header Fotos eingebunden?
Hello JochenBake!
However, we haven’t tested all its features and cannot tell you if it’s fully compatible with the theme.
Images can be set to Custom header, check this article, the image you see in this article with page title and subtitle is also Custom header.
Best regards,
DFD Support Team
Hello!
I know my support expired but I hope you till consider the fact that I bought multiple licenses and didn’t quite benefit from the support since I haven’t used Native for my recent projects.
The issue: My website’s elements do not load as they should. I followed your steps from your tutorials.
https://app.box.com/s/9hiqpqsr98kkko4abfu9k7gdvpx4j8p7As you can see in the screen recording, elements show for 0.1 seconds and after that they disappear.
Please check my emails sent earlier.
Thank you!
Hello Avrcata!
Could you please submit a ticket on our support forum and provide us with some more details and the WP access details?
Best regards,
DFD Support Team
Hello Ellen!
I already sent you all the details (admin and cPanel) on your email. Please check my previous email.
Thank you!
Will check and get back to you as soon as possible.
Best regards,
DFD Support Team
Hi
How can I change the blog title to H1? right now is H3
Hello Wynn84365!
There s no option to change h, the h1 is supposed to be displayed in custom header(if it’s enabled).
Best regards,
DFD Support Team
Hi, purchased this theme but having a hard time using it! I just want to use the Blog as my home page. And add blog post! but I can’t. my menu I want it like this ( sport – Divers – Health – Music ) that’s it. Any help
Hello Salioundiaye2007!
Could you please submit a ticket on our support forum and provide us with some more details and the WP access details? Please provide us with more details about the request.
Best regards,
DFD Support Team
Здравствуйте. Скажите какие вы используете плагины для ускорения работы темы. Она довольно тяжелая
Hello Denis-F!
We usually recommend to use some cache plugins such as WP Fastest cache, WP Super cache and WPRocket. Could you please submit a ticket on our support forum and provide us with the link to your site? We’ll test the performance and forward some recommendations.
Best regards,
DFD Support Team
I have a problem with Mail counter widget, Facebook filed not showing fans number in FB page, While the other fields are working perfectly (twitter, G+)
Hello Nawrashaswia!
Could you please submit a ticket on our support forum and provide us with some more details and the WP access details for checking?
Best regards,
DFD Support Team
Problems using “visual composer” When I try to add some element, I click the button and nothing happens. What could be happening?
Hello Udsdigital!
Could you please submit a ticket on our support forum and provide us with the WP access details for checking? We’ll check the request and help you!
Best regards,
DFD Support Team
Hi, i got a fatal error. Class ‘Dfd_Theme_Helpers’ not found in /home/myname/public_html/wp-content/plugins/dfd-extensions/vc_custom/dfd_vc_addons.php on line 821
Please contact me. Thanks
Hello Soldadodesofia!
Could you please submit a ticket on our support forum and provide us with the WP and FTP access details for checking the request?
Best regards,
DFD Support Team
Hi,
I’m trying to get support for my site. But when i register at DFD I never recieve any mail.
Searched every folder in my mail, incl spam. no mail. When i try to re register I get the message that my purchache code is already in use. How can I solve this??
Hello Ratna_Sutikno!
Please get in touch with us via Envato contact form. We’ll help you with the access to the support forum.
Best regards,
DFD Support Team
Did it 1,5 day ago.. still no response
Hello Ratna_Sutikno!
We have emailed you back 2 hours ago http://prntscr.com/kjq1ii.
Best regards,
DFD Support Team
Hi,
my live site is at http://ismakualalumpur.com. I am using header builder for my header (custom). I can’t set the URL for the button. after I set the URL button to my url (http://ismakualalumpur.com/sumbangan/), the setting being saved by the field showing ”#” again. please advise
Hello Zulhelminasir!
Could you please submit a ticket on our support forum and provide us with the WP access details for checking? We’ll check the request and help you!
Best regards,
DFD Support Team
done. please check. thanks!
Thank you for the information! We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
